Renewal By Andersen

Eric Kreitzer

2 weeks ago

I would not recommend Renewal by Andersen of Cincinnati based on my experience. I want to make an important distinction: the installation crews were largely the best part of this project. They were generally professional, worked hard, and appeared to be doing their best with the situation they had been handed. There are still workmanship items that need attention, including scratches, siding issues, some installation concerns, and cleanup that could have been better, but the crews themselves are not the primary reason for this review. The major failures were in sales, management, communication, and follow-through. Commitments and representations changed throughout the project, expectations were repeatedly set and then not met, and I experienced several management interactions that I considered inappropriate and unprofessional. At one point, a “master tech” was brought in and substantial assurances were made about correcting the project and providing the “white glove” experience I had been promised. That person was only on site for one day and was not present to ensure those promises were actually fulfilled. Instead, much of the responsibility for ultimately finishing the project fell on a family installation crew traveling approximately 2.5 hours each way from Indiana. To my knowledge, they were not provided accommodations near the project. They still worked hard and remained professional. It is difficult to fault that crew for not accomplishing even more when management put them in that position. Renewal by Andersen sells itself as a premium, full-service experience. At a premium price, I expected more than the windows themselves: I expected competent project management, clear and accurate communication, accountability, and someone ensuring the finished project matched what had been promised. That is where this experience failed most significantly. I gave the installation crew very high marks on Renewal by Andersen's own survey. Unfortunately, I cannot say the same for the company experience surrounding them. My siding was finished in June, RBA scratched and damaged panels, didn't reinstall the j-channel under the bay window correctly (I do have a pre-photo of that too), and scratched the new doors they installed. There is no touch up paint or anything left. Areas of metal they wrapped are already scratched up.... But the bigger issues are the outstanding ones with management. Did I mention they missed an entire window by the front entry door? 3-6 more weeks until that's here.

Liz Blakelock

3 months ago

We just had over 40 replacement windows and doors installed. The crew of Ron, Elijah and Devon were amazing. They worked overtime to get our project done on time due to the weather. It was not your standard job as many of our windows have curved tops and needed custom touches. Could not be happier with the crew and the finished project!

Dot Bliss

5 months ago

I am soooo looking forward to our new Oak Sliding glass door installation. A little more price than we wanted to pay, but after researching companies and meeting with the representatives a couple times, we chose Andersen. Hayden was amazing, knowledgeable and had all the answers to our questions. Jonathan just left from measuring for the install. Quick and easy so far and did I mention the no cash up front and 6 months same as cash? WIN WIN!

Kelly Parin

2 months ago

We are just getting started, but have had great experiences so far! Our sales rep, Sam was wonderful. He answered all questions we had. Our tech Zach was prompt and thorough. Taking time to explain how the process will work. Very excited for installation!!

Ashley Bennington

11 months ago

We had the best experience working with the crew we had from renewal by Anderson. We honestly could not be any more satisfied. They took their time and really paid attention to detail. They were very helpful with showing us how everything works and made sure we were 100% satisfied with everything. Ian Palencia and OMar Cano did an incredible job and I would want them back for sure for any future installations. Thank you both so much, we were incredibly blessed to have you. I have uploaded the before and after photos. It looks beautiful.