Len The Plumber
2nd year as a Best Pick
Best Pick 2018
certified company
Based on 37 Surveys
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Compiled Score: star star star star star
Len The Plumber has received 5 out of 5 stars (A-rating) based on 37 customer surveys conducted by Best Pick Reports.
2nd year as a Best Pick Call
"For over 20 years, our customers have become repeat customers because they trust us. They know we'll do what we say we're going to do and that we'll stand by our work. Our technicians have the expertise and knowledge to complete any plumbing job—big or small."

Len Bush | Owner
Company Information
Services Offered
Len The Plumber is a full-service plumbing company that offers drain cleaning; sewer, water, and gas line work; and water heater repair and replacement. The company also specializes in sump pumps, wells, video sewer inspections, trenchless sewer line repair, boilers, and water purification.
Company History
The company was established in 1996 by owner Len Bush.
The company is a Maryland Plumbing-Heating-Cooling Contractors Association member.
Employee Information
Employees wear uniforms, drive marked, fully-stocked vehicles, and undergo background checks and drug testing prior to being hired.
Additional Information
The company offers free sewer line estimates and same-day service seven days a week with no extra charge for evening or weekend appointments.
Areas Served
Coatesville, Downingtown, Kennett Square, Phoenixville, West Chester, Broomall, Havertown, Media, Springfield

“They did a great job. They were very responsive, did the job and that was it. I had an emergency leak in the bathroom that was leaking through my floor to the ceiling below and they were able to come in and take care of that problem. I'd give them an A+, I was very pleased.”

“They came at a time when I really needed someone. They didn't turn me down and the guy was proactive on the job. He didn't leave me hanging. They put a faucet in for me. It was excellent all the way through. A+. The guy who did my work was excellent. He had patience. I had to run out to the store to get a faucet. That man could've left my house. He stayed there, he waited for me to come back because I had the wrong faucet. So, he waited at my house patiently for me to come back to go get the faucet.”

“They were just very good. They replaced the sump pump. I'd give them an A. Customer service was great too. Very likely to recommend them.”

“The guy they sent out had a good personality. I'm a bit of a do-it-yourselfer, but what he did for us was something that was over my head. He didn't mind me watching over his shoulder and actually took the time on one or two occasions to explain what he was doing and why. I found that very nice of him and because of that, we'll most likely call them again. They were replacing a trap in a section of plumbing in a bathroom tub. I'll give them an A. So far, so good. I would highly recommend them.”

“We use another company and they didn't send a person when we needed it and we were very upset so we heard of Len the Plumber and we called and were very satisfied. It wasn't a huge job but it was important for us and ended up with a very, very pleasant individual, obviously knew what he was doing and fixed it and wore little boots so he wouldn't get our house dirty and all that stuff. It was a restroom, I think there was a toilet issue. There weren't any issues so I'd give them an A-. They did a good job and worked. Likely to recommend them.”

“The guy that came, he had a good temperament and they had good service. They did regular house plumbing, a sink in my kitchen. I'd give them an A+. Very clean. Made sure everything was cleaned up and took everything behind.”

“Len The Plumber did a nice job, very nice job. It was a general plumbing job for me. I'd give them an A+.”

“I liked their responsiveness. They did both drain/sewer and inside plumbing. I'd give them an A. I had a good experience overall.”

“It was good. Len The Plumber pretty much explained everything in full detail without leaving anything out. It was good. They put in a new well. I'd give them an A. It was on time. Everything was good.”

“He came when he said he would and he did the job we needed. I'd give them an A.”

“The plumber they sent me was very nice, did the work very quickly, and was in and out. It was good. They unclogged a toilet for me and fixed a leaky pipe that runs through the bath. I'd give them an A.”

“They were able to come the same day. They just fixed my toilet. I'd give them an A.”

“I only had them come one time. They came quick. The guy seemed competent. We've had incompetent people before, I'm sure everybody else has had too. It was a situation where we had to eliminate if it wasn't this, then it was something else. And it was pretty straightforward. It was not a complicated thing. I'd call them again.”

“Len The Plumber were very good. They were doing some general plumbing and they did very well. No complaints at all.”

“The technician that came, he worked until he got the problem solved. My sink was clogged up. I'd give them an A. I would definitely use them again.”

“I would highly recommend Len The Plumber. They kept me fully informed of the process, from scheduling through the arrival of the plumber, so I was not kept waiting for hours wondering when he'd show up. When he arrived, he was professional and courteous, and he completed the job quickly and efficiently. I will not hesitate to call Len again.”

“We were pleasantly surprised with the service we received from Len The Plumber. No one wants to be faced with the need for a plumber on a weekend, but the service was quick, and the serviceman was extremely polite and professional.”

“I called on a weekend and was able to get same-day service for a plumbing issue with a toilet. The plumber was courteous and performed the work efficiently and completely. I was very pleased with my experience, and I would use them again.”

“The plumber was knowledgeable, courteous and efficient. He not only fixed the problem I called him out for but diagnosed another problem and fixed it as well.”

“They did a good job as far as replacing the pipes in the ground but I had the concrete piled in my yard for over two weeks, I had to call and email and they took their time for removal of concrete”

“It was great being able to call a plumber on a Sunday for a problem that had to have an immediate remedy.”

“I was very impressed with John McKinnon. We've been in our house for many years, but have put off some maintenance items for a while - this was our first plumbing service! He explained to me what was most critical and what could be done at a later time. Even though I had not mentioned the problem when placing the service order, John was able to replace my well pump that same day, so I was impressed with how prepared they are with items on their truck.”

“Everything was excellent, but I telephoned and emailed another firm, Aspen Hill Plumbers. Am glad that Len the Plumber responded as I needed ASAP service, not on Monday morning.”

“Very satisfied.”

“Len the Plumber was professional as they come.”

“Very pleased with the service and the job done. Would call again.”

“Len professionally provided all I needed. I would not hesitate to call Len the Plumber again. This was the second time I did call.”

“We had Ron Green fix/replace our toilet and he has done significant work on my daughter's home and all of it was extremely well done. We'd recommend Ron to anyone.”

“There communication is excellent. They keep you very informed on who's coming to repair your problem, they even give you some background on your plumber.”

“Wow! Our plumber (whose name I have plum forgotten) was fantastic. He fixed something that another plumber couldn't figure out, and did it quickly. When he missed one thing, I called him and he returned in about five minutes.”

“I believe he did well and explained the services he was providing.”

“We have had Len the Plumber help us with plumbing problems on two separate occasions. We have found the staff to be courteous and professional and the techs to be efficient and thorough.”

“Shawn was very courteous, careful of my home, i.e., the furniture, the carpet, etc. He explained everything that needed to be done in detail so I would understand exactly why I was replacing my hot water heater.”

“I was very happy that on a Sunday Len the Plumber was open and had someone provide me a survey the next day which led to the job starting the next day. I was also very grateful for the financing.”

“The plumber was prompt and nice. He did a great job.”

“I had a leak from my main line into my house late one night and called several plumbers that claimed to have 24 hour service and Len the Plumber was the only one that said they could not get there that night where all the others did not call back or did not show up. Len the plumber said they could get there at 9am the next day so I made the appointment and the lady on the phone said to call the county to shut the water so it did not leak all night and they where there the next day before the time they said they would be. They had to dig up my front yard to replace the main line into my house and took care of it that day, I was very thankful for their excellent and professional work. Thanks again!!”

“Work was done quickly and timely.”