Casteel Heating, Cooling, Plumbing & Electrical
7th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Casteel Heating, Cooling, Plumbing & Electrical has received 4.6 out of 5 stars based on 87 customer surveys conducted through GuildQuality.
5
71
4
6
3
1
2
6
1
3
7th year as a Best Pick Call

Company Message Regarding COVID-19

Casteel's team is committed to your wellbeing. Count on our technicians to wear gloves and facemasks, disinfect tools and surfaces, and follow CDC guidelines.
"At Casteel, we're serious about taking 'Amazing Care' of you! That means we'll care for your home as if it's our own. If you aren't completely satisfied, we'll refund your money. That's just one of the reasons families trust Casteel for outstanding heating, cooling, plumbing, and electrical service."

Dave Geiger | Owner
Company Information
Services Offered
Casteel Heating, Cooling, Plumbing & Electrical provides residential plumbing services, including sewer line repair and replacement and drain clearing. The company installs, repairs, and maintains gas and electric water heaters. Casteel also offers residential HVAC, indoor air quality, and electrical services as well as 24/7 emergency service.
Services Not Offered
The company does not install or service industrial or commercial systems.
Warranty
Casteel offers a two-year guarantee on repairs as well as various warranties on water heater installations. All work performed by the company is backed by Casteel's Amazing Care Guarantee.
Company History
Casteel was founded in 1987.
Employee Information
Employees wear uniforms and shoe covers, use drop cloths, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna
Address
2218 Canton Road
Marietta, GA 30066
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
MP210486

Compiled Score:

Casteel Heating, Cooling, Plumbing & Electrical has received 4.6 out of 5 stars based on 87 customer surveys conducted through GuildQuality.
5
71
4
6
3
1
2
6
1
3
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/20/2021

“Great quality of work”

Review by
08/20/2021

No review comments provided

Review by
08/19/2021

No review comments provided

Review by
08/19/2021

No review comments provided

Review by
08/19/2021

“I was not at the rental property. I do not know if he greeted, wore shoe covers, advised on what he was doing, was nice. I do not know how he performed I just pay the bill.”

Review by
08/19/2021

No review comments provided

Review by
08/19/2021

“Hot Water Heater Replacement - Quality work and parts! The expertise and customer service was top notch.”

Review by
08/19/2021

“Dan has helped us before. Always prompt, knowledgeable and helpful about products and value. Never pressures.”

Review by
08/19/2021

No review comments provided

Review by
08/19/2021

“Chris Wright! Didn't leave until part arrived via uber!”

Review by
08/19/2021

No review comments provided

Review by
08/19/2021

“Fellow who did the work, Jacob I believe it was.”

Review by
08/16/2021

“They did a great job.”

Review by
08/16/2021

“I would like to recognize the guy who installed the water heater for exceptional service. He was very good.”

Review by
08/16/2021

“They met my expectations as they fixed the problem on the first time.”

Review by
08/16/2021

“They met/exceeded my expectations with their knowledge of the project!”

Review by
08/16/2021

“They met my expectations with their customer service and response time.”

Review by
08/16/2021

“The workmanship met my expectations. I feel that they did a good job overall.”

Review by
08/16/2021

“Lee”

Review by
08/16/2021

“It was an awful day. It was fathers day and we all had a stomach bug and all the pipes busted and flooded the house. So if I'd have to pick I'd say they were exceptional in both quality, and calmness.”

Review by
08/16/2021

“When I do receive service, I am satisfied.”

Review by
08/16/2021

“They are very responsive and high quality professionals!”

Review by
08/15/2021

No review comments provided

Review by
08/12/2021

“The sales representative who came the first time was really on point. The technicians who came were really good as well. I think everyone I dealt with was good.”

Review by
08/10/2021

No review comments provided

Review by
08/07/2021

“Casteel was very responsive to our request for an assessment and recommendations for a replacement water heating system. They were very helpful and informative in reviewing our options.”

Review by
08/07/2021

No review comments provided

Review by
08/07/2021

No review comments provided

Review by
08/07/2021

“All”

Review by
08/07/2021

No review comments provided

Review by
08/07/2021

No review comments provided

Review by
10/19/2020

“Fine”

Review by
10/19/2020

“Friendly and professional service. Quality work done in a timely manner.”

Review by
10/15/2020

“Everything that they did was expected.”

Review by
10/14/2020

“Casteel Heating & Cool was knowledgeable and professional.”

Review by
10/13/2020

“Paul does an excellent job checking, fixing, and cleaning the furnaces.”

Review by
10/13/2020

No review comments provided

Review by
10/13/2020

No review comments provided

Review by
10/13/2020

No review comments provided

Review by
10/13/2020

“My expectations have been exceeded with the level of customer care they provide when they are at my home. They are always courteous, friendly and knowledgeable.”

Review by
10/13/2020

“The installers did an exceptional job and really took their time to explain everything to us. They were very patient with us.”

Review by
10/13/2020

No review comments provided

Review by
10/13/2020

No review comments provided

Review by
10/13/2020

No review comments provided

Review by
10/13/2020

“They met my expectations in the small plumbing problem.”

Review by
10/13/2020

No review comments provided

Review by
10/13/2020

“They have very poor service. When they sold the product they claimed that yearly check ups were part of the cost, and they always run up the price and charge me for them. They deceived me about the annual check ups.”

Review by
10/04/2020

“Very satisfied with the work done on my air conditioning, Working very well and the technician was very professional. The technician was very good about keeping him and my household safe from covid-19. Thanks again.”

Review by
10/03/2020

No review comments provided

Review by
09/24/2020

“ac”

Review by
09/24/2020

“Responsive, professional and knowledgeable!”

Review by
09/17/2019

“I was perfectly satisfied with the work that they did. No complaints.”

Review by
09/17/2019

“I have never had even the least bit of a problem with Casteel.”

Review by
08/28/2019

“Casteel Heating & Cool came in a timely manner. They had the old water heater taken out and put the new one in quickly and were very clean in doing so. I thought they would have put a pan down underneath the heater, but overall they were great!”

Review by
08/28/2019

No review comments provided

Review by
08/16/2019

No review comments provided

Review by
08/16/2019

No review comments provided

Review by
08/06/2019

“I can't remember the tech's name. They just did a good job when they came out to do everything.”

Review by
08/06/2019

No review comments provided

Review by
08/06/2019

“I would like to recognize the gentleman that comes out to do the bi yearly maintenance for his exceptional service.”

Review by
08/06/2019

No review comments provided

Review by
08/06/2019

No review comments provided

Review by
08/06/2019

“Cody was awesome. He always was extremely helpful and did exactly what needed to be done. I would definitely use him again.”

Review by
08/06/2019

“Casteel Heating & Cool, Inc. met or exceeded my expectations. Communication was good as far as dispatching and when they send someone out. Also, in taking care of what they need to take care of.”

Review by
08/01/2019

“I would recognize the salesperson and the technicians that put it in.”

Review by
08/01/2019

“Too expensive.”

Review by
07/07/2019

No review comments provided

Review by
06/30/2019

No review comments provided

Review by
06/30/2019

No review comments provided

Review by
06/30/2019

No review comments provided

Review by
06/28/2019

“They met my expectations in doing the job, they just should have done it right the first time.”

Review by
06/27/2019

No review comments provided

Review by
06/26/2019

“I was most satisfied with the skills of the workers.”

Review by
06/26/2019

No review comments provided

Review by
06/26/2019

“I was very happy with the work, they did a great job.”

Review by
06/26/2019

“I would like to recognize the employee who did the work for his exceptional service. He did an excellent job and was very knowledgeable.”

Review by
06/26/2019

“I can't remember names but I was very satisfied with every person. I have no complaints whatsoever.”

Review by
06/26/2019

“I can not remember his name, but the technician was very knowledgeable and professional.”

Review by
06/26/2019

“Marcus, the technician, provided exceptional service.”

Review by
06/26/2019

“I would like to recognize Cody Kersey for his exceptional service.”

Review by
06/26/2019

“They met my expectations with all areas of the project.”

Review by
06/26/2019

“The two guys who came out did a good job and should be recognized.”

Review by
06/26/2019

“I would recognize John, but he sold the company.”

Review by
06/22/2019

No review comments provided

Review by
06/22/2019

No review comments provided

Review by
06/17/2019

No review comments provided

Review by
06/17/2019

“I'm not usually good at remembering names, but Cody was outstanding and that is always enough to make someone remember!”

Review by
10/30/2018

No review comments provided

Review by
10/29/2018

“I was impressed with their timeliness.”

Review by
10/29/2018

No review comments provided

Review by
10/29/2018

“They met expectations.”

Review by
10/29/2018

“Based on my last expense of having a gas line installed I feel that I was Way over charged.”

Review by
10/25/2018

“Installed new HVAC system, Water Heater, and plumbing in two bathrooms.”

Review by
10/23/2018

No review comments provided

Review by
10/22/2018

“Tyler was helpful and very knowledgeable.”

Review by
10/21/2018

No review comments provided

Review by
10/21/2018

No review comments provided

Review by
10/18/2018

“Mr. Prather was personable and informative. He explained things he needed to do. I appreciated that.”

Review by
10/18/2018

“Their attitude, demeanor, and the way they treat us have always been respectful. We used to live in the west, and have noticed that the craftsmanship is not the best in the south. They have always lived up to our expectations though.”

Review by
10/18/2018

“Casteel Heating & Cool exceeded my expectations in timeliness because they got the job done quick, which I appreciate.”

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