DFW Improved
9th year as a Best Pick
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

DFW Improved has received 4.4 out of 5 stars based on 226 customer surveys.
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161
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16
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9th year as a Best Pick Call
"DFW is a trusted resource to help re-imagine your home. We design room additions, kitchens, and bath remodels, and we customize flooring and paint to tailor every element to your exact taste. We have over 40 staff with the expertise to give you peace of mind that your project will be delivered with excellence."

Gary St. John | Co-owner
Company Information
Services Offered
DFW Improved specializes in a wide range of services, including value-enhancing remodels, restorations, and renovations. The company offers design services, including architectural design, at its showroom by appointment.
Warranty
Workmanship is warranted for one year.
Company History
The current owners, who each have over two decades of industry experience, founded the company in 2004 and continue to oversee it today. DFW Improved has over 40 project supervisors and sales staff.
Distinctions
DFW Improved has won multiple ARC Awards from the Dallas Builders Association and was featured on the DIY Network. The company is a Veterans Affairs registered builder that employs a National Association of Home Builders Certified Aging-in-Place Specialist and a technician trained in Xactimate for insurance restoration.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Argyle, Flower Mound, Highland Village, Lake Dallas, Lewisville
Address
6652 Pinecrest Drive Suite 100
Plano, TX 75024
Hours
Mon
8:00 am - 5:30 pm
Tue
8:00 am - 5:30 pm
Wed
8:00 am - 5:30 pm
Thu
8:00 am - 5:30 pm
Fri
8:00 am - 5:30 pm
Sat
Closed
Sun
Closed

Compiled Score:

DFW Improved has received 4.4 out of 5 stars based on 226 customer surveys.
5
161
4
31
3
10
2
16
1
8
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/08/2019

“I would like to recognize Gabby Sperry.”

Review by
08/28/2019

“Gabi Sperry”

Review by
08/28/2019

“I would like to recognize all the workmen. They were fine and did an excellent job.”

Review by
08/26/2019

“First time major home renovation experience for us. Sales consultant and project manager were easy to work with and provided good suggestions and alternatives. We liked the way DFWI ?bundles? multiple sub-contractors in one agreement and coordinates their activities. Very pleased with final results.”

Review by
08/26/2019

“I would like to recognize Todd for his exceptional service. He was awesome.”

Review by
08/21/2019

“Jason the project manager has done a great job keeping us informed.”

Review by
08/20/2019

“Andy Bayne was awesome! He kept everything organized and coordinated the various jobs to maximize everybody's time and efforts.”

Review by
08/20/2019

“Miguel Perez, our project manager, keep us well informed and addressed all or our concerns throughout the project.”

Review by
08/20/2019

“They met all of my expectations.”

Review by
08/19/2019

“Jason Austin kept me informed of progress and discussed challenges and solutions promptly with me”

Review by
08/19/2019

“Tony Fuller. This is our second project with DFW Improved and both times he has been very helpful and easy to work with in all aspects of the construction process.”

Review by
08/19/2019

“The only person is a guy who came to fix our cabinets at the very end. He was kind and awesome.”

Review by
08/18/2019

“Juan Benitez for working patiently over. Long period of time with our insurance and as we had to alter the job to set aside some tasks so we could do others our insurance should have covered but did not.”

Review by
08/16/2019

No review comments provided

Review by
08/13/2019

“Exceptional service from planning to completion. Sam who was our Project Manager, was very accommodating and went above and beyond to be sure we were totally satisfied.”

Review by
08/12/2019

“I would like to recognize Guillermo and the demolition crew for their exceptional service. Guillermo was great! The demolition crew was really good, really clean, and picked up after themselves.”

Review by
08/06/2019

“I would like to recognize Robert Griffith.”

Review by
08/06/2019

“The kitchen, bathroom, and paint are outstanding; looks great.”

Review by
08/06/2019

“Met the overall quality”

Review by
07/24/2019

“The job was significantly delayed, and we didn't get timely information from the person handling the project. I had to chase them for updates. When they said they would get things done on a certain day, nothing got done. I really had to push them to get things done. On some days, I had to bring in my own contractors to complete it in a timely manner.”

Review by
07/19/2019

“I would like to recognize Lois for his exceptional service.”

Review by
07/19/2019

“Excellent paint job”

Review by
07/19/2019

“The work they did was good and as we expected.”

Review by
07/18/2019

“Jason Austin was my project manager. He worked on the house twice. I had water damage more recently and I love him. He is so thorough and nice. He is very professional. He was just as concerned as I was to get it done correctly. I can not say enough praises for him.”

Review by
07/18/2019

“I would like to recognize Guillermo for his exceptional service.”

Review by
07/18/2019

“I disliked the project manager.”

Review by
07/10/2019

“At this point, I'm so frustrated and don't know that I would say there are any areas of satisfaction regarding our project outside of the glass work that was done.”

Review by
07/05/2019

“Jason went above and beyond throughout the whole job to assure we were satisfied. He listened to every concern and addressed it right away. His ability to provide good service is exceptional. He is a huge asset to your team! As well - appreciate Juan's service throughout the insurance claim process he was valuable in us understanding what all would be needed to get the job done and helping us get that from insurance.”

Review by
07/03/2019

No review comments provided

Review by
07/03/2019

“There were three jobs going on at one time. They met or exceeded expectations just in their willingness to resolve any issues I had.”

Review by
07/03/2019

“Miguel for professionalism, personal interest, exceptional temperament, reply time, time spent on site, double-double checking that communication is accurate, quality control, flexibility, positive attitude even when facing problems, honesty and openness, willingness to personally go above and beyond, personal accountability, friendliness, and kindness.”

Review by
07/03/2019

No review comments provided

Review by
07/03/2019

“The on-site designer was excellent and very helpful. Our sales representative was very knowledgeable and helpful and he was able to communicate with us throughout the process.”

Review by
07/03/2019

“Alissa C., Kristie U., Tile team, CleanUp team, plumber”

Review by
07/03/2019

No review comments provided

Review by
07/03/2019

No review comments provided

Review by
07/02/2019

“The floors are awesome, especially the vinyl. Looks like real wood! And a very nice color, too. It is exactly what I expected.”

Review by
06/28/2019

“Completed everything on schedule and amazing quality of work for tiling and painting. Placement of the standalone bathtub in the corner of the room was measured out perfectly to fit drain location. Also, appreciated that the guys who did the demo were careful when digging the slab and did not hit any of the post tension cables.”

Review by
06/28/2019

No review comments provided

Review by
06/27/2019

“Tony Fuller the project manager was terrific to work with throughout the remodel. He was quick to answer my text messages and answer any questions I had about the work.”

Review by
06/26/2019

No review comments provided

Review by
06/26/2019

“From the very beginning, when I talked with Gary Horton, I felt that I had made the right choice when I chose DFW Improved to handle my bathroom remodels. He assured me that he wanted my experience to be a good one and that it would also be a lot of fun. He was so right! Kristie Uzelac made my in-house experience at the showroom so wonderful. Although I had a strong idea of the looks I wanted, I relied on her suggestions several times. She very quickly recognized the visions I had for both baths and made wonderful suggestions that I had not thought of or even knew were available. Tony Fuller has been a wonderful project manager. He is courteous, kind, funny and has gone the extra mile to ensure that this experience has been even more than I had hoped. Working with Tony has made my bath remodels a very pleasant experience. I have not gotten upset or worried at any time, because he is quick to reassure me when I have any questions/doubts. The various crews who have come to my house have been terrific...Very professional, yet friendly...There has not been a bad/worrisome experience with anyone who has come into my home.”

Review by
06/26/2019

“Yes, Garrett Lambert has done an excellent job communicating and managing our project”

Review by
06/26/2019

No review comments provided

Review by
06/26/2019

“The foreman Andy, the initial person that came out see the scope of work and all the workers were professional and personable. I would use them again!”

Review by
06/24/2019

“Jason was outstanding - in all areas. Gary also was very easy to work with and very diligent.”

Review by
06/24/2019

“We are happy overall, it is very disruptive to have no kitchen for 2 weeks in general.”

Review by
06/23/2019

No review comments provided

Review by
06/23/2019

“finished jobs early, Project Manager was great with communication”

Review by
06/22/2019

No review comments provided

Review by
06/21/2019

“Gabi”

Review by
06/21/2019

“Jason Austin was great.”

Review by
06/21/2019

No review comments provided

Review by
06/21/2019

No review comments provided

Review by
06/21/2019

“Heath, Andy, Omar, Juan”

Review by
06/21/2019

“Scott Pace, Rogelio and the awesome Trim Carpenter that has touched just about every project in this house! (Scott will know exactly who I?m referring to...and also knows Rick & I will always request that he be assigned to our projects!)”

Review by
06/21/2019

“The project manager was the best, but all the guys who did the work are terrific.”

Review by
06/21/2019

“Jason Austin is an exceptional GC who is really great at listening. The tile guys take there time and do an amazing job. Plumbers are top notch. The master plumber Bobby, is extremely honest and forthright. I know everything he did was perfect to code and he was always looking out for my best interest. The drywall guys are simply artist, great job. The painters are very good and clean-up after themselves.”

Review by
06/21/2019

“We were extremely satisfied with the entire process, from the design stage through the highly skilled subs that we used on the project. The fit and finish was superb. We had honest and open communication throughout plus some great suggestions and tweaks to make things just right.”

Review by
06/21/2019

“Floor and backsplash tiling were beautifully done. The cabinets look wonderful.”

Review by
06/21/2019

No review comments provided

Review by
06/21/2019

No review comments provided

Review by
06/21/2019

No review comments provided

Review by
06/21/2019

“The original project (shower replacement) looks great”

Review by
06/21/2019

“I was pleased with the carpentry, the tile work, and the electrical work. The painters did a good job as far as painting and staining, but I am not pleased with the some of the finishing touches, mainly the way the caulking was applied in the master bathroom. I was told it was industry standard. I have never seen caulk applied to the top of baseboards before. It appears to have been done to cover areas where the paint did not cover the wall where the baseboard and wall meet. The white caulk applied to the area around the vanity appears to have been applied by a "shaky" hand and is most noticeable because the tile is dark and everything shows. I found all the workers to be very polite, even the man who spoke no English.”

Review by
06/21/2019

“Todd James”

Review by
06/21/2019

No review comments provided

Review by
06/21/2019

“This is the worst experience I have ever had with a home renovation project, and I've done a fair number of them. Every single trade (tile, drywall and plumbing) performed poor work that required multiple return trips to repair. Project manager excused it by saying things like "Hispanics have lower standards". Aside from being a racist statement, this does not explain why DFW Improved has lower standards. If you know a trade isn't doing good work, why do you continue to use those workers? Other attempts to excuse poor work included statements to the effect that I am "picky", and the fact that I chose dark grout for my project makes flaws stand out. So I am somehow at fault if the tile is crooked, and these flaws would be ok if I had chosen white grout? Standards and expectations for quality in general appear very low. The only good quality is that there were attempts to correct all of the issues. I would suggest the company focus more on getting it right the first time, rather than trying to sell the fact that you keep working on it until you get it right. My one week project lasted three months, which is ridiculous. I'm stuck with the company for warranty work, but I won't use or recommend them for new projects.”

Review by
09/03/2018

“Gaby for her great organizational skills! Luis for supervising a job well done! Kristi for all her great design ideas! I always felt very comfortable communicating with them all.”

Review by
09/02/2018

No review comments provided

Review by
09/02/2018

“We are satisfied with the product and the workmanship.”

Review by
09/02/2018

“The project was kept in budget and the quality overall was excellent.”

Review by
09/02/2018

“I'm very happy with how my home turned out and all of the workers that came to my home were professional and very skilled. They did a great job!”

Review by
09/01/2018

No review comments provided

Review by
09/01/2018

“Always satisfied with work and follow thru”

Review by
09/01/2018

No review comments provided

Review by
09/01/2018

No review comments provided

Review by
09/01/2018

“Easy to work with”

Review by
09/01/2018

No review comments provided

Review by
08/30/2018

“Jason and Kristi were great!”

Review by
08/30/2018

“I was most satisfied with how they accommodated me and worked things out.”

Review by
08/30/2018

“I am the most satisfied with the quality of the workmanship and materials. I was satisfied with how quickly they moved to fix things that were not done? right.”

Review by
08/30/2018

“They met my expectations because he was able to pull in the schedule, and the communication was really good.”

Review by
08/30/2018

“They met my expectations with the living and dining room floors, and the installation of new showers. It is wonderful.”

Review by
08/30/2018

“They did exactly what we asked them. We were surprised; the shower in the tub came out better than we anticipated.”

Review by
08/30/2018

“There were some delays. There was garbage left all over the place. The end product is beautiful. I would use them again. I took some pictures? and posted it on social media and hopefully they will get some business from that.”

Review by
08/30/2018

“They met my expectations with all of their people, and the subcontractors were very professional and communicated very well.”

Review by
08/30/2018

“I would recognize Miguel, our job superintendent, for exceptional service.”

Review by
08/29/2018

“Todd was a great PM”

Review by
08/28/2018

“Amy was always there!”

Review by
08/28/2018

“The cleanliness at the end of the day. Even with all the dust and dirt created, the crew did an awesome job with cleanup (inside and out).”

Review by
08/28/2018

“Appearance. Visually, the end result was better than our expectations.”

Review by
08/28/2018

“Our most pleasant part was the showroom. We were very happy with Jenni and the overall design of our bathroom.”

Review by
08/28/2018

“Everyone was nice.”

Review by
08/27/2018

“Gabi Sperry and Miguel Perez”

Review by
08/27/2018

“Great customer service. Very happy with the final product.”

Review by
08/27/2018

“BEN, Case and Kristi were great to work with. All were very kind, informative and went out of their way to make project to as smooth and drama free as possible.”

Review by
08/27/2018

No review comments provided

Review by
08/27/2018

“Ben S was very nice and helpful and I recognize that a lot of things are out of his hand. ( Contractor not showing up etc..)”

Review by
10/26/2017

“It was positive.”

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