Monarch Home Services

KELLY YOUNG

2 weeks ago

Jose Castellon, was very informative and patient with explaining what was the issue on my air conditioning unit. Very impressed with the professionalism of Monarch customer service. We had no idea our unit was 33 years old. So Happy with everyone’s customer service. They also gave us Veterans Discount. Thank you so Much

Roydale Cunningham

a month ago

Manual Lopez and his trainee did an awesome job. They were very polite, fast, knowledgeable, and sociable. I have already recommended them and your services to others. Price was great too. No hidden mark ups, etc. Other companies quoted me more than Monarchs. Great service and company.

Carolyn Jobe

a month ago

Jose Castellon was on time and extremely polite and knowledgeable. This is a rental house and his interaction with the tenants was exceptional. He asked permission before doing anything and explained his process not only to me the homeowner but the tenants as well. It required Adrian his supervisor to come and assist the final inspection. Adrian was as good as Jose. I highly recommend Monarch Home Services. Highly satisfied customer. Carl

Bertha Martinez-Tello

3 months ago

José Castellon and Ray Torres from Monarch come out to check my AC unit, and I had a wonderful experience. They were courteous, professional, and very knowledgeable. They took the time to carefully explain what they found, clearly outlined my options, and shared practical solutions for my needs. I truly appreciated how patient they were in answering my questions and making sure I understood everything. It’s reassuring to work with people who are both skilled and respectful. Thank you for the excellent service!

Diane Carpenter

a month ago

Don't use. Monarch home service is a rip off. I had another electrician come out. My electrical plugs in the bedroom stopped working. Monarch stated it was the plug behind the tv. Monarch wanted to replace every plug in the entire home. I said no. I was given a quote to replace 11 electrical non GFI plugs and replace 2 bad circuits in the panel. In addition they needed to call a team of workers to replace plugs quickly. This morning an honest electrician came to my home. The plug that was bad was in a room that wasn't even checked. Monarch wanted to replaced 11 good plugs, 2 working circuits in the panel for $ 7500.00. I had the 2 bad plugs replaced and light switch changed for $120.00. (parts labor) there was nothing wrong with the circuit panel. He also checked and tighten several other plugs. The initial monarch technician had no or minimal electrical knowledge. He complained to me about his bad back and lack of sleep due to a newborn. He was wasting time until someone else came, perhaps the team of workers they were going to bring in. I was told repeatedly my house could catch fire at any moment.. This is the 2nd bad experience I had with this company. I was told my Ac unit was about to fail in 2019 and has been working just fine. I get maintenance checks yearly. Once again don't use or trust monarch services for any reason. Could not post zero stars I think this company tries to take advantages of women and a seniors. When the technician provided price I laughed at him and kicked him out.