Village Plumbing & Air
3rd year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 315 Surveys
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Compiled Score: star star star star star
Village Plumbing & Air has received 5 out of 5 stars (A-rating) based on 315 customer surveys conducted by Best Pick Reports.
3rd year as a Best Pick Call
"At Village Plumbing & Air, everything we do is focused on you. Satisfied customers are essential to our continued success. We want your experience with Village Plumbing to be the very best. We achieve this by listening to you and understanding what you want in total home comfort."

Monica Ryan | Owner
Company Information
Services Offered
Village Plumbing & Air repairs, maintains, and installs faucets, sinks, toilets, garbage disposals, and other plumbing fixtures. The company also installs whole-house water filters, water heaters, and sump pumps and performs camera inspections for drains and sewers. Additionally, Village Plumbing & Air performs HVAC and appliance repair services.
Company History
The woman- and family-owned company was founded in 1946. Village Plumbing & Air has over 70 employees on staff.
Distinctions
Village Plumbing & Air is a member of the Plumbing-Heating-Cooling Contractors Association (PHCC) and the National Kitchen & Bath Association (NKBA).
Employee Information
Employees wear uniforms and shoe covers, use drop cloths, and undergo background checks and drug testing.
Licenses
M-122
Areas Served
Missouri City, Richmond, Stafford, Sugar Land
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“I needed them for a leak emergency that happened immediately after the hurricane Harvey. I couldn't find anybody, and I know of them because I've used them before. I had an impossible situation here, and even the manager of the company came out to help. And what was amazing was how even keeled that it got, in spite of the fact of all of the work from the hurricane, they were very pleasant the whole time. I would grade them an A+. I would recommend them.”

“It was fine; they did a great job. I would grade them an A-.”

“It's been so long, but I know I didn't have any problems with them. They provide plumbing services for me. I would grade them an A. They had good quality of work, and they were on time.”

“Normally they're prompt, very professional. I like their communication. It was a gas line that they worked on. I would grade them an A-. I have no complaints on their cleanliness or their knowledge—they seem solid.”

“Their knowledge as well as their convenience to schedule. Typically, various vendors or contractors that come out, they give you this window 'We'll be there in 6 hours.' More or less, they said they were going to be there at that time and they did, and they were able to identify the problem the first time they came out. They were actually troubleshooting a leak in my kitchen due to a dishwasher failing, and previously I used them as well—when my oven wasn't properly working, and they were able to repair that as well. I would grade them an A. I would recommend them.”

“Village Plumbing Home Services did the annual inspection. He showed up in a reasonable time frame. He was neat; he went about his business. He gave a very plausible explanation of his thinking. Over the years, they have done everything: plumbing, air conditioning, water heaters, heat. I would grade them an A-. They are pretty good with punctuality.”

“It was a positive experience. They did plumbing work for me.”

“I liked everything about Village. They were the cleanest, neatest plumbers I've ever known; most plumbers trounce through your house and put dirt all over the place, and don't put shoe protectors on, getting the grime on your rug. But they were just polite and blend in with the atmosphere, and did not get everything all nasty. It was our plumbing out in the yard; it was a major job. I would grade them an A. I would gladly recommend them to anybody I know.”

“We've had them several times, and they are very reliable and prompt, on schedule. They've done plumbing for me. I would grade Village Plumbing Home Services with an A.”

“Everything was perfect. Village Plumbing replaced a water heater. The same technician has done the work for my house for as long as I've used them. He's a first-rate guy, and he always does good work. They're an A+ company.”

“Anytime I have any plumbing problems at my apartment, they handle it. I like their professionalism, courtesy, and knowledge; I've never had to have them come back. They're top-notch as far as plumbing goes. I've never come across another company like that. They get an A+.”

“They did a great job. The guy was super trustworthy and easy to deal with. I like the Village Plumbing guy a lot more and trusted him more than other companies. I'd give them an A+.”

“They did a really good job, they cleaned up after themselves, and they were able to do it quickly. I'd grade them as an A+.”

“They did some work for me. It was definitely a positive experience. They did a couple of things, they installed a backless water heater and put in some new faucets for my bathroom. They were efficient and responsible. I would give them an A+ all across the board. I would recommend them highly.”

“I had a leak in the attic and they came out to fix it. That was in July or June, I can't remember, but I liked their job. I'd rate them an A+. It's very likely I'd recommend them to someone.”

“They replaced our sink and the pipes.”

“I'm pleased with Village Plumbing. They've done more than one job. They fixed a couple of toilets and the sink, I think that's all we've had done. When you call them to schedule, they'll do it promptly. There was another group of people that I worked with for probably 20 years, but they got to the point where I couldn't count on them, so I fired them. I went to Village Plumbing and I'm happy with them now, I'd give them an A.”

“I can't recall their services, but I don't remember disliking them. Only faucet work on new faucets. I guess an A.”

“They were fixing one of the outside faucets. They came on time and got the work done on time. They get an A from me.”

“I don't remember. They came out a few times, I think this one was follow up that our landlord scheduled for our plumbing. They only checked in.”

“They were checking to see if I had a leak. I think the guy they sent out was very good at explaining to me what he was doing, and how he was testing for a leak. I thought he was pretty thorough as he was walking through the house. I would say A.”

“It was fine. I forgot what they even did; I think it was something along the side of my house, like a sprinkler head I forget to be honest. It was a plumbing service, a general plumbing service. They did a good job. They did fine. I'm not really sure; it wasn't me who was the main person who really worked with them. Let's give them an A. I'd recommend them.”

“Village Plumbing did plumbing work for me.”

“They did fine. It's been a while since I've used them. I had to do a really difficult job, and they kept at it until they succeeded. I had a broken pipe out in front of my house, and to get to it, they had to dig through a lot of magnolia tree roots.”

“They're very good. I liked that they were very friendly, they want to help you, and they explain about the products there. They're just good. We had work in our kitchen sink, and they repaired that. We like them. They're not too far from where I live, and I bet that makes a difference. One of the water softeners that we have recommended them. They're the ones that carry their product. I would give them an A.”

“Village Plumbing is probably the best plumbing company in Houston, by far. They save me on a regular basis. I had a custom builder build my house, and Village Plumbing did a complete inspection and found probably 30 things that were potential flood hazards. It was one of the most amazing things. I'm also on a maintenance program with them, and it's definitely worthwhile. They're responsive. I would rate them as an A+ company.”

“Village Plumbing did a great job. They were excellent; they were prompt, courteous, and very honest. They did a lot of plumbing line repair work, and their customer service was very good. They get the highest grade.”

“Their plumbers are extremely professional and extremely confident. I've had them do plumbing work and appliance repair. They have a good reputation in my area, and I'd give them an A.”

“Village Plumbing was fine. It was a small job. They had a quick response, and they fixed the problem within the same day. I used them in the past a while back, and their location was close by, so I figured they could come fast. They were excellent. I would give them an A.”

“They were nice. It was pleasant. I had nothing to complain about. I would rate them as an A for their excellent work.”

“Village Plumbing is the best. They're the only ones that I've ever used. I had a problem with my dishwasher, and they repaired that. I chose them because they're the best.”

“Village Plumbing was on time, and they picked up the problem right away. It was a problem related to the icemaker. I think they deserve an A+.”

“I was very pleased with them. They came when they said they would, and they cleaned up after themselves. The work was for a dishwasher. I've had no problems. They get an A+.”

“They were on time and did a really good job. They were taking care of plumbing. They're real friendly, on time, and prompt. I chose them because they've been in business a long time. I would give them an A rating for an excellent job.”

“I've been dealing with them for years, and they've been outstanding. The people know what they're doing. They're really good plumbers. They're very pleasant and knowledgeable, and they're just good people. It has been my experience with them forever. I would give them a ten out of ten. They're an A.”

“Everything was fine. They had same-day service. They came when they said they would come, and they were pretty efficient with what they did. They had good customer service and manners. They were doing plumbing for a leak. We weren't sure where it was coming from, and they found it and fixed it all in the same visit. I chose them because they're in the neighborhood and because they also usually come the day that you call. I would give them the highest grade. It all worked out fine.”

“The techs were helpful. We've used them on a couple of occasions, and they've been very helpful—even on questions that I had that weren't related to the problem that they were out there fixing. They had come out to work on my stove, and then they had come out and worked on some plumbing issues. I'd give them an A+ rating.”

“I liked the service and their knowledge. They're a great company. They're just a really great, local Houston company. They did some work on the toilets—basic work like that—and I think they deserve an A+.”

“We had to have all the plumbing—the water, the sewer, all those lines—replaced under the house. They did a very good job and were very professional.”

“I’ve been very appreciative of Village Plumbing. They’ve always been on time, very polite, very professional. They’ve always given me a good explanation on what needs to be done. I really like all the people that have come to my house, and their services have been very good. They’ve done plumbing, heating, and air conditioning, all of it.”

“We’ve used Village Plumbing for years. I don’t use anybody else. They’ve replaced plumbing fixtures, they’ve routed stopped pipes. I have already referred this company to other people.”

“I think it’s a first-class outfit. I would use them again.”