Casteel Heating, Cooling, Plumbing & Electrical
5th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Casteel Heating, Cooling, Plumbing & Electrical has received 4.6 out of 5 stars based on 107 customer surveys conducted through GuildQuality.
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78
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7
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5th year as a Best Pick Call
"At Casteel, we're serious about taking 'Amazing Care' of you! That means we'll care for your home as if it's our own. If you aren't completely satisfied, we'll refund your money. That's just one of the reasons families trust Casteel for outstanding heating, cooling, plumbing, and electrical service."

Gary Obert | Operations Manager
Company Information
Services Offered
Casteel Heating, Cooling, Plumbing & Electrical provides residential plumbing services, including sewer line repair and replacement and drain clearing. The company installs, repairs, and maintains gas, electric, and oil-fired water heaters. Casteel also offers residential HVAC and electrical services as well as 24/7 emergency service.
Services Not Offered
The company does not install or service industrial or commercial systems.
Warranty
Casteel offers a two-year guarantee on repairs as well as various warranties on water heater installations. All work performed by the company is backed by Casteel's Amazing Care Guarantee.
Company History
Casteel was founded in 1987.
Employee Information
Employees wear uniforms and shoe covers, use drop cloths, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna
Address
2218 Canton Road
Marietta, GA 30066
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
MP003497

Compiled Score:

Casteel Heating, Cooling, Plumbing & Electrical has received 4.6 out of 5 stars based on 107 customer surveys conducted through GuildQuality.
5
78
4
17
3
7
2
3
1
2
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/17/2019

“I was perfectly satisfied with the work that they did. No complaints.”

Review by
09/17/2019

“I have never had even the least bit of a problem with Casteel.”

Review by
08/28/2019

“Casteel Heating & Cool came in a timely manner. They had the old water heater taken out and put the new one in quickly and were very clean in doing so. I thought they would have put a pan down underneath the heater, but overall they were great!”

Review by
08/28/2019

No review comments provided

Review by
08/16/2019

No review comments provided

Review by
08/16/2019

No review comments provided

Review by
08/06/2019

“I can't remember the tech's name. They just did a good job when they came out to do everything.”

Review by
08/06/2019

No review comments provided

Review by
08/06/2019

“I would like to recognize the gentleman that comes out to do the bi yearly maintenance for his exceptional service.”

Review by
08/06/2019

No review comments provided

Review by
08/06/2019

No review comments provided

Review by
08/06/2019

“Cody was awesome. He always was extremely helpful and did exactly what needed to be done. I would definitely use him again.”

Review by
08/06/2019

“Casteel Heating & Cool, Inc. met or exceeded my expectations. Communication was good as far as dispatching and when they send someone out. Also, in taking care of what they need to take care of.”

Review by
08/01/2019

“I would recognize the salesperson and the technicians that put it in.”

Review by
08/01/2019

“Too expensive.”

Review by
07/07/2019

No review comments provided

Review by
06/30/2019

No review comments provided

Review by
06/30/2019

No review comments provided

Review by
06/30/2019

No review comments provided

Review by
06/28/2019

“They met my expectations in doing the job, they just should have done it right the first time.”

Review by
06/27/2019

No review comments provided

Review by
06/26/2019

“I was most satisfied with the skills of the workers.”

Review by
06/26/2019

No review comments provided

Review by
06/26/2019

“I was very happy with the work, they did a great job.”

Review by
06/26/2019

“I would like to recognize the employee who did the work for his exceptional service. He did an excellent job and was very knowledgeable.”

Review by
06/26/2019

“I can't remember names but I was very satisfied with every person. I have no complaints whatsoever.”

Review by
06/26/2019

“I can not remember his name, but the technician was very knowledgeable and professional.”

Review by
06/26/2019

“Marcus, the technician, provided exceptional service.”

Review by
06/26/2019

“I would like to recognize Cody Kersey for his exceptional service.”

Review by
06/26/2019

“They met my expectations with all areas of the project.”

Review by
06/26/2019

“The two guys who came out did a good job and should be recognized.”

Review by
06/26/2019

“I would recognize John, but he sold the company.”

Review by
06/22/2019

No review comments provided

Review by
06/22/2019

No review comments provided

Review by
06/17/2019

No review comments provided

Review by
06/17/2019

“I'm not usually good at remembering names, but Cody was outstanding and that is always enough to make someone remember!”

Review by
10/30/2018

No review comments provided

Review by
10/29/2018

“I was impressed with their timeliness.”

Review by
10/29/2018

No review comments provided

Review by
10/29/2018

“They met expectations.”

Review by
10/29/2018

“Based on my last expense of having a gas line installed I feel that I was Way over charged.”

Review by
10/25/2018

“Installed new HVAC system, Water Heater, and plumbing in two bathrooms.”

Review by
10/23/2018

No review comments provided

Review by
10/22/2018

“Tyler was helpful and very knowledgeable.”

Review by
10/21/2018

No review comments provided

Review by
10/21/2018

No review comments provided

Review by
10/18/2018

“Mr. Prather was personable and informative. He explained things he needed to do. I appreciated that.”

Review by
10/18/2018

“Their attitude, demeanor, and the way they treat us have always been respectful. We used to live in the west, and have noticed that the craftsmanship is not the best in the south. They have always lived up to our expectations though.”

Review by
10/18/2018

“Casteel Heating & Cool exceeded my expectations in timeliness because they got the job done quick, which I appreciate.”

Review by
10/18/2018

“Very prompt, courteous service”

Review by
10/17/2018

No review comments provided

Review by
10/17/2018

No review comments provided

Review by
10/16/2018

“Very quick response”

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

“Edgar Cortes and his electrical partner did an amazing job replacing my electrical panel and providing proper grounding for my home. Kevin Prather evaluated my plumbing system and let me know that NO upgrades or updates were needed based on current building code. Bobby Loebl and Tin Knight provided all the information and benefits to replacing my 20 year old system with a high efficiency system that is saving me HUNDREDS of dollars a month on A/C. The work performed by the two HVAC crews (don't remember their names, sorry) was incredible and completed in one day. The finishing touches they provided have reinforce the reason I choose Casteel in the first place.”

Review by
07/13/2017

“I believe the last time they were out, they replaced a pump that pumped out water out of the furnace area. I'm thinking they may have also done a water heater. I've had a couple things done over the last year so I'm not sure. They're just very conscientious about getting out there quickly, and doing a professional job, and explaining what needs to be happening, and stuff like that. I was very pleased with that. I'd give them an A+, definitely. I have recommended them.”

Review by
07/13/2017

“We've used them for the heating and cooling, and the plumbing. On both occasions, they've done a good job as opposed to the Pink Plumber, which we had a horrible experience with them. The Pink Plumber, they never did make things right but Casteel Heating and Cooling, we had a very positive experience with the heating and cooling, and the plumbing. I'd give them an A+. I do recommend them occasionally.”

Review by
07/13/2017

“They worked with us a while back. The individual was thorough and knowledgeable. I'd give them a B+.”

Review by
07/13/2017

“They were patient and good. I don't have any complaints except when they did finish my work, they did leave some work outside undone, but the gas company took care of it. They were hooking up my gas, pressure testing. I'd give them a C. Their customer service was OK.”

Review by
07/13/2017

“They put a toilet in, in May of '16. I guess it was OK. Afterward I was talking to my dad about the price or whatever and he thought I got majorly ripped off. I probably wouldn't go with it again because it was so expensive. The toilet was leaking or whatever, and some kind of valve under the tank could've just been replaced and the guy suggested a whole ‘nother toilet, and I didn't really know. I went with it, and it wasn't cheap. They were very timely and everything about the appointment was good, but it was definitely not worth the price. I guess I'd maybe give them a C. Customer service was great.”

Review by
07/11/2017

“It was for plumbing. My husband had a plumber out here. The man was very pleasant, very efficient, he knew what he was doing, he didn't stay longer than he needed to. I mean, he was just efficient. He came and did what we asked him to do. Actually, when he was here, we asked him to work on a couple of other toilets, just small things in the house and he was very agreeable about that. I think we were happy with the costs as well. It was a positive experience all the way around. I guess I would give them an A. He did have to cut several holes in the ceiling of the garage in order to look for a leak, and that was a little bit of a mess we had to deal with. Other than that, I'd say they deserve an A. Cleanliness was good. There was no problem. When he left, I had to clean up the area where he'd been, but it was nothing, I expected to do that. I had no complaints with their customer service or punctuality. I would recommend them to others for sure.”

Review by
07/11/2017

“They were fantastic. Honestly, it's been a while and I can't remember. I think it was plumbing. They do excellent work. I had no complaints, and I would recommend them.”

Review by
07/11/2017

“As far as I remember, they were on time and they got the work done, and left, which I like. I'd give them an A+. I am extremely likely to recommend them.”

Review by
07/11/2017

“They were quick to respond and come out. I can't remember. It was a listing I had in Roswell and I assume it was a plumbing issue. I'd give them an A.”

Review by
07/11/2017

“They seem to be professional and efficient about getting the job done. They did a water heater replacement. I'd give them an A.”

Review by
07/11/2017

“They were on time and just thorough. It was plumbing. I'd probably give them an A.”

Review by
07/11/2017

“They fixed a leak at the faucet behind our washing machine. I'd give them an A.”

Review by
07/02/2017

“They did plumbing for me. I'd give them an A.”

Review by
07/02/2017

“The job was good. They did a good job. The came at the time that they said. I've had one come do the plumbing that was under the crawl space, and they had to get a special person to come do that. I also had a person come in and replace the hot water tank. They did plumbing, and they did a good job. They did it in a timely manner. They got the person that could handle the job come in. I'd give them an A.”

Review by
06/30/2017

“The reason I went with Casteel Heating is because they were recommended by Cobb EMC. They have a voucher program incentive, and I've had some plumbing and electrical work done by them as well. They seemed like a good company to me. They did the spring tune-up on the H-VAC unit. I'd give them an A+.”

Review by
12/13/2016

“They were courteous and knowledgeable and did everything that we needed done with good results. We did two things. I had a plumbing problem that they fixed and then I had them do an electrical quote. We had the house on the market so I wanted to make sure all the electrical and plumbing were up to snuff and they also did a review of the A/C unit, HVAC units so that we knew that those were good, so we wouldn't have to worry about an inspection for a new owner. I'd say it's A+.”

Review by
12/13/2016

“They replaced an electrical box on the house, and they fixed some plumbing leaks. I give them an A+.”

Review by
12/13/2016

“It was very good. They did electrical, plumbing, and an A/C unit. I'd give them an A.”

Review by
12/13/2016

“We had a few little hiccups but I think we've gotten it worked out. They installed and replaced some cast iron PVC pipe and they connected it to the sewer system. I'd say it was a B+.”

Review by
12/05/2016

“They did some plumbing. They repacked the bearings, repacked the valves for the kitchen sink, and replaced the faucet. They were quick, they explained everything, and everything was reasonable. They get an A on that.”

Review by
12/05/2016

“They've done both heating and air and plumbing. They were prompt and knowledgeable. They're good contractors. I'd give them an A.”

Review by
12/05/2016

“They replaced a shower nozzle. The guy was knowledgeable and cut me a deal. I'd give them an A.”

Review by
12/05/2016

“We had the same guy come out twice. He did a really good job. That's why I picked them the second time. The guy fixed some plumbing for us. He was on time and did the job quickly. He was very honest too. He actually didn't charge us for one of the things. It was a really small fix, and he didn't even bother to charge us for it because he'd been out there before. It was real nice of him. I would give them an A+. They're really good. I would definitely recommend them.”

Review by
12/05/2016

“They were supposed to fix a pipe that was leaking in the kitchen and it just didn't really fix the problem. We ended up having to get somebody else to come do it. So we just called and cancelled having the service. I guess I'd give them a D because we called and told them we didn't want to use them anymore. I don't think they were running real late. Their expertise must not have been too good because they didn't fix the problem, and it just ended up being a waste of money it seemed like.”

Review by
09/08/2016

“They did fine. I liked that they came out when they said they would come out, and they fixed the problem. They were doing plumbing for us. This was about a month ago. They're an overall A.”

Review by
09/08/2016

“Once they fixed what went wrong, it was fine, and I've enjoyed the person. He ended up making one mistake that was pretty bad, but it was a positive experience overall, and they were very good about coming back to fix what they hadn't done right. Just the fact that that was something we had to fix was concerning. In other words, the person himself, I liked him a lot, but the job was lacking a bit. He did plumbing work. I'd give them a B overall.”

Review by
08/24/2016

“Casteel did plumbing for me. They put a new sump pump in under the sink. The promptness stood out to me. They were there when they said they were going to be there, and he explained everything very well and did exactly what he said he was going to do. The only thing was, I didn't price-shop and I thought it was a bit expensive compared to the last time I had it worked on, relatively speaking. Same thing was done, and it was considerably more than the last job. But I needed it fixed quickly. I'd give them a B+.”

Review by
07/26/2016

“They did plumbing work for me. They answered the phone right away. They were really customer service friendly. I didn't have a long wait. They were good at returning my calls. I think they came out a couple of days later after I had called. The man was very courteous and everything, so they fixed the problem. I'd give them an A.”

Review by
07/26/2016

“They do a lot for me. They installed a new HVAC system. They fixed my plumbing. They've done some other work, including maintenance, follow-up, and stuff like that. They took care of everything. I'd give them an A.”

Review by
07/26/2016

“They were trying to locate a leak for me. They were easy to schedule with. I'd give them an A.”

Review by
07/26/2016

“They came right when I moved in. They were pretty fast, and it didn't cost that much. I'd give them an A.”

Review by
07/26/2016

“They ended up doing plumbing work for me. They're friendly, and they get it done. I'll give them an A.”

Review by
05/12/2015

“Casteel did plumbing for us, and we thought they did a good job. We liked the customer service when they came out, too. They're an A.”

Review by
05/12/2015

“They're wonderful. Good service, they explain what they're doing, they're all around good. I like everything about them. They put in a new water heater for us and also serviced the heating and air. They were recommended by the real estate agent. I'd give them an A+.”

Review by
05/12/2015

“Casteel was on time, and they explained what they were doing. They were very courteous. I liked those things. For me, they did a plumbing repair. I had used them in the past for another job, so that's why I chose them again. I'd give them an A+.”

Review by
05/12/2015

“Casteel were on time and that was about it. They installed a garbage disposal on my kitchen sink and they charged me a tremendous amount of money to do it so I wouldn't ever use them again. I first heard about them over the radio. I'd give them an A. He did a fine enough job. The price was bad though.”

Review by
05/12/2015

“They were very straightforward, helpful, really investigated the problem, and it was good. They've done air conditioning and plumbing too. They just put a new water heater in for us and fixed an air conditioning issue. They reworked some areas with our air condition to make it more cool in our bedroom. I would give them an A.”

Review by
05/12/2015

“Casteel did work for my client. It was electrical work that had to do with a hot water heater. I needed them to help on short notice, and they came out and were very professional. They were great and did exactly what they were supposed to do. I was very pleased with them. I would definitely call on them again. They’re A+.”

Review by
05/12/2015

“The plumber from Casteel was very good. He was very professional and helpful. We had a clogged drain, and he cleared that. It was just very professional, neat, and clean work. I couldn't ask for a better person to come in and do it. He was very nice. He told us how much it would be, and he said, ‘Well, we'll do so and so, and let me try this.’ I would give him an A+. He was knowledgeable. He got it unclogged, and that's what we needed.”

Review by
05/12/2015

“They're prompt, they do what they say they're going to do, they give you a price, they stick to it, they do professional work, their service men are well trained, polite, couldn't ask for any better. They've done heating and air and plumbing. They put in an upstairs heating and air unit. The plumbing was repairing some outside lines coming into the house, put a new pressure valve, hot water heater. I've used them four or five years. They get an A.”

Review by
05/12/2015

“The guy was really courteous when he came to the house. Casteel was in contact, as far as the arrival times. They were clean and didn’t bring dirt in the house and whatnot. They were pretty clear on what they were going to do. The only knock I had about the company is just the levels of services. You pay a certain amount to get them in the door and then that didn't really buy you much. You had to pay another diagnostic fee which- it turned out to be a really simple issue and we had to pay a decent amount for it. But all in all the experience was really good. I've had them do both electric and plumbing. I probably first heard of them from the radio. I'll give them an A for sure.”

Review by
05/12/2015

“Casteel did A/C work for me in the past. I wasn't too thrilled. I think we did A/C service. At that time they wanted to buy my water heater and whatnot. They did some plumbing for me. They removed plumbing equipment but it was a lifetime warranty on the MOEN plumbing. I could have gotten it all done free. It was OK. Casteel was in our Dunwoody book and that's how we heard about them. I'll give them a B.”

Review by
05/12/2015

“The guy was pretty fast getting my services done. He was thorough, he let me know how much the pricing was at any given time. He looked at all my plumbing in my new house, he took out a sink in the wall. I'd give them a B. There isn't really a way for them to improve their grade.”

Review by
05/12/2015

“They did work for me about two and a half years ago. I'd probably never use them again. I think they're overpriced for what they did. I think they could have done a better job. They didn't want to come back and fix what I asked them about and I'll probably never use them again. Wouldn't recommend them to anyone. I wish I had chosen to go somewhere else in the actual fact. They put in a new burner and A/C unit for my downstairs. The way they configured the pipes. They said they couldn't do anything because it was old. I've since learned that they could have done a lot better, and they didn't. The guys who did the actual work were OK. They were fine. They seemed efficient. The office, back staff, service staff were kind of appalling. I signed a one year service plan. I had to call them each time. This is for quarterly cleaning. I had to call them to schedule it. It wasn't them calling me. If I'm signing something like that, I expect them to call me. Some friends had used them and it was a combination of looking at them, looking at other companies. The sales rep promised me the earth of course. You fall for the sales line, I guess. I'd say a C; mediocre at best.”

Review by
05/11/2015

“I liked their timeliness and the consistency of the work. We had a big leak, so they checked our heating unit. I chose them because of word of mouth and because they had serviced my friends. They were just very much on the spot; it was quick service. I believe that they were honest and reliable. I would say that they’re definitely an A+. They went above and beyond.”

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