Monarch Home Services

Veronica Cook

a month ago

Reason for a "4", was for the Office Mgmt. Had an appointment for Thursday between 8am-12pm. I called twice, then after that time, they wanted to reschedule. Due to issue at previous appointment. I get that, but a courtesy call would have been great. Need to speak with customer, not a "I sent you an email/text", not everyone answers them. Elderly people are slower... should be a one on one conversation, much more personable/caring for client. Rescheduled for Friday (12-4pm), per office. The guys that came were Great! (Giving them a 5)

KELLY YOUNG

2 months ago

Jose Castellon, was very informative and patient with explaining what was the issue on my air conditioning unit. Very impressed with the professionalism of Monarch customer service. We had no idea our unit was 33 years old. So Happy with everyone’s customer service. They also gave us Veterans Discount. Thank you so Much

Roydale Cunningham

3 months ago

Manual Lopez and his trainee did an awesome job. They were very polite, fast, knowledgeable, and sociable. I have already recommended them and your services to others. Price was great too. No hidden mark ups, etc. Other companies quoted me more than Monarchs. Great service and company.

Carolyn Jobe

3 months ago

Jose Castellon was on time and extremely polite and knowledgeable. This is a rental house and his interaction with the tenants was exceptional. He asked permission before doing anything and explained his process not only to me the homeowner but the tenants as well. It required Adrian his supervisor to come and assist the final inspection. Adrian was as good as Jose. I highly recommend Monarch Home Services. Highly satisfied customer. Carl

James Hendrix

3 months ago

I appreciate the service technician he was great in servicing my system. My true concern is the call center not cooperating with my work schedule. Your company needs a live person to answer the phone for appointments. If you do this your ratings will improve greatly 👍.