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“I am completely disappointed with the service these guys offer. First they come knocking at your door to offer a free inspection / consultation. It all started with windows, which we knew we had to replace them at some point. So we let them do the inspection, and the result, as expected was that we needed to replace all our windows. Then, the come with a quote with a few different options. The most attractive offer, and least expensive, is the one where you have to sign on the same day. You cannot think about it, well, you do have a few minutes to think about it, and after you agree they state several times you cannot cancel by no means. So far so "good", except the mental pressure they put you in to sign something without even shopping around to get the best deal. The project install manager comes by to recheck all the measurements and go over details. We had a few surprises and changed some of the windows that was offered by the first person who did the measurements. This was really helpful, we would have had a big problem if we went with the Windows proposed. First real problem comes up. My house has wired security sensors for all doors and windows, it is all hooked up to a modern security, and the project install manager said they would not be able to keep that wires. I insisted, but he kept saying he cannot be reliable for any problems that could occur in my security system if they messed up. Bottom line, I had to purchase 16 new wireless sensors, Power Home did give me a discount of the windows based on the amount I would have to spend for the new sensors, so definitely that was good. But now, instead of a clean window I have windows with sensors, which esthetically is not the best option, and now I have to change batteries ever now and then. Not a deal breaker, but for sure something I had that was better that I couldn't keep. They schedule a date to start the installation, someone from Power Home calls me and offers an additional service for the same agreed price because the finance company would reduce the percentage rate. We agree on gutters, not something we really needed, but I had some spots around the house that did not have gutters, and that was even called out in the home inspection recommending to install gutters where I did not have them. So we think it's a great opportunity and we accept. Windows installation scheduled, the crew comes in on time. Ohh there's the pre-install which I forgot to mention. I was responsible for removing all existing blinds of my windows, because they AGAIN are not reliable for any damage that could occur if they remove them. That's just insane, but here I am 2 days before the install removing every single blind of all the windows (total of 19 windows). So the crew comes in, they are fast, that was a real good thing. In the end the install manager tells me that the top window for my office was not delivered, so they could not remove and install the office window. They tell me that someone from the office would call me to schedule a new date. They "force" me to sign an install completion form, which I declined at first but after a lot of insistence, I give up and sign the form (totally my bad here I should not have signed the form) I wait for 3 days, and decide to call. No one knew what was going on, they even said that I signed the install completion form. They say they will reach out to the crew to understand what happened. Next day they call in, and confirms that the window was missing. They ask for a few days to get the window delivered, and then they would schedule a new install date. A few days goes by, and they call to schedule a new install. They come in, again very fast crew, remove the office window, install the new one, and then I notice that the window screen was bent and had a small hole in it, I show that to the crew they said they will let the office know so it could be replaced. I explicitly ask "Will you reach out to them? Because last time I had to reach out" The install manager guarantees he will notify the office. A few days goes by, nothing from the office I call in again. Same story, they did not know about anything, I had to send pictures to prove what I was asking. A little back and forth, but in the end they scheduled a date to replace the screen. Windows all done, phew. Now for the gutters. They schedule a date to install the gutters. They come in, and starts the install. They don't notify me that they were leaving, or for me to inspect what was done. When I look for them I notice they are already gone. I go do an inspection, and I see some connections between gutters missing. I call in, no need to say they did not know about it right? Exactly, same thing, they don't know, they go figure out and they come to install the connections. Thankfully a very heavy rain happened a few days later, I notice that one of the corners is not holding water at all, it's going through. I take pictures, and send directly to the project install manager, I also send pictures of the front of the house where the gutters were originally connected to my French drain, and with the new gutters they were not connected. To my surprise they said they don't do this kind of work. WHAT????? Isn't this part of the gutters??? "No sir, we don't do this". And they start saying that now my gutters are 3/4 and the original ones were 2/3, so they don't match with the French drain. THEY suggested a 3/4, not me. I tell him, I'm not expecting them to replace the underground French drain, but suggest to put an adapter. They install manager says he is not aware of any type of adapter. I hang up, I do a quick search on Amazon, and find SEVERAL options! I send the links to the install manager. No response, weeks goes by, I ask about the link I send and the connection leak (which was still happening). This was around Dec 13th, I finally got a response, and they he says will look at my project. No response, Jan 4th, I reach out again. He calls me and we schedule a date to fix the leak and the connection to the French drain for Jan 17th. I send him a messaging asking for them to take over the search for the adapters, because they are the experts and I was worried I would get the wrong parts. No response. Jan 17th, someones comes in, fixes the leak, and tells me that they could not fix the drain because they don't do this type of service and it is clogged, so I have to call a French drain specialist to unclog. CLEARLY it wasn't clogged since it was connected to my drain, and since it's been months with the french drain opened, lots of leaves fells in it. I message the same person I was talking to saying that the leak was fixed but the drain wasn't still connected. No response, I follow up the next day, no response. I call the office a day after I had no response. I talk to a manager, explain EVERYTHING that happened, and he says "We don't do French drains". I still very calm at that time and start to ask questions and ask for help, at some point the manager simply LAUGHS of my situation, I call that out and he says he's not laughing, but HE DID! How much disrespect! At that point I lost it, and he just kept repeating the same phrase: "We don't do French drains"... On the call I called out that I had to reach out to tell the works were not finished 3 times, and the manager's answer was "And we came over and fixed the problems" . Yeah, in a reactive way. What If I don't call? It's a mess I hang up very frustrated. The company clearly does not care. If I knew they would not connect the gutter to the drains, I would have NOT done the gutter work. Just headache. Never doing business with them again!”

“This was without a doubt, the worst home improvement experience we have ever had. The company was more concerned with getting their money than making sure the job had been done correctly. They even called to collect before anyone had even shown up to start the job. Over three months into a half-day job we were told that "accidents happen in construction" so if we wanted it done differently, we would have to pay the added expense. They treated us like we were expecting too much even though one of their own supervisors agreed that there was an issue. Hopefully we will never need their lifetime warranty, because it may not be worth the hassle of getting them to actually follow through.”

“It was a very fast and efficient installation done by professionals.”

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“Have been having issue with the door. We had asked for a level on contract and still has not been placed. Also, the trim has defects and over 3 appointments have been made and the personal that has showed up came to do other work example they came to do the outside casing, but we only have been waiting for the inside level to be replaced from a nob to a lever and the trim that was placed has defects. I called and still have not been informed on when they will be returning. I figure if I am having this much issues with a door trim and handle what's would happen if there was warranty work to be done?”

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“Had a good experience. The team was on time, courteous, knowledgeable, and efficient.”

“They did a great job and we love our new windows.”

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“Everybody was friendly and worked well has a team and got the job done in a timely manner and cleaned up very well.”

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“From initial sales presentation to installation follow-up every member of this company was very friendly and on task. Everything went according to the details we were provided.”

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“They did a great job quickly and without disruption or much mess”

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“Easy to work with, quality installation. Follow up infomation with the warranty and how to file a claim could be more informative”

“Arrived with a broken window, replaced week or two later.”

“The entire team is very professional and eager to please”

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“The overall experience was not nearly as bad as I feared. The sales team as well as project team did a wonderful job in providing information throughout the process as well as information on the product and service. My only issue is with the contracted labor and the amount of glass shards I still had to clean up from both inside and outside my home, i have kids as well as a dog to worry about.”

“Too difficult to communicate with project manager which lead to frustration.”

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“We have had several projects completed by Power. All have been done in a professional and competent manner. I would definitely recommend them to others and will use them again for our next project.”

“The quality was top notch. The cost is just a little bit ridiculous. They did do great work.”

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“I don’t recommend companies to any friends. I have done so before and if they aren’t as satisfied as I am then we have friction in our friendship. Nothing against your company.”

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“Power did a great job! From start to finish, the Power team exceeded my expectations.”

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“They are very professional, and the product they provide is very good. Their service technicians are very competent and professional.”

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“Great customer service and took time to explain things thoroughly.”

“They were quick and did a great job on the cleanup. They made sure everything was done professionally. I couldn't be more happier with the end result.”

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“Power Home Remodeling did a fine job.”

“The windows are of excellent quality. The reason I would give them 4 out of 5 stars is for the workmanship. It was a little subpar.”

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“Power Home Remodeling did a great job. It is nice to deal with an honest contractor!”

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“They came out, did what they said they were going to, and did it professionaly.”

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“They walked me through the process very clearly. It was a great experience.”

“Power Home Remodeling is very efficient. I had a good experience with them.”

“They are professional and prompt, the product is of good quality, and we were extremely happy with the installation crew.”

“The quality of the materials and the workmanship of the installers was impeccable. The workers were very polite and conducted themselves very professionally.”

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“Power Home Remodeling has given me a chance to have high quality windows.”

“They did a good job.”

“They delivered on every promise. The price was super competitive. The installation smoothen easy. The actual product, excellent”

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“I had windows replace they are great but the installers did it all in one day and left tiny pieces of glass on my floor that resulted in ER visit for my youngest child. The windows themselves are great but maybe they should have split my install into a couple days instead of 8:30am - 7pm when it was dark and they felt rushed.”

“Process from start to finish was great. The windows were professionally installed and look beautiful.”

“They tried to sale me something I did not need.”

“They had representatives giving us false information. I thought I was getting a presentation because I had other companies I was looking at. Anthony had me sign some papers saying that they did the presentation and the price they quoted me would be the price I pay. They told me I could cancel at anytime and go get other companies. He scheduled someone to come and measure the windows. My husband says we need to wait because my mother just passed. Anthony said I signed some papers, and you do need to choose us or pay. My husband then spoke to Anthony, and he said he was so excited he forgot about telling me the most important parts.”

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“Installed backdoor is leaking air from outside.”