Cornerstone Chem-Dry
4th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Cornerstone Chem-Dry has received 4.6 out of 5 stars based on 322 customer surveys.
5
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4th year as a Best Pick Call
"For over 23 years, we have been committed to superior service by always providing our clients with the best technicians, products, and technology. Our dedicated team will take great care of your home and follow up with you after the job is complete to ensure you are completely satisfied every time."

Randy & Erika Herman | President & Vice President
Company Information
Services Offered
Cornerstone Chem-Dry provides cleaning services for carpets, area rugs, upholstery, leather, tile, and grout. The company also offers carpet repair, pet urine removal treatment, and mold remediation as well as 24-hour water, smoke, and fire damage restoration.
Minimum Job
The minimum job requirement is $99.
Warranty
The company offers a 100 percent customer satisfaction guarantee.
Company History
Cornerstone Chem-Dry has served the Dallas/Fort Worth area since 1994.
Distinctions
In addition to Franchise of the Year in 2013, Cornerstone has won many awards from the Chem-Dry national franchise. The company is a member of the Garland Chamber of Commerce and the Dallas Executives Association.
Additional Information
Cornerstone uses The Natural, Chem-Dry's green, nontoxic cleaning solution.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Flower Mound, Highland Village, Lake Dallas, Lewisville

Compiled Score:

Casteel Heating, Cooling, Plumbing and Electrical has received 4.7 out of 5 stars based on 319 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/31/2017

“It was OK. I felt like their pricing was competitive. The last person that came in and did work on our house, I didn't feel like he did a great job, and I felt like he damaged our floors in some areas that was just kind of careless on his part. He was a nice person. I didn't call to complain about it. They did carpet cleaning and counter tops as well. I'd give them a B-.”

Review by
10/31/2017

“Everything worked out fine. It's pretty much the same as the average company. They came in, did the work, and pretty much was satisfied with it. They just cleaned the carpet. I would give them an A. They did good service. It was great.”

Review by
10/31/2017

“I liked their personnel and their attitude. The guys that came to the house that did our carpet were very friendly and gave some advice—they left me with a can of spray—on how to use it and when to use it. I’d give them an A+.”

Review by
10/31/2017

“I think they cleaned some chairs for us. I thought that the service was good, quick, efficient. The friendly technicians came out, and the prices seemed reasonable for the services that I needed. I would give them an A.”

Review by
10/31/2017

“They did a great job, and if I needed somebody, I would certainly call them back. They did carpet cleaning for me. I would grade them A+. I loved the customer service because you don't get that anymore.”

Review by
10/31/2017

“They did a very good job. I know that they cleaned the carpet really good when we left out of that house, so I don't have any complaints about them. I will use them again. I would rate them A overall.”

Review by
10/31/2017

“They had to come back, but they did come back readily. They cleaned the carpet for me. They had to come back because some spots didn’t come out that they worked on. I would grade the overall experience B+.”

Review by
10/31/2017

“It was OK. I've noticed spots coming back. They did carpet cleaning for me. I didn't get the extra upgraded service, but I did notice that spots are coming back. I would grade them B-.”

Review by
10/31/2017

“I thought that they knew what they were talking about, they showed a lot of professionalism and they were very friendly. They did carpeting in two rooms. I would grade them A.”

Review by
10/31/2017

“I liked that they were pretty efficient and did what I asked, which was what I wanted. They cleaned a chair and some rugs. They get an A.”

Review by
10/31/2017

“I liked the fact that when they clean my carpet my carpet is not really, really wet when they leave. I would rate the overall experience A.”

Review by
10/31/2017

“There's nothing in particular that I liked about the company. They cleaned my carpet for me. I would grade the overall experience A.”

Review by
10/31/2017

“They are fabulous. I love them. I've been with them 15 years. They’ve done carpet cleaning for me. They’re A+.”

Review by
10/31/2017

“It was very good. Everything went fine. They cleaned my carpet. I would grade the overall experience A.”

Review by
10/31/2017

“We had some upholstery cleaned. I liked the work and the service. It was very nice. They get an A+.”

Review by
10/31/2017

“It went well. I have nothing negative to say. They did carpet cleaning for me. They get an A.”

Review by
10/31/2017

“They were fine. I'd give them an A. It was good. They cleaned it really good.”

Review by
10/31/2017

“I was very happy with it. They did carpet cleaning for me. They get an A.”

Review by
10/31/2017

“It was good. This was in Irving. I would give them an A.”

Review by
10/31/2017

“I've used them, and they were good. They’re an A.”

Review by
10/31/2017

“They did carpet cleaning for me. They’re B+.”

Review by
10/31/2017

“I had a good experience with them.”

Review by
10/24/2017

“It was carpet cleaning. I would grade them A.”

Review by
10/24/2017

“They did carpet cleaning for me. I would rate them A overall.”

Review by
10/24/2017

“They cleaned carpet and upholstery for me. They get an A.”

Review by
10/24/2017

“They did some work for me. They cleaned my carpet for me. They get an A.”

Review by
10/24/2017

“They did carpet cleaning for me. They get an A. Everything was great.”

Review by
10/24/2017

“They cleaned the carpet for me. I would grade the overall experience with an A.”

Review by
10/24/2017

“The experience was very good. They are always here. I used them for carpet. They were very good.”

Review by
10/24/2017

“He did not do good work. I would grade the overall experience D. I'm not going to use them anymore.”

Review by
10/24/2017

“It was neutral because they put too much water on the rug. I would grade the overall experience C.”

Review by
10/24/2017

“It was carpet cleaning. I would grade them A for excellent because I was happy. I had them out twice, and I would likely recommend them.”

Review by
10/24/2017

“He was thorough, and he cleaned up all the extra water. He was friendly and on time. The experience was great, and I'd give them an A.”

Review by
10/24/2017

“It was a year ago. They did carpet cleaning for me. I would grade them B. They seemed like really nice fellows, and they did the best they could.”

Review by
10/24/2017

“It’s a positive experience because I've used them for years, they always do a very good job in cleaning, and the people that come out are always nice. I’ll rate them A.”

Review by
10/24/2017

“I use them all the time. They come on time, their prices are great, they always do an exceptional job, and their customer service is five-star. They would be an A.”

Review by
10/24/2017

“They did a good job for us. They cleaned the rugs for us. I would grade the overall experience A. We had rugs that were deeply scarred by cat pee. They were great.”

Review by
10/24/2017

“We’ve been customers of theirs for a long time. They're pretty much the only people we call. They've done both carpet and upholstery cleaning. I would rate the overall experience of Cornerstone A+.”

Review by
10/24/2017

“I would probably look for somebody else. They didn't clean as good as I thought they would. They get a C-. They just had a bunch of kids in there, and they just whipped through it, and they didn't pay attention.”

Review by
10/24/2017

“It was negative. Age has nothing to do it, but professionalism does. When I talked to the company and I read up on it, they said this was going to be this best cleaning experience. No. I have my own Rug Doctor at home, and it does a better job than him. They did rug cleaning for me. I asked about the tiles, and I think I told them to hold off on the tiles, but they said they would assess it when they were out there, and they would quote me a price. He didn't do nothing on my tiles. He went over one spray, and I said, 'What about that stain there?' because they were talking about how great they were about taking out stains, but he said, 'No,' and he started to explain to me about the acidity of wine and dog poop and how it couldn't be taken out. Since then, I have actually taken out that stain myself. I would rate them D overall. I've had carpet cleaning before, and believe me, he didn't do anything. He looked like they took a young guy out of school and said, ‘You are going to clean carpets, unshaven and unwashed.’ They were supposed to assess the tiles, and I said, 'Hey man, what about the tiles?' He was like, 'Well, you're going to have to call my company.' I was like, ‘I just paid hundred and some dollars for this?’ I didn't want any trouble, so I paid it, and I'll never use them again.”

Review by
10/24/2017

“It was a positive because they showed up on time and did the work. They provided carpet cleaning and sofa cleaning work for me. I would rate the overall experience B-. It was OK. It was so expensive, more expensive than it had ever been before from when I had work done previous years ago, and I just don't think it was as great. When I had Chem-Dry done a long time ago, my carpet and couches were not wet, and it was so much wetter this time. That kind of bummed me out. The whole point is that I wanted Chem-Dry because I didn't want a soaking, but it was more. I probably would not do it again, to be honest with you. I wasn't completely disappointed, because I called, but it wasn't what I had—”

Review by
10/24/2017

“I have a problem with them because it wasn't that they didn't do an OK job, but they used a scrubber style brush on my carpets, and they've absolutely ruined my carpets. Another company ruined them first, and then Chem-Dry ruined them second. You don't use a scrubber on a carpet. You shouldn't be using rotating brushes on carpet because it's just messing up the twist of the strands of the carpet fiber. The quality of work was probably about a C maybe. It's just what they did was wrong. Customer service was fine. They need to rethink their brushes.”

Review by
08/04/2016

“I had to borrow a home shampooer and got their dirt stains out myself. I was disgusted with the carpet cleaner service. The grout was OK. No great difference but a little cleaner.”

Review by
08/03/2016

“A very good company to work with, and I will definitely work with them again.”

Review by
08/03/2016

“Everything was great. They showed up on time, did a great job.”

Review by
08/03/2016

“Very Professional. Great service.”

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08/03/2016

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08/03/2016

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08/03/2016

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08/03/2016

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08/03/2016

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08/03/2016

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08/01/2016

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08/01/2016

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07/31/2016

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07/31/2016

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07/31/2016

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07/31/2016

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07/31/2016

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07/31/2016

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07/31/2016

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07/30/2016

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07/30/2016

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Review by
07/29/2016

“Excellent work I'm very happy with it.”

Review by
07/29/2016

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Review by
07/29/2016

“The technician was very polite and professional. I was quoted a different price than he could give me so I paid him and thought it would be easy to get the discount credited back. It took 6 phone calls and nearly a month to get the simple problem solved. The carpet and upholstery work was fine. Not great but the carpet was several years old. I hoped for better but it may not have been possible. It wasn't any better than the times I did it myself.”

Review by
07/28/2016

“Cornerstone  was lovely to work with. I did not feel like the quality of work matched their price. My carpet was clean, but was more coarse than after the cleaning than before. The tile cleaning looked pretty good, but the grout was still not very clean.”

Review by
07/28/2016

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07/28/2016

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07/28/2016

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07/28/2016

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Review by
07/28/2016

“Professionally done in a timely manner.”

Review by
07/28/2016

“Great  communication. Fair price. Wouldn't choose anyone else.”

Review by
07/28/2016

“Very professional, courteous and friendly.”

Review by
07/26/2016

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07/26/2016

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07/25/2016

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07/25/2016

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07/25/2016

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07/25/2016

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07/25/2016

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07/25/2016

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07/25/2016

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Review by
07/25/2016

“Excellent work.”

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07/25/2016

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07/25/2016

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07/25/2016

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07/25/2016

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07/25/2016

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07/25/2016

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Review by
07/25/2016

“They sent the new guy who did not know how to work the equipment well so the hose disconnected and spilled water all over my wood floors. Then the machine broke and we had to wait for another one to be brought over. By then the tech was frustrated and did a very fast and incomplete job.”

Review by
07/25/2016

“Returned rug filthy and with mold. Picked up rug and returned in same destroyed condition with exception of stench was worse. Picked up rug again and never returned. Customer Service did nothing and after certified letter sent requesting refund for cleaning-owner of company did nothing.”

Review by
07/23/2016

“This  company provides excellent service, and if there is a problem, they work with you to solve it quickly.”

Review by
07/22/2016

“They  have cleaned my carpets several times. Very pleased with each visit. I would recommend them to everyone.”

Review by
07/22/2016

“I used this company a lot and also referred them, but got tired of the upsell every time. When you hire someone to clean your carpets, do so - don't try to charge extra for spots, etc.”

Review by
07/22/2016

“The  gentleman that came out to our home was incredible. The work he did was extremely thorough and professional. I recommend Cornerstone Chem-Dry highly.”

Review by
07/22/2016

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07/22/2016

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07/22/2016

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Review by
07/22/2016

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