JW Home Improvement
6th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

JW Home Improvement has received 4.5 out of 5 stars based on 210 customer surveys.
5
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35
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11
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9
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6th year as a Best Pick Call
"Our primary goal is to work with you, the homeowner, to ensure that we meet your renovation and home repair needs in a cost-effective, timely manner. We will work with you on all of your home improvement projects and help you turn your house back into a home."

Jesse Wertjes | Owner
Company Information
Services Offered
JW Home Improvement offers a full range of handyman services to residential customers. The company also provides interior and exterior carpentry and painting, power washing, and tile work.
Services Not Offered
The company does not perform major electrical and plumbing work, appliance repair, or carpet installation and repair.
Minimum Job
JW Home Improvement charges $50 per estimate, which is applied to the cost of the job. The company's labor rate is $124 per man-hour with a required four-hour minimum. Materials are billed at cost.
Warranty
All work is warranted for one year.
Company History
The locally owned-and-operated company, established in 2001 by Jesse Wertjes, has been serving Washington, DC, Maryland, and Northern Virginia for over 15 years.
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
Address
849 Quince Orchard Boulevard Suite A
Gaithersburg, MD 20878
Hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
9:00 am - 3:00 pm
Sun
Closed
Licenses
#2705157139

Compiled Score:

JW Home Improvement has received 4.5 out of 5 stars based on 210 customer surveys.
5
152
4
35
3
11
2
9
1
3
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
11/14/2018

“I would not recommend JW Home Improvements to a friend. When they came out to do the work, they left an electrical box in the middle of the room like they were supposed to so that we could use it for future use. When we went to use it, it wasn't working so we called JW Home Improvements back out to take a look at it. They said that the wires were damaged and we would have to pay to have it fixed when it was their mistake when installing it the first time. I don't think we should have to pay again to fix their mistake.”

Review by
11/09/2018

“The area in which JW Home Improvements met my expectations is that they did the paint job, but I just felt like more painting needed to be done.”

Review by
11/05/2018

“They did not exceed my expectations in any areas. For the amount that I paid, the job was just ok.”

Review by
11/04/2018

“We were really happy with the amount of work our handyman was able to get through in 8 hours.”

Review by
11/02/2018

No review comments provided

Review by
11/02/2018

“JW Home Improvements did the work.”

Review by
11/01/2018

“They met my expectations in whatever services they did for me.”

Review by
10/31/2018

“two brothers (twins) they were excellent. they were efficient, explained what they were doing, I would want them to do the work in any future project. Outstanding”

Review by
10/27/2018

“The contractor that performed bathroom caulking did a great job. Not only did he call up ahead and tell us what materials he would be purchasing but he did an excellent job and spotted some other areas of concern in the bathroom.”

Review by
10/25/2018

No review comments provided

Review by
10/24/2018

“Got my new front door from JW. They were quick, courteous, and when I had a problem, they were at my house the next day. They fixed the problem, and no recurrence.”

Review by
10/24/2018

“The contractor that did the project was great!”

Review by
10/24/2018

“JW Home Improvement repaired a leak in a bathtub pipe and drywalled and painted hole in ceiling.”

Review by
10/24/2018

No review comments provided

Review by
10/24/2018

No review comments provided

Review by
10/24/2018

“Justin did a phenomenal job.”

Review by
10/24/2018

No review comments provided

Review by
10/23/2018

“JW Home Improvements removed and replaced some rotting wood at an exterior door frame and painted to match existing color. They also cleaned gutters and installed light fixtures. I found JW staff very good to work with. They were prompt for both estimation and the actual work, very professional in work habits, and the work was done right. I would definitely recommend and plan to use their services again.”

Review by
10/23/2018

“We have had three different technicians not successfully do it. Leslie is challenging to get in contact with. Bob said he would have someone else come out because it is still not working. They told me that someone would reach out, but I never heard back. It is just poor quality and poor communication.”

Review by
10/22/2018

“I would like to recognize Ed and Fransisco for their exceptional service.”

Review by
10/22/2018

“I would like to recognize the lead guy who actually did the work, he was awesome.”

Review by
10/22/2018

“The two guys who came out and did the work did a good job of telling me what was happening and when it was happening. The salesperson who came out was thoroughly professional as well. I could not have been happier.”

Review by
10/22/2018

“They took into consideration what needed to be done and were about to scale back from the estimate. Their work saved me time and money. I like this type of customer service.”

Review by
10/22/2018

“The work quality and timeliness exceeded my expectations.”

Review by
10/22/2018

“They did pretty much what we expected them to do.”

Review by
10/22/2018

“The person who completed the work exceeded my expectations.”

Review by
10/22/2018

No review comments provided

Review by
10/21/2018

“Kitchen build out for microwave and cabinets”

Review by
10/19/2018

“JW Home Improvement worked on a rotten area around my backdoor and did a wonderful job replacing the old wood, making it look new.”

Review by
10/19/2018

No review comments provided

Review by
10/19/2018

“I don't remember the name of the young man that worked on my project, but he was courteous and made sure I was satisfied with his work before he left.”

Review by
10/19/2018

“Everyone from the guys giving estimates to the workers were amazing and professional. I was very impressed.”

Review by
08/21/2018

“They did a good job.”

Review by
08/06/2018

No review comments provided

Review by
08/06/2018

“I would use them again. They were fabulous.”

Review by
07/26/2018

“We had a water damage to our home so they re-did the walls and the floors.”

Review by
07/26/2018

“They did a very bad job with our very simple task.”

Review by
12/19/2017

“We've been dealing with them now for about four years, and have probably had them to our house at least eight or ten times. Sometimes for relatively small things, sometimes for $10,000 worth of work—once $20,000. We've had the same people come every time at our request for who we like, unless there's a particular skill we need that that person doesn't have. For instance, we have another person come who's a master painter. We have a highly dependable, highly efficient crew who we're comfortable having in our house. I'd give them an A+ on quality and performance. They're expensive.”

Review by
12/19/2017

“I liked that they were able to do a number of different things so we only had to have them come in once, and one person took care of all our requests. We don't even own the place anymore. We did a lot of—I wouldn't call them little things, because if they were little things we could do them—but they did a wide variety of handyman types of things. Hanging some light fixtures, electrical work. They deserve an A.”

Review by
12/19/2017

“They did a great job. The work was really good. They did some work on our house. Everything turned out really well. They were nice guys. They showed up on time for the most part, and the price turned out to be pretty decent, less than I thought. I'd give them an A.”

Review by
12/19/2017

“I had them come and do some caulking in my shower in my bathroom. The person that came in and did the caulking in the bathroom and around my kitchen sink counter area—I'd give them an A+.”

Review by
12/19/2017

“This was my second visit with them, and they did very awesome. They're very responsive, very clean, and very prompt. Very thorough. They get an A.”

Review by
12/19/2017

“It was a good service. When we had issues, they allowed me to change the job as we went, in my best interest. I'd give them an A.”

Review by
12/19/2017

“They did handyman stuff around the house. They get an A+.”

Review by
12/19/2017

“It was a good experience. I had no complaints with them.”

Review by
12/19/2017

“I had a good experience.”

Review by
12/19/2017

“There was one thing they had to come back and fix for me, but they did that. They did a remodel of a small bathroom. I'll give them a B+.”

Review by
12/19/2017

“The work they did had to be repaired. It wasn't 100 percent, and they had to come back and fix it. It's still not 100 percent. I'd give them a B.”

Review by
12/19/2017

“They did a number of different things. I wouldn't call it 100 percent satisfaction. It was somewhere between 75 and 90 percent satisfaction with the work. I just remember thinking I wish they'd done this differently. It wasn't so specific I wanted them to do something about it. I'd give them a B+.”

Review by
12/19/2017

“It wasn't exciting. It was passable. They were very slow. I felt they were spreading out the time for a very simple job. I'd give them a mediocre grade.”

Review by
12/19/2017

“It was mostly handyman work that was done, and most of the things that were done were totally unsatisfactory. I did a complaint through an online review because of their work. I'd give them a D.”

Review by
12/18/2017

“It was pretty good. The technician that came out to do the work was eager to do work within the two-hour time period because what I originally had him do was within an hour's time, so he made sure I got my money's worth. I'd give them an A.”

Review by
12/18/2017

“They were—quality of work. They were on time. They kept their promise on the price. I would give them an A+. They did some painting for me.”

Review by
12/18/2017

“The last person who came and worked on things for me was very good and very conscientious. He was different from the person who initially installed something which didn't work. Then the other guy came out and fixed it. He was quite good. They did a paint job, which was overpriced I think, in hindsight, and then they did a few odds and ends like putting a flat into my brick masonry wall. I'll give them an A-.”

Review by
12/18/2017

“They did what they said they were going to do. They did some repairs on my front porch. I would probably give them a B+.”

Review by
12/11/2017

“I liked the people, the timing. They took care of a lot of in-house stuff and outside the house. They're A+.”

Review by
12/11/2017

“They were quick and effective. They took care of kitchen work for me, crown molding. I'd give them an A+.”

Review by
12/11/2017

“I've had a couple things done. I would remember if it wasn't positive. I didn't have any complaints about the work. I would recommend them.”

Review by
12/11/2017

“I'd give them an A-.”

Review by
12/11/2017

“I'd rate them excellent. I have no complaints, and I would recommend them.”

Review by
12/11/2017

“They did what they said they were going to do in a timely manner, so I was happy. They did some landscaping stuff, and they fixed some doors, a couple of doors. I'd probably give them a B+.”

Review by
10/24/2017

“Initially did some work on my door and trim to remove rotten wood. Requested them to return to readdress quality, which they did return. But they left the jobsite after priming and did not finish the job. They left the white door spotted with primer red. Not an attractive look.”

Review by
10/22/2017

No review comments provided

Review by
10/22/2017

“Some of the initial work was either not completed or done poorly. The owner of the company personally stopped by to survey the work and he advised me that he'll make sure that I was satisfied. It took few more return trips before I was satisfied with the quality of work. The owner seems to be very committed to proving the best customer service, but some of the workers do not seem to share the owner's vision. In the end, I was very satisfied with the work performed.”

Review by
10/20/2017

“Chris performed handyman services for me on two occasions. His work was great, he was professional and prompt, and he was friendly as well.”

Review by
10/16/2017

“JW repaired a cracked roof beam in our attic. The contractors were knowledgeable, efficient and cleaned up afterward. Overall, good experience at a fair price.”

Review by
10/16/2017

“Redid my dining room, fixed problems that were not on their list, pointed out things that could be done, and were just so willing to make life as easy as possible during renovations. Am making plans to use them again.”

Review by
10/16/2017

No review comments provided

Review by
10/11/2017

No review comments provided

Review by
10/11/2017

“None”

Review by
10/11/2017

No review comments provided

Review by
10/11/2017

“Bob was absolutely wonderful from the start of the project through the finish.”

Review by
10/11/2017

“Excellent company to deal with. Very pleased with quality of work and workman who came to my home.”

Review by
10/11/2017

“JW performed two jobs for us. The first involved rotating a utility closet that contained our washer and dryer. They did a great, neat job. The second job involved hanging a barn door on our study. They had to build a partial wall to make the door fit. They did a very good job for 90 percent of the work, but the finishing details were a little sloppy. The door stop had to be installed twice and still is not right, and the molding at the base is not very secure. Otherwise, the door looks great.”

Review by
10/11/2017

“Prices were a bit high compared to others. Initial worker sent did not fully understand the job and did not speak English very well, therefore necessitating a third person to explain the job. After one worker told me that the work could be accomplished one way, the person coming the next day did not want to do it that way, resulting in confusion on my part as the consumer. In the end, I was billed for far more hours than the individual worked and had to request a refund. If I had not been home that day, I would not have known that I was seriously overcharged.”

Review by
10/11/2017

“The handymen themselves are knowledgeable and do a great job. It's the business's sales tactics I don't like. First, they provide half-day deals; then, instead of sending a person who will be doing the work to estimate the time and materials, they send a sales person who grossly overestimates the job. Example: I got a bunch of work done from a handyman for less than $1,000 (mostly drywall repairs); JW's estimate was more than $4,000, which is why I won't ever use them again.”

Review by
10/30/2016

“This is the 2nd time we have had JW Home Improvement come to our house and both times were excellent. We will definitely call them again! ”

Review by
10/27/2016

No review comments provided

Review by
10/27/2016

No review comments provided

Review by
10/27/2016

“JW provides excellent handyman services! The man who came to our home went from item to item and completed them in a very professional manner. We were very pleased with his work! I would highly recommend this company. In fact, we are hiring them again! ”

Review by
10/27/2016

“JW did two jobs for me. First, they finished a basement room for me. They did a great job, started and finished on time, and were very considerate. Second, they stained and sealed my very large deck. The end result is great but there were a few problems along the way — mostly attributable to miscommunication. I think JW has great workers. I had some frustrations with their customer service but ultimately my issues were resolved to my satisfaction.”

Review by
10/27/2016

“I've used JW Home Improvement for several projects at my home during the past five years. I've been satisfied with the work completed. Inside my home, staff have added baseboard trim and replaced a marble threshold, caulked, and widened an entrance to the utility area, including the addition of a sliding door. Outside, the staff installed my house numbers, patched my roof after removing old satellite dishes, and secured downspouts.”

Review by
10/27/2016

“Priced at mid-point, JW Home Improvement performs high quality repairs and the staff are skillful on many all aspects of the repair. Job is completed within schedule and personnel are punctual. Throughout the performance of their work and when complete, the job site is always care for and clean.”

Review by
10/27/2016

“I found the workmen to be very experienced and professional, however I found the office staff of the company to be difficult, arrogant and unhelpful. I own several properties in the city and I really was hoping JW would be the repair company for them all but this experience has jaded me.”

Review by
10/27/2016

No review comments provided

Review by
10/27/2016

No review comments provided

Review by
10/27/2016

No review comments provided

Review by
10/27/2016

No review comments provided

Review by
10/27/2016

No review comments provided

Review by
10/27/2016

No review comments provided

Review by
10/27/2016

No review comments provided

Review by
10/27/2016

No review comments provided

Review by
10/27/2016

“For the money I paid and the amount of time they were at my house, I expected a whole lot more to have been done. As an example, it shouldn't take 2 men a whole hour to put up two curtains.”

Review by
10/27/2016

No review comments provided

Review by
10/27/2016

No review comments provided

Review by
10/26/2016

No review comments provided

Review by
10/25/2016

“Excellent work! A few small exterior projects for our home. Came in on time and under the original estimate. Very pleased!”

Review by
10/24/2016

“In reference to work performed for me, as outstanding. I will attempt to employ them in the future should I need their service.”

Review by
10/24/2016

“JW Home Improvement provided excellent service. They honored my discount voucher even though it had technically expired. The handyman provided came on time, completed the work ahead of schedule and with no budget changes.  ”

Review by
10/24/2016

“We have used JW Home Improvement on 2 occasions for carpenter work and found their handyman service techs efficient and were pleased with the end results. Every aspect runs smoothly from the appointment scheduling to the service provided. The craftsmanship of the work exceeded our expectations.”

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