Ned Stevens Gutter Cleaning, a division of Ned's Home

Stephanie Roush

6 months ago

I was very disappointed with my experience with Ned’s Home / Lincoln Gutters, especially given their strong reputation and long time in business. My business is located in a historic mansion on a steep street with approximately 30-foot roofs. When I initially scheduled the appointment, I made a point to disclose this information, as I know not all companies can handle that type of work. The agent I spoke with looked up the building on Google Maps and confirmed it would not be a problem. I also explained that we had an active leak in an upstairs unit and needed service as soon as possible. I was advised to book next-day emergency service, which included an additional $100 fee. I followed that recommendation and scheduled the appointment. The crew arrived the next day as scheduled and remained on site for about 20 minutes. While they were sitting in their truck outside my office, I received a text stating they had “come across an issue,” would not be completing the job, and would return the following day. No one came inside to speak with me or ask questions before leaving. I called the office and was told they needed different equipment and would return the next day, which seemed reasonable. However, the following day I received no confirmation or communication, so I called again to verify the rescheduled emergency appointment. At that point, I was told, “we aren’t coming back out.” After pressing for details, I was informed that the crew decided the job was “too dangerous” because their 40-foot ladder was allegedly not sufficient. While I can understand safety concerns, I cannot understand why this decision was never communicated to me. Had I not proactively called, I would have been completely ghosted — despite paying for emergency service and dealing with an active leak at my business. To make matters more confusing, I later received another call from the company saying they were contacting me because I was still on the schedule. During that call, the representative again confirmed they would not be returning and mentioned that the crew had taken photos to document the issue. This was the first time photos were mentioned. When I requested them, they were emailed to me and showed the ladder reaching the upper gutters on the side of the building just fine. If access issues existed elsewhere on the building, they were never discussed with me. We have a large flat roof at the rear that could have been used for access, but no one asked questions or explored alternatives. There was simply no communication. I’m grateful I was diligent enough to follow up repeatedly, but that should not be required — especially when running a business with an urgent maintenance issue. This experience was disorganized, confusing, and unprofessional. Unfortunately, based on this experience, I would not recommend this company. Pics received by the company attached.

Linda K

4 months ago

Gustavo was extremely knowledgeable. He went above and beyond to find a suitable solution for my gutters. He was so positive and professional. It’s refreshing to experience first-rate customer care these days! I highly recommend.

Sharon SSR

3 weeks ago

Neds has been serving my roof and gutters for about 5 years and highly recommend any of their services. They are professional, quick, and thorough. I have no reason to change companies because of my trust in Neds.

Tony Softli

5 months ago

Two young men showed up on time driving a Lincoln Gutter truck, I was looking for Ned marketing truck but ok. Both very personable but all business, from my old gutter removal to watching the new gutters being crated out of the back of the truck, to hanging the new gutters, which took team work. A very smooth process and the end result looks fantastic, thanks Ned and crew!

jeffrey mulder

a month ago

Eyner’s crew did a great job cleaning our siding, windows and driveway. I was a little concerned with how the windows were drying, but they look amazing now fully dry. They will be cleaning again next year.