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FEATURED REVIEWS
“They did a great job installing my HVAC. They did it within the time they said they would. They explained how everything worked, so I was pretty happy with it.”
“Hot Water Heater Replacement - Quality work and parts! The expertise and customer service was top notch.”
“Very satisfied with the work done on my air conditioning, Working very well and the technician was very professional. The technician was very good about keeping him and my household safe from covid-19. Thanks again.”
“The technicians that did my plumbing were friendly, knowledgable, extremely pleasant to work with, and they did a great job.”
“Excellent rating from me on professionalism and explaining problems/solutions.”
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“The fella that came out was very friendly and took care of my problem.”
“They were very efficient.”
“They did a great job installing my HVAC. They did it within the time they said they would. They explained how everything worked, so I was pretty happy with it.”
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“Great quality of work”
“I had a tech cone out to inspect the heat pump as we were getting black sutton around our vents. I was told it's because it's a more efficient unit. About a month later the A/C stopped working and our bedroom carpet was wet. Well, they discovered 14 parts needing replaced, but the A/C was totally replaced after 3 weeks of no A/C. Part was ordered, wrong one came in , numerous appointments made then cancelled by Castel, never gave a call back when asked to, but the techs were polite though the initial installation only lasted 3 yrs. The water heater was not even 45 days old when we had an issue with it leaking. That problem was a simple fix. I will NOT EVER buy from Castel again!”
“Hot Water Heater Replacement - Quality work and parts! The expertise and customer service was top notch.”
“I was not at the rental property. I do not know if he greeted, wore shoe covers, advised on what he was doing, was nice. I do not know how he performed I just pay the bill.”
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“They are very responsive and high quality professionals!”
“When I do receive service, I am satisfied.”
“They did a great job.”
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“Casteel was very responsive to our request for an assessment and recommendations for a replacement water heating system. They were very helpful and informative in reviewing our options.”
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“Fine”
“Friendly and professional service. Quality work done in a timely manner.”
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“Casteel Heating & Cool was knowledgeable and professional.”
“I like Casteel because they are always on time, they always keep me informed if there's a change, and they explain things very clearly and completely so there are no misunderstandings. The gentleman who installed our thermostat really took his time to explain the new system to us.”
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“I wouldn't say anything bad about them, it was neither up nor down. I've used them, and I found them to be more expensive than I could pay. Their estimates were not within my budget.”
“They have very poor service. When they sold the product they claimed that yearly check ups were part of the cost, and they always run up the price and charge me for them. They deceived me about the annual check ups.”
“Very satisfied with the work done on my air conditioning, Working very well and the technician was very professional. The technician was very good about keeping him and my household safe from covid-19. Thanks again.”
“Felt robbed of the service fee”
“I have not had a visit by Casteel in over 6 months. Actually, the fall maintenance service is now due, but I have not heard from you to schedule it.”
“Responsive, professional and knowledgeable!”
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“I have never had even the least bit of a problem with Casteel.”
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“Too expensive.”
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“Excellent service!”
“The technicians that did my plumbing were friendly, knowledgable, extremely pleasant to work with, and they did a great job.”
“I always find their servicemen professional and knowledgeable. Casteel Heating & Cool, Inc. is always my first call for service.”
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