Pella Mid-Atlantic

kyle currey

4 months ago

Don’t let the 5 star reviews fool you - as part of the sales process once you sign a contract the sales rep says they get a bonus if you write a review. I’d bet 9/10 of these reviews happened before install. Bought a $9500 front door last year, they installed a damaged product without realizing the day of the install. Afterwards immediately opened up a warranty replacement. 3 doors came out and were unboxed damaged, resulting in me rejecting them and having to take time off work for no reason. 4th door came out and was installed poorly, now it won't lock correctly. The warranty repairman stripped all of the hardware to the door (shown in photos) and even tried to fill in some screw holes with caulk rather than install screws.. I want to reiterate, I paid 9,500 for this door to have a botched install. It's cost me another couple thousand missing work. Would never recommend. If you see this post they have still not corrected this issue.

Nikki Ringrose

a month ago

Tim Duley came out to give my mom an estimate for a new door! he was wonderful, quick, and very professional! Made the process so simple and easy! Made my mom feel confident in being heard and understanding of her needs/wants! Pella Mid-Atlantic was very quick and easy to work with to get an appointment for the estimate as well! Will highly recommend!

stephen johnson

5 months ago

Visited the Pella annapolis show room and met with Tim Duley. He gave me top class service and advice. I appreciate the education on the various types of window on how they apply to .y circumstance

Dawn Watson

a month ago

I had a fantastic experience working with Isaiah Russell. He was extremely knowledgeable, very patient and helpful with the many questions & options I wanted to consider. I really appreciated that he didn’t give me the heavy sales pitch & pressure but worked within my timeframe. The Pella doors I am having installed are top quality and working with Isaiah was a top quality experience.

Jay Budd

a month ago

I had a great experience with my window salesman Tim from start to finish. This was a major purchase, but he made it stress-free by being honest, professional, and respectful of my time. After receiving an unreasonable quote from another window company, it was refreshing to work with someone who valued transparency and customer service. I highly recommend him to anyone looking for a fair deal and enjoyable buying experience