Vito Services
6th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Vito Services has received 4.6 out of 5 stars based on 99 customer surveys conducted through GuildQuality.
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6th year as a Best Pick Call
"From our beginnings as a one-man shop on K Street, we've grown to become one of the largest and most successful HVAC and plumbing service companies in the area. For 87 years, we've delivered quality service and products and have established ourselves through integrity, trust, and respect for our customers."

Michael A. Vito | Owner
Company Information
Services Offered
Vito Services installs and repairs air conditioners, air handlers, heat pumps, boilers, furnaces, humidifiers, thermostats, and air cleaners, as well as custom ductwork. The company offers same-day service and 24/7 emergency support.
Warranty
Vito Services provides a one-year parts-and-labor guarantee on installations.
Company History
Founded by James Vito, Sr., in 1934, the company is in its fourth generation as a family-owned-and-operated business.
Distinctions
Vito Services is a member of the Nexstar Network.
Additional Information
In addition to residential and commercial HVAC services, Vito Services provides complete plumbing, sewer, and drain services. Vito offers free estimates, a senior citizen discount, and financing with approved credit.
Areas Served
Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Arlington
Address
681 Southlawn Lane
Rockville, MD 20850
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
#2701021865

Compiled Score:

Vito Services has received 4.6 out of 5 stars based on 99 customer surveys conducted through GuildQuality.
5
80
4
8
3
5
2
4
1
2
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/20/2021

No review comments provided

Review by
08/20/2021

“Gavin was a great technician.”

Review by
08/19/2021

“I'd like to recognize Gavin, the technician.”

Review by
08/19/2021

“I would like to recognize the plumber for his exceptional service.”

Review by
08/19/2021

“I would like to recognize the salesperson. The salesperson was the reason why I went with Vito Service. His name was Tom Gilbert.”

Review by
08/19/2021

No review comments provided

Review by
08/19/2021

No review comments provided

Review by
08/19/2021

No review comments provided

Review by
08/19/2021

No review comments provided

Review by
08/19/2021

“I would like to recognize the sales manager. I felt he was pretty good.”

Review by
08/19/2021

“The service technician that was sent out had very exceptional service and I hope he is recognized for it.”

Review by
08/17/2021

“Vito Services have been very helpful to my family even through this Covid 19 Pandemic in carrying out their responsibilities to us and in being more than understanding and respectful of our situation. We recommend them to all very fervently. Sincerely, Norris A. Robertson, Jr.”

Review by
08/16/2021

No review comments provided

Review by
08/15/2021

“Everyone is graet”

Review by
08/15/2021

No review comments provided

Review by
08/15/2021

“Good overall”

Review by
08/15/2021

No review comments provided

Review by
08/15/2021

“I was recommended to Vito Services by a friend. The initial work was to replace a heat pump unit. The work was completed but there was no final walk through with me to talk about what had been done and inspect the final product. The Vito team removed a piece of trim molding that was not replaced and did not balance the airflow as agreed to in the scope of work. Since the work was done (less than 5 years ago) the motor on the unit went bad, two circuit boards blew, and the thermostat went bad. As we were trying to get the above items fixed, there were constant backordered items with no follow up from Vito Services. I would set reminders on my calendar to call them for follow up on the needed parts...sometimes 6 to 8 weeks out. Typically, it would be 3 to 5 calls needed for each part. There were promises by the Vito team to call me back but, that rarely happened. Also, I can't think of a single voicemail message that was returned. The last part of this is the cost...as the equipment installed by Vito was breaking and I was spending time to track them down for follow ups, I would be charged for the work when the equipment was worked on. I understand they need to be compensated for their time and expertise, but at times it seemed insulting to be charged full price for Vito to fix equipment that was installed by Vito less than 5 years earlier.”

Review by
08/13/2021

“Kenny Young”

Review by
08/12/2021

No review comments provided

Review by
08/12/2021

“I have been very pleased with all of the technicians who have come for various visits”

Review by
08/12/2021

No review comments provided

Review by
08/12/2021

No review comments provided

Review by
09/10/2020

No review comments provided

Review by
09/02/2020

“They have excellent service.”

Review by
08/25/2020

“Vito Services's billing is questionable.”

Review by
07/30/2020

“Great company. Excellent leadership. Incredible service.”

Review by
07/20/2020

No review comments provided

Review by
07/16/2020

“The quality of service was great.”

Review by
07/13/2020

“It is the best company in the area”

Review by
06/22/2020

No review comments provided

Review by
06/10/2020

“The gentlemen that came out was very good.”

Review by
06/06/2020

No review comments provided

Review by
06/06/2020

No review comments provided

Review by
06/03/2020

“I Service. Tech.”

Review by
06/03/2020

“I am satisfied with the quality of materials used.”

Review by
06/01/2020

“I would like to recognize William for his exceptional service.”

Review by
05/11/2020

“I was satisfied with the work and would hire them again.”

Review by
05/05/2020

No review comments provided

Review by
05/01/2020

“Most of Vito's Services work for us involves routine inspections of our H/AC systems. But we had one emergency call last year when our water heater failed. Vito's Services responded quickly, effectively and at a good price.”

Review by
05/01/2020

“Tracy Duvall responds immediately to everything.”

Review by
05/01/2020

“To be determined.”

Review by
05/01/2020

“I just felt they did a great job. They were prompt, on time, and I'd recommend them.”

Review by
05/01/2020

“Gavin Reid”

Review by
05/01/2020

“They have good value and good customer service.”

Review by
04/30/2020

“They were great all around.”

Review by
04/29/2020

No review comments provided

Review by
04/24/2020

“The workers we always dealt with were very warm, friendly and capable. They went above and beyond making us happy. We enjoyed knowing our workers by name for many years and recommend Vito and our repair people, Bobby, William and Maurice very highly.”

Review by
04/20/2020

No review comments provided

Review by
04/18/2020

No review comments provided

Review by
04/18/2020

“Excellent workmanship by the techs; good personal experience with Mr. William Thomas from beginning to end, needs assessment, work installation (timely and error-free, and final inspection.”

Review by
04/18/2020

No review comments provided

Review by
04/15/2020

No review comments provided

Review by
04/13/2020

“Yes, I would recommend Vito Services to a friend.”

Review by
04/11/2020

“Yes, Vito provides exceptional service!”

Review by
04/09/2020

No review comments provided

Review by
04/08/2020

“I think Tracy is outstanding. She is always available. Gavin is knowledgeable. Bobby in plumbing is so great. I had a recent problem and he stayed with it until we resolved it.”

Review by
04/08/2020

“The technician who came out was very professional and nice. He was knowledgeable about his job.”

Review by
04/08/2020

“I did not feel that anyone deserved recognition.”

Review by
04/08/2020

No review comments provided

Review by
04/08/2020

“The crane used to get the unit on the roof worked. The time I thought it took to remove the old unit and put the new one up there, was far shorter than I thought. It was as very expeditious.”

Review by
04/07/2020

No review comments provided

Review by
04/07/2020

“Every person from Vito Services who has provided service for us (both in the heating/air conditioning and plumbing departments) has been prompt, professional and knowledgeable.”

Review by
04/07/2020

No review comments provided

Review by
04/06/2020

“Gregory was awesome!”

Review by
04/06/2020

No review comments provided

Review by
04/06/2020

No review comments provided

Review by
04/03/2020

“Jovan Nixon -- is very professional and at the same time very friendly. Informs the customer what the problem is , and how to fix.”

Review by
04/02/2020

No review comments provided

Review by
03/09/2020

No review comments provided

Review by
03/09/2020

“William Craft”

Review by
01/12/2020

No review comments provided

Review by
01/09/2020

“In the plumbing services they have performed.”

Review by
12/06/2019

No review comments provided

Review by
12/06/2019

“Their responsiveness met/exceeded my expectations.”

Review by
12/06/2019

“The company was courteous and patient.”

Review by
12/06/2019

“Vito Services met my expectations due to the workers and the quality of the work. The professionalism was great.”

Review by
11/26/2019

“I had an excellent experience with all the people associated with Vito.”

Review by
11/23/2019

“Finally getting some that knew what they were doing to fix the problem.”

Review by
11/18/2019

“I would like to recognize Gavin.”

Review by
11/16/2019

“Everything went as promised”

Review by
11/16/2019

“The service engineer, I believe his name is Thomas, was excellent—knowledgeable, fair, and reasonable, especially in resolving a problem.”

Review by
11/16/2019

No review comments provided

Review by
11/15/2019

“I was very satisfied with the fact that they came out the same day.”

Review by
11/13/2019

“Vito exceeded my expectations with price, the company was there when expected and professionalism.”

Review by
11/13/2019

“They met them everywhere with their knowledge and doing the work. I wouldn't say that they exceeded them only because it was a fairly simple project and I expected them to be able to complete it.”

Review by
11/13/2019

“Vito Services are well knowledgeable about their service.”

Review by
11/13/2019

“Both of the techs that have come out have been excellent.”

Review by
11/13/2019

“They were efficient, friendly and on time.”

Review by
11/12/2019

No review comments provided

Review by
11/11/2019

No review comments provided

Review by
11/11/2019

“I highly recommend Vito. Came same day when I had issues with the furnace a couple of years ago. Also had them install the new hot water tank several years back. Still working wonderful!”

Review by
11/11/2019

No review comments provided

Review by
11/11/2019

No review comments provided

Review by
11/11/2019

“The team was on time and very efficient. Their workmanship is beautiful.”

Review by
11/11/2019

No review comments provided

Review by
11/11/2019

No review comments provided

Review by
11/11/2019

No review comments provided

Review by
11/11/2019

“I had all kinds of problems with this service”

Review by
09/24/2018

No review comments provided

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