Cornerstone Chem-Dry
4th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 328 Surveys
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Compiled Score: star star star star star
Cornerstone Chem-Dry has received 5 out of 5 stars (A-rating) based on 328 customer surveys conducted by Best Pick Reports.
4th year as a Best Pick Call
"For over 23 years, we have been committed to superior service by always providing our clients with the best technicians, products, and technology. Our dedicated team will take great care of your home and follow up with you after the job is complete to ensure you are completely satisfied every time."

Randy & Erika Herman | President & Vice President
Company Information
Services Offered
Cornerstone Chem-Dry provides cleaning services for carpets, area rugs, upholstery, leather, tile, and grout. The company also offers carpet repair, pet urine removal treatment, and mold remediation as well as 24-hour water, smoke, and fire damage restoration.
Minimum Job
The minimum job requirement is $99.
Warranty
The company offers a 100 percent customer satisfaction guarantee.
Company History
Cornerstone Chem-Dry has served the Dallas/Fort Worth area since 1994.
Distinctions
In addition to Franchise of the Year in 2013, Cornerstone has won many awards from the Chem-Dry national franchise. The company is a member of the Garland Chamber of Commerce and the Dallas Executives Association.
Additional Information
Cornerstone uses The Natural, Chem-Dry's green, nontoxic cleaning solution.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Flower Mound, Highland Village, Lake Dallas, Lewisville
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“They did a great job, and if I needed somebody, I would certainly call them back. They did carpet cleaning for me. I would grade them A+. I loved the customer service because you don't get that anymore.”

“They are fabulous. I love them. I've been with them 15 years. They've done carpet cleaning for me. They're A+.”

“Everything worked out fine. It's pretty much the same as the average company. They came in, did the work, and pretty much was satisfied with it. They just cleaned the carpet. I would give them an A. They did good service. It was great.”

“He was thorough, and he cleaned up all the extra water. He was friendly and on time. The experience was great, and I'd give them an A.”

“It was carpet cleaning. I would grade them A for excellent because I was happy. I had them out twice, and I would likely recommend them.”

“They did a good job for us. They cleaned the rugs for us. I would grade the overall experience A. We had rugs that were deeply scarred by cat pee. They were great.”

“They did carpet cleaning for me. They get an A. Everything was great.”

“I liked their personnel and their attitude. The guys that came to the house that did our carpet were very friendly and gave some advice—they left me with a can of spray—on how to use it and when to use it. I'd give them an A+.”

“We had some upholstery cleaned. I liked the work and the service. It was very nice. They get an A+.”

“We've been customers of theirs for a long time. They're pretty much the only people we call. They've done both carpet and upholstery cleaning. I would rate the overall experience of Cornerstone A+.”

“I had a good experience with them.”

“I liked that they were pretty efficient and did what I asked, which was what I wanted. They cleaned a chair and some rugs. They get an A.”

“I liked the fact that when they clean my carpet my carpet is not really, really wet when they leave. I would rate the overall experience A.”

“I thought that they knew what they were talking about, they showed a lot of professionalism and they were very friendly. They did carpeting in two rooms. I would grade them A.”

“I was very happy with it. They did carpet cleaning for me. They get an A.”

“It was carpet cleaning. I would grade them A.”

“It was good. This was in Irving. I would give them an A.”

“It was very good. Everything went fine. They cleaned my carpet. I would grade the overall experience A.”

“It went well. I have nothing negative to say. They did carpet cleaning for me. They get an A.”

“It's a positive experience because I've used them for years, they always do a very good job in cleaning, and the people that come out are always nice. I'll rate them A.”

“I've used them, and they were good. They're an A.”

“The experience was very good. They are always here. I used them for carpet. They were very good.”

“There's nothing in particular that I liked about the company. They cleaned my carpet for me. I would grade the overall experience A.”

“They cleaned carpet and upholstery for me. They get an A.”

“They cleaned the carpet for me. I would grade the overall experience with an A.”

“They did a very good job. I know that they cleaned the carpet really good when we left out of that house, so I don't have any complaints about them. I will use them again. I would rate them A overall.”

“They did carpet cleaning for me. I would rate them A overall.”

“They did some work for me. They cleaned my carpet for me. They get an A.”

“They were fine. I'd give them an A. It was good. They cleaned it really good.”

“The gentleman that came out to our home was incredible. The work he did was extremely thorough and professional. I recommend Cornerstone Chem-Dry highly.”

“This company provides excellent service, and if there is a problem, they work with you to solve it quickly.”

“Everything was great. They showed up on time and did a great job.”

“Great communication. Wouldn't choose anyone else.”

“They have cleaned my carpets several times. Very pleased with each visit. I would recommend them to everyone.”

“A very good company to work with, and I will definitely work with them again.”

“Great job. Brought our rugs back to life.”

“They did a great job.”

“Great service.”

“Excellent work.”

“Professionally done in a timely manner.”

“Very professional, courteous, and friendly.”

“Excellent work—I'm very happy with it.”

“Very Professional. Great service.”

“They cleaned four rooms of carpet, and I think this is the third or fourth time I've had them back and have been satisfied. My daughter spilled some water-based paint on my carpet, and they got all of it out. I would grade them as an A+—the highest.”

“They did carpet cleaning. I've been using them for about four years now, and they do a good job. I'd give them an A+.”

“Cornerstone Chem-Dry cleaned the couch and steam cleaned the carpets. I would give them an A+ rating.”

“We use them every time, and I have them on my calendar to use next month. They've done carpet cleaning, and in times past, they've done a complete tile cleaning over our living and dining area. We've been using them since 2006 in two different homes. They're an A.”

“We've used them on a number of properties, and if we have any complaints, they come back and fix it. They do carpet cleaning for us. I chose them because I liked the system that they did. They get an A.”

“They did my carpets. They have a guy—his name is Tony—and I've never had a guy with that type of customer service show up at my house before. I would give them a good grade—they're an A.”

“They've done carpets and furniture. I chose them because of the type of the product they use. It's organic, and it's cleaner—less chemicals and less water in the carpet. I would give them an A; they did a great job.”

“Cornerstone Chem-Dry just did my carpet, and it was fine. I would grade them an A.”

“They were fine. They cleaned carpet and upholstery. They were greener, so that's why I chose them.”

“They were very professional and friendly. I would recommend them to anyone. I didn't encounter any problems with them.”

“They cleaned my carpet downstairs and up in the bedroom and main room. Great service from technician—very thorough and friendly.”

“They cleaned the carpets that had overspray and mud all over them. Very nice and professional people.”

“They removed pet stains from a complex oriental rug. This was about 96 percent effective. It took several weeks, but they were very conscientious. They did not charge for pickup and delivery.”

“They cleaned my carpet and removed pet and coffee stains—professional and courteous behavior with excellent work.”

“They did basic carpet cleaning. Tony did a great job.”

“We had a couch cleaned. The staffer accidently left a mark on a side table; they were extremely concerned and took care to have the table fixed. Their office manager was very thorough and focused on customer service.”

“They cleaned tile, carpet, and area rugs. From the visit to give me an estimate to the person showing up to do the work, it was a great experience. All of my questions were answered correctly, and the work was amazing.”

“I have used Cornerstone Chem-Dry on two occasions to clean and sanitize two area rugs in my home. Both rugs were damaged by pet stains, and I was unsure that they could actually be salvaged because the stains were so significant. In each case, they were able to lift the stain and completely clean and sanitize the rug. The pickup and delivery were quick and efficient, and the service professionals were friendly and helpful.”

“They did carpet cleaning for three rooms in a rental house. They did a good job and got the stains out.”

“They came out to remove and clean out molded areas in my duplex. They showed up the day that they said they would, and they finished when they said they would. Payment was simple as well.”

“They cleaned my carpet and vinyl floors. The technician was professional and knowledgeable—he seemed educated.”

“They did removal of pet urine stains and odors. They were able to remove all of the stains and 95 percent of the pet urine smell.”

“They cleaned carpets in all of my rooms, hallways, and closets. They also cleaned chairs. Professional care—they explained what was done and made sure I was happy.”

“I have used Cornerstone Chem-Dry on two occasions. Both rugs were damaged by pet stains, and I was unsure that they could actually be salvaged because the stains were so significant. In each case, they were able to lift the stain and completely clean and sanitize the rug. The pickup and delivery were quick and efficient, and the service professionals were friendly and helpful.”

“They have given baths to my Oriental rugs. They're friendly, thorough, and take pride in their work. They did an excellent job on my rugs—even the little one.”

“They cleaned an expensive hand-knotted area rug. It was cleaned well, they delivered on time, and they were careful in laying it down in my new house.”

“They did carpet cleaning—four rooms. The attendant was fast, efficient, very courteous, and on time.”

“I like Cornerstone Chem-Dry because they use chemicals, and as soon as it's dry, you're on it—it doesn't take very long. I don't like steam because it takes the curls out of the yarn. I also like the fact that they are very eager to do whatever you want done. They will even do just one area. They do the best they can do. They haven't done any tile or grout cleaning, but I'm looking forward to having that done. Their customer service has always been excellent. They're definitely an A+ company.”

“Cornerstone Chem-Dry has cleaned the carpets in most of the rooms for me. I have never had any problems except that the stains come back, but if it isn't perfect, I call, and they come back. The customer service is very good. Overall, I'd say they deserve an A grade.”

“There's one man that I ask for all the time because he always goes above and beyond. The other people would just come in, clean, leave, and that would be it, but Tony moves furniture when he doesn't have to. I'm old, so he will do all these things for me, and I really appreciate it. He does an excellent job on my carpeting, too. I even wrote to Chem-Dry and told them how great he was. I would give them an A.”

“They have cleaned carpets for me. The technician had a good attitude, and he tried his very best. I also liked that when I asked him to do something special, he had a good attitude about that, too. I have been using the company for a long time, and I have never had any issues or had to call them back for anything. I would recommend them. I'd sum up the overall experience as an A-.”

“We had an issue with some household flooding, and Cornerstone Chem-Dry helped us with the cleanup. The company is very straightforward and very honest in their pricing approach, and they seem to have the customer's interest at heart. I heard about the company through a referral, and I would recommend them myself. It's really hard to give out an A+, so I'd give them an A-.”

“The family that I work for had the carpet cleaned through them. They came out, took the carpets, and cleaned them. They came back nice and clean, so I assume that was good. We did not have to call them back for any problems. The service deserves an A+.”

“The last time they did work for us, it was carpet cleaning in every room. We've used other places, but Cornerstone Chem-Dry is who we use now—always. We've been using them for eight years. We won't switch unless there is a problem, so clearly they do a good job. The people are nice. They get an A+ rating.”

“They did carpet cleaning for the whole house, and I had no problems. I liked that the detergent that they use is not very toxic. I would give them an A+.”

“When the carpet cleaning company came, it looked like A+ work to me.”

“We've been using them for about ten years to clean the carpets. I liked that it was clean, and I like the lack of chemicals. The customer service is good—they call when they're on their way. If a neighbor asked for a carpet cleaning company, I'd say, 'Here's their number.' Cornerstone Chem-Dry gets an A+ from me.”

“He did carpet cleaning and airing for me. The guy that came really went out of the way to do a good job. I had a real mess in the hallway, and he worked more than he probably should have to try to fix it. It looked really nice when he left, so I was really pleased. I will definitely call them again, and I hope to get him again because he was really nice—I'm sure all of their employees are. I would absolutely recommend them. A+.”

“He cleaned the carpet in the entire house. The guy was pretty professional. He came out, did a quick job, and cleaned up. The customer service was good. I've already told my neighbor about them. I'd give them the top grade—an A+.”

“Cornerstone Chem-Dry cleaned one of the bedrooms. The guy was thorough in what he did; I didn't have to call them back for anything. I think I've used them more than once, and if a neighbor asked about the company, I would recommend them. I'd rate them as an A+.”

“I'm used to the product, and the technician was efficient, so everything I have to say is good. All the rooms they did are good. The chemicals and everything else are good—I just like Chem-Dry. I would give them an A+, and I will use them again in the future.”

“They have done carpet cleaning for me—they usually clean the whole place. I've used them for a long time, and I've never had any problems with them. They're very professional, the customer service is good, and they do a good job. I would definitely recommend them, and I'd give them an A.”

“They did carpet cleaning, and I liked that they were on time and clean. The customer service was good. If a neighbor asked me about them, I would say that they were good. They get an A.”

“I've used Cornerstone Chem-Dry for carpet cleaning in the whole house, and I would give them a good review. They were prompt and got here on time, and the guy who came did a good job. They earned an A grade.”

“They usually clean the carpet in at least two or three rooms—sometimes the whole thing—and they always do a good job. I've been using them for several years. Their customer service is very good. I would recommend them. They're an A-grade company.”

“I had pet stains, and Cornerstone Chem-Dry was able to clean my carpets better than anyone else had ever done. I liked the guy—he was very, very thorough. The customer service was fine. I would recommend them, and I'd give them an A.”

“We needed to have this one room cleaned, and they came in and cleaned the carpet. It was a pretty simple task and a simple result. I think everything went fine. They came in and did what we asked them. I would recommend the company. I would rate them an A.”

“They cleaned all my carpets before Christmas. The customer service was really good. I would recommend them, and based on their work, I would give them an A grade.”

“Cornerstone Chem-Dry did carpet cleaning, and the quality of their work was great. I've used different carpet cleaners that have kind of gone through the motions and not really worked, but these people took the time to try to make it clean. They did a really good job of treating the spot and going the extra mile to make sure it happened. They get an A in my book.”

“I'm happy with their carpet cleaning. I'd grade them as an A. They always have courteous, helpful people, and they always do a great job and don't leave anything out.”

“I used them several years ago to clean some furniture, and I was really pleased with how that turned out, so I was very happy to call them again. I was really pleased with the young man who came; he was very polite. He moved the furniture, and he just stepped in and took care of the work efficiently. He didn't hurry—he really took care of things. I was happy with the way the carpet looked. He did an A-level job.”

“Cornerstone Chem-Dry cleaned a carpet in one bedroom. They got the job done, and I was really happy with it. I would give them an A rating.”

“Cornerstone Chem-Dry did some carpet cleaning work a few months ago, and it was fine. An A grade suits them.”

“They cleaned two bedroom carpets in our house because we were moving. They showed up in a timely manner, and they did a good job. There were no issues. The customer service was good. I'd recommend them. I'd probably give them an A.”

“They cleaned the carpets, and the customer service was fine. They got here when they said they were going to be here, and after they were gone, I didn't have to call them back about problems. I'd recommend the company. They get an A grade from me.”

“Cornerstone Chem-Dry has cleaned my carpet for a few years, and I've never had any problems with them. They show up on time and do a good job. The customer service is fine. I'd give them an A, and I'd recommend them.”

“They did carpet cleaning for me. I liked that the young man answered all my questions, and was really patient. He stayed until he got the job done. They deserve an A.”