Monarch Home Services

Lorraine Doyle

2 months ago

Monarch Home Services was kind of annoying in their constant texts about scheduling a service call! But when I finally was ready to have them come to my home and check out the AC unit they worked with me on scheduling. Ray and Jose arrived and were very polite and professional. I explained what my purpose in having them do the inspection. They got right to it. They explained clearly and concisely what they found and asked pertinent questions. Jose got busy on the roof cleaning what he could. Ray worked up estimates for the ductwork. Once I chose the option the paperwork for the financing went quickly. Both men were respectful of my property and pleasant to interact with. New ductwork installation will start in 2 days!

J R

3 months ago

I work in a restaurant, my job is customer service. So I know very well when I am receiving great service versus good service. Jesús, Jesse, did a fantastic job at explaining to me the work or maintenance he was going to do to find the problem. And after he did his job, he explained to me what was happening and what was going to be done. He was very professional and I would love to have him be the guy that comes and services the unit I purchased from you guys because I felt confident that he did a great job.

Marlene Tovar

9 months ago

As a single mom, it can be stressful letting people into your home but my technician, Jesse, made me feel completely comfortable from start to finish. He was professional, patient, and took the time to explain everything clearly so I understood exactly what was going on with my unit. I also loved that Monarch Home Services offers the opportunity to donate canned foods to help the less fortunate while getting your service done. It felt good knowing that taking care of my home was also supporting our community. I definitely recommend Monarch Home Services and look forward to using them again in the future!

Eulogio Rodriguez

4 months ago

Jesse was very helpful and clearly explained what the AC unit needed to run properly and stay in good condition. He was easy to talk to and made me feel comfortable as I followed along during the inspection. He broke things down in a way that was easy to understand and never seemed impatient.

Kristen Hunter

2 months ago

They state they have upfront pricing but when they came they did not let my adult daughter know they cost to clean the blower and then charged 500 dollars for the service after the fact. After speaking to one of the managers I was able to get a refund back in regards to the situation. They did resolve my problem.