Everlasting Window & Door

Natalie Branco

6 months ago

We just had Everlasting come Wed~Fri to replace all the windows except few small decorative ones along with sliding doors that would be as wide as the back window to be installed in its place. In residential builds, details matter. In commercial builds, no one cares if one seam looks better than the other as long as its sealed. When the salesman was here, we weren't shown how ugly the retrofit would look along with how the sliding door installation would have the lower threshold higher than 3/4" from finished floor.. its currently 2-1/2" which is a trip hazard and as far as i know not per code. The door isn't a retrofit because they needed to remove the wall and the frames from the old windows weren't even there. And yet, it is a retrofit look and its frustrating to look at. But, it does match the rest of the windows so maybe i will get used to it. But, they couldn't even finish it because they dented one piece at the bottom and cracked and broke the end of the top piece, which they acknowledged and said they would return in a couple weeks once they receive replacement pieces for it. The quality of the windows, though US made, and sold to us as if they were of high quality, was more like some knock off cheap one. Now to the workmanship and the install crew... They had 1 gentleman who is an installer that was competent with 3 others. Our window flat trims were scissor cut and looked pretty rough with gaps between the next strip going perpendicular. The caulk job was an absolute mess. Not even consistent. Some looked like a child played with it and others weren't as bad. When we walked with 1 to show the concerns, they had the helper come in to "fix" them but I had to walk it again the 2nd time. This was the one giving me the whole bs about how "it was manufactured that way" answer when I asked about various things including why the side strips have a huge gap from the top and some don't. Come to find out before they left, that its a simple fix to just push them up. I get they are newer employees with less experience but the QUALITY check was lacking. I wasn't looking for perfection; I just wanted consistency and definitely not some bs excuse of why it can't be corrected. In addition, they scraped a bunch of the curved corners and litterally took paint chips off... which isnt that big of a deal because we nees to repaint the house anyway and we have other dings and dents. My family, who had been home the entire time, had to hear the younger helpers/finishers (i dont even know what to call them) get yelled at several times for not even holding the dang ladder properly or at all constantly several times even in the same day. It shows how younger inexperienced guys didn't pay attention... the same ones doing the finishing with caulk. If the finishing was at least on point, I probably would have given them 4 stars for effort. But effort wasnt even there. It's embarrassing to look at and extremely frustrating to see all these flaws in every single window they installed. When they were removing old windows, we found so many broken glass pieces all over the inside and outside. Even after vacuuming it, we kept finding more. We even found some in our dogs' food bowl and even across the room in one. Here and there, I can understand, but this was way more than that. Oh and this morning... (yesterday was their 3rd day installing) i find that one of the steps has a mark like something hit it really hard. Fresh. In addition, my one kiddo mentioned there is a small hole in their tub that wasn't there before like someone dropped a tool... (and yes there was a window on top that also was replaced.) Pictures attached. I really regret my choices to do my windows with Everlasting right now. Maybe in a couple of weeks or so when their PM and the one competent installer comes to finish everything up... it would make me feel better. But as of right now... I don't want to see the windows because it makes me seriously regret this completely. Guess it was my bad thinking they would deliver quality.

Cathi Harrington

4 weeks ago

We were happy with the process from Ashley the designer, Alex and his installation team, to John, who followed up with a gift basket.

Shawna Corkins

a month ago

I had high hopes for Everlasting because the products are nice, but the communication and customer service have been extremely disappointing. This was our first home, and we were told our 17 windows and 2 doors would take about 2 days, with another day for the stucco. We were also specifically told the work would not be subcontracted. The timeline was one of the reasons we chose the company. A couple of weeks after signing, I needed to make a design change. I called, emailed and texted our salesperson several times with no response. I eventually contacted the office and learned he was no longer with the company. No one contacted us about the change. After that, we went approximately 8 weeks without communication from Everlasting. I finally called for an update. At that point, it had been 10 weeks since we signed the contract. I was told the windows were nearly finished and should arrive within about 2 weeks. About 2 weeks later, we received the installation call. I had to move the installation back 3 weeks because it was right before the 4th of July and we were going out of town. I was told installation would take 2 days plus another day for cleanup. Instead, installation took 4 days. The first day, the installers arrived around 9:30 AM. Three people arrived in personal vehicles with a trailer and no obvious Everlasting branding or company shirts. They installed 6 windows and left after about 3 hours. The second day, there was no communication about their arrival time and they did not arrive until around 10 AM. The installers were wearing clothing from a different company and again had no Everlasting branding. They installed the sliding glass door, repaired tile that had been moved during the work, installed 4 more windows, and left around noon. We were then told they would arrive at 7 AM the next morning because they were booking a hotel and needed the hours to finish. The third day they completed the remaining 7 windows. The fourth day was the front door. I will give them credit for taking their time with the door and making sure it was installed correctly. The installation itself was completed, but the lack of communication throughout the process was extremely frustrating. After installation, we also had an issue with the threshold for our front door. There is a 4-inch gap between our step and the stucco that creates a trip hazard. I sent pictures with a tape measure showing the size of the gap after being told the original pictures made it look much smaller. I was told samples would be sent. I also requested a detailed invoice for my records and was told it would be sent the next day along with the samples. I specifically asked to be contacted when they were sent. The stucco work was then completed by one person, with another person assisting with materials. Again, there were no obvious Everlasting logos or company vehicles. This was concerning because we had originally been told the work would not be subcontracted. After that, another week passed with no update. I sent 3 text messages and 2 emails. I eventually had to call the office again. Another week passed. I sent another message, and someone else from the company contacted me on August 4 to try to resolve the situation. I was told I would receive a follow-up call on August 5. That call never came. The installation was completed three weeks ago, and I am still having to follow up about outstanding items and information I was told would be provided. The products are nice. My problem is the communication and customer service. Customers should not have to repeatedly contact a company for updates, invoices, samples and promised follow-up. I wanted to like Everlasting, but the long periods without communication, changes to the timeline, late arrivals, early departures and repeated need to follow up have made this a very frustrating experience. Nice products, but very disappointing communication and customer service.

Sandra Flatten

2 years ago

I had several new windows installed by Everlasting Window and Door. The whole process was excellent. The designer helped us pick the frames and windows, which turned out looking awesome. The pricing and contract process was clear and easy to understand. The windows (which included a screen) were installed by a team that was knowledgeable, quick and efficient. The installers were very careful and everything was cleaned up from the installation. You would have never known they were there, except I had beautiful windows when they left. I would highly recommend this company. They are knowledgeable, honest, great pricing, excellent customer service and produce a quality product.

Britney Carr

a year ago

Update: the crew arrived and were very nice guys. They cleaned everything up and did a thorough walkthrough once installation was complete. At first the crew was unaware that they were putting the storm door back on since we didn’t purchase one from them at this time. After calling the office it got sorted out, but wasn’t originally included for the crew. They were able to save our storm door and it goes back into place as it should. Cannot be happier with the quality of the door at install. Opens and closes easily! Gave 3/5 instead of 2, due to the customer service on the office end. 6/2: We purchased a front door replacement through Everlasting back in March 2025. Today I am leaving a preliminary review for my experience so far…. And it hasn’t been great to this point. 1. After purchasing the door we have heard basically nothing from the company. We were told it would be ordered and installed by the end of May- we had a very simple door. So far we have been scheduled twice, the first time we were notified the day before that we had to reschedule because “the crew all called out”. Nevertheless, I was able to give my PTO back and reschedule for today. We never got confirmation of the job today, my husband texted asking for updates of when the crew would arrive, and now we got notification that “the crew is running behind and will not arrive until closer to 10AM”. I have begun to lose my faith in this company, and am skeptical about the install promises that were made. I will update if things get better, we were told it is a complete service including the stucco and trim. Stay tuned.