Window Nation

Kristen D.

5 months ago

My experience with Window Nation has been so frustrating and disappointing that I feel obligated to warn others. I’m shocked at the number of people that note they went with Window Nation and saved cost - they were one of my highest bids, at over $80k to replace all the windows in my home. The windows were initially mismeasured, which resulted in the wrong size windows being installed. Instead of a smooth, professional installation, the crew, who arrived wearing “Renew by Anderson” shirts, attempted to make them “fit,” and the quality of workmanship showed immediately. The installers actually caulked over dirt and debris rather than properly cleaning and preparing the surfaces. There was no attention to detail. They cut the existing windows out and pushed/kicked them out damaging every single wall in my window inserts. Windows were two small and the installers had to insert sheet metal and caulk around it. Windows were too large, and after they forced the window in, damaging my home, the window wouldn’t shut. After installation, Joe came to inspect the job and noted several “manufacturer defects” as well as the poorly measured windows, so he stated they would reorder all windows and remove and reinstall the existing ones. During the second installation, with a completely different crew, things seemed to go a bit smoother. They spray foamed around windows to fill gaps, which was something the first crew didn’t even do. I was told the foam needed 24 hours to cure, which contradicted what the scheduling office told me, and returned to finish the job the next day. Again, I had a window that was mismeasured (eyebrow/arched window) and they refused to install it without further direction from Joe. I then had to wait for Joe to come out, only to tell me the window is the correct measurement and they’d have to shim it and it would be tight in the top-middle with a gap on either side or the arch. The crew returned to install the final window and it looks awful. There is several inches of caulk on the arch, yet I was assured the window was the correct measurement. To make matters worse, the job site was never properly cleaned up. Debris from the first installation is still sitting on my roof and in my yard months later. Despite multiple attempts to get this resolved, the follow-through has been disappointing. I had my paint company scheduled to come out after my first install only for them to find out the caulk was not fully dried and able to be painted. After the second installation, I had the paint company return to touch-up around the newly replaced windows. This trip/paint cost an additional $700, which Window Nation (reluctantly paid). Upon discussing all of the egregious errors and multiple home visits to fix/repair all the damage caused, and still awaiting some follow/up, Ben noted payment was due because the windows were installed and additionally, he could only credit me an additional $300, after factoring in the paint cost (which was their fault) because $1,000 is the maximum credit the company allows. Overall, this has been a stressful, time-consuming, and costly experience. I expected professionalism and quality craftsmanship, but instead received careless work, damaged materials, and poor cleanup. I would not recommend Window Nation to anyone and would advise consumers avoid them, and their shoddy work, at all and any costs. Based on my experience, I am extremely nervous about the process should I need assistance with any (almost certain) issues that fall under their lifetime warranty.

Kyle Lubelski

4 months ago

The experience I had was amazing Chris Smith was very friendly and he showed us examples of different types of windows. He explained the pros and cons of the area and the types of windows for area. Chris was very knowledgeable about everything made the process quick, seamless, and easy from start to finish. The insulation was quick and the insulation team worked with me to get it done, they were done by 3:00 p.m. with nine windows. Right now me and the wife can tell the difference between before and after. I mean we did have ones that couldn't shut completely and every other window is different but still a big difference with energy efficiency. We can hear less sounds and our heater cuts on less than it did before. Just the beauty and simplicity of the windows being new and the one latch system makes things so nice.

Rachel Dechant

3 weeks ago

Had a great experience with Window Nation so far! Didrik helped us go through options and spent quite a bit of time with us on the weekend to purchase new windows. He was very patient with us and worked with us to meet us within our budget to do this project! We weren’t sure if new windows would be an option just yet but we know we needed them, and he helped us through options and getting us where we needed to be to improve our home. Very friendly and look forward to the new windows!

Andrea Montoya

a year ago

We needed our south facing windows replaced. This company has the best warranty options and the price fit the budget too. Brendan was knowledgeable and very helpful answering questions. The day after install I noticed damage on one of the screens and they will be out in a couple of days to fix it. No questions asked. I will be using them again when we are ready to replace more windows.

Ken Monh

2 months ago

Chris came highly recommended to us by friends who had used him for two of their rental properties, and after meeting with him, we can absolutely see why. We also needed new windows for one of our rental homes, and Chris took the time to walk us through several great options that fit both our needs and budget. His quote was very competitive, and he’s professional, knowledgeable, and easy to work with. We’ve had a great experience so far and would definitely recommend him to anyone looking for honest service and an informed experience.