Len The Plumber
2nd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Len The Plumber has received 4.7 out of 5 stars based on 23 customer surveys.
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2nd year as a Best Pick Call
"For over 20 years, our customers have become repeat customers because they trust us. They know we'll do what we say we're going to do and that we'll stand by our work. Our technicians have the expertise and knowledge to complete any plumbing job—big or small."

Len Bush | Owner
Company Information
Services Offered
Len The Plumber is a full-service plumbing company that offers drain cleaning; sewer, water, and gas line work; and water heater repair and replacement. The company also specializes in sump pumps, wells, video sewer inspections, trenchless sewer line repair, boilers, and water purification.
Company History
The company was established in 1996 by owner Len Bush.
Distinctions
The company is a Maryland Plumbing-Heating-Cooling Contractors Association member.
Employee Information
Employees wear uniforms, drive marked, fully-stocked vehicles, and undergo background checks and drug testing prior to being hired.
Additional Information
The company offers free sewer line estimates and same-day service seven days a week with no extra charge for evening or weekend appointments.
Licenses
PA129501
Areas Served
Coatesville, Downingtown, Kennett Square, Phoenixville, West Chester, Broomall, Havertown, Media, Springfield

Compiled Score:

Casteel Heating, Cooling, Plumbing and Electrical has received 4.7 out of 5 stars based on 319 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/12/2018

“When I talked to the guy, I told him that I had checked on all the parts that were necessary to do the job and he agreed with me that those parts were what he would use, and then I research how much those parts would cost and I found out that he was overcharging for his labor. He did the whole job and he gave me a minor discount because of my complaint but I still wasn't satisfied because I told him that I would get the parts and he could just do the labor and he mislead me because he said, ‘Oh well I have to get them,’ even though I just told him exactly what I need, I can get. So, I think there was a little bit of deception. I'd give them an A. I thought the quality of work was adequate. I'm assuming he knew what he was doing. He replaced the well pump.”

Review by
03/12/2018

“My brother had to fix the tub and he had to fix the garbage disposal - I don't know if Len did that or not. But the garbage disposal, the pipe was put in the wrong way. My daughter just had a baby and we had beef and noodles the other day and I went to chop up the noodles and they went all over the bottom of the sink, all the way down the basement. I had to clean all that. We had somebody here to fix the tub upstairs. We had him fix the toilet because it was leaking through the light fixture below it. So Len came in and fixed the toilet. And he also did the garbage disposal and he put it in wrong and caused me a nightmare. I would say B. We don't have any problems with the toilet, but it backs up sometimes.”

Review by
03/12/2018

“We use another company and they didn't send a person when we needed it and we were very upset so we heard of Len the Plumber and we called and were very satisfied. It wasn't a huge job but it was important for us and ended up with a very, very pleasant individual, obviously knew what he was doing and fixed it and wore little boots so he wouldn't get our house dirty and all that stuff. It was a restroom, I think there was a toilet issue. There weren't any issues so I'd give them an A-. They did a good job and worked. Likely to recommend them.”

Review by
03/12/2018

“They came at a time when I really needed someone. They didn't turn me down and the guy was proactive on the job. He didn't leave me hanging. They put a faucet in for me. It was excellent all the way through. A+. The guy who did my work was excellent. He had patience. I had to run out to the store to get a faucet. That man could've left my house. He stayed there, he waited for me to come back because I had the wrong faucet. So, he waited at my house patiently for me to come back to go get the faucet.”

Review by
03/12/2018

“They did a great job. They were very responsive, did the job and that was it. I had an emergency leak in the bathroom that was leaking through my floor to the ceiling below and they were able to come in and take care of that problem. I'd give them an A+, I was very pleased.”

Review by
03/12/2018

“The guy that came, he had a good temperament and they had good service. They did regular house plumbing, a sink in my kitchen. I'd give them an A+. Very clean. Made sure everything was cleaned up and took everything behind.”

Review by
03/12/2018

“The only thing I can tell you, they don't give you the estimate right away, there was back and forth and it was really expensive. They did the job for like $700. Not satisfied, C. Quality was OK.”

Review by
03/12/2018

“They were good. They did what we needed them to. It was more house plumbing. I was satisfied. I wouldn't give the highest grade, a B+ is good. I think they were good. I'd recommend them.”

Review by
03/12/2018

“The technician that came, he worked until he got the problem solved. My sink was clogged up. I'd give them an A. I would definitely use them again.”

Review by
03/12/2018

“They were just very good. They replaced the sump pump. I'd give them an A. Customer service was great too. Very likely to recommend them.”

Review by
03/12/2018

“I liked their responsiveness. They did both drain/sewer and inside plumbing. I'd give them an A. I had a good experience overall.”

Review by
03/12/2018

“What I thought was going to be a clogged toilet has turned into a major project of pulling pipes out of cement floors and stuff like that, so it's turned into a little more than I had expected. It started off as a blocked-up toilet downstairs and it backed up into the shower and they found that the pipes underneath the concrete were all broken up. I'd probably give them a B overall. Quality seems to be good.”

Review by
03/12/2018

“I only had them come one time. They came quick. The guy seemed competent. We've had incompetent people before, I'm sure everybody else has had too. It was a situation where we had to eliminate if it wasn't this, then it was something else. And it was pretty straightforward. It was not a complicated thing. I'd call them again.”

Review by
03/12/2018

“They were able to come the same day. They just fixed my toilet. I'd give them an A.”

Review by
03/12/2018

“They replaced a well pump. I would say they're B+.”

Review by
03/09/2018

“He came when he said he would and he did the job we needed. I'd give them an A.”

Review by
03/09/2018

“He seemed to be very knowledgeable but it was very expensive. I didn't understand the charge. My garbage disposal wasn't working. I'd probably give them a D because of that. I think it was kind of ridiculous, a crazy charge. There were no complaints with their quality of work, customer service, or punctuality.”

Review by
03/09/2018

“Len The Plumber were very good. They were doing some general plumbing and they did very well. No complaints at all.”

Review by
03/09/2018

“Len The Plumber did a nice job, very nice job. It was a general plumbing job for me. I'd give them an A+.”

Review by
03/09/2018

“The plumber they sent me was very nice, did the work very quickly, and was in and out. It was good. They unclogged a toilet for me and fixed a leaky pipe that runs through the bath. I'd give them an A.”

Review by
03/09/2018

“It was good. Len The Plumber pretty much explained everything in full detail without leaving anything out. It was good. They put in a new well. I'd give them an A. It was on time. Everything was good.”

Review by
03/09/2018

“The guy they sent out had a good personality. I'm a bit of a do-it-yourselfer, but what he did for us was something that was over my head. He didn't mind me watching over his shoulder and actually took the time on one or two occasions to explain what he was doing and why. I found that very nice of him and because of that, we'll most likely call them again. They were replacing a trap in a section of plumbing in a bathroom tub. I'll give them an A. So far, so good. I would highly recommend them.”

Review by
03/09/2018

“I remember they came out right away but they didn't quote us a price to fix it, and then we're having them install a farm sink. And then the sink, they said they had to install it before they could do the rest. So, we made an appointment for a couple of days later and a different person came out and they did it all but then it was like almost $800 and we had no idea it was going to be that much. They did a nice job but it was very pricey and then there was no quote at the beginning like there should've been. And then I felt bad for the second guy because he's like, “You should've had a quote before we left the first time.” I would say they're a B.”

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