Servant Remodeling
4th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Servant Remodeling has received 4.8 out of 5 stars based on 52 customer surveys.
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4th year as a Best Pick Call
"We specialize in helping you fall in love with your home again. At Servant Remodeling, we know how to bring your dream kitchen and bathroom to life. We love to see happy customers and strive to bring you the best service by diligently walking you through our design process, because there is truly no place like home."

Rob Jackson | President
Company Information
Services Offered
Servant Remodeling specializes in bathroom and kitchen design and remodeling. The company provides showroom tours by appointment.
Warranty
Workmanship is warranted for five years.
Company History
Servant Remodeling has been serving the Dallas metroplex since 1987.
Distinctions
Rob Jackson, founder and current company president, is a National Association of the Remodeling Industry (NARI) Master Certified Remodeler and Certified Kitchen and Bath Remodeler. The company has won numerous national and local Contractor of the Year Awards from NARI, including Residential Exterior Under $100,000 (2011); Residential Kitchen Remodel $40,000-$80,000 (2010); Residential Interior Under $100,000 (2009); Residential Kitchen $30,000-$60,000 (2007-2009); and Residential Bathroom $30,000-$60,000 (2008). The company is also an EPA Lead-Safe Certified Firm.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson
Address
11550 Plano Road Suite 126
Dallas, TX 75243
Hours
Mon
9:00 am - 5:00 pm
Tue
9:00 am - 5:00 pm
Wed
9:00 am - 5:00 pm
Thu
9:00 am - 5:00 pm
Fri
9:00 am - 5:00 pm
Sat
Closed
Sun
Closed

Compiled Score:

Servant Remodeling has received 4.8 out of 5 stars based on 52 customer surveys.
5
42
4
9
3
1
2
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
02/05/2018

“I like the friendly people, and the good-quality work. They showed up when they said they were going to be there, which in the trades is kind of a question-mark. They did both my kitchen and bathroom. They did a complete remodel of the kitchen, and then they did a little bit of work in our half-bath downstairs: a new sink, cabinet, faucet—that kind of stuff. It was about 60 percent of the half-bath. I'd grade them A+.”

Review by
08/30/2017

“They were very friendly. They backed up all of their work; if there were problems, they made them right and corrected their mistakes—if there were any. They were remodeling our master bathroom. I would give them a B- or C+. The quality of work depends on the subs they used; there were some people they used that did excellent work, but there were some that did not, that had to be done-over. The customer service was excellent.”

Review by
08/30/2017

“They didn't do very-good, quality work. We had to have them come out numerous times to redo stuff. Then at one point they told me, 'We'll give you a discount if you just want it to stay like that.' They had to redo it. I would not recommend them. They remodeled my bathroom. I'd give them a C. They eventually kind-of fixed it, but I wouldn't recommend them, and I'm not using them again. We're getting our kitchen redone, and we're not using them for that.”

Review by
08/30/2017

“They were responsive. There were a couple glitches, but they made sure that everything was done correctly. They got it done exactly on time. They did the kitchen. I'd give them a B+.”

Review by
08/12/2017

“They remodeled my two bathrooms for me. I'd worked with them before, and they did what they said they were going to do, in a timely manner. They were all great and pleasant to work with. They just did their work. I'd give them an A.”

Review by
08/12/2017

“They did some bathroom and kitchen renovations for us. They were willing to work with us, as far as getting exactly what we wanted into the proposal—instead of making changes along the way. Then we were able to do some of the work ourselves, so they were willing to work around us doing that to save money. I'd give them a B.”

Review by
08/12/2017

“They remodeled my kitchen. I'd actually used them before. They did my bathroom a number of years ago, and I was very pleased with them. They came in on budget, on time, and they were easy to work with—just a great experience. The workers were very professional. They're A+.”

Review by
09/08/2016

“They did a complete kitchen remodel for me. They do really high-quality work, and they were excellent with their follow-up and customer service. Any time I had a question or wanted to call them, they were responsive and always professional. I would grade them an A. The only thing I was not happy with was their electrical contractor, but they helped us with him. They were really good.  ”

Review by
09/08/2016

“We've had them now on three different projects with complete 1 percent satisfaction. We’ll probably have them again on a couple others that my wife is looking at. The project turned out beyond our expectations. I’d give them an A. The quality of work was great. Where they excel is in their customer service and follow-up. I would definitely recommend them.”

Review by
09/08/2016

“They took a wall down in my kitchen. It was very professionally done, and they cleaned up behind themselves. As far as the time quoted to get the work done, it went about a week over. But I can understand that because he had to get all the inspections done. But other than that they did a great job. I had a washer and dryer in my kitchen that I absolutely hated and we couldn't figure out what to do. He came up with a solution that I had not ever thought of, and it was great. I would grade them an A. I have already recommended them for other jobs.”

Review by
09/08/2016

“They did bathroom remodel for me. I think they did an excellent job. I would recommend them.  ”

Review by
09/08/2016

“I liked everything except his son. They did my kitchen for me. I would grade them an A.”

Review by
09/07/2016

“They did both bathroom and kitchen remodel for me. The schedule was longer than projected. And there was a very negative comment made to me about my expectations. I would grade them a B.”

Review by
09/07/2016

“I used them for the kitchen. We really like them. The design was awesome and they showed up every day when they said they were going to show up. They are a very good company. I would grade them an A+ .”

Review by
09/07/2016

“They were really great. We used them for bathroom and bedroom remodel. They were honest and just did great work. I would grade them an A+ and recommend them to anyone.  ”

Review by
09/07/2016

“It was a very positive. We used them for bathroom, kitchen and dining room. If they said they were going to be there, they were there on time. And if you had an issue, they were very responsive to make sure you were happy. I would give them an A ranking. All the way up—from the guy that would come out, then their foreman to the owner, he even answered his phone. I recommended them to my co-worker, and we’re even thinking about having them finish up some other stuff.”

Review by
09/07/2016

“It was very good. They just remodeled the kitchen. They are always there, and they are pretty prompt. They pretty much got it done when they said they would. I had a couple of problems, but they came back and took care of them. I would grade them an A. The only issue was just a minor latch messing up. Everything was fine. Their customer service was good. We've already recommended them a few times.”

Review by
09/07/2016

“I've used them probably a half a dozen times. I had a new porch, put a new deck. They redid our bathroom completely. The tub, the toilet, ripped out all of the cabinets. I put in wood floors. Put in tons of hanging light switches. I would grade them an A+—that's why I hire them, they’re great. Their customer service is great.  ”

Review by
10/23/2015

“it was very positive. I liked that Rob is really patient and worked with me on the design, there was no rush, no pressure, and they came in on time under budget. The work was very professional, no worries, it was just very, very positive. They did a kitchen remodel, and it was a total gut job. They gutted the kitchen and then we started over. I would grade them an A+. I plan on using them to do another room, since they did a great job.”

Review by
10/15/2015

“It was excellent. They listened to what we wanted, and they did it. And if there were any adjustments, they made them. They did a complete tear-out and remodel in our bathroom. We chose them because of their credentials and their ratings and because the owner of the company had been the president of the local chapter of the home remodelers. They get the best grade—an A.”

Review by
05/26/2015

“They helped me get done what I needed to do, and they helped me put options together and stay in my budget. They did kitchen remodeling. We got the North Dallas Best Pick Reports book, and they were in there. I'm going to give them an A because every time I called Rob, he responded to me and my needs or explained things.”

Review by
05/26/2015

“They remodeled the bathroom. It was one bathroom. I would give them an A-. I had to call them back out to finish something. They were very happy to do it when they came back out. We had one issue where they charged me for something that we had not agreed on a price, but we did amicably come to an agreement eventually.”

Review by
05/26/2015

“They were very good. They were thorough. They kept track of the project very well. They were on top of any issues that we had. They did kitchen remodeling, so they replaced all the cabinets and did some woodworking. We wanted a custom look to our refrigerator, so they did all of that. I would give them an A.”

Review by
05/26/2015

“The work was very good. They did it in a timely manner. I chose whatever I wanted, and they didn't give me any complications. Whatever I wanted, that's what I got. They did kitchen remodeling for me. The way they designed it looked pretty good. I just called them and tried them out. I would give them an A.”

Review by
05/26/2015

“They completed the work in a timely manner. They were clean. They kept the work site clean, and they were there when promised. They were on time. They did bathroom remodeling. They were the first ones that got back to me. They deserve an A.”

Review by
05/26/2015

“Servant Remodeling—they did a complete gutting, and they redid the whole kitchen. Well, they worked with me several weeks on the design. I kept going back and forth. We’d go and look at certain things so I had pretty much my say in what the final outcome was. I would recommend them to a friend if they asked. I think they deserve A- just because, well you pay for what you get and they are pretty expensive, but it was worth it.”

Review by
05/26/2015

“They were very responsive, they worked with us pretty closely to make sure we were always aware of what was going on, and everything looked the way we wanted it to. We remodeled our kitchen and one of our bathrooms in our house. We basically tore out all the cabinetry in the kitchen, replaced it and the countertop, and replaced the whole shower in the bathroom. I'd say they're an A-. We had to have them come back several times to fix up certain things that didn't get done right the first time and that was a little bit more of a hassle than I would've preferred, but they eventually got things sorted out.”

Review by
05/26/2015

“They did what they said they were going to do, and they were there when they said they were going to be there. They did excellent work. It was a full kitchen remodel, and they also did one of my bathrooms. That was a full remodel as well with the exception of replacing the bathtub. He came highly recommended from a friend of mine. I would say the work is excellent, and everything was completed with no complaints.”

Review by
05/26/2015

“The work was pretty good. I had to deal with a couple of issues, but it was taken care of by the owner or the guy in charge. He was very good about following up and stuff like that. They did my kitchen remodel. They refinished my floors and my cabinets. They took off the microwave, put in a vent for it, and changed the appliances. They put an opening for the microwave. Mostly, it's painting, refinishing, and some molding. I had a cabinet taken off above the microwave and stuff.”

Review by
05/26/2015

“I actually know I used them the third time and they did from a complete kitchen first floor rebuild to painting, installing new bathrooms—just awesome, awesome work. The biggest project I had with them was a complete kitchen redo at an older place, and the second biggest project was basically to realign walls. Downstairs was kind of little, not as open as I would like to have it, so they opened walls to walk through and see through and everything, and they redid bathrooms for me, repainting, doing just an awesome, awesome job. If you need something done and you want to get quality work, on time, within budget, that’s the company you want to call. I’d give them an A++. One thing maybe to add when we got Servant Remodeling was I believe it always starts with the leadership. The owner, Rob Jackson, is a prime example in regards to customer service. He’s just a great, great guy.”

Review by
05/26/2015

“They were fine. They get a B rating.”

Review by
05/26/2015

“I liked their expertise. They remodeled a bathroom and did it very well. I would recommend them. I'd say they're an A.”

Review by
06/26/2014

“I like their workmanship. They installed a steam shower, a tub, and flooring. I'd give Servant Remodeling an A+ grade.”

Review by
06/26/2014

“Servant Remodeling did a complete home remodel for us. Rob Jackson is very knowledgeable about everything, so I felt that the project was going to be done correctly and with high-quality materials.”

Review by
06/26/2014

“I think Servant Remodeling is a great company. I like their attention to detail, their knowledge, and their ability to carry out the work they’re contracted to do. They redid a bathroom and my TV room, and they deserve an A+ grade.”

Review by
06/26/2014

“I think the owner is a person who knew what he was doing, Mr. Jackson. I think that he gave us good ideas. He pretty much tailored everything to what we wanted. He didn’t try to tell us or change us anyway or with anything. I guess the only drawback I would have is he was using a relatively new crew so they were not the most experienced and they made a few mistakes or do things quite as we thought they should, they came back and fixed them. I thought he might be a little pricey but I would certainly recommend him and I would look at him again, but I'd probably look at somebody else maybe to get a little bit better price. I'd still probably go with him anyway. They did a total replacement of our kitchen cabinets and to complicate things we wanted to use the existing countertops, which was granite countertops. That complicated it a little bit. He knew what he was doing and he handled it very well and his subs that he used for the tile and to remove and replace the granite were just a fantastic job. They would be A+ and his crew would be a B. I think they fall in a B grade. I think the Best Pick Reports is a great help.”

Review by
06/26/2014

“I like their quality work. They repaired and replaced a shower that had been installed wrong and had a leak in it. They took it out and put in a whole new shower. They’ve also done a room addition in the past. They've done work at the house three or four times. I probably chose them because of word of mouth. The owner is very personable. They're expensive, but they do good, quality work. I would rate them as an A.”

Review by
06/26/2014

“Servant Remodeling remodeled our master bathroom and kitchen, extended the back deck, and did some more work on the top floor. They were very attentive and listened to what we wanted, and the construction plan was high quality. They’re A+.”

Review by
06/26/2014

“They were very reliable. They finished very close to on time, which is always iffy. It worked out very well. When there were minor issues, they addressed them promptly. They remodeled the bathroom, and everything is still perfect. I'd give them an A.”

Review by
06/26/2014

“They're very professional, on time, and very honest. They do very solid, quality work. They did my kitchen, my bathroom, and some repair work in the living area throughout the house. I found them and just kept using them. They deserve an A+.”

Review by
06/26/2014

“They were effective and nice. They did painting and framework around the windows so mainly just window work. I don't know how we chose them, my wife did that and she's not home. There isn't anything I feel they could improve upon, I think they did a good job. I'd give them a B grade. There's nothing really that could keep them from an A but that's pretty rare.”

Review by
06/26/2014

“We’ve had Servant Remodeling do a lot of work, including installing granite kitchen countertops and moving some closets. The work has held up, and everything looks good. They show up when they say they’re going to show up, and they do what they say they’re going to do. The work is very professional and high quality. They deserve an A+.”

Review by
10/18/2013

“Servant Remodeling has worked for me. What I liked the most is they were very responsive when I had issues or concerns. There weren't that many, but when I did have them, they were very responsive. I used them for very large, multi-room remodeling projects, so they were there for a couple months. They remodeled three and a half baths and did some flooring work in some other rooms. I did have to call them back a couple of times. It was a lot of work, but a couple of times they were very responsive, and there were no additional fees. It was almost up to a year later I had something go wrong, and they came and took care of it very, very quickly. They definitely deserve an A.”

Review by
10/18/2013

“They've done work for me. It was bit of a mixed bag. I wouldn't say it was negative. They've done two different homes for me. The first time was outstanding. I’m currently neutral on them. The contractors he selected were poor. It was a quality of work issue. He's taking steps to correct everything, so I give him credit for that. Another thing would be that he never uttered the words, ‘I'm sorry.’ This was a complete backyard pool remodel—patio, backyard, fence, and pool. I'd have to give them a B or B-.”

Review by
10/18/2013

“They did the kitchen and one side of our house. The people that worked on the house cooperated just fine, all the way from Rob on down. They got our ideas and ran with it. It'd be an A for them.”

Review by
10/17/2013

“Servant Remodeling was very professional. The work was wonderfully done, and the kitchen is absolutely beautiful. They did our old kitchen in our first house, and then they redid our new kitchen when we moved. They were an A+.”

Review by
10/17/2013

“I liked their responsiveness to our needs. They completely redid one bath and partially redesigned another. They deserve an A.”

Review by
10/17/2013

“The owner, Rob, is very attentive to detail. The design he came up with was impressive. It was a big project—a major remodeling of the kitchen and master bath. I’d give them an A.”

Review by
10/17/2013

“They were friendly, and they were up front about all the costs involved. We had some custom shelving made with a moveable library ladder. We had to reschedule some things and move the time frame a little, and we were always kept informed about things. Even if something was delayed from the morning to the afternoon, they told us why. They kept us very in the loop. We got their name out of Best Pick Reports. They were rated the best. Servant Remodeling deserves an A+.”

Review by
10/17/2013

“I like the attention to detail and their timeliness. They’ve done what they said they would do, and there were no surprises. I'd say the only negative experience we've had with them was that their project manager left the job for another job in the middle of our project, which was not really our fault. It's just something that came up that caused some timing issues, but we worked through it. This was the first and only circumstance in which we used them. It was a kitchen and laundry room upgrade. I found them in the Best Pick Reports book. We did have a few issues, but overall I'd say they probably get a B+, only because of the problem with their manager leaving the job. It just caused me to do a lot of follow-up such as seeing what they had and hadn’t finished and getting the owner, Rob, an update on what was going on because the project manager wasn't there to do it. I'm real detail oriented myself, so I probably would have done that anyway.”

Review by
10/17/2013

“Servant Remodeling has been doing work for me for 20 years. I like the guy that owns the company; he gives me personal attention and knows what he’s doing. They’re very effective. On everything that they’ve done for me, they’ve done a first-class job.”

Review by
10/17/2013

“I liked the quality of work. They remodeled two bathrooms and addressed the leaking problem we've been having for a really long time. The customer service was great. I haven't had to call them back because something has gone wrong. I'd give them an A.”

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