Flooring Direct
4th year as a Best Pick
Best Pick 2018
certified company
Based on 211 Surveys
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Compiled Score: star star star star star
Flooring Direct has received 5 out of 5 stars (A-rating) based on 211 customer surveys conducted by Best Pick Reports.
4th year as a Best Pick Call
"At Flooring Direct, your satisfaction is our passion. Our experts will bring flooring samples right to your home or business, measure your space, and give you a free estimate on the spot. From our top management with years of flooring experience to our newest warehouse helper, we are 100 percent committed to your happiness."

Dan Ratcliff | President
Company Information
Services Offered
Flooring Direct installs hardwood, carpet, laminate, tile, stone, vinyl, engineered wood, cork, and bamboo flooring for residential and commercial customers. The company also offers sanding and refinishing services as well as free, in-home measurements and estimates.
Flooring Direct offers an exclusive, lifetime warranty on carpet installation.
Company History
The local company was founded in 1988.
Employee Information
Employees wear uniforms and undergo background checks and drug testing.
Additional Information
The company offers products from many major flooring brands, including Shaw, Mohawk, Dream Weaver, Armstrong, and Anderson.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Flower Mound, Highland Village, Lake Dallas, Lewisville

“Our experience with Flooring Direct was wonderful and uneventful. The technicians who put our carpets in was prompt, courteous, fast and extremely experienced in their craft. I highly recommend their service to anyone needing their floors carpeted.”

“Tile install crew was incredible. Carpet install had major issues.”

“From the first phone call they were professional and friendly. Answered all my questions and then sent salesman who was able to answer all questions and sent professional men to stretch one carpet and move furniture. They did a wonderful job. We also had two rooms re carpeted and they did a great job and were very careful with baseboards and cleaned up their mess and moved the big furniture. We were very pleased with this company and would recommend them.”

“Great people and products”

“We had some tile installed before the sale of our home. We picked a neutral tile and was installed in good order. The installers were great finished in a day and cleaned up after themselves. I didn't have to do a thing but enjoy those floors. Will call Flooring Direct first when we are ready to replace our floors in our new home!”

“We love our floors so much! Couldn't be happier.”

“Good company.”

“The sales person that came to give an estimate was professional, personable and informative.”

“We had an awesome experience. The customer service was outstanding—sales, scheduling, and installers.”

“I have been very pleased with my experience working with Flooring Direct. They are professional with excellent follow-up.”

“These people were perfect. I am thinking of having more updating done in the future, and I will certainly call them.”

“The product offered was exceptional. The salesperson was up front and honest. I selected the newest 100 percent waterproof flooring, and it is beautiful.”

“Great experience from the initial in-home meeting to the finished product. Our kitchen looks great; they found the tile we wanted and installed it perfectly—while we were on vacation. We came home to our Christmas present to ourselves.”

“They have many beautiful products and provide personal and professional service. Will use them again!”

“Buying from Flooring Direct was a great experience.”

“Very pleased overall with their product, service & installation.”

“Very fast and efficient work, as well as, a great job cleaning up afterward!!”

“Very professional, prompt and efficient.”

“We had a very positive experience with Flooring Direct. From the estimate all the way to cleaning up after the job!”

“They replaced all downstairs flooring and did an excellent job! I would use and probably will to replace upstairs flooring!”

“Big thank you to Dawn Weimer from Customer Service. Outstanding Job.”

“The salesman was very nice, clean & well-spoken. Showed us multiple samples to optimize options. Explained each one's pros & cons. He answered questions & seemed to be very knowledgeable. He explained the process & what we should & should not expect. When the crew came in to install the carpet, they were very polite. They got right to work & only took a short break for lunch. They got the job done, cleaned up after themselves & made it all look easy.”

“I liked the work and carpet provided. The customer service support did not go as well as I had expected for such a highly rated company. Not enough carpet was ordered which caused inconvenience as the installers had to come multiple times to complete the job. The installer for the laminate did excellent work, but initially did not seem to know about the additional trim work I had paid for. In the end the work was completed, but I expected a much better overall experience from a company so highly rated in other forums.”

“Very satisfied with bathroom floors.”

“They were very professional in their work. They also did a good job cleaning up after work was complete. Everyone very friendly.”

“We love the awesome carpet that they installed into our upstairs and both stairways. Thank you!”

“Thank you for your excellent work. My floors look beautiful.”

“They came when they said that they would, did what they said they would do, left things clean.”

“The workers were very professional in the job I had my whole house redone and they did a wonderful job. Thanks.”

“Flooring Direct is an outstanding flooring company! I was pregnant with our first child and all of our things were in the garage because another flooring company showed up late with cheap carpet and we had to send them away. Flooring Direct took our situation seriously and moved fast, installing the laminate floors we dreamed of. Fast, professional, beautiful, clean work! Exceeded expectations!!”

“After hiring and firing another flooring company that could not keep a crew working on my job, Flooring Direct came in and completed a bath and mini kitchen remodel in 5 days, as promised.”

“Kelly Cobb was absolutely wonderful to work with. She met our needs in every way.”

“All went good except when I called customer service to have their guys clean up a few glue spots (there was glue on the entry tile and on some of the planks) they never responded, nobody came by to clean up or they never called back so I had to clean up their mess.”

“Had floor tile replaced in bathroom. The actual times were supposed to match what I had before as we only removed from the floor, not shower and tub surround. The guy who came out with samples, said they were the same. Turns out they were porcelain while the shower and tub surround are marble. So that was annoying. Actual work quality of the crew was great. They did a fantastic job on installation.”

“Installation person was the best I have ever had, A++.”

“They sanded and stained floors in two rooms to match the stained wood floors in the rest of the house. They worked and mixed some stains and reformed the closest one to match the other floors. They did a great job and I am well pleased.”


“They did ceramic flooring for me. The time that it was done in made it positive for me. It was handled very quickly and efficiently. They were referred to us by some friends that had used them before. They get an A+.”

“Flooring Direct was courteous. Everything was on time like they promised, and it was very clean. They nailed down solid wood flooring for me in half of the house. I chose them because of a referral from one of my relatives. They're A+.”

“I think Flooring Direct put down flooring in two rooms and a hallway for us. They worked quickly. They barely had to move the furniture. They moved it around to get the flooring under it, and that was about it. They put down free-floating board laminate. They're an A+. I was very happy with it.”

“Flooring Direct did what they said they would do. They came out to lay tile for me. I liked the product that I was shown, so I chose them. The company gets an A+ from me.”

“Flooring Direct was quick and did a good job. They installed a tile floor for me. I would give them an A+.”

“Flooring Direct came out quickly and installed the floor quickly. They replaced carpet in one room for me. I'd say they're an A.”

“They did my carpet. The sales guy was pretty cool—he was nice and very open. They just pulled out the old carpet in my bedrooms and replaced it. I'd rate the company as an A.”

“Flooring Direct was efficient. They came and took care of everything. They did what they said they were going to do. They came to replace some transition pieces between my wood, tile, and carpet. They had put in my floor originally, and that's why I went back to them. They get an A.”

“They were helpful. They did the work they were supposed to do like they were supposed to do it, and everything went smoothly. They did hardwood, carpet, and tile for us. I'd give Flooring Direct an A.”

“Flooring Direct was pretty good. They get the job done. They deliver whatever it is they promise on time. They deserve to get an A.”

“Flooring Direct was courteous and fast. They put in carpeting for me. I chose them because my daughter found them. They earned an A.”

“They were very professional and prompt. They came to do carpet installation for me. I'd definitely give them an A grade.”

“All the installers were very professional. They were efficient, and they cleaned up after themselves. They did carpeting for me on the second floor and in one bedroom downstairs. My son used them and was very happy with them, so I chose them. They get an A grade from me.”

“Flooring Direct is nice. It's OK. They changed the tile and put down carpet in one room. A real estate company referred us to them. I'd give them an A.”

“They did the job to my expectations. They tore up the carpeting I had in my family room and den and put in new carpeting. It took them around two hours to do that. It was done within the day. Someone recommended them to me, so I chose them. I would rate them as an A-grade company.”

“Flooring Direct was very clean and efficient. They got it all done in a timely manner. They did carpeting upstairs. They'd get an A.”

“Flooring Direct did work for me. Those guys did a great job. They worked quickly and cleaned up well. They put in carpet for us. I'd say they're an A.”

“I'm very satisfied with the flooring I got from Flooring Direct. I like the way the carpet looks.”

“We were very happy with Flooring Direct. We liked everything about them. They were prompt when they said they'd be there, and they did it in the time that they said they would. Everything was really good. We got carpeting in three rooms and laminate flooring in two big rooms. I chose them because they were recommended by a friend. They get an A grade from me.”

“I just liked the whole quality of work. The way Flooring Direct performed the work was good. They were very professional, and it was a positive experience all the way around. They redid my whole wood floor downstairs, and they set up a stairway for me. I chose them because they were recommended by a coworker. They get an A.”

“Flooring Direct was very professional. They came in and did a great job with the flooring. They did engineered wood flooring for us. We chose them because we liked the product they had. They're an A-grade company.”

“They worked efficiently and did a good job. They came out to do hardwood flooring in most of the house. I would give the company an A grade”

“Flooring Direct did what they were supposed to do, and they did it in a timely manner. They did it right, and it was what I paid for. They installed new hardwood floors for me in a specific part of the downstairs. I'd give them an A.”

“Everything is good. I liked the floor. Everything was fine with the floor and everything, so I have no complaints. Flooring Direct put in the kitchen floor, the dining room floor, and then the little entrance hall floor. I'd give them an A because it's really nice.”

“I liked everything about Flooring Direct. They were good, and they were quick. They were polite, too. They installed everything. They pulled up all the old hardwoods and all my carpets, and they installed hardwood floors in three rooms and a hallway. I chose them because I knew a couple of people who'd used them before. I'd rate them as an A.”

“Flooring Direct was friendly and did the job in a businesslike manner. Everything has been fine. I haven't had any callbacks so far. I got new wood flooring in two or three rooms and carpet in two rooms. My son-in-law had them do his floors, and he liked what was done. I liked the workmanship, so I decided to have them come to my house. They get an A grade from me.”

“Flooring Direct did some work for us. The team that they sent in to lay down the tile was on time every day. They got right to work. They worked so hard each day they were there, and they did a nice job cleaning up after themselves so that we didn't have to trip over their stuff in the evenings. It was a really positive experience. They installed tile throughout the entire house for us. We took all the carpet out and put tile down for all the floors in the house. It took them about six days. They're definitely an A.”

“Flooring Direct is amazing. They did everything they said they were going to do, and the installation was excellent. I can't say enough good things. They did carpeting work for us in all the rooms and the stairwell. I'd give them an A+.”

“It was—hands down—the best experience I've ever had hiring someone to come into my home to do work. It was really great, and I just really liked everything about them. The salesman was very nice and down-to-earth, and the installers were in and out really quickly. They did carpet in three bedrooms for me, and it looks perfect. They're an A+ for sure.”

“Flooring Direct was very professional. We're very, very pleased with them. They rebuilt our stairs for us, and they did a beautiful, beautiful job. We're very happy we chose them, and everything came out great. We would give them an A+.”

“Flooring Direct did what they were supposed to do. They put in kitchen floors for me. It was tile. I chose them because of the salesman. They were perfect, and they get the highest grade.”

“Flooring Direct is great. The way they cut in underneath the door molding and stuff is great. They actually did a couple of things for me. They put in a wood-like floor—a vinyl that looks like wood—and then they actually repaired a piece of carpet for me. I found out about them through a mutual contact. They're top of the line—the best—A+.”

“Our sales guy was really awesome. We really liked him and really enjoyed working with him. Flooring Direct replaced carpet in a couple rooms for us. They'd get an A+.”

“They came to do carpeting for me. They were putting in new carpet in five rooms. Everybody I dealt with was super nice. Then, the crews that came out were great. I didn't mind having them in my house because they were respectful. They were really careful with my things and did a really good job. They're A+.”

“The salesman was a great guy. He was very personable and very knowledgeable about the product. When our carpet was installed, it was done correctly and quickly, so I was very happy. It was carpet they came to install in our master bedroom. The salesman wasn't super pushy, and I just had a good feeling about them so I chose them. I'd give them an A+. I was very happy.”

“Flooring Direct was wonderful. I liked that they were very quick. They installed tile and carpet. They put in carpets throughout the whole house. I would give the company an A.”

“Flooring Direct did put all new flooring in my previous house, and we loved their floors. Everything went smoothly. We had all the flooring in our house redone; we had carpet put in four bedrooms, and then we had the wood-like, ceramic, porcelain tile put throughout the house. I'd give them an A.”

“Flooring Direct did work for me, and everything was very positive. We loved our floor, and we loved our salesman. We loved everything about it.”

“The sales rep was responsive—especially initially—so that was good. Then, the crew that worked on the floors was top-notch. The Flooring Direct workers were experts, and they cleaned up. It was a good experience. They pulled out our old tile and replaced it with wood-like tile. They get an A grade from me.”

“Flooring Direct had good communication. They were on time, and they did the work quick. They scraped and refinished our wood floors, and then they stained them. I would definitely give them an A+. They did great.”