Renewal by Andersen

Marshall Messamore

3 months ago

Wow! Thanks to the entire Renewal by Andersen team, but especially those we worked with directly: Darren, Stephen, Hunter, Keana, Velvet, Chase, Tomas, Ruiz, Paulo, and James. We started with Darren when he came out, assessed everything, explained the products, took measurements and provided estimates. Notice I didn't say anything about "selling." Darren worked with Stephen to ensure all the "technicals" were correct and then Hunter got with us to sign the permit docs. All were polite and helpful, moving the process along efficiently. Keana picked it up from there to help us schedule the install; we really appreciate her patience and willingness to work with us to get the dates that worked for us. Then came the quiet period waiting for our new doors to get made. Of course, Keana routinely kept in touch and kept us up to date including reaching out to verify a couple of days before installation. Velvet had a deft assist when I called Keana back late in the day. The morning of the install Chase called to confirm everything and set the arrival time. Tomas, Ruiz and Paulo arrived right on time and I quickly realized I got the A team of installers! Our setup is a bit different and Paulo came along to ensure everything went smoothly. But how could it not with Tomas on the job along with Ruiz! They installed one side on Wednesday and the other on Thursday. They were very friendly, polite, and interactive, but stayed on task and were efficient in their work. Tomas kept me updated on progress as they went along. And once it was all finished, we were elated with the results! And then, along came James to QA and verify, which we appreciate! Again, we love the new doors and the big picture window middle portion. They look sleek and like they definitely belong. We are looking forward to enjoying them for a long time to come. We definitely recommend Renewal by Andersen!

Lauren McIntire

a month ago

Way way too expensive first off. And now our window sills are cracking and the windows have some defects too. Initially, the salespeople nabbed us and came for a free quote and told us our windows are cracked and need to be replaced immediately and only they could do it in a way that is trustworthy, unlike the other companies. The price was two or 3 times as much as the other companies. They lied about that too, because they said they would do half of our windows for the price quoted, which came out to around 35,000. But it was not half of our windows at all, about a third. And the other companies have just as good of a warranty btw. And just to mention one company that seems to be honest, window world, to compare, doesn't have commission clouding things and sales people trying to get you to feel guilty and urgent, Etc, to buy. We were told in hindsight that Anderson is good for cathedral windows when you really need nice windows, but based on our experience with our window sills in the shape they're in, I wouldn't recommend them to any cathedral renovator. The customer service is polite but it is not easy to get ahold of somebody to help. Last time a window got a crack in it around it my husband just caulked it after I called and nobody got back to me. Maybe I missed the call back, I don't know, but once you have bought the windows they don't seem to care about how you are doing. More effort could have been made and I always respond to text messages. I just wish that we could go back and go with another company. Anderson is not worth your money-- and it is a LOT of money and for us now extra work and growing regret.

MD Roddy

a month ago

The guys were fast, efficient and very courteous. Everything was explained in detail. The new windows look great in this 131y/o house. All I have to do is paint the trim. I'm very pleased w/ this job!

Maria Medina

3 weeks ago

We had a new door installed 12/25. It is a large heavy door which had become increasingly more difficult to open. Ken and Josh showed up on time and were quickly able to reset the door.Both of them were so respectful of our home and time resolving the issue. I am very happy with their work and Renewal by Anderson as a company. Highly recommend!

Brooke Rusoff

a month ago

Great service! We are super happy with our new windows. Murphy and his installation team had great attention to detail we love our new picture windows!