Best Home Services

Lydia McIntosh

a month ago

Come one, come all! Visit the very best snake oil salesman in all of Southwest Florida. After getting a brand new AC unit in 2022 we have had subsequent issues upon issues. A coil replacement, leaking refrigerant, a pump replacement, and at the very least 8 service calls because our house was not cooling properly. In a unit that is only 4 years old this was not the expectation we had upon purchase. The photos included are clear representation of their "best" and if this is their best then I don't want it. After the the initial installation it had to be redone. I was first quoted $500 to fix their mistake and $1,500 during a second quote. Needless to say, we've switched companies and wish we had gotten a second opinion to begin with to avoid the headache of dealing with Best Home Services. *UPDATE* After hearing from Rachel and what is now Veteran Air, she took our situation to heart and went above and beyond to correct all issues incurred from the former Best Home Services. Rachel was responsive, made us feel like a priority and was always available. The technician, Xavier, came out and was able to assess our unit and diagnose the issues. From the time Rachel reached out to us out of concern for our unit, to the time the AC was fixed was less than a week. They resolved the broken elements and also replaced the mildew plenum. The same AC unit that was reading 88 degrees before resolution has held a steady 74 since! Thank you Rachel, Xavier and team for your dedication to our family as customers. We've never been more grateful for our cool home.

Nancy Norris

5 months ago

I had been having some trouble in getting my humidity under control starting last summer. My prior Ac Company had determined that we needed a dehumidifier attached to our air conditioning system. It was installed and did not reduce the humidity practically at all. They came back multiple times and assured me on multiple occasions that it was fixed but it was not. Humidity kept rising t0 70. At this point we switched over to Best. At this point the summer was over and the humidity was no longer a problem. Then this year in May we started to have the same problem. One of their Technicians, Paul came out on 2 separate occasions and was able to get the dehumidifier to sync with the ac but the humidity was still high. Paul consulted with the staff at Best and they determined that the dehumidifier was either installed improperly or it was defective. Best put in a new dehumidifier and it is working beautifully. Best staff were all so very supportive during this very trying event and did a terrific job in installing the new and bigger dehumidifier and it is working perfectly. Throughout this process, everyone at Best were very professional and very responsive to this issue. I recommend Best very highly and we have been delighted with the professional and timely service that we continue to receive from this company! And Paul was terrific!!

Victor Stewart

2 years ago

I had a great experience with this technician. He was very courteous and of course knows his trade as being a plumber. He discovered something that I did not expect such as my water heater that I brought in 2021 needs to be replaced because of water Leaking in the wrong part of the water heater. He also unclogged a sink that has bothered me for years. We need people that put their compassion and skills and work into a company. Best HOME SERVICES has redeemed themselves with me and I will continue to use them.

Caryssa Razionale

9 months ago

Great plumbing service. Luneau was knowledgable, kind, energetic and just an overall pleasure to deal with! He explained everything very thoroughly and happily answered all our questions and concerns. 10/10!!

Nature's Ink

6 months ago

Luneau Gedeus did an excellent job. He was very professional, respectful, and a great listener. He took the time to explain everything clearly, gave helpful advice and suggestions, and made sure everything made sense before moving forward. His work was very detailed, clean, and well done. You can tell he takes pride in his work and knows what he is doing. I am very satisfied with the service and would highly recommend him to anyone looking for a reliable and professional plumber. I would definitely use him again in the future.