Renewal by Andersen

steven selub

9 months ago

We had all the windows replaced as well as two sliding doors; additionally we replaced two sliding doors with glass panels. Unfortunately, our experience has been an unpleasant one. First, the installation took two weeks rather than the one week the salesman told us. The crew left dozens of cigarette butts and a lot of work site debris on our front lawn which we had to clean up. Secondly, the finish on sliding doors is second-rate. The inside spline framing the glass was stapled to the doors and the staple holes were either not filled, or partially filled so that there is a visible dimple. As the installer said, "this is what you would expect from a Home Depot door." Andersen's solution was to have the installer fill the holes with caulking. One of the doors has a stain on the exterior vinyl which I have tried in vain to remove with mineral spirits. The installers nailed a strip of wood to cover the seam between the window panels and again filled the nail holes with caulking. It is unsightly and does not look finished. Additionally, on one of the sliding doors, the installers did not actually screw the lock into the door, nor did they place the handle on the door; the handle which they brought with them was missing a part. It's been over two weeks and the replacement has not arrived. Alejandro and Jorge assured me that someone would perform a site visit to address these issues, but no one has contacted me. The total cost for the project was over $120,000 and I am very dissatisfied to say the least. If this is what Made in America means, we are in trouble.

Chuck and Grayce

4 months ago

Our design consultant, Matthew Malone, was great; very knowledgeable about the various windows doors and options. He was always on time for meetings in our home and did not rush our decision. We ended up purchasing windows and sliding doors to replace all of our old, leaking single pane units. Andersen products are very high quality in comparison to others we researched but remained price competitive given their features and construction.

Nicode Riggins

5 months ago

Marina was absolutely wonderful to work with while ordering windows for my project. She spent a great deal of time walking me through every detail, making sure I fully understood my options and felt confident in each decision. Her patience, knowledge, and attention to detail really stood out. She never rushed the process and was always happy to answer questions thoroughly. Thanks to Marina, the entire experience was smooth and stress-free. I truly appreciate her dedication and outstanding customer service and would highly recommend working with her.

Mario Allegro

4 months ago

Keith Betts my design consultant came out to my house. He was very knowledgeable and patient with me. Took his time going over everything and answered all my questions making me feel very comfortable throughout this process. My project is just starting but if the rest is as good as Keith was I’m in great hands.

Christine Fey

4 months ago

Keith was a terrific person to represent Renewal by Andersen. Not only is he fully familiar with the products offered, he also understands the complexity of installations in Florida vs more northern states (where we had our previous experience with RBA). He answered all our questions, no matter how minor or how significant, and put us at ease that our purchase and install will done on the most professional and thorough manner.