20/20 Window Cleaning
1st year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

20/20 Window Cleaning has received 4.8 out of 5 stars based on 64 customer surveys.
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1st year as a Best Pick Call
"20/20 Window Cleaning is the premier window cleaning company in Southeastern Massachusetts. For over 30 years, we have been delivering our clients the unmatched quality, care, and service they deserve. Allow us to show you the 20/20 difference, 'Where Service Is Clearly Our Focus.'"

Michael Ellis | General Manager
Company Information
Services Offered
20/20 Window Cleaning offers services to both residential and commercial customers. The company specializes in window cleaning, gutter cleaning, gutter whitening, roof washing, soft washing, and pressure washing. 20/20 Window Cleaning also offers dryer vent cleaning, house cleaning, janitorial services, and holiday light installation.
Minimum Job
A $200 minimum is required.
Company History
The local company was founded in 1986.
Distinctions
20/20 Window Cleaning is a member of the International Window Cleaning Association (IWCA) and employs technicians that are SoftWash Systems certified.
Employee Information
Employees wear uniforms and identification badges and drive marked vehicles.
Additional Information
20/20 Window Cleaning provides free estimates on all services.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley

Compiled Score:

20/20 Window Cleaning has received 4.8 out of 5 stars based on 64 customer surveys.
5
54
4
9
3
0
2
1
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Grade
Clear Filters
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HOMEOWNER REVIEWS
Date Collected
Review by
02/12/2018

“It was done last spring or summer, I think it was after pollen season. They didn't do as good a job as they usually do, but it was OK. I would probably give them a B. They rushed through it. They really rushed through it. They're very sweet people. They're very pleasant. They were on time. They picked up after themselves, but it was a rushed job. I've never seen them work so fast, and get out of here so fast. We've had them for years, and it was quick.”

Review by
02/07/2018

“I would give 20/20 Window Cleaning a 10 of 10. They're wonderful. They have a specific thing they do, and they've got good crews to do it, and they do it well. That's all you can ask. That's what you ask them to do, and they come through. They're very, very nice to schedule with. I would give them a 10 of 10. I would absolutely recommend them. I even have recommended them. They're not new to me.”

Review by
02/07/2018

“They were very quick, and I don't think they took their time doing their job as well as I would have liked. However, they were very charming. I would give them a B. They just did the outside, and as far as I could see, everything looked OK. I'm too old to go out and be picky. I don't think I would hire them again. They showed up on time. Their cleanliness was fine as far as I know. As far as I know, expertise—how much expertise do they have in one hour for doing twenty four windows? I had them look at what they did. I can't really complain about that, but for the price that I paid, I would have expected they would have taken a longer time to do corners.”

Review by
02/07/2018

“I used 20/20 Window Cleaning once three years ago, and they were really terrific. Then I used them again this past summer, and they were OK. They weren't superb, like the first time. I would use them again, but just like any other people that you hire you have to supervise and overlook their work. They should just provide enough adequate men to do the job well and not to rush through anything. I would give them a B+. I thought their customer service was very good. I would recommend them.”

Review by
02/07/2018

“I think they did a fine job. They were pleasant and helpful and clean and neat, and all that sort of stuff. Couldn't have done it better myself. I would give them a plain A. They were fine; no quarrel with them at all. They were here when they said they said they were coming, and they left everything neat as a pin when they left, including the windows.”

Review by
02/07/2018

“I just think they did a good job. They're not the least expensive. I think I've had other window cleaners less expensive, but I do think they're thorough and nice people to deal with—the people that did the washing, as well as the main office. I would give them an A overall. It wasn't the team's issue; they sent two different teams.”

Review by
02/07/2018

“Actually, I live in Los Angeles, and I have a house in the area. Last summer, I had them come and do some window work and clean the gutters. I don't know what the plans are for this summer, but I'm not there. They did a great job; I have no complaints. I would recommend them. 20/20 Window Cleaning did a really good job.”

Review by
02/07/2018

“There was a question of whether they charged me correctly, because they didn't do all the things I had originally asked for. They did something else instead, so they returned my payment, but I'm not sure that they gave me a new bill. I would give them an A+. Their customer service has been a little dicey.”

Review by
02/07/2018

“Since they're a window cleaning company, if they find out it's going to rain the day of getting my windows clean, they'll call me and try to fit me in another time. I think that's definitely good customer service. I would give them an A+. I would recommend them.”

Review by
02/07/2018

“They came when they said they were going to come. They did the job for what they said it would cost me, and then they left. What more can you ask? It's A+ all the way along. I would recommend them. In fact, they're coming back next summer.”

Review by
02/07/2018

“They just came in, did their job, did a good job, and that was it. Every year we've used them, never had a problem with them, very satisfied. I would give them the best rating. I would recommend them.”

Review by
02/07/2018

“They’re always very efficient, and they do an excellent job and are very thorough. They all work as a good team. We’re just very pleased year after year. They’re a great company—A+.”

Review by
02/07/2018

“We've been here in a condo community for twelve years, and I think we've used them all throughout the years. Overall, I would give them an A+. I would highly recommend them.”

Review by
02/07/2018

“They were fine. I think you have to specific as far as what you want, but they were fine. They did it fine. I would give 20/20 Window Cleaning a B-. They give you a range.”

Review by
02/07/2018

“They're just very professional. I had them for multiple years, and their results are very good. I would give them an A. I would absolutely recommend 20/20 Window Cleaning.”

Review by
02/07/2018

“I liked that they showed up on time and did what they said they were going to do and came back and took care of the windows that they had missed. I would give them an A.”

Review by
02/07/2018

“Last spring, they cleaned the windows. They were prompt and did a good job and very thorough. I would give them an A. You call them up and make an appointment with them.”

Review by
02/07/2018

“They were punctual. They did a great job, and I've hired them a few times now, and I will hire them again the future. I would give them an A. I would recommend them.”

Review by
02/07/2018

“They did a good job here in the spring, and we'll probably be calling them in the spring again. They were excellent. I have no complaints, and I'd recommend them.”

Review by
02/07/2018

“20/20 Window Cleaning was great. They did a great job. Really nice, very professional, and very polite. I will definitely use them again. I’d give them an A+.”

Review by
02/07/2018

“We sold the house in August, but they did an excellent job. They were on time and everything. It went well. I'd give them an A+. I would recommend them.”

Review by
02/07/2018

“I like the people. I've always liked the people that they send. They do come back if there's a problem. I would give them an A. I would recommend them.”

Review by
02/07/2018

“It was very good, very, very good. It's very positive for sure. They do excellent work. I have no complaints. I would recommend them.”

Review by
02/07/2018

“They're fine. I would give them an A. Their punctuality and cleanliness was pretty good. I would recommend 20/20 Window Cleaning.”

Review by
02/07/2018

“I recommend them all of the time. I think they're terrific. I would give them an A. The customer service was fine.”

Review by
02/07/2018

“They came in. They worked efficiently and did a good job and were very pleasant. I would certainly give them an A.”

Review by
02/07/2018

“They did a thorough job and timely job, pleasant people. I would give them an A. I would recommend them.”

Review by
02/07/2018

“They were fine. They did excellent work. I have no complaints, and I'd recommend 20/20 Window Cleaning.”

Review by
02/07/2018

“They did a great service. I'm very happy with it. They were good, and I'm going to use them again next year.”

Review by
02/07/2018

“They just did a good job and did it fairly quickly, and it was everything I expected.”

Review by
02/07/2018

“I would give them an A overall. I would recommend them.”

Review by
02/07/2018

“They did it for me months ago. I would give them an A.”

Review by
02/07/2018

“I had a positive experience. They were great.”

Review by
02/07/2018

“They did excellent. I had no complaints, and I'd recommend them.”

Review by
02/05/2018

No review comments provided

Review by
02/05/2018

“20/20 Window Cleaning did a great job. In fact, I'm going to have them back in the spring to do them in the spring. They did excellent work with no problems.”

Review by
01/10/2018

“They were very good, very positive, and I'm going to have them again next year. They did a good job. They were on time and did a good job. I'm happy with them.”

Review by
01/10/2018

“I was satisfied with the job. They did window washing. I would give them an A. I would recommend them. I'll not only recommend them, but I'll have them back this year.”

Review by
01/10/2018

“They're very nice people. They did some extra things for us as well, and we're very happy. I would give them a B.”

Review by
01/10/2018

“They did a great job. They were quick, polite, and did a great job. I'd give it an A. I would recommend them, definitely.”

Review by
01/10/2018

“They're very thorough, and they're quick. I would give the overall experience an A. I don't see any issues with their punctuality.”

Review by
01/10/2018

“I think they worked very well together. They did the window cleaning. I would give them an A. I think their punctuality was excellent.”

Review by
01/10/2018

“I had no complaints with 20/20 Window Cleaning at all. They did my windows and my skylights. This is my second time I've had them do it. I've had no complaints. I'd give them an A+.”

Review by
01/10/2018

“That was last summer. They did a good job, and I really didn't have any complaints. I'd give them an A+. It was excellent. It was good. They were punctual. I would recommend them.”

Review by
01/10/2018

“They do a fine job. I use them with all of my different customers that I have so they're a good company. I've been using them for years, and they've been pretty darn good. I would give them an A.”

Review by
01/10/2018

“They did my windows. I've been using them for years. I had a positive experience with them, absolutely, always. They're very prompt, and they do a wonderful job. They do window cleaning. I'd give them an A; everything's an A. I'd absolutely recommend them.”

Review by
01/10/2018

“They've been working with us for twenty years. We're happy. They do a great job. They just do windows. It's about a thousand dollar job. They come out and they do a good job. I would give them an A. I have recommended them, and I will in the future.”

Review by
01/10/2018

“It wasn't very satisfactory. It was several very young boys, and it seemed that they were quite inexperienced. They did actual outdoor window cleaning. Normally, when I have the windows done, I have no complaints but this was a particular group of young boys who seemed to be very inexperienced. I couldn't give them a passing grade. I'd give them a D. It was something entirely new. It was not the usual people I had. It was not a good experience all around.”

Review by
01/10/2018

“They were professional, and they were responsive. Basically, we had some issues with the timing with weather. So they were responsive with my needs and were accommodating when I needed to switch things up and change my plans. I was originally set to do some window cleaning before the holidays, but because of the cold weather I decided to opt out of that and push that off until the spring. So they were very understanding and accommodating. I changed my appointment to push it off until later. They came when they said they were coming, and they did a nice job. I would give them an A-. They just cleaned my gutters.”

Review by
01/10/2018

“They did some work for us over the summer. We're actually going to call them because they didn't do that great of a job. The job that they did, didn't come out that nice. I would give it a B. It wasn't that great of a job. The customer service was fine. We didn't really interact too much with customer service. They were on time. They were clean themselves. We probably wouldn't recommend them.”

Review by
01/10/2018

“I wouldn't have used them the second time if I didn't like them the first time. They're very good, very efficient. I liked everything. I would give them an A+. I worked in the business where I had to be very attentive to customer service. So, when I say customer service, I lump a whole bunch of things under one thing; that includes quality of work, being on time. I would recommend them.”

Review by
01/10/2018

“They did a great job. We've used them twice. They were running late from a previous appointment, and they did a really good job of calling us and updating us and making sure that an adjusted time is going to be convenient for us, and they are really neat and orderly. They're probably a little more expensive than I would like to pay, so I would say that they provide good service. I would give them a B overall. I would recommend 20/20 Window Cleaning.”

Review by
01/10/2018

“I had no complaints, and I'd recommend 20/20 Window Cleaning.”

Review by
01/10/2018

“It was fine. They were efficient. I would give them an A.”

Review by
01/10/2018

“I had a positive experience.”

Review by
01/10/2018

“They're very thorough. They did window cleaning for me. I would give them an A+.”

Review by
01/10/2018

“They've done work for me. They were great, and I'll call them again.”

Review by
01/10/2018

“They did some window cleaning and some follow-up. They did a good job, no complaints. I would give them a B.”

Review by
01/10/2018

“They're just professional, and they do a really nice job. I would give them an A. I would recommend them.”

Review by
01/10/2018

“The scheduling was easy. They were on time, and they were efficient. I would give the experience a B.”

Review by
01/10/2018

“They did excellent work. I have no complaints, and I'd recommend them. They did window cleaning.”

Review by
01/10/2018

“I've used them three or four years in a row, and I always have a positive experience.”

Review by
01/10/2018

“They were just friendly, on time, efficient, and did a good job. I'd give them an A+.”

Review by
01/10/2018

“They were very reliable and thorough. I would give them an A. I would recommend them.”

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