Critter Control

Sheena

2 months ago

Everything and everyone is great until they collect your money and leave. I paid for the service, they came, performed most of the service, I paid, they never came back. They left a recording device in the attic to monitor animal activity after the work was "complete" and left exit trap(s) for any remaining animals to exit. They were supposed to come back 2 weeks later, to remove the exit traps and paint all the siding they patched to match the home. They claimed all entry points in the attic and the crawl space were sealed and a trap was not needed for crawl space. That was in December. Apparently 2 weeks has not come as yet. The service also came with a 10 year warranty. I've been calling these people to come back since April when I heard animal(s) scurrying around my crawl space. Then, a month later I heard the galloping of foot prints in my attic. Multiple calls later, I can't get anyone to call me back to address the incomplete work or deal with the fact that there are still entry points open somewhere since the squirrel/raccoon/pest problem remains. They have admin assistance that just take your information and state someone will call you back. The only problem is no one ever calls you back. Save the thousands of dollars this service costs and go with another company. A warranty is useless if you can't get the service provider to respond or address your issues.

Todd Trilling

a month ago

I used these guys for about two years, specifically Branch 5933 (Collin B.). They were ok, nothing great, but not bad either. A few months ago, I got a bill with a 9% increase...so i called them up and canceled my service - basically said I wasn't interested in renewing my contact. The person I talked to said fine, etc. Well fast forward a few months and not a week goes by that I don't get an email bill from them and even physical mail bills saying to pay. Once Collin B. replied and said he'd take care of it and we'll he didn't. I don't know how to stop getting bills from them. It's borderline harassment. Suggest you find another company to take care of your critters...there are 100s in the area. This one is not good. Update on 6/25 - I had a call and email from the manager assuring me this has been take care of. So I bumped my rating up to three stars. Again my issue was never with the actual service, just trying to stop the service.

Ayesha Smith

4 months ago

Wonderful encounter from start to finish! Richard was prompt, gave appropriate timeframe of when we could expect him to arrive. Upon his arrival he gave us a thorough walkthrough of what he would be doing. After his inspection of our attic and the exterior he provided us with full detail of what is going on and possible next steps. I appreciate his honesty and not trying to mislead us. Would absolutely recommend “Critter Control”

Jesus Cervantes

7 months ago

The warranty is a MAJOR LIE. Paid thousands of dollars and promised a warranty and a guarantee only to realize 3 days later they didn’t solve anything. When I tried calling to reschedule a second pass through they have consistently cancelled or completely stood me up with a no show WAISTING my time. It all started with the service crew, they told me they couldn’t finish the full service and were running late but could return if they missed something. They 100% did MISS EVERYTHING. Their customer service people is a 3rd party and seems to be overseas. They didn’t even call to cancel they straight up no show! DONT RECOMMEND!

Dave Mayes

9 months ago

I called Critter Control to get a quote for removal of bees under the siding of my house. The dispatcher was very helpful and scheduled Phillip Moreland to come out. Phillip discussed our options and treated the area. He even took care of some wasps nests as part of the service. Evidently, there were more bees than anticipated so a second visit was required. Frank did another treatment and even offered to return again if that didn't handle the problem. Bees are gone and was able to have my windows installed on time. Frank was very diligent and professional as well as friendly. An excellent experience for a somewhat difficult situation. Good job Frank!