Everlasting Window & Door

Wendy Elkins

2 months ago

Hey I just wanted to thank John for coming out today to talk about my experience with everlasting windows and doors. I’ll have to say it started out a little rough with the sales person who set up my appointment with Thalia. It all was up hill after that. We ordered, then were scheduled for installation. The install went great! Jose and his crew were fantastic. Got the windows in. There were a few scratch that need repaired. We spoke to Liz and she said they would be taking care of it. Jose the stucco gentleman came out and did a fantastic job. He even came back to check the work he repaired around the windows. Any hoot both Jose’s were awesome and both did an amazing jobs. John was an awesome guy as well. Checking in and making sure all our needs are meant! Thank you Team Everlasting Window and doors

Natalie Branco

8 months ago

We just had Everlasting come Wed~Fri to replace all the windows except few small decorative ones along with sliding doors that would be as wide as the back window to be installed in its place. In residential builds, details matter. In commercial builds, no one cares if one seam looks better than the other as long as its sealed. When the salesman was here, we weren't shown how ugly the retrofit would look along with how the sliding door installation would have the lower threshold higher than 3/4" from finished floor.. its currently 2-1/2" which is a trip hazard and as far as i know not per code. The door isn't a retrofit because they needed to remove the wall and the frames from the old windows weren't even there. And yet, it is a retrofit look and its frustrating to look at. But, it does match the rest of the windows so maybe i will get used to it. But, they couldn't even finish it because they dented one piece at the bottom and cracked and broke the end of the top piece, which they acknowledged and said they would return in a couple weeks once they receive replacement pieces for it. The quality of the windows, though US made, and sold to us as if they were of high quality, was more like some knock off cheap one. Now to the workmanship and the install crew... They had 1 gentleman who is an installer that was competent with 3 others. Our window flat trims were scissor cut and looked pretty rough with gaps between the next strip going perpendicular. The caulk job was an absolute mess. Not even consistent. Some looked like a child played with it and others weren't as bad. When we walked with 1 to show the concerns, they had the helper come in to "fix" them but I had to walk it again the 2nd time. This was the one giving me the whole bs about how "it was manufactured that way" answer when I asked about various things including why the side strips have a huge gap from the top and some don't. Come to find out before they left, that its a simple fix to just push them up. I get they are newer employees with less experience but the QUALITY check was lacking. I wasn't looking for perfection; I just wanted consistency and definitely not some bs excuse of why it can't be corrected. In addition, they scraped a bunch of the curved corners and litterally took paint chips off... which isnt that big of a deal because we nees to repaint the house anyway and we have other dings and dents. My family, who had been home the entire time, had to hear the younger helpers/finishers (i dont even know what to call them) get yelled at several times for not even holding the dang ladder properly or at all constantly several times even in the same day. It shows how younger inexperienced guys didn't pay attention... the same ones doing the finishing with caulk. If the finishing was at least on point, I probably would have given them 4 stars for effort. But effort wasnt even there. It's embarrassing to look at and extremely frustrating to see all these flaws in every single window they installed. When they were removing old windows, we found so many broken glass pieces all over the inside and outside. Even after vacuuming it, we kept finding more. We even found some in our dogs' food bowl and even across the room in one. Here and there, I can understand, but this was way more than that. Oh and this morning... (yesterday was their 3rd day installing) i find that one of the steps has a mark like something hit it really hard. Fresh. In addition, my one kiddo mentioned there is a small hole in their tub that wasn't there before like someone dropped a tool... (and yes there was a window on top that also was replaced.) Pictures attached. I really regret my choices to do my windows with Everlasting right now. Maybe in a couple of weeks or so when their PM and the one competent installer comes to finish everything up... it would make me feel better. But as of right now... I don't want to see the windows because it makes me seriously regret this completely. Guess it was my bad thinking they would deliver quality.

Mariah Miller

2 months ago

We had such a great experience with Everlasting Window & Door! From start to finish, everyone we worked with was professional, knowledgeable, friendly, and genuinely cared about making sure we were happy with the process. They took the time to answer all of our questions, explained everything clearly, and never made us feel pressured. The quality of the windows and doors is excellent, and the installation crew did an amazing job. They were respectful of our home, paid attention to the details, and cleaned everything up when they were finished. The finished product looks beautiful and has made such a noticeable difference in our home. We are extremely happy that we chose Everlasting Window & Door and would absolutely recommend them to anyone looking for new windows or doors. Five stars all around!

Cathi Harrington

2 months ago

We were happy with the process from Ashley the designer, Alex and his installation team, to John, who followed up with a gift basket.

Donna Beson

3 months ago

Everlasting Windows and Doors replaced all my windows and my patio door with new, high efficiency products. While it took several weeks to manufacture them, it was well worth the wait! They look beautiful and are so much more energy efficient. It took two days to install my windows. All the men who worked on them were professional, friendly and respectful. They explained the process thoroughly and made sure all my questions were answered. There were a couple of defects in two screens and Tyler came out and re-screened them for me. He showed me a couple of items on my new windows that the installers forgot to mention that made them even more wonderful! I couldn’t be happier with the service and the products. I highly recommend Everlasting for any of your window and door replacements.