“We've been dealing with them now for about four years, and have probably had them to our house at least eight or ten times. Sometimes for relatively small things, sometimes for $10,000 worth of work—once $20,000. We've had the same people come every time at our request for who we like, unless there's a particular skill we need that that person doesn't have. For instance, we have another person come who's a master painter. We have a highly dependable, highly efficient crew who we're comfortable having in our house. I'd give them an A+ on quality and performance. They're expensive.”

“I liked that they were able to do a number of different things so we only had to have them come in once, and one person took care of all our requests. We don't even own the place anymore. We did a lot of—I wouldn't call them little things, because if they were little things we could do them—but they did a wide variety of handyman types of things. Hanging some light fixtures, electrical work. They deserve an A.”

“They did a number of different things. I wouldn't call it 100 percent satisfaction. It was somewhere between 75 and 90 percent satisfaction with the work. I just remember thinking I wish they'd done this differently. It wasn't so specific I wanted them to do something about it. I'd give them a B+.”

“They did a great job. The work was really good. They did some work on our house. Everything turned out really well. They were nice guys. They showed up on time for the most part, and the price turned out to be pretty decent, less than I thought. I'd give them an A.”

“It was mostly handyman work that was done, and most of the things that were done were totally unsatisfactory. I did a complaint through an online review because of their work. I'd give them a D.”

“I had them come and do some caulking in my shower in my bathroom. The person that came in and did the caulking in the bathroom and around my kitchen sink counter area—I'd give them an A+.”

“It wasn't exciting. It was passable. They were very slow. I felt they were spreading out the time for a very simple job. I'd give them a mediocre grade.”

“The work they did had to be repaired. It wasn't 100 percent, and they had to come back and fix it. It's still not 100 percent. I'd give them a B.”

“This was my second visit with them, and they did very awesome. They're very responsive, very clean, and very prompt. Very thorough. They get an A.”

“There was one thing they had to come back and fix for me, but they did that. They did a remodel of a small bathroom. I'll give them a B+.”

“It was a good service. When we had issues, they allowed me to change the job as we went, in my best interest. I'd give them an A.”

“They did handyman stuff around the house. They get an A+.”

“It was a good experience. I had no complaints with them.”

“I had a good experience.”

“They were—quality of work. They were on time. They kept their promise on the price. I would give them an A+. They did some painting for me.”

“They did what they said they were going to do. They did some repairs on my front porch. I would probably give them a B+.”

“It was pretty good. The technician that came out to do the work was eager to do work within the two-hour time period because what I originally had him do was within an hour's time, so he made sure I got my money's worth. I'd give them an A.”

“The last person who came and worked on things for me was very good and very conscientious. He was different from the person who initially installed something which didn't work. Then the other guy came out and fixed it. He was quite good. They did a paint job, which was overpriced I think, in hindsight, and then they did a few odds and ends like putting a flat into my brick masonry wall. I'll give them an A-.”

“They did what they said they were going to do in a timely manner, so I was happy. They did some landscaping stuff, and they fixed some doors, a couple of doors. I'd probably give them a B+.”

“I've had a couple things done. I would remember if it wasn't positive. I didn't have any complaints about the work. I would recommend them.”

“I liked the people, the timing. They took care of a lot of in-house stuff and outside the house. They're A+.”

“They were quick and effective. They took care of kitchen work for me, crown molding. I'd give them an A+.”

“I'd give them an A-.”

“I'd rate them excellent. I have no complaints, and I would recommend them.”

“Initially did some work on my door and trim to remove rotten wood. Requested them to return to readdress quality, which they did return. But they left the jobsite after priming and did not finish the job. They left the white door spotted with primer red. Not an attractive look.”

“Some of the initial work was either not completed or done poorly. The owner of the company personally stopped by to survey the work and he advised me that he'll make sure that I was satisfied. It took few more return trips before I was satisfied with the quality of work. The owner seems to be very committed to proving the best customer service, but some of the workers do not seem to share the owner's vision. In the end, I was very satisfied with the work performed.”

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“Chris performed handyman services for me on two occasions. His work was great, he was professional and prompt, and he was friendly as well.”

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“JW repaired a cracked roof beam in our attic. The contractors were knowledgeable, efficient and cleaned up afterward. Overall, good experience at a fair price.”

“Redid my dining room, fixed problems that were not on their list, pointed out things that could be done, and were just so willing to make life as easy as possible during renovations. Am making plans to use them again.”

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“Excellent company to deal with. Very pleased with quality of work and workman who came to my home.”

“Bob was absolutely wonderful from the start of the project through the finish.”

“The handymen themselves are knowledgeable and do a great job. It's the business's sales tactics I don't like. First, they provide half-day deals; then, instead of sending a person who will be doing the work to estimate the time and materials, they send a sales person who grossly overestimates the job. Example: I got a bunch of work done from a handyman for less than $1,000 (mostly drywall repairs); JW's estimate was more than $4,000, which is why I won't ever use them again.”

“JW performed two jobs for us. The first involved rotating a utility closet that contained our washer and dryer. They did a great, neat job. The second job involved hanging a barn door on our study. They had to build a partial wall to make the door fit. They did a very good job for 90 percent of the work, but the finishing details were a little sloppy. The door stop had to be installed twice and still is not right, and the molding at the base is not very secure. Otherwise, the door looks great.”

“Prices were a bit high compared to others. Initial worker sent did not fully understand the job and did not speak English very well, therefore necessitating a third person to explain the job. After one worker told me that the work could be accomplished one way, the person coming the next day did not want to do it that way, resulting in confusion on my part as the consumer. In the end, I was billed for far more hours than the individual worked and had to request a refund. If I had not been home that day, I would not have known that I was seriously overcharged.”

“This is the 2nd time we have had JW Home Improvement come to our house and both times were excellent. We will definitely call them again! ”

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“JW provides excellent handyman services! The man who came to our home went from item to item and completed them in a very professional manner. We were very pleased with his work! I would highly recommend this company. In fact, we are hiring them again! ”

“For the money I paid and the amount of time they were at my house, I expected a whole lot more to have been done. As an example, it shouldn't take 2 men a whole hour to put up two curtains.”

“JW did two jobs for me. First, they finished a basement room for me. They did a great job, started and finished on time, and were very considerate. Second, they stained and sealed my very large deck. The end result is great but there were a few problems along the way — mostly attributable to miscommunication. I think JW has great workers. I had some frustrations with their customer service but ultimately my issues were resolved to my satisfaction.”

“I've used JW Home Improvement for several projects at my home during the past five years. I've been satisfied with the work completed. Inside my home, staff have added baseboard trim and replaced a marble threshold, caulked, and widened an entrance to the utility area, including the addition of a sliding door. Outside, the staff installed my house numbers, patched my roof after removing old satellite dishes, and secured downspouts.”

“Priced at mid-point, JW Home Improvement performs high quality repairs and the staff are skillful on many all aspects of the repair. Job is completed within schedule and personnel are punctual. Throughout the performance of their work and when complete, the job site is always care for and clean.”

“I found the workmen to be very experienced and professional, however I found the office staff of the company to be difficult, arrogant and unhelpful. I own several properties in the city and I really was hoping JW would be the repair company for them all but this experience has jaded me.”

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“Excellent work! A few small exterior projects for our home. Came in on time and under the original estimate. Very pleased!”

“In reference to work performed for me, as outstanding. I will attempt to employ them in the future should I need their service.”

“JW Home Improvement provided excellent service. They honored my discount voucher even though it had technically expired. The handyman provided came on time, completed the work ahead of schedule and with no budget changes.  ”

“The work took two days as planned, but on the end of the first day, the crew was not clear who would be coming back or when. As I recall, we had to call JW Home Improvement to figure out when a crew would be coming back.”

“We have used JW Home Improvement on 2 occasions for carpenter work and found their handyman service techs efficient and were pleased with the end results. Every aspect runs smoothly from the appointment scheduling to the service provided. The craftsmanship of the work exceeded our expectations.”

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“I paid for my lights to be fixed and they still do not work.”

“What most impressed me about JW Home Improvement was their commitment to getting the job right. When the initial fix did not resolve the problem, JW Home Improvement sent out workers (at their own expense) to make sure the problem was resolved to my satisfaction. This is excellent customer service.”

“My requested task was: taking out warped boards on the deck and replacing them, power washing the deck and part of the house, staining the deck, and replacing decorative materials around the deck and the siding. The power washing on the house was not completed. Not all decorative material was replaced. The contractors went significantly over time on what was quoted as _max_ estimate but were unable to complete the job. It would have been more cost effective to perform much of the work myself. The work that was completed, however, was satisfactory. Although the staff and crew were professional and prompt, it is disappointing that the estimate given and the work performed did not meet expectations. Perhaps this was a fault of the estimator, or perhaps it was the contractors. The end result is the same. If you value your customer experience without concern for your final price tag, JW is good. They do good work, but not the fastest and not the cheapest.”

“I have used JW several times and have been pleased with their work. The first time I used them to correct problems created by my remodeling contractor and JW did a great job the other folks said was impossible to do. On a recent problem one of the workers who came to my house did not do all the work he charged me for. I raised the issue with JW and received what I thought was a fair discount to address the problem. This was very important to me. I expect there will be glitches from time to time. How the company handles glitches is more important to me than whether there was a glitch in the first place. So kudos to JW for handling this well. I definitely recommend JW to friends and assure them JW will stand by their work if there is a problem.”

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“The work they performed was pretty good but the customer service and billing department ruined my opinion of this company. My landlord paid for three hours worth of work. The day before the services I called to confirm they would be coming. They said they didn't get paid for the minimum four hours so they were not going to show up (they should absolutely have called and told me that because I setup the appointment and they had my contact information). I said I would pay for the fourth hour, but that was it. I did not authorize any other payments from my credit card. I said they would have to get any additional hours from my landlord which they agreed to do. About a month later I see my credit card was charged for the additional hours. Meanwhile my landlord had sent them a check for those hours (so they essentially charged us twice). They did not communicate with me, charged my credit card without authorization, and overall provide horrible customer service.”

“Oscar who performed the work at my house was great, he was professional, explained the work in detail, and did a great job on the handyman projects I asked him to perform. My only critique would be the fact that a person from JW has to come out before to assess the work and then it takes another week or two for a handyman to come out. A description of the problem over the phone would most likely be enough for most projects for JW to know what the problem is and what type of work their handyman would have to perform, this just seems like an extra step to have someone come to the house beforehand to write up what the work is that has to be performed.”

“As the manager later admitted, they present themselves as Superman in their advertising but can't deliver. Charged $5 for consult but over-promised and under-delivered. Had to call another handyman to finish the job. Billed for more time than promised. Gentleman who came and provided estimate and actual handyman didn't coordinate, which wasted time. Estimate booking agent didn't warn about 4 hour minimum before I was charged $5 for estimate. Estimator said job would take 4 hours but would allow for 6. Encouraged me to come up with more things to do in order to reach 4 hours. Took more than 6 hours and didn't/couldn't figure out how to finish main project. Materials were left in the foyer with an unhinged door. Handyman hit garage door with truck. Handyman didn't figure out parking in advance and charged me for looking for parking, moving car, finding quarters. Estimator represented that it was no problem doing things, adding things, going to hardware store. Handyman clearly wasn't briefed on what was promised and didn't get right materials. I went out and got some to save time. Went way over time. Warned him that I needed him to finish before a certain time for a work call. He kept going past the time set, made loud banging and verbal noises, and interrupting me. I sent emails and called the office. Took days for them to get back to me.”

“We had many window sills and bars to be repainted. They scraped and primed every area first, then painted everything perfectly. The bars almost look like they were just installed. Once again we are extremely pleased with JW Home Improvements. This is about our 6th time using them and each job has been Great! The staff is very friendly and professional. They always answer my questions, and their estimates are good and fair. ”

“For the second and third time we hired JW, the scheduling team lost our appointment and scrambled to show-up with a several hour delay and this last time, did not show up at all. We had one of the JW repair staff install a brand new toilet, yet it did not function upon installation - not sure what happened. After two weeks, we are still waiting for JW to fix the botched installation. Staff seem variable - the first time we hired JW (a year ago) Kenny was awesome at expertly fixing a variety of items on our to-do list.”

“Total costs to perform the work required was not clearly laid out in Cost Estimate document received from company. Customer service, while friendly, provided incorrect information and added to my confusion on price for work. The work performed was OK in terms of quality.”

“Overall satisfied with the service provided. Think they could do a better job of screening the people who perform the work. Cleaning up is just as important as the work you do. What is 5-1 minutes to make certain a customer is totally satisfied with the work performed.”

“Cesar was on time and didn't seem to slow down once during the entire 8+ hours of work. We are very happy with what he was able to complete for us. He gave us advice about future projects. We will definitely request him the next time we call JW Home Improvement.”

“They came in advance and provided an accurate time estimate and let me know what I could do to minimize costs. On the appointed day and time the handyman arrived and worked steadily and expeditiously. He did exactly what I had asked him to do without missteps or mistakes. He was careful and cleaned up behind himself. He was also very personable and polite. I would use JW Home Improvement again.”

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“The customer service was phenomenal!! They resolved all my concerns and did everything very professionally!! Best Service ever!!!”

“Justin is amazing. He's clean, professional, and his work is top notch. We won't work with anyone else.”

“One of the workers was unpleasant to work with. Called company to explain, although they said they would correct the issue, it was clear I was a nuisance.”

“A little pricey, and they require a deposit before work is started, but they are reliable, which is more than can be said for many other contractors.”

“They're great. They help plan out the work that needs to be done, help plan the budget (because let's be real, usually the list is longer than the budget allows), and stay well within it. And they stand by their work 1%.”

“They did a wonderful job re-grouting my tub tile and putting in new bathroom fixtures. When they left everything was totally cleaned up. The crew was polite and I would definitely recommend them to anyone looking for a handyman group. ”

“They installed attic ventilation in the attic. They followed my instructions to the best of my belief and did a wonderful job. I haven't been in the attic since because of the heat, and I am a senior. I do believe the ventilation is working well.”

“Beautiful job refurbishing half bath with mildew and mold. I was most impressed with the workman putting new screen in the old frames as they are hard to find.”