R.S. Andrews Services, Inc.

Frederick Calawor

4 months ago

Nate was fantastic. I got a notification prior to his arrival, he showed up (ON TIME!!!), got my AC squared away and verified some other things going on that needed to be addressed. Very friendly, very knowledgeable and professional. I didn't get a chance to leave a review for the admin lady when I first called- but she was very friendly and professional as well. This has been a great experience all around!

Robert Easter

in the last week

Marcus did a wonderful job. I wish all those who we hire were as thoughtful and meticulous as Marcus. His attention to detail and willingness to do the little extra tasks make his work truly professional.

Kevin Berg

2 months ago

I had a very disappointing experience with R.S. Andrews Heating & Air. I called them because my main A/C system wasn't cooling properly. After paying a $125 diagnostic fee, I was told the system had a refrigerant leak and should be replaced. When I asked where the leak was, the technician admitted he didn't know and said additional testing would be required, but couldn't tell me the cost. Instead, I was referred to a salesperson. The salesperson recommended replacing the entire system (an estimated $20,000) before the leak had even been identified. After I requested an actual diagnosis, I was quoted an additional $225 per system to inject UV dye into my two of my three systems. I agreed. The technician injected the dye, but when I asked when he would return to locate the leak, I was told I would need to schedule—and pay for—another $125 service call just to determine the results. I left a call for their customer service manager to ask for an explanation and never received a call back. I am actually a customer of R.S Andrews who pays for an annual maintenance agreement, I expected a diagnostic process focused on identifying the problem before recommending a complete system replacement. Instead, I felt the emphasis was on selling new equipment rather than determining whether the existing system could be repaired. I ultimately hired another HVAC company, which quickly identified a repairable leak in the evaporator coil. Having a clear diagnosis before recommending a $20,000 replacement is exactly the level of service I expected from the beginning. It’s no wonder the Heating and Air Conditioning business has such a poor reputation with this abuses like this.

Eduardo Molina

4 months ago

Max was very professional and explained what we needed perfectly. Dealing with RS Andrew’s was great and I definitely would recommend them. They got our AC running the same day with no issues.

Brian Stickler

a month ago

Max showed up on time. Professional appearance, wearing branded clothing. Clean van. He was polite. Got his work done quickly and proved me with a solution to the program I was having. He did a great job. I'll use them again for sure.