Plumbline Services

Tyler Moyer

2 months ago

Great Follow-Up and Resolution – They Made It Right on My HVAC Issues! I originally had a frustrating experience with Plumbline's VIP Plan maintenance on my less-than-1-year-old furnace and A/C (installed March 2025). The initial visit highlighted dust buildup and a tipping filter issue (no proper bracket/slots, leading to direct dust into the blower), but it felt like an upsell push with inconsistent quotes for cleaning services that I thought should be more covered under the plan. The tech was knowledgeable but pushy about immediate add-ons, and the filter "fix" was just tape.After leaving a detailed review and feedback, Plumbline reached out promptly and offered to come back to address everything. They followed through professionally: Properly fixed the filter bracket issue with a secure, makeshift solution that actually holds it in place—no more tipping or bypassed dust. They performed the necessary cleaning on the blower assembly, leaving the system spotless and running efficiently. No pressure this time; they explained everything clearly, answered my questions, and focused on resolution without pushing extras. I'm impressed with how they handled the follow-up, turning a negative into a positive. The team listened, made it right at no extra hassle, and demonstrated good customer care, especially for a VIP member. My system is now in great shape, and the issues are resolved. If you're on their VIP Plan or considering it, know that while initial experiences can vary, they seem committed to satisfaction when you speak up. Thanks to the team for stepping up. I'll be more confident using them going forward.

Jacob Bulger

2 months ago

Tech arrived on time, with proper notice. He quickly completed repairs on our mini-split and communicated well throughout. They also had the courtesy of calling me after the work was complete to confirm I was happy with the work done. They obviously prioritize customer service and will certainly be using them again!

Nicole Musto

7 months ago

It was very easy to schedule online. I had next day service for our reverse osmosis and water softener replacement filters annual maintenance. I had many questions addressed including how to make my water system better due to things like my hair breaking off even though I have had this system for many years. I did not realize also my tankless water heater tank needed maintenance too, to clean the deposits off of it. We discussed my water softener reservoir will need replacing next year and the drip sensor on the RO system. I am considering installing 1. Two separate canister filter system additionally installed 2. A pressure system to control and protect my appliances and water systems already in place, 3 A tankless water heater cleaning done to help with any built up residue. My technician Christian was superb, He answered all my questions and had a great exchange back and forth conversations. He was informative and realistic. He gave the need to know, want to know and nice to know answers during our exchange. A job well done and the reason I keep using this service.

Janelle Crowe

2 months ago

I was referred to Plumbline by my local Home Depot for a furnace check up. Patrick arrived on time and was through in his inspection. He located several major issues with our furnace and was quick to ease my mind when explaining the situation. An additional team member named Macy quickly met with us to break down options for a solution. She was extremely knowledgeable and friendly. Both Patrick and Macy were very detail oriented and a delight to work with. I would highly recommend Plumbline as a company for their exceptional customer service and kind employees.

Laurie Burns

2 months ago

Mike came out to look at our 16 year old water heater and to give us quotes on replacing it. We are considering tankless vs regular tank, and he took a lot of time to inspect the area and make sure we could install the tankless with little issue. He gave us a very reasonable quote, and could have installed the tankless that day if we wanted! He was professional, personable and it was nice to have the actual plumber look at our system and give us the quote instead of just a sales person. The pricing was better than the 2 other companies (both large, well-known ones) and we are hoping to move forward. If the install goes as well as the inspection/quote, Plumbline will be our new go-to for plumbing services!