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FEATURED REVIEWS
“We purchased 8 new replacement windows from Window Nation. The front end sales experience was very good and informative, but way too long, 3 hours. Recommend to others to request skipping some of the demonstrations and presentation to reduce the time. The salesman was extremely nice and personable. A couple days later a representative arrived and measured all the window frames for the factory to manufacture. All were different measurements, which I was told is common in homes built within the last 2 years. He was great and stayed longer to answer all our questions. Installation was scheduled about 4 weeks after time of purchase, as advertised. It was set for a Thursday, but that morning the forecast called for rain and it was already raining at my house. I did call the dispatcher to see if we were still on. They told me the install team was on their way, so I waited. Upon arrival the installers asked me if I wanted to continue and I asked them what they recommended with the current conditions. They called back to dispatch and told me that they would reschedule because it was raining. That is the only thing that was a slight problem with this experience. Then next day a different team of 2 arrived and worked all day removing the 8 old windows and installing new ones. They were hard workers and took my observations and requests seriously. The end product was very nice. One comment is that the frames are 2x as thick as the previous Windows and people should be aware of they have blinds secured in the window wells. Price was very competitive with other quotes we looked into. Recommend pushing for 2-3 price drops before committing. That is a bit of a game that the industry has in common. Customer service was very good. Quality of the windows and of the installation was excellent. I would recommend Window Nation to anyone that is in the market.”
“We wanted a replacement 8 foot wide Sliding Patio Door with built-in blinds. Neither the sales person at the Home Show or the one who came to our house realized that built-in blinds were not offered by the manufacturer so the door was delivered and installed without the blinds. However, Window Nation provided a discount sufficient to purchase external blinds from Blinds-to-Go. I highly recommend Window Nation because the work they did was excellent and they were willing to rapidly compensate for any mistakes.”
“After talking with several vendors/companies and having them perform installation estimates, I picked Window Nation for their patience to help me understand the process, explain each step, all materials, and their awesome professionalism and expertise. I would highly recommend Window Nation without reservations.”
“Window Nation is a local company, something that is important to us. While the pricing was a bit higher than we expected, we did get some discounts. The installation quality was outstanding. It took a 3-man crew about 7 hours to install 17 windows; they had a very efficient, clean, and high-quality process set up for accomplishing it. Absolutely no complaints on the installation. The windows are beautiful and have drastically reduced the noise. We can no longer hear most of the traffic along the road out front, save for large trucks, and even those are pretty quiet now. Our only complaint with the windows would be that when the salesman was showing us the sample windows, they slid up and down with ease using just one finger; the ones that are installed require a bit more than that one finger. This could be because we purchased the next model down (he showed us top-of-the-line), which is still one of the best on the market. They are NOT hard to open/shut, but they require about the same force as any other new window...the top-of-the-line model we were shown slid up and down like magic. Minor complaint. We highly recommend Window Nation.”
“I needed ten replacement windows. I had three companies send a rep to provide estimates, one of which (not WN) broke a window while trying to open it. I selected Window Nation as offering the best quality product for the price, which was 35% lower than the highest estimate. The windows were installed on schedule in just five hours, and look and operate as described. The installers were very professional and left my home cleaner than they found it. One window was the wrong model and will be replaced for free, earning an A score overall rather than A+. Also, over the phone I found them to be very responsive and competent, with the exception of one who was a bit clueless. Overall, I am very happy with my new windows and feel that I used the best company. They look great and should provide far better insulation.”
“More or less positive, but about six months later, there was a problem with the windows. Moisture got trapped between the windows, and they sent a guy out here, and he was really rather rude, in my opinion. Because he didn't see it, he was accusing me of making a false report, and they replaced them—but it was vague reluctance. That was kind of a negative experience. Buying them and getting them put in was OK, but then this negative aspect—because they were supposed to be guaranteed and all this stuff. And then to have this man come out and say, 'Well, I don't see any sign that there was any condensation in between this thermal pane, protective kind of glass.' There is a very small space, and if there is a failure in the manufacturing process—I guess it was like cool weather or something like that. I came down, and I saw beads of water in the glass. He says, 'Well, you know, it might have been water on the outside of the glass. Did you go outside and touch the glass?' I said, 'Yes, I did.' I didn't want—that was the negative aspect of dealing with Window Nation. I would rate the overall experience with a C.”
“When I get a new roof, I'm going to call them to put up my roof. I liked the salesperson; he wasn't pushy. During my time that I was getting my windows, my mom passed away. I told them not to bother me because I wasn't going to talk to them about windows. They were very patient when my mom passed away. I called them up, they came out, put my windows up, and that was the best experience I ever had. I would grade the overall experience with an A+. I recommend them all the time.”
“I liked that they were quick. They had good financing. They got the job done. The price was good. We haven't had any problems, so that's good. They replaced two windows for us. I would rate the overall experience with a B.”
“Positive experience only with the installers. I had a mixed experience. Shabby approach to business—incomplete information. It just wasn't good to me. I would grade the overall experience with a C.”
“I liked the service. I love our windows. It worked—in the summertime, it keeps it cool and in wintertime, it keeps it warm. It does what it does. I would grade the overall experience with an A.”
“We had windows installed last year. I liked the service and the quality of the product. They put new windows in the house. I would grade the overall experience with an A+.”
“They put my windows in. I liked that they did their job. They were clean, themselves, and made it a nice, easy process. I would grade the overall experience with a B+.”
“Nothing, in particular, that I liked about them. They replaced all the windows in our house. I would grade the overall experience with an A+.”
“Nothing, in particular, that I liked about them. They did a window replacement job for me. I would grade the overall experience with an A.”
“I liked that they were efficient. They did window replacement for me. I would rate the overall experience with a B+.”
“They did a window replacement job for me. They did excellent work. I have no complaints. I would recommend them.”
“They did excellent; no complaints, will recommend them.”
“It was a long time. They did good work.”
“They put windows in the house. It was good. We had an issue—one of the windows wasn't right, but they fixed it. I would grade the overall experience with a B.”
“It's been a while. I liked that the service was done quickly and efficiently. They installed windows for me. I would grade the overall experience with an A.”
“I liked that they were organized and did a good job, nicely. They replaced windows and a door for me. I would rate the overall experience with a B+.”
“I liked that they delivered when they said they would. The salesperson was knowledgeable. We actually were looking for windows, and they gave us a good value. I would grade the overall experience with an A. The only downside was they did promise us gift certificates, which we never got; took a year to get them. That really didn't reflect on the work. That was one of the jobs it took them a while to do.”
“The crew didn't have any idea of what they were doing. They just found outside of a supply store a couple of things. It was not a trained crew that they sent. I complained to their supervisor that they didn't know what they were doing. I would grade the overall experience with a D.”
“It was OK. I had a little mishap, but they corrected the problems. They did windows for me. I would grade the overall experience with a B. Quality of work—they gave me the wrong windows. Cleanliness—he didn't do a good job. I had glass still on my floor. I had to clean up glass.”
“Window Nation did a good enough job. 3 of my windows are part of a dormer construction and I needed extra trim work done afterward since Window Nation only replaced the immediate trim around the window. The windows are decent, but I often have to really push the windows to get the locks to fasten.”
“Very pleasant company to deal with.”
“Week after I bought windows they had 2 for wouldn't honor offer to me.”
“They did an excellent job on our windows and will use them again in the future.”
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“All members of the Window Nation team, from sales to installation were professional and courteous in dealing with us throughout the project. All work was completed in a timely manner.”
“I resented their high pressure sales tactics. I almost refused to give them my business because of how the salesman treated me. He refused to give me a quote until he'd been at my house for well over an hour. He went from being a nice guy to just a high pressure jerk. He was at my house so long I practically had to kick him out and he was clearly irritated with me that I wanted to get other quotes and think about this very expensive decision. I was so angry with him by the time he left that I vowed to myself not give window nation my business. Ultimately, after receiving several quotes, Window Nation had the best price so I very grudgingly signed the contract for them to do the work. The installation team was polite and a pleasure to have at my home.”
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“Window Nation is a liar when it comes to their ads. The buy two get two windows is a lie (the salesmen even told me this in my house) no high pressure sales is a lie (if I didn’t sign the first night the salesmen was there it would have been $1,000 more). They also claim to make their own windows, this is also a lie, and that they will replace all screens any time for free is a lie. The only good thing I can say is that they gave me back my $500 deposit. Overall a horrible experience.”
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“Window Nation staff and installation teams were fast, courteous, and the results are amazing! Highly recommend!”
“Window Nation’s knowledge of products, sales and quality is top notch. The install team was very friendly, neat, clean and organized.”
“Very happy with the way my windows with how they were installed and how they look.”
“Window Nation replaced the windows and a sliding glass door in our town home. We are very happy with everything. The sales rep was knowledgeable and allowed us to make the decision that was best for us. The follow up window measurement was timely. The window and door installation was done within a month of our first meeting.”
“The job went pretty well, the financing part was horrible, we were getting calls that we were behind in our payments (2 months) but we hadn't gotten anything from the company to say where we were to pay, how much we were to pay. They did finally send us paperwork but we were 2 months behind at that point. Very disappointed!”
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“Very happy to have done business with Window Nation.”
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“The entire team was helpful, courteous and prompt. We are very pleased with the quality of the product and the installation and would recommend them to anyone looking to have new windows installed.”
“Was very impressed with the quality and cleanliness of the installation. In all, we had 16 windows installed and the guys showed up at 8:1 and were set up and ready to go by 8:3. By noon the windows were initially installed and then they worked together to caulk and seal the entire window surroundings. By 4:3, the entire yard and house had been cleaned up from debris and dust. WE are very pleased with our windows and how they look. Thank you.”
“After my windows were installed, I asked that a representative from the company to come out and show me whether there truly was a reduction in the transmission of heat using a heat lamp. This would be the same heat lamp used during the demonstration for which ~5-6 hours of my time was taken. I was told that they could not. In fact, no one came back even though I was told that someone would come and inspect the job a few days later. The quality control person did come by for 2 mins to take pictures of the windows on the day of installation. That is not quality control. Quality control is proving that the product installed is the same product that was demonstration when I signed the contract. Does Window Nation have something to hide? Very disappointed and I would not recommend Window Nation to a friend.”
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“The installers were great- quick, clean, and they helped fix a problem that I didn't anticipate. The ordering process wasn't reassuring because I never received any update about the status of my order or the windows unless I initiated it. Just a quick 'Your windows should be ready in 4-6 weeks' or 'We should have your windows in next week to schedule the install' would have been nice.”
“I was very pleased with Window Nation from the sales person to the installers. My only disappointment was that after I had my windows installed they ran a sale on the windows which may have saved me money. But either way I would go back to them again!”
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“I don't think that they tried hard enough to get us financed. Maybe because we didn't want high interest rates. We will try again later.”
“They are very friendly and do amazing work. I had all 1 of my windows done plus my front door.”
“Customer service good. Contractor arrival good within time frame. Work is steady & quick. Quality of work good with small issues handled quickly. Cleanup good. I would recommend them for window service.”
“I was not happy with the installer for the job that he has done. But when I call Window Nation to present my concern, they have someone come to my house right away to look at the work and make it right. I definitely recommend Window Nation to everyone because they will do everything to make all customers happy.”
“We purchased 8 new replacement windows from Window Nation. The front end sales experience was very good and informative, but way too long, 3 hours. Recommend to others to request skipping some of the demonstrations and presentation to reduce the time. The salesman was extremely nice and personable. A couple days later a representative arrived and measured all the window frames for the factory to manufacture. All were different measurements, which I was told is common in homes built within the last 2 years. He was great and stayed longer to answer all our questions. Installation was scheduled about 4 weeks after time of purchase, as advertised. It was set for a Thursday, but that morning the forecast called for rain and it was already raining at my house. I did call the dispatcher to see if we were still on. They told me the install team was on their way, so I waited. Upon arrival the installers asked me if I wanted to continue and I asked them what they recommended with the current conditions. They called back to dispatch and told me that they would reschedule because it was raining. That is the only thing that was a slight problem with this experience. Then next day a different team of 2 arrived and worked all day removing the 8 old windows and installing new ones. They were hard workers and took my observations and requests seriously. The end product was very nice. One comment is that the frames are 2x as thick as the previous Windows and people should be aware of they have blinds secured in the window wells. Price was very competitive with other quotes we looked into. Recommend pushing for 2-3 price drops before committing. That is a bit of a game that the industry has in common. Customer service was very good. Quality of the windows and of the installation was excellent. I would recommend Window Nation to anyone that is in the market.”
“It was a very pleasant experience from the first visit with Tom to the complete installation.”
“We are extremely happy!”
“Happy with the installation and the product.”
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“Window Nation was professional, punctual, efficient and a great value. Two of the windows they installed were manufactured with crooked grids—ideally they would have caught that before coming and installing them—but they sent an inspector out the very next day and we had our replacements in a little over a week. That's customer service!”
“We wanted a replacement 8 foot wide Sliding Patio Door with built-in blinds. Neither the sales person at the Home Show or the one who came to our house realized that built-in blinds were not offered by the manufacturer so the door was delivered and installed without the blinds. However, Window Nation provided a discount sufficient to purchase external blinds from Blinds-to-Go. I highly recommend Window Nation because the work they did was excellent and they were willing to rapidly compensate for any mistakes.”
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“Initially, I thought that Window Nation's sales tactics were a bit too pushy, but they followed through on their commitment to match a lower estimate from a competitor, were very responsive to my questions, and seemed to have a lot of expertise. In the end, I was very glad that I chose them. My neighbor went with a competitor and had a bad experience (including a leaky window). Meanwhile, I had a fantastic experience. The installation was done very quickly but also very well. My new windows look great and work great. I am very pleased.”
“After talking with several vendors/companies and having them perform installation estimates, I picked Window Nation for their patience to help me understand the process, explain each step, all materials, and their awesome professionalism and expertise. I would highly recommend Window Nation without reservations.”
“Window Nation's staff were very nice—from the sales person (Tom) to the installers. However, the product is very disappointing. The window frames are about twice as wide as the replacement windows installed on the main floor by another company about six years ago, and my basement temperature is about ten degrees lower than the rest of the house (with the heat on) — no different from what it was prior to Window Nation replacing the basement windows. I feel like it was a waste of money.”
“Window quality and installation were exceptional. Had issues with retrofitting my window alarm system to new windows although WN promised it would work. Turns out it wouldn't and WN made a symbolic donation toward purchase of new system. Bottom line: I'm out of pocket for a significant amount just to put in a system to arm my windows. Not happy about this.”
“I preferred them over another company that I used for some windows previously.”
“They did a great job.”
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