First US Floors
1st year as a Best Pick
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

First US Floors has received 4.5 out of 5 stars based on 25 customer surveys conducted through GuildQuality.
5
17
4
5
3
2
2
0
1
1
1st year as a Best Pick Call

Company Message Regarding COVID-19

Per CDC guidelines, we wear masks and gloves and disinfect samples by wiping them down. In addition, we practice social distancing and wash hands to counter the threat from COVID-19.
"We provide high-quality, prompt service with impeccable attention to detail. Every customer has my assurance that they will be very happy. Our aim is to make every customer so satisfied that they refer us to friends and family. We are devoted to getting you the most luxurious flooring solution that fits your needs and budget."

Matt Mathew | General Manager
Company Information
Services Offered
First US Floors provides turnkey installation of solid and engineered hardwood, waterproof flooring, laminate, carpet, tile, and stone for residential and commercial customers. The company also provides granite and quartz countertops and backsplashes and performs wood repair and refinishing projects. First US Floors provides free in-home estimates.
Warranty
First US Floors provides a two-year labor warranty on all installations. Product warranties range from 10 to 50 years.
Company History
The local, family-owned-and-operated company has served the DFW area since 2014. The management team and crews have been working in the industry for over 20 years.
Additional Information
First US Floors offers products from Dream Weaver, Mohawk, Shaw, Hartco, Anderson Tuftex, Bruce, Mullican, Mannington, Johnson, and USFloors, as well as smaller manufacturers.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Argyle, Flower Mound, Highland Village, Lake Dallas, Lewisville
Address
4225 Midway Road
Carrollton, TX 75007
Hours
Mon
10:00 am - 6:00 pm
Tue
10:00 am - 6:00 pm
Wed
10:00 am - 6:00 pm
Thu
10:00 am - 6:00 pm
Fri
10:00 am - 6:00 pm
Sat
10:00 am - 6:00 pm
Sun
12:00 pm - 5:00 pm

Compiled Score:

First US Floors has received 4.5 out of 5 stars based on 25 customer surveys conducted through GuildQuality.
5
17
4
5
3
2
2
0
1
1
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
01/16/2020

“I was satisfied with everything.”

Review by
01/15/2020

No review comments provided

Review by
01/06/2020

“Matt & Carlos are great”

Review by
12/18/2019

No review comments provided

Review by
12/10/2019

“I would like to recognize Matt for his exceptional service.”

Review by
12/10/2019

“They are good.”

Review by
12/10/2019

“The service was fast. They moved all of my furniture carefully and quickly and put all of the rooms back together. Excellent quality craftsman. The carpet looks great!”

Review by
12/07/2019

“They met or exceeded my expectations in all areas.”

Review by
12/07/2019

“They didn't exceed anything.”

Review by
11/26/2019

No review comments provided

Review by
11/26/2019

“Their customer service met my expectations. I had nothing to compare it to but after doing research and speaking to 6 other company's, their customer service was top-notch compared to others.”

Review by
11/26/2019

“I would like to recognize, both Matt and Carlos. They were very easy to work with and very helpful throughout the project.”

Review by
11/12/2019

“I would like to recognize Carlos for his exceptional service.”

Review by
09/23/2019

“The installation was very good.”

Review by
09/17/2019

“Carlos and Matt, the owner, were both very friendly and easy to work with.”

Review by
09/17/2019

“They were very good at their job. They were efficient and did excellent work.”

Review by
09/14/2019

“The workmanship was exceptional.”

Review by
09/13/2019

“First US Floors met and exceeded my expectations because they always do a fantastic job. I have done multiple projects with them and I really appreciate the work they do for me.”

Review by
09/13/2019

“They can do better at customer service.”

Review by
09/09/2019

No review comments provided

Review by
09/09/2019

No review comments provided

Review by
09/05/2019

No review comments provided

Review by
09/05/2019

“The technicians were friendly and very respectful of my mother. I was very thankful that they were patient with my elderly mother. They moved the heavy furniture for her and were a full-service team.”

Review by
09/05/2019

No review comments provided

Review by
09/05/2019

“It was a horrible experience. We just moved into our home and the guy who ran the place was a crook. We picked out a floor and he installed a cheaper wood and when we caught it he tried to deny it. He said we were also not getting a refund. Luckily we had a sample of the wood and it had the part number on it. We found the wood that they were installing and found out it had a different part number on that. He still would not admit he was lying. It was horrible so we ended up driving to the warehouse that provided the wood and found the wood there that had the correct part number on it. After that, I talked to the warehouse owner and we finally got them to replace the wood. It was absolutely the worst experience I have ever had. I would not recommend them to anyone.”

Response by Shaj Mathew
Everything that this customer said here, are lies. This non-paying customer concocted this entire story to get out of paying anything for the extensive work that we did for him. This dishonest attempt to malign our good name is disappointing.

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