Flood Department and Compassion Clean

Marguerita Keidel

3 weeks ago

Had a flooded basement 2 weeks ago. Plumber recommended this company. Brandon came out the same day, told us exactly what needed to be done, and started the process that same day. The next day there was a bigger crew led by Cory to move furniture, remove carpet and walls too. By day 2, they set up lots of fans and dehumidifiers. All this happened 2 days before our vacation. The company was so responsive and trustworthy that we still went on vacation and left them with access to our house. Brandon, Cory or Jackson called us daily to let us know how the basement was responding. We were very impressed with their follow-up. All equipment was gone a week later when the adjuster came. With all the info/pictures they provided our insurance company, the issue was quickly resolved. Can’t say enough about the professionalism of this company. Highly recommend. Nice people too!

Julie Baxter

3 weeks ago

This company was excellent when my basement flooded. Very quick response time and Stephanie Locco was so kind and helpful walking me through the process. She really helped calm my anxiety down because it was a stressful experience. Highly recommend this company. I also want to thank Jackson and crew for doing such a good job cleaning and clearing my basement. Top notch experts.

Derek Eve

2 weeks ago

We had a fantastic experience working with Flood Department. We had an overnight plumbing leak that severely damaged a portion of the house. Flood Department was able to come out literally that morning to assess the damage and begin immediate removal of everything that was wet or damaged. It was a big job but their very fast and very competent work prevented this from becoming a horrible mold situation. They were extremely thorough and their follow-up checking of the electrical and structural components ensured that they missed nothing. To a person, everyone there was competent, communicative and very compassionate while helping us through this process. Can't say enough good things about their work, their professionalism and their courtesy.

Bike Basher

3 months ago

Flood Department really showed up and resolved a complicated foundation leak issue we had in our basement that became a mold issue as well. Frank and CJ came out and did an amazing job and were super professional and personable to work with. What’s even more amazing is we had to leave for a planned vacation prior to them starting the work and they assured us we’d come back to a completed remediation. The work was done surgically almost, really taking care to completely resolve the issue without any additional demo work. They cleaned up the entire area and left us in perfect position to start the final restoration now that we’ve returned. Well done guys!!! Also Stephanie Iocco did an excellent job from start to finish with all of the back office support. She is the glue that helps the teams work so well together with the client…thanks Stephanie! Overall, a great experience and highly recommend!

Jeremy T

5 months ago

I removed some insulation that was in the trusses in my basement and discovered water damage and mold. Called two mold remediation companies and decided to go with flood department. Other company wanted $150 just to come to my house. They said the fee would be applied to any work but that didn’t seem right. Flood department arrived and assessed the damage. They returned and checked with a moisture meter and found the damaged area was around 18-19 percent moisture. Left a dehumidifier and several days later it was under 10 percent. The area was cleaned and work seems to be done well. Also they include a few follow up visits to check on the work for free.