Renewal by Andersen

Vic Aguilera

2 weeks ago

Late summer of 2025, we hired Andersen Windows to install 13 impact windows throughout our home. The windows were installed not by Andersen as we were led to believe by the salesman, but to our surprise subcontractors led by someone called “Danilo,” whose install was not only horrific but whose unprofessional behavior, language and lack of professionalism was not what we expected whatsoever. Needless to say, those red flags should have been indicators , as few month later we had a bad rainstorm in our area and turns out we had water intrusion in our home via those same new $55,000 windows. Why? Because they were not correctly installed, and not sealed properly. Needless to say, we had water damage throughout our home from the very poorly installed windows. It has taken us months to get any responsible or professional resolution to this issue, damage, faulty install as Andersen kept passing the buck and jerking us around. Four months of this by Andersen, finally yesterday a professional and experienced team of installers came out to fix and repair the shotty install the initial subcontractor performed. This new crew consisted of Yosnel, Armando, Franklin and Lila. The difference between the initial install subcontractors and the ones the came to correct everything was night and day. Not to mention Kristopher Hoff, who initially responded to our home after the water intrusion and was always thoroughly professional, respectful, and responsive to the issues caused by the incorrect install. It’s folks like Kristopher, Yosnel, Armando and Lila that Andersen Windows should really contemplate hiring more of. Although our windows appear to be finally correctly installed now, we are not happy customers because we feel Andersen could have and should have promptly responded to their faulty install instead of everyone in upper management passing the buck. We wholeheartedly recommend anyone hiring Andersen to remain on top of the installers to make sure it is done correctly and sealed correctly, because after spending $55,000 on windows, we surely did not expect this headache. You can have a great product, but if what goes along with it as far as staffing does not complement the product then, it just like everyone else! And now we still have to hire a contractor to fix all the water damage caused by the faulty/shotty initial install! So our headaches still aren’t over. And certainly Andersen is not reimbursing us for our time and stress. So if you still decide to hire Andersen Windows, ask for the team consisting of Yosnel, Armando, Franklin and Lila, to be your installers, because this team does take pride in their work product and will do it correctly. We also extend our appreciation to Kristopher Hoff for doing the right thing by the customers and we wish you the best in all your endeavors wherever you go. Kris, you truely represent what good customer service is about and Andersen does not begin to know what a great representative they have lost. Victoria Aguilera Pembroke Pines, Florida

Michael Michaels

2 months ago

They just installed the TRAILOR PARK Package in my Cedar Log Cabin and I am absolutely appalled and embarrassed that my home now has untreated wood glued to it with insane amounts caulking in a rainbow of colors including White, Cream and Brown. Water no longer falls from my cabin but instead sits on my window sill... They say everything is perfect and I am forced to pay thousands to hire certified specialists. Andersen only does INTERNAL certifications!!! Nobody has been tested by a 3rd party!!!! Unbelievable! You bent nails over and pounded then into the logs like its a barn! Now the AC reaches my outdoor patio... upgrade or mistake?... By design according to Andersen! Notice how seamless the previous install was. Now we have ants marching in from the window!

Ashley Drawdy

5 months ago

Would highly recommend Renewals by Anderson. From the first conversation with Matthew Malone to the last visit with his team, this company is fantastic! The crew was incredibly kind and knowledgeable about the install. They made the whole process easy and kept it clean. We are so happy with our decision to purchase windows and doors from Renewals by Anderson. Thank you for such an amazing experience and product!

lloyd wruble

4 months ago

Had to wait 6 weeks for doors to be built and another several weeks for installation. The product delivered and installed had different colored parts. We had to wait another six weeks for the proper colored parts. Our “concierge” who is useless scheduled the installation first thing in the morning. 3 hours later we are still waiting. 3 stars is a generous rating. They were also extremely expensive despite all the great “deals”

steven selub

a year ago

We had all the windows replaced as well as two sliding doors; additionally we replaced two sliding doors with glass panels. Unfortunately, our experience has been an unpleasant one. First, the installation took two weeks rather than the one week the salesman told us. The crew left dozens of cigarette butts and a lot of work site debris on our front lawn which we had to clean up. Secondly, the finish on sliding doors is second-rate. The inside spline framing the glass was stapled to the doors and the staple holes were either not filled, or partially filled so that there is a visible dimple. As the installer said, "this is what you would expect from a Home Depot door." Andersen's solution was to have the installer fill the holes with caulking. One of the doors has a stain on the exterior vinyl which I have tried in vain to remove with mineral spirits. The installers nailed a strip of wood to cover the seam between the window panels and again filled the nail holes with caulking. It is unsightly and does not look finished. Additionally, on one of the sliding doors, the installers did not actually screw the lock into the door, nor did they place the handle on the door; the handle which they brought with them was missing a part. It's been over two weeks and the replacement has not arrived. Alejandro and Jorge assured me that someone would perform a site visit to address these issues, but no one has contacted me. The total cost for the project was over $120,000 and I am very dissatisfied to say the least. If this is what Made in America means, we are in trouble.