Flooring Direct
8th year as a Best Pick
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Flooring Direct has received 4.6 out of 5 stars based on 108 customer surveys conducted through Our Research Partners.
5
84
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8th year as a Best Pick Call
"At Flooring Direct, your satisfaction is our passion. Our experts will bring flooring samples right to your home or business, measure your space, and give you a free estimate on the spot. From our top management with years of flooring experience to our newest warehouse helper, we are 100 percent committed to your happiness."

Dan Ratcliff | President
Company Information
Services Offered
Flooring Direct installs hardwood, carpet, laminate, tile, stone, vinyl, engineered wood, and waterproof flooring for residential and commercial customers. The company also offers sanding and refinishing services as well as free, in-home measurements and estimates.
Services Not Offered
Flooring Direct does not offer flooring repair or installation-only services.
Warranty
Flooring Direct honors manufacturers' warranties and offers a one-year warranty on material and labor for wood, tile, laminate, and vinyl flooring.
Company History
The local company was founded in 1988.
Employee Information
Employees wear uniforms and undergo background checks and drug testing.
Additional Information
The company offers products from many major flooring brands, including Shaw, Mohawk, Dream Weaver, Armstrong, and Anderson.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Argyle, Flower Mound, Highland Village, Lake Dallas, Lewisville
Address
9886 Chartwell Drive
Dallas, TX 75243
Hours
Mon
7:30 am - 5:00 pm
Tue
7:30 am - 5:00 pm
Wed
7:30 am - 5:00 pm
Thu
7:30 am - 5:00 pm
Fri
7:30 am - 5:00 pm
Sat
Closed
Sun
Closed

Compiled Score:

Flooring Direct has received 4.6 out of 5 stars based on 108 customer surveys conducted through Our Research Partners.
5
84
4
13
3
5
2
4
1
2
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/03/2021

No review comments provided

Review by
10/02/2021

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10/02/2021

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Review by
10/02/2021

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Review by
10/02/2021

“No - excellent salesperson. Installers unprepared, warranty person apathetic.”

Review by
08/19/2021

“Polite, prompt, good price, quality workmanship, friendly, thorough cleanup courteous crew.”

Review by
08/18/2021

“I am happy with the results. However while in process my furniture was jamed up against my chest of drawers that I had to get to before they returned the next day and while tying to get to my necessary items a bed frame fell against my closet door which was a mirror and it cracked. I feel that common sense was not used when left where we had no access to anything in the room. If it weren’t for that situation I would have given a five star.”

Review by
08/15/2021

“Great company. Quality products at a great price.”

Review by
08/15/2021

“1 day to complete over 400 sq ft”

Review by
08/15/2021

“The quality of materials I picked is amazing but it also came with a higher price tag. However, it did make the transition of changing the new floors very seamless.”

Review by
08/15/2021

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08/15/2021

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Review by
08/14/2021

“They put on shoe molding which was no where in my house and it looks awful. They also left doors open as they were sawing and left sawdust all over my house. Not very pleased even though sales rep was very personable. Workmanship on molding looks like crap.”

Review by
08/10/2021

“The sales man and the install group were very friendly and professional.”

Review by
08/08/2021

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Review by
08/08/2021

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Review by
08/08/2021

“The flooring installers were spectacular and the quality of the carpet we are very pleased with. However, the new rep needed better training. Her initial measurements were off by over 100 feet which would have cost me $800.”

Review by
08/07/2021

“Chris Thompson was wonderful. We were so appreciative of all his knowledge and guidance.”

Review by
08/07/2021

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Review by
08/05/2021

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Review by
08/04/2021

“I love my floor. Thanks to all those involved in making my house more beautiful and relaxing!”

Review by
08/04/2021

“We had issues of the floor bubbling. They came out and fixed it, but now a few months later the problems have resurfaced. We will be needing them to come back out and fix the floors again”

Review by
08/03/2021

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08/03/2021

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08/03/2021

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08/03/2021

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08/03/2021

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08/03/2021

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08/03/2021

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08/03/2021

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08/03/2021

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08/03/2021

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08/03/2021

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08/03/2021

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08/03/2021

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Review by
10/23/2020

“I would recommend Flooring Direct. The sales person was thorough and patient as making decisions on flooring can sometimes result in many visits to the customer with samples. The quality of product is outstanding.”

Review by
10/23/2020

“The floors look great!”

Review by
10/23/2020

“The contractors worked very quickly to get my flooring installed in 3 days.”

Review by
10/15/2020

“I have already recommended them.”

Review by
10/15/2020

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Review by
10/14/2020

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10/14/2020

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10/14/2020

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10/14/2020

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10/14/2020

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Review by
10/14/2020

“Flooring Direct were extremely professional, and handled any issue that arose in 72 hours.”

Review by
10/14/2020

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Review by
10/13/2020

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Review by
10/12/2020

“Flooring Direct did a great job on the wood floors throughout our house and provided excellent customer service.”

Review by
10/12/2020

“Crews arrived on time, did the work, and cleaned up when they left. Installation looks good.”

Review by
10/05/2020

“I was given a horribly cheap carpet pad and after many many attempts to have it replaced we had to give up due to our salesman becoming too rude to work with. We were never shown any examples of the pads and they installed the cheapest one possible under our expensive carpet. Now it all feels cheap. The pad wasn’t even laid all the way to the walls.”

Review by
10/03/2020

“Worked efficiently, effectively, cleaned up after themselves, and prompt.”

Review by
10/03/2020

“I would recommend Flooring Direct to my friends. They did a good job in a efficient manner.”

Review by
10/03/2020

“We had tried other vendors that were unresponsive or seemed to busy to answer our questions. Flooring Direct did a great job being prompt with communication and offered competitive pricing. We are very happy with the finished product!”

Review by
10/03/2020

“I have already recommended Flooring Direct to a couple of people.”

Review by
10/03/2020

“The salesman was horrible to deal with on install date. To get the issue resolved we had to get the owner involved. We we’re about ready to stop the install. Buyer beware”

Review by
10/03/2020

“I hired this company to install nail down hardwood floors.”

Review by
10/01/2020

“Great quality workmanship. Very polite installers.”

Review by
10/08/2019

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Review by
09/05/2019

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09/05/2019

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09/05/2019

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08/24/2019

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08/22/2019

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08/22/2019

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08/22/2019

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Review by
08/22/2019

“They did really good work. They were quick and got the job done.”

Review by
08/20/2019

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08/15/2019

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08/14/2019

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08/14/2019

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Review by
08/14/2019

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Review by
08/14/2019

“STEVE was very helpful and not a pushy salesman. He helped us to make a decision as to what we wanted and needed. Would highly recommend him. Installers were very professional and courteousl. All in all a great experience.”

Review by
08/14/2019

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Review by
08/13/2019

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Review by
08/13/2019

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Review by
08/12/2019

“Flooring Direct made the process easy. It was a good experience. Having the carpet replaced helped us sell our house. We loved the carpet.”

Review by
08/12/2019

“Flooring Direct was fine. The carpet on top of the stairs was a little loose but it was a simple fix for my husband.”

Review by
08/12/2019

“During my job, there was an issue. It was just an accident, but they resolved it and that is all you can ask for.”

Review by
08/12/2019

“From top to bottom, everything was perfect. We are happy with the work, and trust them with our friends!”

Review by
08/12/2019

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08/12/2019

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08/12/2019

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08/12/2019

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08/12/2019

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08/12/2019

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08/12/2019

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08/12/2019

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08/12/2019

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08/12/2019

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08/12/2019

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Review by
08/12/2019

“The company needs to do a follow-up with me.”

Review by
08/12/2019

“Price/Quality was very good. Flexibility and availability of financing was a huge plus.”

Review by
08/12/2019

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08/12/2019

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Review by
08/10/2019

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Review by
08/10/2019

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Review by
08/10/2019

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Review by
08/10/2019

“The carpet looks and feels well. However I was surprised that the installers did not put the same matting for the bathroom and closet as for the bedroom armoire was placed a couple of inches away from the wall and it is too large for me to handle, alone.l”

Review by
08/09/2019

“Start to finish, the best!”

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