H&E Comfort Services, LLC

Peg Martinez

2 months ago

I needed a new control panel installed after a small fire. The problems were numerous: 1)Tech arrived on the second day without supplies, even though he had a list from the initial assessment the previous day. 2)Tech installed the wrong circuit breakers and didn't install the additional ground wire. He also resisted installing the correct surge protector. 3) Tech refused to label the box even though the contract stipulated that it would be done 4) Job was so messy that the tech had a hard time closing the panel door. (see attached photos) 5) Tech was very young and seemed a bit overwhelmed by the job. I never felt confident he was doing it up to code. 6) Because of this, I had another electric company come check the work. Their electrician found the box disorganized, the ground wire connected improperly, and and incorrect use of Wago connectors. He redid everything, and now it is up to code, neatly organized, and the door closes properly. When I confronted the owner, secretary and technicians at H & E Comfort Services, their common response was they "wanted to be transparent and provide me with a quality product." The did neither, and it was a horrible experience. I would never recommend H & E for work. Stay away!

Kenneth Vernon

2 months ago

Bradley and Hunter truly went above and beyond. From start to finish, their professionalism, knowledge, and attention to detail were outstanding. They took the time to explain everything clearly, answered all my questions, and made sure the work was done right—not rushed. What really stood out was their commitment to customer satisfaction. They showed up on time, were respectful of my space, and didn’t leave until they were sure everything was working perfectly. It’s rare to find service providers who genuinely care about quality and doing right by the customer, but Bradley and Hunter absolutely do. I highly recommend H&E Comfort Services to anyone looking for reliable, honest, and top-tier service. I will definitely be using them again.

JAMES DENSMORE

2 months ago

Bradley Turner was fantastic! I had company coming over and needed the repair done quickly. Bradley arrived within an hour of my call and got everything fixed efficiently. He was professional, explained everything clearly, and made sure everything was running smoothly. I’m grateful he was able to help so promptly—he really turned a stressful situation into a breeze! Thanks H&E

Sherry Plaskett

4 months ago

After 42 years, my HVAC heater finally retired. I initially thought it just needed the pilot relit, but Bradley, the technician, arrived and carefully assessed the unit and my attic noted lack of installation. Bradley partnered with his supervisor Justin to review the findings. Justin explained the cost options upfront with no pressure, their professionalism and knowledge gave me confidence. Scheduling was quick and I was touched when Justin brought me a space heater a thoughtful and genuine gesture. I truly value excellent customer service. So, far H&E has exceeded my expectations.

Jessie Celeste

4 months ago

Great customer service! They responded the same day and even came out that same afternoon to inspect my HVAC system. The technician, Richard, was very friendly and helpful. He recommended that Justin come out to take a closer look at my ductwork, and Justin was equally great—super knowledgeable, answered all my questions, and clearly explained my options. Overall, the experience was quick, professional, and extremely helpful. I would definitely recommend them to anyone needing an HVAC inspection.