Flooring Direct
4th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Flooring Direct has received 4.6 out of 5 stars based on 208 customer surveys.
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4th year as a Best Pick Call
"At Flooring Direct, your satisfaction is our passion. Our experts will bring flooring samples right to your home or business, measure your space, and give you a free estimate on the spot. From our top management with years of flooring experience to our newest warehouse helper, we are 100 percent committed to your happiness."

Dan Ratcliff | President
Company Information
Services Offered
Flooring Direct installs hardwood, carpet, laminate, tile, stone, vinyl, engineered wood, cork, and bamboo flooring for residential and commercial customers. The company also offers sanding and refinishing services as well as free, in-home measurements and estimates.
Warranty
Flooring Direct offers an exclusive, lifetime warranty on carpet installation.
Company History
The local company was founded in 1988.
Employee Information
Employees wear uniforms and undergo background checks and drug testing.
Additional Information
The company offers products from many major flooring brands, including Shaw, Mohawk, Dream Weaver, Armstrong, and Anderson.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Flower Mound, Highland Village, Lake Dallas, Lewisville

Compiled Score:

Flooring Direct has received 4.6 out of 5 stars based on 208 customer surveys.
5
160
4
30
3
11
2
7
1
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/12/2017

“Excellent job fast worker but not so good moving heavy furniture our recliner would not work after he moved it back.”

Review by
09/12/2017

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Review by
09/10/2017

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09/09/2017

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09/09/2017

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Review by
09/09/2017

“It took FOREVER to get my installation schedule. Kept being told someone would call me to schedule installation but never did until I threaten to cancel my order.”

Review by
09/09/2017

“From the first phone call they were professional and friendly. Answered all my questions and then sent salesman who was able to answer all questions and sent professional men to stretch one carpet and move furniture. They did a wonderful job. We also had two rooms re carpeted and they did a great job and were very careful with baseboards and cleaned up their mess and moved the big furniture. We were very pleased with this company and would recommend them.”

Review by
09/07/2017

“The person that performed the work didn't know what he was doing and did a terrible job. I have tiles that are uneven with dips and high spots and ones that are hollow when step on.”

Review by
09/07/2017

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Review by
09/06/2017

“We love our floors so much! Couldn't be happier.”

Review by
09/05/2017

“Great work and fair price. Clean up was great they left it cleaner than it started.”

Review by
09/05/2017

“Our experience with Flooring Direct was wonderful and uneventful. The technicians who put our carpets in was prompt, courteous, fast and extremely experienced in their craft. I highly recommend their service to anyone needing their floors carpeted.”

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09/05/2017

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09/05/2017

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09/05/2017

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09/05/2017

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09/05/2017

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09/04/2017

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09/01/2017

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09/01/2017

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09/01/2017

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09/01/2017

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09/01/2017

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09/01/2017

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09/01/2017

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Review by
09/01/2017

“Final payment reflected confusion as I received a request for more money 3 weeks after I thought I gave final payment for self-levelling concrete. There is also some damage to the trim on my stairway which was not considered or remedied.”

Review by
09/01/2017

“We had some tile installed before the sale of our home. We picked a neutral tile and was installed in good order. The installers were great finished in a day and cleaned up after themselves. I didn't have to do a thing but enjoy those floors. Will call Flooring Direct first when we are ready to replace our floors in our new home!”

Review by
09/01/2017

“The sales person that came to give an estimate was professional, personable and informative.”

Review by
09/01/2017

“Tile install crew was incredible. Carpet install had major issues.”

Review by
09/01/2017

“All of the marble-patterned tile flowed in the same directions, except for one slab. Unfortunately, I didn't notice this until after the workman had left.”

Review by
08/31/2017

“Great people and products”

Review by
08/31/2017

“Good company.”

Review by
08/31/2017

“Loved working with Flooring Direct. Reasonable in price. Easy to work with. Our rep who worked with us was great!”

Review by
08/31/2017

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08/31/2017

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08/31/2017

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08/31/2017

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08/31/2017

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08/31/2017

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08/31/2017

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08/31/2017

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08/31/2017

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Review by
11/06/2016

“A+.”

Review by
11/06/2016

“When my installation was almost completed, it was determined that the number of boxes ordered for my flooring was short by one box. Flooring Direct immediately ordered another box and even though there was a 2 week wait for the additional box, it was well worth it because my floor is absolutely beautiful. My salesperson Steve was very friendly, helpful, knowledgeable and got me a fair price. My installers, Mario and Daniel were professional and they did a great job.”

Review by
11/05/2016

“They sanded and stained floors in two rooms to match the stained wood floors in the rest of the house. They worked and mixed some stains and reformed the closest one to match the other floors. They did a great job and I am well pleased.”

Review by
11/02/2016

“The salesman was fantastic. The installers were friendly and got the work done on time. As we looked over the work it looked great and so they left. Then when I was doing my first real cleaning where I got down on hands and knees I noticed many areas where the wood panels are spaced a bit far apart and other areas where the glue seeped through. I understand that the glue what happen but I'm not really happy with the spaces. I also noticed that a corner of the transition pieces for the wood and tile is way off creating a sharp point someone's foot could be cut on. I brought this to the company's attention when they called to see how the service was. I texted pictures as requested and never heard anything back. I reached out again to Kelly on 1/12 and she assured me someone would contact me. That still haven't happened so I'm very disappointed with that. This part is on me but I wish I would have made the installers prove that the wood they brought was what I ordered. The boxes did not have the brand name on them but a different name but it looked exactly like the sample brought by the sales man.”

Review by
10/31/2016

“Had floor tile replaced in bathroom. The actual times were supposed to match what I had before as we only removed from the floor, not shower and tub surround. The guy who came out with samples, said they were the same. Turns out they were porcelain while the shower and tub surround are marble. So that was annoying. Actual work quality of the crew was great. They did a fantastic job on installation.”

Review by
10/31/2016

“Flooring Direct is an outstanding flooring company! I was pregnant with our first child and all of our things were in the garage because another flooring company showed up late with cheap carpet and we had to send them away. Flooring Direct took our situation seriously and moved fast, installing the laminate floors we dreamed of. Fast, professional, beautiful, clean work! Exceeded expectations!!”

Review by
10/31/2016

“Flooring Direct has great product selection, the price was fantastic as well. Installation went well, only issue was a toilet not being replaced securely (no nut used to fix to floor). But other than that the crew worked fast and competently. Cleaned up well after floors were done.”

Review by
10/31/2016

“After hiring and firing another flooring company that could not keep a crew working on my job, Flooring Direct came in and completed a bath and mini kitchen remodel in 5 days, as promised.”

Review by
10/31/2016

“Installation person was the best I have ever had, A++.”

Review by
10/31/2016

“The workers were very professional in the job I had my whole house redone and they did a wonderful job. Thanks.”

Review by
10/31/2016

“Kelly Cobb was absolutely wonderful to work with. She met our needs in every way.”

Review by
10/31/2016

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10/31/2016

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10/31/2016

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10/31/2016

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10/31/2016

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10/31/2016

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10/31/2016

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10/31/2016

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10/31/2016

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10/31/2016

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Review by
10/29/2016

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10/29/2016

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Review by
10/29/2016

“Thank you for your excellent work. My floors look beautiful.”

Review by
10/29/2016

“They came when they said that they would, did what they said they would do, left things clean.”

Review by
10/29/2016

“They replaced all downstairs flooring and did an excellent job! I would use and probably will to replace upstairs flooring!”

Review by
10/28/2016

“They were very professional in their work. They also did a good job cleaning up after work was complete. Everyone very friendly.”

Review by
10/28/2016

“They have many beautiful products and provide personal and professional service. Will use them again!”

Review by
10/28/2016

“WE LOVE THE AWESOME CARPET THAT YOU ALL INSTALLED INTO OUR UPSTAIRS AND BOTH STAIRWAYS. THANK YOU!”

Review by
10/28/2016

“The gentlemen who installed the carpet did an excellent job. The price and quality of the carpet was excellent.”

Review by
10/28/2016

“Big thank you to Dawn Weimer from Customer Service. Outstanding Job.”

Review by
10/28/2016

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Review by
10/28/2016

“Sales Representative was professional and knowledgeable. Carpet that was installed has a stain (was there at install) installers broke pictures on walls and never advised that they had, and carpet is already coming off staircase as it was not nailed in properly. Advised customer service of upon follow up call and have never been contacted again.”

Review by
10/28/2016

“The salesman was very nice, clean & well-spoken. Showed us multiple samples to optimize options. Explained each one's pros & cons. He answered questions & seemed to be very knowledgeable. He explained the process & what we should & should not expect. When the crew came in to install the carpet, they were very polite. They got right to work & only took a short break for lunch. They got the job done, cleaned up after themselves & made it all look easy.”

Review by
10/28/2016

“I liked the work and carpet provided. The customer service support did not go as well as I had expected for such a highly rated company. Not enough carpet was ordered which caused inconvenience as the installers had to come multiple times to complete the job. The installer for the laminate did excellent work, but initially did not seem to know about the additional trim work I had paid for. In the end the work was completed, but I expected a much better overall experience from a company so highly rated in other forums.”

Review by
10/28/2016

“Very satisfied with bathroom floors.”

Review by
10/28/2016

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10/28/2016

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10/28/2016

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10/28/2016

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10/28/2016

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Review by
10/27/2016

“Great  experience from the initial in-home meeting to the finished product. Our kitchen looks great; they found the tile we wanted and installed it perfectly—while we were on vacation. We came home to our Christmas present to ourselves!”

Review by
10/26/2016

“I wish we wouldn't have had to pay SO MUCH. I've heard for our sq. footage in our home that we overpaid.”

Review by
10/26/2016

“The  product offered was exceptional. The sales person was upfront and honest. I selected the newest 1% waterproof wood look flooring and it is beautiful.”

Review by
10/26/2016

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Review by
10/25/2016

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10/25/2016

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10/25/2016

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10/25/2016

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10/25/2016

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10/25/2016

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10/25/2016

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10/25/2016

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10/25/2016

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10/25/2016

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Review by
10/25/2016

“We  had an awesome experience. We got the product that we wanted at the best price. The customer service was outstanding, sales, scheduling, and installers. Thank you!”

Review by
10/25/2016

“These  people were perfect. I am thinking of having more updating done in the future and I will certainly call them.”

Review by
10/25/2016

“Very fast and efficient work, as well as, a great job cleaning up afterward!!”

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