Long Home

Colleen Mitchell

3 months ago

If I could give this company 0 stars I would. Just the initial appointment setup was painful. I told the AI agent, who sent a new text message every 32 minutes, if I didn’t respond, exactly what we were looking to do. Even though it was already attached to the Angi project I proposed. The rep who called to make sure the appointment was allset and the person who called to verify/confirm the appointment (all with 1 hour of each other) that I am the homeowner, and no one else needed to be involved in the quote. They looked up our info using an online tool and knew my husband and I both own our house. They requested that my husband be home. I told them multiple times, at least 8 different times, my husband didn’t want to be involved, we would go through the quotes we were considering together, as married people do. They showed up at 10am, 2 sales people in unmarked mass plate vehicles, asked if my husband was joining us, I told them no he was at work and that I had made this very clear to multiple people. Their response was absolutely ridiculous, well we will need to reschedule. My response: don’t reschedule I am the homeowner and do not need my husband to be present, we are not signing anything today merely just collecting quotes. They seemed surprised that someone would have multiple quotes. Made a comment the the person who makes the financial decisions needs to be present. I asked them to leave. They stood outside my house for 11 minutes after that. what a terrible experience. If the roles were reversed and my husband wanted to get a quote, and I wasn’t present they would move along providing a quote. I find this company to be unprofessional, sexist and extremely misogynistic. This isn’t 1940, we both contribute to the household, work and make the financial decisions.

Paul Blecharczyk

3 months ago

Response to my requesting a proposal was immediate and very professional. An on-site meeting provided a review of top tier 50 year shingles and matching underlayment and flashing system materials from Certainteed. Joshua, the pre-sale contact was top notch and I enjoyed discussions with him. For other reasons, I went with another roofer.

Natalie Michael

2 months ago

I have never had a salesperson behave this unprofessionally in my home. Daniel O’Keefe came to our home for a siding estimate. He spent considerable time giving us a sales presentation about what we needed, why his recommendations were the best option, and how he was offering us an exceptional price. He repeatedly emphasized how little profit he would make and shared personal details about his wife, his three children, and his responsibility to provide for his family. The estimate was close to $40,000, with a “promotion” bringing the supposed net investment to approximately $29,500. During the visit, we explained that our basement had recently flooded, which was why belongings and bins were temporarily stored in our living and dining areas. We also explained that our daughter is getting married and that wedding decorations and floral arrangements were stored throughout the house. Daniel brought a large selection of siding color swatches. I selected a color, and he immediately told me, “That’s a great color. It’s beautiful.” He then showed me a photo of a home in Dorchester that had recently been completed using that color and continued presenting it positively. He then said he was going outside to inspect the trim around our windows. While he was outside, I was in the restroom and could clearly hear him having an open conversation about us, our family, our home, and the contents of our home. I heard him tell the person on the phone that we had selected “the most hideous color in all of the swatches.” This was especially disturbing because he had just stood inside our home, looked me directly in the face, and told me how beautiful that exact color was. If he genuinely disliked the color, he should have been honest with us. Instead, he said one thing to our faces and something completely different when he thought we could not hear him. He also mocked the condition of our home and discussed how the job was going to be “hideous,” calling it a “one-off” and a “mess.” He made disparaging comments about our family and the personal belongings in our home. Then came what I found especially insulting: he discussed how, despite everything he had just said about our home, completing the job would be “good publicity” for the company because we live on a main road and could potentially help him get business from the “nicer homes” in the area. So while he was inside our home, he told us how beautiful our choices were, how much he wanted our business, and how he was giving us his best price. The moment he thought we could not hear him, he insulted our home, criticized our choices, discussed our personal belongings and family, and viewed our property as an opportunity to advertise to people he considered more desirable customers. I heard the conversation and recorded it. At that point, I collected his belongings, put them back in his bag, left them outside, and locked the door. When he returned approximately ten minutes later, he tried to open the door. I opened it and told him he was not coming back inside. I confronted him directly about what I had heard. His explanation was that he was simply trying to “sell the job to his boss” and justify why he had given us such a discount. He again referenced his wife and three children.

Luisa Lugo

a month ago

We recently had the pleasure of working with Danny O’Keefe from Long Home while exploring a major exterior project for our home, and I truly cannot say enough positive things about our experience with him. From the very beginning, Danny was incredibly professional, knowledgeable, thorough, and transparent. He took the time to walk us through every part of the project, answer every question we had, explain our different options, and make sure we genuinely understood what we were considering. At no point did we feel rushed or pressured into making a decision. What stood out to us most, though, was how personable and respectful Danny was. He treated us like people and a family not simply like another sale. That is something you don't always experience when making such a large home-improvement decision, and it made a lasting impression on both my husband and me. We felt that Danny listened to us, respected our concerns, and genuinely wanted us to make the decision that was right for our household. Although we've ultimately decided to postpone our project for the time being, Danny earned our trust throughout this entire process. When we're ready to move forward in the future, he will absolutely be our first call. I would confidently recommend Danny to anyone considering a project with Long Home. The professionalism, honesty, patience, respect, and personal attention he showed our family from beginning to end were exceptional. Long Home is very fortunate to have someone like him representing their company. Thank you, Danny, for making what could have been an overwhelming process feel comfortable and straightforward. We truly appreciate everything you did for us, and we look forward to working with you when the time is right. Five stars without hesitation. ⭐⭐⭐⭐⭐

Jim Haibon

4 months ago

Everyone that we had dealings with were great. Ryan the salesman, Jake the project Mgr., Patricia for all the scedualing of inspections, and the install crew were knowledgeable, friendly and professional. The entire customer service was second to none