Email surveying serves as an in-house research method available to companies meeting specific criteria: those that didn't achieve minimum review thresholds via Google and need in-house research, or those exceeding thresholds who want additional reviews on their Best Pick profile.
Email Survey Process
We partner with GuildQuality for email survey campaigns. These campaigns take up to 60 days, with homeowners contacted up to four times via emails sent on days 1, 6, 13, and 60. Once a homeowner responds to the survey, they will not receive follow-up or reminder emails.
Accurate customer data and email addresses are essential for successful deployment.
Email Survey Questions
The survey contains eight questions total. The first prompt asks the customer about the type of work your company did for them. The next five questions are answered on a scale of one to five stars:
- Communication
- Quality of Workmanship
- Professional & Organized
- Value
- Likely to Recommend
These metrics calculate an Overall Satisfaction score by averaging star ratings.
Two open-text fields allow customers to provide remarks and additional comments. The Likely to Recommend question and the Type of Work prompt are required. The remaining questions are optional for the customer.
Additional Questions
For questions, email [email protected] or call (877) 906-7575.