Zerorez of Dallas & Fort Worth
5th year as a Best Pick
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Zerorez of Dallas & Fort Worth has received 4.7 out of 5 stars based on 327 customer surveys.
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5th year as a Best Pick Call
"As a leader in green cleaning technology, Zerorez is dedicated to promoting safe, healthy living without compromising on cleaning results. Our technicians are expertly trained and adhere to strict guidelines to ensure that our customers receive the most outstanding service. At Zerorez, we stand behind our work."

John Hopkins | Founder
Company Information
Services Offered
Zerorez of Dallas & Fort Worth offers carpet, upholstery, and rug cleaning services. The company also provides pet odor and stain treatments; mattress and shower cleaning; stainless steel, tile, and grout cleaning; granite sealing; and air duct cleaning.
Minimum Job
Zerorez requires a $99 minimum.
Warranty
A 30-day warranty covers all services.
Company History
Zerorez was established in 2007.
Distinctions
The company is certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC), and its cleaning system has a Carpet and Rug Institute Platinum Seal of Approval.
Employee Information
Technicians wear uniforms, and all employees undergo background checks and drug testing.
Additional Information
Zerorez uses a nontoxic, water-based cleaning agent called Empowered Water as part of its own patented cleaning system.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Argyle, Flower Mound, Highland Village, Lake Dallas, Lewisville
Address
1000 W. Crosby Road Suite 124
Carrollton, TX 75006
Hours
Mon
7:00 am - 7:00 pm
Tue
7:00 am - 7:00 pm
Wed
7:00 am - 7:00 pm
Thu
7:00 am - 7:00 pm
Fri
7:00 am - 7:00 pm
Sat
7:00 am - 6:00 pm
Sun
Closed

Compiled Score:

Zerorez of Dallas & Fort Worth has received 4.7 out of 5 stars based on 327 customer surveys.
5
262
4
40
3
13
2
9
1
3
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
01/24/2019

“Everything was perfect. What I really liked was the air duct. He showed me a video of my air conditioning, how it works, all the system, how the ducts worked before, he showed me that first. It's awesome because I didn't know it's like that before. and then he showed me the after. That really shocked me.”

Review by
01/24/2019

“The guy that did the air duct cleaning was very good.”

Review by
01/22/2019

No review comments provided

Review by
01/22/2019

“Zerorez does a great job in cleaning our carpets and shower tiles.”

Review by
01/21/2019

“Zerorez met our expectations because they took up the stains on the rug.”

Review by
01/21/2019

“Ricky Rankin provided exceptional service.”

Review by
01/21/2019

“The technician who came did a good job.”

Review by
01/16/2019

“I would like to recognize the technician. I cannot remember his name. He was awesome and really went above and beyond.”

Review by
01/15/2019

“Service was not good.”

Review by
01/11/2019

“I liked that they kept me informed on what they were doing the whole time. They explained everything and they were by far the best carpet cleaning I have ever had.”

Review by
01/10/2019

No review comments provided

Review by
01/08/2019

No review comments provided

Review by
01/08/2019

“I would like to recognize the technician for his exceptional service.”

Review by
01/08/2019

“I would say that everyone I worked with was wonderful.”

Review by
01/08/2019

“They are always quick and professional.”

Review by
12/21/2018

“Zerorez of DFW got all the stains out that I didn't think would come out and they have stayed gone as well because a lot of times they will come back.”

Review by
12/18/2018

No review comments provided

Review by
12/18/2018

“They did an excellent job.”

Review by
12/18/2018

No review comments provided

Review by
12/18/2018

No review comments provided

Review by
12/18/2018

“Zerorez of DFW met and exceeded my expectations by explaining to me the different levels we could get because we did have the pet stains. They gave me all the options and helped me pick the one best for our situation.”

Review by
12/17/2018

“The technician left the carpets wet and didn't get one area very clean or at least clean enough. I had to stay off of the carpet for two days.”

Review by
12/12/2018

“Zerorez is professional, nice and did a solid job. They got stains out I did not think they were going to!”

Review by
12/12/2018

“It was a job well done.”

Review by
12/12/2018

“Their customer service is great.”

Review by
12/12/2018

No review comments provided

Review by
12/12/2018

“Zerorez of DFW exceeded my expectations because the stains have not come back and that is a first!”

Review by
12/12/2018

“I don't remember my tech's name, but he was awesome. I was out of town when this happened, and he was great about picking up the phone and calling me.”

Review by
12/12/2018

“They met or exceeded my expectations with the friendly technician who came out.”

Review by
12/12/2018

“They exceeded my expectations with the tile cleaning.”

Review by
12/12/2018

No review comments provided

Review by
01/31/2018

“They did a good job, cleaned up after themselves. They did duct cleaning and carpet cleaning. I would grade them an A.”

Review by
01/31/2018

“They did a good job, showed up on time, and got their work done. They did carpet cleaning. I would grade them an A.”

Review by
01/31/2018

“They did a job a long time ago, and they did a good job. They did carpet cleaning and ducts. They did a good job.”

Review by
01/31/2018

“They were reasonable, and they did real good work. They did duct and carpet cleaning. I'd give them an A.”

Review by
01/31/2018

“They were very professional. They did duct cleaning. I would give the overall experience an A+.”

Review by
01/31/2018

“They did fine. They did carpet cleaning. I'd give them an A overall. I would recommend them.”

Review by
01/31/2018

“They did both duct and carpet cleaning. I would grade them an A+. I would recommend them.”

Review by
01/31/2018

“The technician was professional; he knew what he was doing. He was able to get in and out, and do a good, thorough job. It was duct cleaning; then they came back and did carpet cleaning. I'd give them an A. I would recommend them.”

Review by
01/31/2018

“They did a good job. They were detailed. They did carpet cleaning and duct cleaning; they did both, and they even sold me a machine. I would give them A+. They did a good job. They even took pictures.”

Review by
01/31/2018

“They take care of usually carpet cleaning or wet carpets—things like that. I'd give them an A+. Everything is good with them. I don't have any complaints about them. I would recommend them.”

Review by
01/31/2018

“They called before their appointment time and confirmed, and they were on time. They did both duct and carpet cleaning. I would grade them an A+. I would recommend them.”

Review by
01/31/2018

“I had two different, three different people out—one did the air ducts and just had a lot of, he was really knowledgeable. He kept a lot about things to look out for, just things that you could tell he had training on, and so it was really helpful. I ended up buying a lot of stuff, because I bought the air purifier, and it's been great—so I don't regret it. It was a lot of money, but I'm really happy with the work they did. Then the other guys were here for the carpet; they cleaned all the floors, and they also were very knowledgeable about all kinds of stuff. And they also did extra sealing the floor, sealing the granite. I was moving into a house that was pre-owned, so I kind of wanted to start fresh, and so I was pretty glad I called Zerorez. So, I'm pretty happy. I'd give them an A+.”

Review by
01/31/2018

“They were great. They did both duct cleaning and carpet cleaning. I liked the way they showed before and after pictures of the ducts; that was very helpful. I just thought they did a very good job. And the guy who did the duct work in particular was very knowledgeable—I think his name was Joseph. I would grade them an A+. I have recommended them, someone recommended them to me, and I've recommended them to several other people.”

Review by
01/31/2018

“They are awesome. I've used them for love seats, for rugs, for chairs—it's an awesome product, and they're an awesome company; excellent customer service, and that is not an easy grade for me to give out. They did duct cleaning, and they did a very good job. I have a 1948 home; the ducts had not been cleaned for about twenty years, and they did an awesome job. I'd give them an A+++. I recommend them all the time.”

Review by
01/31/2018

“The guy that did our air vents, I felt like he was very helpful and knowledgeable. It was good. They did both duct cleaning and carpet cleaning. We actually had them out here to do carpet first, and while they were here, I asked them about doing duct cleaning, and they had the guy come out that day as well. I'd give them an A.”

Review by
01/31/2018

“They did a good job. I like that when they come out, that they can also clean the air ducts, as well as the carpets—and I thought he did a really good job showing me everything that he was doing along with the way. I had him do the air ducts and the carpets. It was informative. I would grade them an A.”

Review by
01/31/2018

“They were very kind, very professional. They went out of their way to reschedule an appointment when I had a sick kid at the last minute, and I needed to cancel. They're really good. I'm really happy with them. They cleaned the ducts and the carpet this time. I'd give the overall experience an A.”

Review by
01/31/2018

“Everything was fine; no problems whatsoever. They came in and seemed to know what they were doing. They did their business and they left. I was here, my son was here—no problems, whatsoever. I would grade them an A+. He seemed to know what he was talking about.”

Review by
07/10/2017

“They did a great job. He was well-mannered. He came in and explained everything. Did his check, and he did what he said he was going to do. He did carpet and tile cleaning. They would get an A grade, and I would be extremely likely to recommend them.”

Review by
07/10/2017

“I liked their whole philosophy—I think is that they use less stuff that later gets your carpet dirty. I'm not very scientific with it. I liked it. I've used them a couple of times, actually, and had a pretty good experience each time. I would grade Zerorez with an A. I would be extremely likely to recommend them.”

Review by
07/10/2017

“The guy that did the carpet didn't try to sell me up too much. The first time I used them, they sold me as twice as much as I wanted. They didn't put a lot of pressure on me, and I appreciated that. They just did carpet cleaning for me. I would grade the overall experience with an A. I would very likely recommend them.”

Review by
07/10/2017

“It was a great experience. He just listened to what I had to say. I showed him the spots that were the most important, and I think he even went above and beyond by not even charging me a small amount of something—just threw it in there—which is always awesome. That's above and beyond in my opinion. Carpet cleaning. I'd give them an A+.”

Review by
07/10/2017

“I've used Zerorez twice. They're amazing. They're really thorough, and what else can you say about them. They're polite. They come in, they do a really good assessment, and they get the job done. The carpet still looks good after several months since I've had it done last time. I used other places in the past, and it didn't even look good when they left. Zerorez is awesome. I'll continue to use them. It was all carpet, and they cleaned my rugs the first time I asked them to, but they still look good. I'd give them an A+.”

Review by
07/10/2017

“It was just fine. I like the fact that they don't use a whole bunch of sticky soaps and stuff. That's a big deal to me. I like that. They only did carpet cleaning for me at the time. We wanted to do some other stuff, but we were just not in a financial position. We had to clean the floors. It was starting to get a little gross. I'd give them an A for sure. They did a great job. They were very professional. We're very happy with the service. I'd recommend them for sure. I plan on doing the service again in the future.”

Review by
07/10/2017

“It was a positive experience with them. The technician that came in was very helpful. He explained everything: what was going to happen, how it was going to happen, and why it was going to happen. I liked that very much. He wasn't just beating around the bush trying to tell me, ‘Well, we should do this and we should do this. No, we need to do this.’ So, he was pretty straightforward, to the point, so I liked that very much. Just carpet cleaning. I'd give them an A+.”

Review by
07/10/2017

“I liked that the guy was very thorough, very nice. There is one thing that I would say that I wouldn’t do again. We had a particular situation where one of our old dogs—because that's why we called Zerorez because she had some urinary problems along the way. We did one particular, I guess, what they call the flash cleaning where they put a lot of liquid down and then suck it all up. He thought there was a spot in the living room, and we did that there, sort of a test. But then where the bad spot was in the hallway by one of the bedrooms—after that I don't know if it was because the pad didn't dry all the way or what, but it was pretty odorous. And we sprayed with our solution and some other stuff, then it went away. It just probably didn't dry again. And I thought in retrospect that the regular cleaning would have done it. But, you know, everything else was great. He was very, like I said, thorough, got stuff cleaned up. I guess the poor guy had a little bit of problem with our carpeting because it's a Karastan, and the pile is fairly thick. He really had to put some muscle into it on the cleaning wand to go back and forth to suck up the water. The guy was really shot after that. I felt sorry for him. But it was fine. A good job. Next time we have the cleaning done again, we will call him back. I would grade the overall experience with an A. I would very likely to recommend them.”

Review by
07/10/2017

“Well, I really can't say very much other than the fact that they were friendly, very courteous, and the person was very attentive to the kinds of things that I needed done and so forth and carried through with it. It was a small job in all honesty so it didn't require that much. It was carpet cleaning. There were stains in one of them, and he tried his best to correct them although we had tried with other companies and let them know that they were very stubborn stains. They were the last resource to get rid of them. The stains came back up but I really, in my heart cannot blame them. Those are very difficult stains to get rid of. They're urine stains. I would say it's an A-.”

Review by
07/10/2017

“They were just great, professional, and did a great job. Carpet cleaning. I'd rate them good. I had no complaints with their customer service, punctuality, and expertise.”

Review by
07/10/2017

“I wasn't there when it happened, but I was just happy with the results. They just did carpet cleaning for me. Zerorez did excellent work, and I have no complaints.”

Review by
07/10/2017

“The guys were great, very professional, and I would definitely recommend them again should the time arises again for us. No complaints, those guys were awesome.”

Review by
07/10/2017

“We've used them many times. They did carpet and tile cleaning for us. I would grade the overall experience with an A+. I would very likely recommend them.”

Review by
07/10/2017

“They do good work. They just did carpet cleaning for me. I would grade the overall experience with an A+. I would be extremely likely to recommend them.”

Review by
07/10/2017

“I liked the quality of the work. They did carpet and tile cleaning. I would grade them overall with an A. I would very likely recommend Zerorez.”

Review by
07/10/2017

“They are fine. They are nice, friendly guys. They cleaned the carpet for me. I would grade the overall experience with an A. I would refer them.”

Review by
07/10/2017

“I just like the way they do their work. They just did carpet cleaning for me. I would grade Zerorez with an A. I would likely recommend them.”

Review by
07/10/2017

“It was excellent. They did a great job. Everything came out great. They did carpet cleaning for me. I'd give the overall experience an A+.”

Review by
07/10/2017

“I liked their quick response. They just did carpet cleaning for me. They are an A grade, and I would likely recommend them to others.”

Review by
07/10/2017

“They did good. They just did a good job. We've used them before. Carpet cleaning. They did an A+. I am very likely to recommend them.”

Review by
07/10/2017

“They cleaned the carpets for me. I would grade the overall experience with an A+. I would be extremely likely to recommend them.”

Review by
07/10/2017

“Overall, they cleaned the carpet, showed up on time. I would grade the overall experience with an A, and I would recommend them.”

Review by
07/10/2017

“Zerorez did a good job cleaning the carpet. I would grade the overall experience with an A, and I would highly recommend them.”

Review by
07/10/2017

“They got a spot out of my carpet that no other carpet cleaner could get out. They just did carpet cleaning for me. I would grade them overall with an A. I have recommended them.”

Review by
07/10/2017

“They did excellent work every time that they come out here. They cleaned the carpet and did a fantastic job. I would give them an A+. I would extremely likely recommend them.”

Review by
07/10/2017

“They did a great job. They just did a thorough job. They do a great job in what they do. They only did carpet cleaning for me. I would grade the overall experience with an A+. I would recommend them.”

Review by
07/10/2017

“They are always on time, and they do exactly what they say and the price is good. They did carpet and tile cleaning for me. I would give the overall experience an A+. I will recommend them to others.”

Review by
07/10/2017

“Professional work, wore booties in the house, got the carpet cleaned, just did a good job and was very polite. They cleaned carpets in one room and stairs. I would grade them with an A+. I would extremely likely recommend them.”

Review by
07/10/2017

“They were great. The guy who came was super friendly and did everything he said he was going to do. Really good customer service. Carpet cleaning. I'd give them an A+. I had no complaints, and I would highly recommend them.”

Review by
07/10/2017

“I didn't have a problem with them. They did exactly what I had them to do, and I was happy with it. They only did carpet cleaning for me. They did what I hired them to do. They did a good job, and I would hire them again.”

Review by
07/10/2017

“The guy that came out was very knowledgeable. They just did carpet cleaning. I'd give them an A+.”

Review by
07/10/2017

“I had a very—It was a positive experience. They did a real good job.”

Review by
07/10/2017

“They are always great. No complaints, and I would recommend them.”

Review by
07/10/2017

“They do excellent work, and I would highly recommend them.”

Review by
07/10/2017

“They were pretty thorough. They just did carpet cleaning for me. Overall, I'd give the experience an A.”

Review by
07/10/2017

“It was great. I appreciated it very much. They did excellent work, and I would highly recommend them.”

Review by
07/10/2017

“They just were very professional and did a good job. They did carpet cleaning. I'd give them an A.”

Review by
07/10/2017

“Just easy to deal with. Carpet cleaning. Guy was straightforward. I'd give them an A. Their customer service was good.”

Review by
07/10/2017

“I liked everything and the quality. They only did carpet cleaning for me. No complaints and will highly recommend them.”

Review by
07/10/2017

“It was a very good experience. They took care of us. They got all of the stains out of our carpet. I'd give them an A+.”

Review by
07/10/2017

“I have no complaints with them. They do excellent work.”

Review by
07/10/2017

“I think that they did a good job. They were friendly.”

Review by
07/10/2017

“They did excellent work, and I have no complaints.”

Review by
07/10/2017

“They did excellent work. No complaints.”

Review by
07/10/2017

“They did a good job.”

Review by
07/10/2017

“I had two stains they said they could get up. It looked like they got them up, but at the time they came right back. They did carpet cleaning for me. I would grade the overall experience with a B. I would highly recommend them.”

Review by
07/10/2017

“The reason for it being negative was that he was going to do a demonstration on one of the pet stains that was in the house. He told me how the equipment operated, but he did not tell me that he was going to charge me, I think it was $75 for one spot. And then he also didn't give me the gift card, and so I just recently got that. But we did give him a second chance, and it was a better experience. They just did carpet cleaning for us. I would grade the overall experience with a B. I would likely recommend them.”

Review by
07/10/2017

“It was the second time they've done work for us. It was for a house I sold. I did have one thing where for the cleaning, the cost for the chemicals to do the cleaning for the pet stains I thought was a little high. That came in right at the end, the day they were doing it. They did a good job. I'd give the overall experience a B.”

Review by
07/10/2017

“It was good. Well, in particular, they just did their work. It was carpet cleaning. They did good work. I'll give it a B. I think more, they started to rush over it, you know. It wasn't a thorough cleaning. You can sort of still see some tracks that I guess may be dirty water or something like that.”

Review by
07/10/2017

“Well, I couldn't be here but I had someone here watching my kids so this was during the week during the day. And I was in a meeting, and they wouldn't do the work with my aunt telling them to do the work. They refused to do it until they talked to me, and I couldn't call them so he was telling my aunt that, ‘Hey, if he doesn't call me in two minutes I'm leaving,’ in a kind of snotty way. She relayed this to me saying that he didn't have the greatest attitude while he was waiting on me. All he had to do is send me a text message or ask my aunt for approval, and he could have done it. That was one negative there. It seemed like he was aggravated, but you know, hey I've got to work during the week during the day. They did carpet, and they were supposed to do a 100 sq. ft. of tile. The carpet guy was great, but he didn't do the tile for me—the 100 sq. ft. So I had him back out to do the 100 sq. ft. and that's when the issues—the guy that came out to do the tile, that's the guy we didn’t care too much for. I'd grade it a C. I wouldn't probably give them a recommendation. I wouldn't say that I would tell people not to use them, but I wouldn't call my family members and tell them what a great job Zerorez did.”

Review by
07/10/2017

“I used them. I would not reuse them. They did a carpet cleaning and cleaned my countertops and granite. I wouldn't use them again so I'd give them an unsatisfactory rating. I just didn't like them.”

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