Hours of Operation
Business Address
2903 National Drive
Garland, TX 75041
Company Details
Services Offered
- Electrical Repair Services
- Service Panel Upgrades
- Generator Installation
- Ceiling Fan Installation
- Whole-House Surge Protection
- Lighting Installation
- Outlet Installation
Services Not Offered
Not specified
Minimum Job
Not specified
Warranty
- 3-year warranty on other work
- Lifetime warranty on Eaton Cutler-Hammer products (transferable)
Employee Information
- Background Checked
- Before each appointment, Arrow contacts customers by phone or email 20 to 30 minutes prior to arrival
- Drug Tested
- Wear Uniforms
- Wear Shoe Covers
- Fully Stocked Vehicles
- Professionally Trained
- Meet Professional Qualifications
Insurance Coverage
General Liability Insurance
Company History
Distinctions
- Eaton Certified Contractor
- Owner Mark Thacker is a Master Electrician
- BBB A+ Rated and Accredited
- Consumers' Choice Award winner
Availability
Emergency 24/7;Same day;Weekends
About this company
"Because of our modest size, you'll notice a personal touch, from your first call to your scheduled appointment. We strive to make your experience as seamless as possible and offer a 100 percent satisfaction guarantee as well as a free safety evaluation with all residential service calls to ensure your home is safe."
— Mark Thacker, Owner
License
TECL 20502
Ratings & Reviews
Compiled Score:
Arrow Electric Service has received 4.9 out of 5 stars based on 174 customer reviews. Learn about Our Research Process.
Mark McLaughlin
a month ago
From coming to investigate and offer a quote to the pristine installation of our new panel, the Arrow Electric team was amazing! Communication 10, able to explain things in my terms 10, flexing and meeting my specific electrical requirements 10, on time 10, job done right 10, and even the inspector sang Arrow’s praises for always doing the job correctly and cleanly! You will not go wrong giving them a call regarding your electrical issues!
Danielle Davis
4 weeks ago
TLDR: Installers appeared to have no experience w installed a Ring Elite v2 doorbell on brick and should have just said that instead of doing a sloppy job. Called to have a Ring Doorbell gen 2 installed on Brick. Because it was brick that is why i needed professional assistance. Im in IT and so all the other components of the ring install I understood. Customer service was great, but the execution was horrible. The ethernet and power were already pulled. Arrow Electric just needed to install the mount and connect it up. On the initial install, the person that came out only connected the ethernet, not the power. It seemed as if he was not aware that both could be connected. So we had to call him back the same day to connect the voltage and ethernet so that our internal doorbell would ring as well ( that was the whole reason I purchased the Elite version) After that initial visit (I was in the middle of work) I noticed that the install of the actual doorbell was not flush AND there was no seal around the mount. My wife called and emailed a few time to no response. Life happened and we were unable to follow up. The initial install was in March. I came home a couple weeks ago (June) and noticed a spider leg hanging out of the gap behind the doorbell. To their credit, I called back and they sent someone out within 48 hours. He was completely useless. He removed the Ring to explain to me that because the Brick was not an even surface that the mount could not sit flush. He then explained that he did not feel confident removing the mount because he feared the brick would crack. Cool. I came home today and was irritated again. I ran to the hardware store, got a #1 Phillips removed the doorbell and realized that the screws used to install the mount were PAN HEAD screws (the round top) Instead of flat ( which is what prevented the doorbell from being flush on the mount). The mount was installed with 2 anchors which means that the brick had a low chance of cracking (kudos). I removed the Pan Head screws, installed Flat head screws and torqued it down carefully, testing that the Ring could sit flush. Not only were the wrong screws installed to secure the mount to brick, but there was a orange piece of some sort left behind which could have also contributed to the lack of flushness. As I repaired it I realized that aside from not having the tools and confidence to drill into brick nothing about this install was professional. There was a whole 3rd mount point that was not used cause the Brick cut-out was not as precise as it should have been. I fixed it and still have to seal it. Im sure Arrow Electric is good other things, but this is not their strong suit. My Ring doorbell now sits flush, my brick is not cracked, I'll now go google which sealant to use. I could have saved ~$400.
Dao Dong
a month ago
Matthew came out at 1:00 AM on Saturday night when our electrical panel burned out. He was the only electrician who responded to my emergency call that late. The next morning, he returned with Hunter to replace the entire electrical panel. Matthew and Hunter did an excellent job. Their work was clean, professional, and well-organized. They were knowledgeable, efficient, and clearly skilled at what they do. I truly appreciate their quick response and quality workmanship. I highly recommend Matthew and Hunter for any electrical work.
Scoop Warren
a month ago
This company is absolutely amazing! I had the pleasure of working with Matthew, Bradyn, and Corbin who all made this experience feel like a breeze. They upgraded and relocated my electric panel so it would be up to code and fixed several other electrical issues we were having. I would definitely recommend them to anyone.
Ashley Ranger
3 weeks ago
Thank you, Halea, for sharing your expertise with us regarding our RV hookup. We feel like we fully understand the issue we've been having now, and thanks to Arrow Electric, we have come up with a solid plan to resolve it. Will absolutely be using them in the future. They came out quickly and were so friendly and knowledgeable. Thanks again!
Service Area
Arrow Electric Service serves 17 cities in the Dallas area.
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Cities Served
Arrow Electric Service FAQ
Services
Hours of Operation
Business Address
2903 National Drive
Garland, TX 75041
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