S.O.S. Appliance Repair & Service
2nd year as a Best Pick
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

S.O.S. Appliance Repair & Service has received 4.7 out of 5 stars based on 54 customer surveys conducted through Our Research Partners.
5
47
4
4
3
0
2
1
1
2
2nd year as a Best Pick Call
"S.O.S. Appliance Repair & Service offers the best, high-quality services for any appliance in your home. We hire only the most experienced technicians who will quickly diagnose the problem with your appliances. Our mission is to provide excellent services, which is why a majority of our work comes from referrals and repeat customers."

Raouf Sliti | Owner
Company Information
Services Offered
S.O.S. Appliance Repair & Service provides repair services for all major home appliances, including ovens, ranges, air conditioners, refrigerators, freezers, washing machines, dryers, garbage disposals, water heaters, ice makers, dishwashers, and gas furnaces.
Warranty
The company offers a 90-day warranty on parts and labor.
Company History
S.O.S. Appliance Repair has served local, residential customers since its founding in 2000.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Additional Information
The company specializes in mainstream household appliance brands such as Kenmore, Whirlpool, GE, Amana, Maytag, Frigidaire, and KitchenAid as well as luxury brands such as Dacor, Viking, U-Line, Bosch, Sub-Zero, Wolf, and Jenn-Air.
Areas Served
Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Arlington
Address
200 Rhode Island Avenue
Washington, DC 20001
Hours
Mon
7:00 am - 7:00 pm
Tue
7:00 am - 7:00 pm
Wed
7:00 am - 7:00 pm
Thu
7:00 am - 7:00 pm
Fri
7:00 am - 7:00 pm
Sat
8:00 am - 4:00 pm
Sun
Closed

Compiled Score:

S.O.S. Appliance Repair & Service has received 4.7 out of 5 stars based on 54 customer surveys conducted through Our Research Partners.
5
47
4
4
3
0
2
1
1
2
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/24/2021

No review comments provided

Review by
09/21/2021

No review comments provided

Review by
09/21/2021

No review comments provided

Review by
09/21/2021

No review comments provided

Review by
09/15/2021

“I was happy that I didn't have to wait for them to order the part, and that they were able to repair my appliance the same day.”

Review by
09/15/2021

“The ice maker was fixed, and he saved me a few hundred dollars. The serviceman was knowledgeable and efficient.”

Review by
09/15/2021

No review comments provided

Review by
08/30/2021

No review comments provided

Review by
08/30/2021

“Yes.”

Review by
08/30/2021

No review comments provided

Review by
08/25/2021

“As I recall, I had some problems. I reached out to them, and it took several days for them to get back out to me. They fixed a dishwasher, and although the technician was a very nice young man, he didn't really have any of the parts in his truck. He had to order them, and it took quite a while. It was maybe out of his hands, but it took longer than I expected.”

Review by
08/18/2021

“SOS Appliance Repair and Service LLC are very professional and knowledgeable. They had everything needed in their truck and repaired our appliance on the same day which was important for us.”

Review by
08/18/2021

“After the initial installation a part failed and they returned the same day at got it working. The customer service was great.”

Review by
08/18/2021

“We have used them multiple times.”

Review by
08/18/2021

No review comments provided

Review by
08/18/2021

No review comments provided

Review by
08/17/2021

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Review by
08/17/2021

No review comments provided

Review by
08/17/2021

“They did a good job!”

Review by
12/10/2020

No review comments provided

Review by
12/04/2020

“They came to repair the oven but weren't able to so I had to get a new one.”

Review by
12/03/2020

No review comments provided

Review by
11/24/2020

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Review by
11/24/2020

No review comments provided

Review by
09/01/2020

“They are an excellent appliance repair company. I have been using them for a few years and they are consistently excellent.”

Review by
08/27/2020

No review comments provided

Review by
08/27/2020

“They were courteous and they took care of the issue.”

Review by
08/27/2020

“They were extremely uncommunicative. They didn't come several times when they were supposed to and didn't even call.”

Review by
08/10/2020

“They were able to set up a fast appointment.”

Review by
08/10/2020

No review comments provided

Review by
08/10/2020

No review comments provided

Review by
08/10/2020

No review comments provided

Review by
08/10/2020

“SOS Appliance Repair and Service came within a couple of hours of calling. That was nice. It took a few days to get the part but they couldn't control that. They were very promt to diagnos the problem.”

Review by
10/03/2019

“They were prompt and they explained the issue to me and also made a recommendation of how to care for the dishwasher in the future.”

Review by
10/02/2019

No review comments provided

Review by
10/02/2019

No review comments provided

Review by
09/27/2019

“They were perfectly nice and responsive.”

Review by
09/18/2019

No review comments provided

Review by
08/28/2019

No review comments provided

Review by
08/28/2019

“SOS Appliance Repair is very reliable. They answer all our questions and come back as needed with little or no charge for the small things.”

Review by
08/27/2019

“SOS Appliance Repair and Service is always quick to respond. They do quality work.”

Review by
08/27/2019

No review comments provided

Review by
08/14/2019

No review comments provided

Review by
08/08/2019

No review comments provided

Review by
08/08/2019

“SOS Appliance Repair and Service charges a fair price for the job done. A lot of other companies charge a flat book price but SOS only charges for the work they complete.”

Review by
08/07/2019

No review comments provided

Review by
08/07/2019

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Review by
08/07/2019

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Review by
07/17/2019

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Review by
07/10/2019

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Review by
07/10/2019

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Review by
07/09/2019

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Review by
07/09/2019

No review comments provided

Review by
07/09/2019

No review comments provided

Review by
07/25/2018

No review comments provided

Review by
07/24/2018

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Review by
07/16/2018

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Review by
07/16/2018

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Review by
07/16/2018

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Review by
07/16/2018

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Review by
07/16/2018

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Review by
07/16/2018

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Review by
07/16/2018

No review comments provided

Review by
07/03/2018

No review comments provided

Review by
07/03/2018

No review comments provided

Review by
06/27/2018

No review comments provided

Review by
06/26/2018

No review comments provided

Review by
06/26/2018

No review comments provided

Review by
06/26/2018

No review comments provided

Review by
06/26/2018

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Review by
06/26/2018

No review comments provided

Review by
02/22/2018

“On the whole, fairly positive, on time, pretty friendly. I think the problem has been fixed. It was a pretty minor issue and maybe a little more expensive than we thought it was going to be, but not crazy. So, all in all, he was prompt and quick at resolving everything. I'd grade S.O.S. Appliance Repair B+.”

Review by
02/22/2018

“We had a dryer repaired. He was good. The repair person was there on time and finished the job. The dryer's working now. They showed me—everything is good. I'd give them an A.”

Review by
02/22/2018

“I think everything is good. They fixed a dishwasher for me—no complaints. I recommend them. So far, everything seems to be working fine. If I have any problems I will call them.”

Review by
02/22/2018

“ No complaints.”

Review by
02/22/2018

“I think he had to replace the thermostat on the washing machine. It's the second time I've used them, and I have actually found them to be great. I used them again the second time because I was so happy with them the first time. Whoever they sent to me, ask for him. He's a really good guy. I used the same guy twice. I'd give them an A+. They're really, very good. I would highly recommend S.O.S. Appliance Repair.”

Review by
02/22/2018

“They had a timely response. They get an A.”

Review by
02/22/2018

“They were prompt. They were on time, and they did a great job. There were no complaints, and I would highly recommend them.”

Review by
02/22/2018

“I actually haven't checked my appliance yet to see if it's working properly, but I'm hoping that it will be. They fixed the dishwasher. Overall, I would give them an A.”

Review by
02/22/2018

“We actually called S.O.S. Appliance Repair about two appliances in close succession. We had purchased a Maytag washer and dryer, just over four years ago, and they were absolute top of the line, and we thought that that would last. Unfortunately, the washer went bad, and we called out SOS for them to take a look at it, based on Best Pick Reports recommendation originally. They came out and advised us that it would be $1200 to resolve, and we just decided to not have it fixed—but we felt that they were honest and straightforward with us, so we called them out, when two weeks later, the dryer also went bad, and they were able to quickly resolve the problem for us at what we felt was a reasonable price, despite the fact that the appliances are much poorer made than we expected. I would give them an A+. I already have recommended them.”

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