Hero Home Services

Kathy Peterson

a month ago

My experience with Mike Wiley was excellent. He came on a warranty repair - and this is important to know as there was no upsell - he just did a quality repair job. The reasons I gave this rating are: 1) He showed respect for property. He protected the carpets when coming in and cleaned up thoroughly after the repair. 2) He showed respect for the customer. I asked a number of questions, and he answered clearly or explained a technical term when needed. He was not impatient with questions. And in my experience, competent people are comfortable with questions. 3) He was very thorough in the repair and tested it out fully after completion. When he arrived - he reviewed all prior error codes to understand if there were other issues that might be causing the problem. He drove and got a replacement part to install the same day. I highly recommend Mike.

Chris Van Meter

2 weeks ago

Both teams were fantastic. Thoughtful and attentive during a long day of install on both sides of our duplex. Laron and Tyler and apprentices worked well as teams, and sought out the best possible efficiencies in building out new ductwork and running new intakes and vents.

dagoberto medina

in the last week

The best service for mini-split units. The owner, Jhonhatan, is a great person; you can always call him—he’s always ready to resolve any issue you might have with your unit. He also takes the time to explain things if the unit isn’t working correctly. I was a bit confused about how to use the app on my phone, so he came to my house and walked me through how it works, step by step. 10 out of 10.

Abbi Kisthart

2 weeks ago

We have had an awesome experience with all of our Hero specialists! We’re part of the Happy Home plan and have really appreciated the care, time, education, and expertise from Hero across all of our inspection appointments. All of their specialists are professional, knowledgeable, and excellent communicators. Special shoutout to our electrician team of Nate and Chris, and our plumber Sam for their thorough assessments and education about our home today. They all took the time to conduct a thorough inspection of everything, and went the extra mile in their explanations and recommendations to help us feel empowered to make important choices for our home. We really felt heard and appreciated getting answers to our questions. Thanks to everyone at Hero!

George McFly

a month ago

Dylan did a good job, coordinating with my renter while I was out of town. While the whole thing started as an AI joke from my friend, it turned out that I in fact needed replacement water heater. Dylan was instantly responsive to the call, quickly assessed my replacement prices and overall service, and was able the same day to replace the water heater quickly and painlessly. Thank you!