Flooring Direct
5th year as a Best Pick
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Flooring Direct has received 4.7 out of 5 stars based on 271 customer surveys.
5
209
4
38
3
16
2
8
1
0
5th year as a Best Pick Call
"At Flooring Direct, your satisfaction is our passion. Our experts will bring flooring samples right to your home or business, measure your space, and give you a free estimate on the spot. From our top management with years of flooring experience to our newest warehouse helper, we are 100 percent committed to your happiness."

Dan Ratcliff | President
Company Information
Services Offered
Flooring Direct installs hardwood, carpet, laminate, tile, stone, vinyl, engineered wood, cork, and bamboo flooring for residential and commercial customers. The company also offers sanding and refinishing services as well as free, in-home measurements and estimates.
Warranty
Flooring Direct offers an exclusive, lifetime warranty on carpet installation.
Company History
The local company was founded in 1988.
Employee Information
Employees wear uniforms and undergo background checks and drug testing.
Additional Information
The company offers products from many major flooring brands, including Shaw, Mohawk, Dream Weaver, Armstrong, and Anderson.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Argyle, Flower Mound, Highland Village, Lake Dallas, Lewisville
Address
9886 Chartwell Drive
Dallas, TX 75243
Hours
Mon
7:30 am - 5:00 pm
Tue
7:30 am - 5:00 pm
Wed
7:30 am - 5:00 pm
Thu
7:30 am - 5:00 pm
Fri
7:30 am - 5:00 pm
Sat
Closed
Sun
Closed

Compiled Score:

Flooring Direct has received 4.7 out of 5 stars based on 271 customer surveys.
5
209
4
38
3
16
2
8
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/08/2019

“Keeping our home in good order. Willingness to work around our schedule and other needs.”

Review by
09/05/2019

No review comments provided

Review by
09/05/2019

“From beginning to end, it was good. It was timely and professional. The price was good and the quality was good.”

Review by
09/05/2019

“I would like to recognize Tom.”

Review by
08/24/2019

No review comments provided

Review by
08/22/2019

No review comments provided

Review by
08/22/2019

“I would like to recognize the installation crew for their exceptional service.”

Review by
08/22/2019

“I would like to recognize Steve for his exceptional service.”

Review by
08/22/2019

“Pricing and carpet quality.”

Review by
08/20/2019

No review comments provided

Review by
08/15/2019

No review comments provided

Review by
08/14/2019

No review comments provided

Review by
08/14/2019

“Our salesman( forgotten his name) was very knowledgeable, he made sure that we understood what we were getting and expect, he is very personable and professional and not a pushy salesman. And he was why we went with your company.”

Review by
08/14/2019

No review comments provided

Review by
08/14/2019

“STEVE was very helpful and not a pushy salesman. He helped us to make a decision as to what we wanted and needed. Would highly recommend him. Installers were very professional and courteously. All in all a great experience.”

Review by
08/14/2019

No review comments provided

Review by
08/13/2019

“Tom Woods”

Review by
08/13/2019

No review comments provided

Review by
08/12/2019

“I would like to recognize the installers for their exceptional service. They were really good and quick.”

Review by
08/12/2019

“Everything else was fine, I am a detailed guy so I pay attention to detail.”

Review by
08/12/2019

“I'm not sure of his name, but I want to recognize the guy that helped us track down material we needed and helped us find a good price.”

Review by
08/12/2019

“Flooring Direct met/exceeded my expectations in all areas.”

Review by
08/12/2019

“I would like to recognize the estimator for his exceptional service. He was very clear about what would happen, and that is exactly what happened and I think customers will appreciate that!”

Review by
08/12/2019

“I think his name was Elmer. He was very good.”

Review by
08/12/2019

No review comments provided

Review by
08/12/2019

“They exceeded in addressing the problem. They tripped over a piece a carpet and damaged my TV. They cut me a check right away to get a new one. With regard to the hardwood, they were very professional did a great job.”

Review by
08/12/2019

“Flooring Direct made the process easy. It was a good experience. Having the carpet replaced helped us sell our house. We loved the carpet.”

Review by
08/12/2019

No review comments provided

Review by
08/12/2019

No review comments provided

Review by
08/12/2019

No review comments provided

Review by
08/12/2019

“From top to bottom, everything was perfect. We are happy with the work, and trust them with our friends!”

Review by
08/12/2019

“Price/Quality was very good. Flexibility and availability of financing was a huge plus.”

Review by
08/12/2019

“Flooring Direct was fine. The carpet on top of the stairs was a little loose but it was a simple fix for my husband.”

Review by
08/12/2019

“The Salesperson was great.”

Review by
08/12/2019

No review comments provided

Review by
08/12/2019

No review comments provided

Review by
08/12/2019

“The company needs to do a follow-up with me.”

Review by
08/10/2019

No review comments provided

Review by
08/10/2019

No review comments provided

Review by
08/10/2019

No review comments provided

Review by
08/10/2019

“The carpet looks and feels well. However I was surprised that the installers did not put the same matting for the bathroom and closet as for the bedroom armoire was placed a couple of inches away from the wall and it is too large for me to handle, alone.l”

Review by
08/09/2019

No review comments provided

Review by
08/09/2019

No review comments provided

Review by
08/09/2019

“Hiro Goromaru”

Review by
08/09/2019

“Everyone, sales, inside support and installation people.”

Review by
08/09/2019

“The person in charge of the project was amazing.”

Review by
08/09/2019

“Tom is the best! Always helpful, checking up before and after. Great to work with!”

Review by
08/09/2019

“Very kind installers.”

Review by
08/15/2018

“My expectation were met or exceeded when they were able to quickly hit my timeline.”

Review by
08/13/2018

No review comments provided

Review by
08/11/2018

“They removed, cleaned the floor and prepped the floor to lay down the tile. They did an excellent job and cleaned up after themselves. After they left the premises, there wasn't anything for me to do. I would highly referred them to anyone. Maybe in a year or two I could get another couple of rooms done.”

Review by
08/11/2018

“The pricing and available products exceeded our expectations. They were by far the best with pricing because we shopped around.”

Review by
08/11/2018

“The overall service was great. We were still working on the house and had a lot of debris that they hauled away. That was really great, and the area was clean. They also gave me a discount. The install was professional, and we are happy.”

Review by
08/11/2018

No review comments provided

Review by
08/11/2018

“They bid on some work, and they brought in an expert on the bidding process three times. They bid the job, and I accepted the work. On day one of the work, I was told that they did not access the situation right and my floors could not be done. I was stuck with moving all of my furniture back by myself, including a grand piano which I paid movers $1,000.00 to move. Essentially, for that part of the work which for resanding and refinishing the hardwood floors, they couldn't do it after they told me they could do it. So, I lost about $1500.00 to movers. I was extremely disappointed because they brought in experts three times that said they could do the work. Then, I also did some tile and carpet work with them. The workmanship was excellent. We are very happy with the work they have done; however, the tile work took much longer. They said it would take a week and it took two and a half weeks which caused more problems for me and my family. They had to bring people in to move the appliances, but they didn't communicate. It was a construction zone in the house, and there was limited communication with me, it was very frustrating. We were happy with the workmanship and quality of work at the end.”

Review by
08/06/2018

No review comments provided

Review by
08/05/2018

“Great all around”

Review by
08/05/2018

“I love my would floors! I should have put them down sooner.”

Review by
08/05/2018

“I will tell anyone needing new flooring to use Flooring Direct. They did an excellent job throughout the entire process.”

Review by
08/05/2018

No review comments provided

Review by
08/01/2018

No review comments provided

Review by
07/31/2018

“My sales guy/PM, Chris Thompson, was awesome to work with!! I'm almost sad I have no more flooring to replace!”

Review by
07/31/2018

“I did recommend someone to you. My friend Brittney Ruscio is purchasing carpet for her house from you. She got a quote last week.”

Review by
09/12/2017

No review comments provided

Review by
09/12/2017

“Excellent job fast worker but not so good moving heavy furniture our recliner would not work after he moved it back.”

Review by
09/10/2017

No review comments provided

Review by
09/09/2017

“From the first phone call they were professional and friendly. Answered all my questions and then sent salesman who was able to answer all questions and sent professional men to stretch one carpet and move furniture. They did a wonderful job. We also had two rooms re carpeted and they did a great job and were very careful with baseboards and cleaned up their mess and moved the big furniture. We were very pleased with this company and would recommend them.”

Review by
09/09/2017

No review comments provided

Review by
09/09/2017

No review comments provided

Review by
09/09/2017

“It took FOREVER to get my installation schedule. Kept being told someone would call me to schedule installation but never did until I threaten to cancel my order.”

Review by
09/07/2017

No review comments provided

Review by
09/07/2017

“The person that performed the work didn't know what he was doing and did a terrible job. I have tiles that are uneven with dips and high spots and ones that are hollow when step on.”

Review by
09/06/2017

“We love our floors so much! Couldn't be happier.”

Review by
09/05/2017

“Great work and fair price. Clean up was great they left it cleaner than it started.”

Review by
09/05/2017

“Our experience with Flooring Direct was wonderful and uneventful. The technicians who put our carpets in was prompt, courteous, fast and extremely experienced in their craft. I highly recommend their service to anyone needing their floors carpeted.”

Review by
09/05/2017

No review comments provided

Review by
09/05/2017

No review comments provided

Review by
09/05/2017

No review comments provided

Review by
09/05/2017

No review comments provided

Review by
09/05/2017

No review comments provided

Review by
09/04/2017

No review comments provided

Review by
09/01/2017

No review comments provided

Review by
09/01/2017

No review comments provided

Review by
09/01/2017

No review comments provided

Review by
09/01/2017

No review comments provided

Review by
09/01/2017

“Final payment reflected confusion as I received a request for more money 3 weeks after I thought I gave final payment for self-levelling concrete. There is also some damage to the trim on my stairway which was not considered or remedied.”

Review by
09/01/2017

“We had some tile installed before the sale of our home. We picked a neutral tile and was installed in good order. The installers were great finished in a day and cleaned up after themselves. I didn't have to do a thing but enjoy those floors. Will call Flooring Direct first when we are ready to replace our floors in our new home!”

Review by
09/01/2017

“The sales person that came to give an estimate was professional, personable and informative.”

Review by
09/01/2017

“Tile install crew was incredible. Carpet install had major issues.”

Review by
09/01/2017

“All of the marble-patterned tile flowed in the same directions, except for one slab. Unfortunately, I didn't notice this until after the workman had left.”

Review by
09/01/2017

No review comments provided

Review by
09/01/2017

No review comments provided

Review by
09/01/2017

No review comments provided

Review by
08/31/2017

No review comments provided

Review by
08/31/2017

No review comments provided

Review by
08/31/2017

No review comments provided

Review by
08/31/2017

No review comments provided

Review by
08/31/2017

No review comments provided

Review by
08/31/2017

No review comments provided

Review by
08/31/2017

No review comments provided

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