S.O.S. Appliance Repair & Service
4th year as a Best Pick
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

S.O.S. Appliance Repair & Service has received 4.6 out of 5 stars based on 148 customer surveys conducted through GuildQuality.
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110
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20
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11
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7
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4th year as a Best Pick Call
"S.O.S. Appliance Repair & Service offers the best, high-quality services for any appliance in your home. We hire only the most experienced technicians who will quickly diagnose the problem with your appliances. Our mission is to provide excellent services, which is why a majority of our work comes from referrals and repeat customers."

Raouf Sliti | Owner
Company Information
Services Offered
S.O.S. Appliance Repair & Service provides repair services for all major home appliances, including ovens, ranges, air conditioners, refrigerators, freezers, washing machines, dryers, garbage disposals, water heaters, ice makers, dishwashers, and gas furnaces.
Warranty
The company offers a 90-day warranty on parts and labor.
Company History
S.O.S. Appliance Repair has served local, residential customers since its founding in 2000.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Additional Information
The company specializes in mainstream household appliance brands such as Kenmore, Whirlpool, GE, Amana, Maytag, Frigidaire, and KitchenAid as well as luxury brands such as Dacor, Viking, U-Line, Bosch, Sub-Zero, Wolf, and Jenn-Air.
Areas Served
Washington, DC
Address
15600 Ontario Circle
Bethesda, MD 20816
Hours
Mon
7:00 am - 7:00 pm
Tue
7:00 am - 7:00 pm
Wed
7:00 am - 7:00 pm
Thu
7:00 am - 7:00 pm
Fri
7:00 am - 7:00 pm
Sat
8:00 am - 4:00 pm
Sun
Closed

Compiled Score:

S.O.S. Appliance Repair & Service has received 4.6 out of 5 stars based on 148 customer surveys conducted through GuildQuality.
5
110
4
20
3
11
2
7
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/03/2019

“They were prompt and they explained the issue to me and also made a recommendation of how to care for the dishwasher in the future.”

Review by
10/02/2019

“SOS Appliance Repair and Service met my expectations.”

Review by
10/02/2019

“They met all my expectations.”

Review by
09/27/2019

“They were perfectly nice and responsive.”

Review by
09/18/2019

“The timing was great! They were able to get me in and finish the work exceedingly fast!”

Review by
08/28/2019

No review comments provided

Review by
08/28/2019

“SOS Appliance Repair is very reliable. They answer all our questions and come back as needed with little or no charge for the small things.”

Review by
08/27/2019

“I don't remember his name. He was on the paperwork.”

Review by
08/27/2019

“SOS Appliance Repair and Service is always quick to respond. They do quality work.”

Review by
08/14/2019

“The repairman did a good job of diagnosing the problem with my dryer and fixing it. He also encouraged me to do the repair instead of buying a new dryer which would have cost a lot more money. I would recommend that others use this company.”

Review by
08/08/2019

“They met all of my expectations.”

Review by
08/08/2019

“SOS Appliance Repair and Service charges a fair price for the job done. A lot of other companies charge a flat book price but SOS only charges for the work they complete.”

Review by
08/07/2019

No review comments provided

Review by
08/07/2019

No review comments provided

Review by
08/07/2019

No review comments provided

Review by
07/17/2019

No review comments provided

Review by
07/10/2019

“I would like to recognize Ralph for his exceptional service.”

Review by
07/10/2019

“SOS Appliance Repair and Service LLC met or exceeded my expectations. The appliance is fixed.”

Review by
07/09/2019

“Joshua stated that he was happy with everything but their communication was not good at first.”

Review by
07/09/2019

No review comments provided

Review by
07/09/2019

“The worker was good at explaining the situation to? allow me to come to a conclusion.”

Review by
07/25/2018

“They met my expectations or slightly exceeded them.”

Review by
07/24/2018

“I would like to recognize the r”

Review by
07/16/2018

“I was satisfied with everything. They were very knowledgeable and professional. They were very gracious. It was very positive. They stand behind their work.”

Review by
07/16/2018

“They met my expectations in their timeliness.”

Review by
07/16/2018

No review comments provided

Review by
07/16/2018

“They were able to compete 2 of the three repairs I needed and I appreciated the honesty about the one thing they could not fix.”

Review by
07/16/2018

“I feel they met my expectations because they did carry parts for my washing machine.”

Review by
07/16/2018

“I would recognize the person who performed the service for exceptional service.”

Review by
07/16/2018

No review comments provided

Review by
07/03/2018

“They have done a lot of work for me. They fixed the ice-maker in my refrigerator, then they actually fixed the refrigerator because it was leaking water. They also fixed my washer.”

Review by
07/03/2018

“They repaired a knob for the starter for the dryer.”

Review by
06/27/2018

“The worker who came was really helpful because he was called to fix a situation that another repairman came to fix, so he was just really helpful.”

Review by
06/26/2018

“They met my expectations in all areas.”

Review by
06/26/2018

“They met my expectations because of their quick response to the situation. They came the same day.”

Review by
06/26/2018

“SOS Appliance Repair did the job they were supposed to do. They went above and beyond.”

Review by
06/26/2018

“I had what I needed to have. I am totally satisfied so far.”

Review by
06/26/2018

No review comments provided

Review by
02/22/2018

“No complaints.”

Review by
02/22/2018

“They had a timely response. They get an A.”

Review by
02/22/2018

“We actually called S.O.S. Appliance Repair about two appliances in close succession. We had purchased a Maytag washer and dryer, just over four years ago, and they were absolute top of the line, and we thought that that would last. Unfortunately, the washer went bad, and we called out SOS for them to take a look at it, based on Best Pick Reports recommendation originally. They came out and advised us that it would be $1200 to resolve, and we just decided to not have it fixed—but we felt that they were honest and straightforward with us, so we called them out, when two weeks later, the dryer also went bad, and they were able to quickly resolve the problem for us at what we felt was a reasonable price, despite the fact that the appliances are much poorer made than we expected. I would give them an A+. I already have recommended them.”

Review by
02/22/2018

“I think he had to replace the thermostat on the washing machine. It's the second time I've used them, and I have actually found them to be great. I used them again the second time because I was so happy with them the first time. Whoever they sent to me, ask for him. He's a really good guy. I used the same guy twice. I'd give them an A+. They're really, very good. I would highly recommend S.O.S. Appliance Repair.”

Review by
02/22/2018

“I think everything is good. They fixed a dishwasher for me—no complaints. I recommend them. So far, everything seems to be working fine. If I have any problems I will call them.”

Review by
02/22/2018

“We had a dryer repaired. He was good. The repair person was there on time and finished the job. The dryer's working now. They showed me—everything is good. I'd give them an A.”

Review by
02/22/2018

“I actually haven't checked my appliance yet to see if it's working properly, but I'm hoping that it will be. They fixed the dishwasher. Overall, I would give them an A.”

Review by
02/22/2018

“They were prompt. They were on time, and they did a great job. There were no complaints, and I would highly recommend them.”

Review by
02/22/2018

“On the whole, fairly positive, on time, pretty friendly. I think the problem has been fixed. It was a pretty minor issue and maybe a little more expensive than we thought it was going to be, but not crazy. So, all in all, he was prompt and quick at resolving everything. I'd grade S.O.S. Appliance Repair B+.”

Review by
12/21/2017

“They did a good job. They repaired our dryer. Most of them were courteous, worked efficiently, and resolved the issues. I would give S.O.S. Appliance Repair an A.”

Review by
10/11/2017

“Nothing particular; it seemed like the problem was resolved. It was—the top of the agitator wasn't agitating, but it's all good now. I would grade them an A.”

Review by
10/11/2017

“I wasn't fully happy with their services. They misdiagnosis problems, and I paid $300 for my appliance—to not get fixed. It was my refrigerator. They ended saying that they would call back with the part, and it would take two weeks to come in, if it wasn't fixed. But everything he was describing didn't sound right, They did something to it, but it didn't fix the problem. I would grade them a C.”

Review by
10/11/2017

“They fixed my fridge. It was making a loud sound, so they thought it was the motor. It's still working. I really, really didn't like when I actually called the service, and they never announced it as SOS. It sounded like a very personal call. They didn't announce the name of the company. I even had to say, 'Is this SOS?' I'd give them a mediocre grade—C.”

Review by
10/08/2017

“They're the ones that did the dryer repair. It was good. They told me what time they would come by. They had to change it, and they called, and told me ahead of time. The window that they gave to come wasn't seven hours. It was a short window, and he was there on time. The guy was just honest and seemed like a good guy. Told me what was going on before he did it, and he told me what it would cost before he did it and was just really upfront with me. They get an A.”

Review by
10/06/2017

“They did dryer repair. They were pretty easy, clean—cleaned up after themselves. Came in, got it done, got out, showed up on time. I'd give them an A overall.”

Review by
10/06/2017

“S.O.S. Appliance Repair repaired an element for a dryer. I liked that the problem was diagnosed and fixed in a timely manner. I'd give them an A.”

Review by
10/06/2017

“The person that might know is not here.”

Review by
10/03/2017

“They repaired a dishwasher for me. They did the work quickly and at a reasonable price. I'd give them an A.”

Review by
10/03/2017

“The heater and air conditioner. They did everything on time and everything. I would grade them an A+.”

Review by
10/03/2017

“They did refrigerator work for me. They were available immediately. They showed up on time, and they did the work that I needed done. They are an A company.”

Review by
10/03/2017

“They repaired my hot water heater. I liked that it was cost-effective, and it was quickly done. The sale went on, and that was it. It was done. I would grade the overall experience with an A.”

Review by
10/03/2017

“He was excellent. He did my ice maker and my dishwasher. He told me when he was going to be there. He showed up on the minute. His follow-through was great. He had the part for me within a day or two, and he was super, super friendly. I'd give him an A+.”

Review by
10/03/2017

“They were all right; they came and looked at two stoves and a dishwasher. They showed up on time. I would grade them a C. I had two stoves that needed to be fixed, and he was supposed to follow up with me on parts and never did. They come to fix it, need a part, and charge you for coming and never follow up.”

Review by
10/03/2017

“The last time was not that positive of an experience. The last time I called S.O.S. Appliance Repair out, we had a burner that was out on an electric range, and they came to check and see what needed to be done to replace it. The person came, looked at what needed to be done, and then we just didn't hear from them. He said we needed to get a part to replace it, and then we didn't hear from them. When I called back, he said that the part was not available, and he couldn't fix it. Then we just didn't really hear from them. I think that the part is available. So, I don't know where he was looking, but there just wasn't a lot of communication, and it wound up not getting fixed. I'd give them a D. I have had positive experiences with them in the past, just not this last time.”

Review by
02/22/2017

“I think that was when I was working at a different job and my boss owned a rental property, and I think they came and repaired a dryer for us. I found the repair company. I hired them. I paid them, and they performed the job satisfactorily and at a decent price. I had nothing but good experiences with them. They were able to schedule the repair rather quickly. I was pleasantly surprised. I had called some other companies that weren't able to come out the next day and they were able to, so I was pretty happy about that. I called them late in the day and the next day they came out. It was a dryer they were fixing. I'd give them an A.”

Review by
02/22/2017

“They came very quickly and were very nice and reasonably affordable. They did tell me that it may not stayed fixed, and it broke again within a week, so I had to replace the washer. They were very nice. I would not have called them again. The fix just didn't fix the washing machine, so in retrospect I should have just gone out to buy a new one. I'd give them an A-.”

Review by
02/22/2017

“It was a refrigerator. They done the work they ought to do. I was satisfied. So far, I haven't had no more problems. I still have their number in case I need anymore help. I had no problems with them. He knew what he had to do and went right on to it. I would recommend them. If someone asked me I supposed I would recommend them.”

Review by
02/22/2017

“It fixed the problem, and the person was pleasant and on time. They fixed the washer for me. I'd give them an A+. It was good and there were no issues. I don't have any issues yet, so I'm assuming it was good quality, but you never know.”

Review by
02/22/2017

“It was some dryer work. Somebody came to repair a dryer. I don't know about the company, but I liked the guy that was sent. He did the job well at a fair price I would suppose. It was for the dryer repair. I would say A. I don't remember customer service or punctuality. He came on time. Cleanliness was no problem.”

Review by
02/22/2017

“I called and ordered a part and I paid for it, the technician ordered it, he brought it with him, and when he got to my house, I just paid for the service and for the part. At one time. That was kind of convenient. Just the dishwasher. That was it. The work was good, so an A.”

Review by
02/22/2017

“It was on the refrigerator. I was really surprised. It was a quick service, a really good service. It was excellent, so an A+.”

Review by
02/22/2017

“They were on time. They addressed the problem and fixed it straight away. No hassles. They dryer was the only thing they repaired on that trip. I'd give them an A+.”

Review by
02/22/2017

“They did the job well. They were repairing a washer for me. I'd give them an A+. I would recommend them anytime.”

Review by
02/22/2017

“It was a dishwasher repair. The quality of service was excellent, and I was very pleased. I'd give them an A.”

Review by
02/22/2017

“They came in, they did the work, and left. It may have been a washer. That guy did a good job. He got an A+.”

Review by
02/22/2017

“It was the oven. They were on time, and they got the job done quickly. I'd give them an A+.”

Review by
02/22/2017

“It was a refrigerator. I have nothing but great things to say.”

Review by
02/22/2017

“It was refrigerator work. It was fine. Good work with one or two issues, so a B.”

Review by
02/22/2017

“It was a dryer. They're friendly. I'd give them a B because I think it still makes a little bit of noise, but it seemed like he fixed it for the most part.”

Review by
02/22/2017

“It was refrigerator work they did for me. They got the job done. The person that came had a fabulous personality, so we enjoyed him. I'd give them a B.”

Review by
02/22/2017

“I don't know much about the company. The company seemed to be very attentive. There was a place to call, and they sent the tech faster than I expected them to. That in itself is important customer service to me. Just the dryer. I'd give them a B. They had to come back out because it started acting back up again, but they responded immediately on my request and came back and finished the job, and the technician showed very good knowledge and expertise on repairing it. It was a dirty job, so they did pretty good with cleanliness. I want to keep them to myself. Let my friends find their own repair people. Nobody recommends to me. I'm not going to tell anybody anything. If they want to find repair people, they need to go find. I'm keeping it to myself.”

Review by
02/20/2017

“It was a dryer. It was great. The guy came right out, set me right up, gave me an estimate, and he was in and out in an hour. He had all the parts with him. I couldn't have been more happy. I'd give them an A+. No complaints at all. Super nice guy. I remember the service and the guy. He had left a sticker on the dryer, which is good. I would have to look at it to remember who it was. If anybody asks me for a good dryer replacement, if I remember the name, I would definitely give it to them.”

Review by
02/20/2017

“Those are the guys that repaired the dryer. It was great. He was quick, polite, quiet, and knowledgeable, and he was able to get the repair done in a couple of hours. It was a very good experience. I would grade it an A+. There were really no downsides to it. It was good. We don't recommend a lot of work to people, but I would recommend them.”

Review by
02/20/2017

“The tech knew what he was doing, and he was able to repair it. It didn't take too long. It was a dishwasher. I'd give them an A+. They were punctual.”

Review by
02/20/2017

“They did some dryer work for me. Showed up on time, fixed it, and left. I'd give them an A. I would definitely use them again.”

Review by
02/20/2017

“It was fridge work. They got there. They did the work. They left. They came and then they did the work, and they left. No complaints at all.”

Review by
02/20/2017

“They fixed the appliance. They showed up on time. They were unable to complete the repair initially, but they did complete it after an extra day. It worked out great. It was some washer work. I'd give them an A-.”

Review by
02/20/2017

“It was refrigerator work. It was our office. They had come and fixed the refrigerator one time. They just came in, fixed it. They came in, told us what it cost, and fixed it, so I really didn't speak to him too much about it, but it was OK. Everything was fine. I'd give them an A. I would recommend them again.”

Review by
02/20/2017

“It was some microwave work. The person who came was very polite and very efficient. He took care of it with greater plumb, the service was very good, and the door works just fine. I'd give them an A+. The whole thing was just fine. I was very satisfied.”

Review by
02/20/2017

“They did some washer work for me. I think everything went as expected. He went and explained what he was doing and kind of some recommendations on how I could move forward with taking care of some appliances that I have in other apartments. I would give it an A+.”

Review by
02/20/2017

“It was quick. They did come at the time frame. The guy was fair. He did work to fix the appliance. I appreciate their time frame that they were able to send someone fairly quick, and the price seemed reasonable. Everything was excellent with no complaints.”

Review by
02/20/2017

“It was a refrigerator. The service was quick. I would say probably an A-.”

Review by
02/20/2017

“It was fine. Friendly and efficient. They were fixing a washer. I'd give them an A.”

Review by
02/20/2017

“It was mostly positive. They were quick and thorough. The scope of the work including diagnosing a broken washing machine that was attached to a washer dryer combo and trying one fix and when that fix wouldn't work, which wouldn't have been an issue if fixed, going with the next fix, which was more expensive, but they tried the cheaper option first. I'll give it a B-. Customer service was very well.”

Review by
02/20/2017

“They came when they said they would, and it was somewhat reasonable in price. Dryer repair. I'd give them a B+. Quality of work was fine, but I did have one issue with them. So the issue was that they wouldn't give me a price over the phone even though I was pretty sure what the price of the part was or what I needed, so they would not give me any kind of estimate and they would not give me an estimate, so they took apart my machine completely and then said, 'We're going to change the part that I thought it was' and then gave me a high price and I thought, 'Well, you're kind of left with'—everything is apart on the floor and it's the dryer. Well, of course you have to pay them. I felt a little bit taken—not taken advantage of, but kind of left a little bit on the negotiating. There's not a lot of negotiating room when all the parts of your appliance are left on the floor. But they did a fine job repairing it. I don't have to repair it now. I thought the customer service was fine. They did come. The big thing is a lot of people don't come when they say they will, and they did fix it.”

Review by
10/17/2016

“It was for an oven repair. I think they did a great job over there. They came on time. They did a great job, and I haven't had a problem with the oven since then. To be honest, I don't really remember what they fixed specifically. I do so many of these jobs I don't really know. I've got a whole bunch of properties and people are coming and going. If I didn't call them back to complain then I am happy with what they did. They came in, they did it, and now it's repaired. I would give them an A. The satisfaction level was high. I would be extremely likely to recommend them to a friend.”

Review by
10/17/2016

“It was for a dryer repair. And the stove. He was very efficient, thorough. They were efficient and thorough. They were fast. The dryer wasn't working, and he replaced something on the dryer door and one of the burners on the stove. I guess it was the heater cooler or something he said. I know the oven wouldn't work, but he replaced something and it works. I forgot the name of the part he said, but he fixed it. I'd give them an A+.”

Review by
10/17/2016

“I liked the individual they sent out to the house, and I liked the way he explained to me what the issue was. It was a repair for a refrigerator. There was a coil that kept freezing and ultimately, he offered a couple of different options and ultimately, he put a heater on this coil to prevent it from freezing. They get an A. The fridge still works.”

Review by
10/17/2016

“It was for a gas oven repair. I guess it was positive because I haven't had any other problems with the oven. I just know that I needed my oven fixed. I'd give them an A since the oven works. They did fine, and the oven works.”

Review by
10/17/2016

“It was a dryer repair. The man was very nice and explained exactly what the problem was very well and, I didn't feel like he was trying to overcharge me or anything like that and he was fast and he fixed it because it's been fixed now for a while. I'd give them an A+.”

Review by
10/17/2016

“They probably fixed my refrigerator. Everything was positive. They did excellent work with no complaints. No complaints. They fixed my refrigerator. Everything was positive. I would recommend them.”

Review by
10/17/2016

“It may have been a washing machine repair. He wasn't able to fix the machine. I guess that's why I pretty much gave them a neutral instead of a positive. I think he had mentioned that the motor had burnt out or something. I'd give them a B.”

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