Value Dry Waterproofing
9th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Value Dry Waterproofing has received 4.5 out of 5 stars based on 120 customer surveys conducted through GuildQuality.
5
84
4
22
3
7
2
0
1
7
9th year as a Best Pick Call
"Value Dry transforms wet, humid basements and crawl spaces into dry, healthy environments by installing customized waterproofing and encapsulation systems in homes and businesses in Maryland, DC, Virginia, Delaware, and West Virginia. You can count on our promise of quality combined with professional workmanship."

James Ketterer | President
Company Information
Services Offered
Value Dry addresses flooding and humidity in basements and crawl spaces by installing drainage and encapsulation systems that include sump pumps, battery backup sump pumps, insulation, liners, and humidity control ventilation devices. Egress windows, foundation stabilization, and annual maintenance services are also offered.
Warranty
Value Dry offers a lifetime transferable warranty against water seepage of treated areas.
Company History
President James Ketterer has over 20 years of industry experience.
Distinctions
Value Dry is a Basement Health Association (BHA) member. James Ketterer is a BHA certified Waterproofing Specialist and Egress Specialist. The company is also a Indoor Air Quality Association (IAQA) member. Value Dry received a Secretary's Citation from the MD Department of Commerce in recognition of 15 years of quality work.
Areas Served
Washington, DC
Address
8735 Bollman Place Suite G
Savage, MD 20763
Hours
Mon
8:00 am - 7:00 pm
Tue
8:00 am - 7:00 pm
Wed
8:00 am - 7:00 pm
Thu
8:00 am - 7:00 pm
Fri
8:00 am - 5:00 pm
Sat
10:00 am - 2:00 pm
Sun
10:00 am - 2:00 pm
Licenses
#69011722

Compiled Score:

Value Dry Waterproofing has received 4.5 out of 5 stars based on 120 customer surveys conducted through GuildQuality.
5
84
4
22
3
7
2
0
1
7
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/28/2020

“The salesman that we met with was a real gentleman. The foreman was exceptional.”

Review by
08/19/2020

No review comments provided

Review by
08/18/2020

“They came and fixed the problem that I had with the sump pump.”

Review by
08/18/2020

“The whole team was exceptional!”

Review by
08/18/2020

No review comments provided

Review by
08/18/2020

No review comments provided

Review by
08/18/2020

“They did not meet my expectations.”

Review by
08/13/2020

No review comments provided

Review by
08/13/2020

“I was expecting more of a mess or I didn't know what to expect after them having to go in the floor, but they did it really neatly. They cemented over everything and it looked very neat when they left. They were so organized and had plenty of help here and everyone knew what hey were doing in the line-up. It was easy.”

Review by
08/13/2020

“I would like to recognize the Roger. He was good.”

Review by
08/13/2020

“Would definitely recommend. Carlos & his team were on time, efficient, and kept everything sealed up & as clean as possible. Carlos reviewed the entire project beforehand with me to make sure I understood and agreed with the work that was to be completed. Start to finish took about four hours, which was impressive. Was very happy with the team & the work completed.”

Review by
08/13/2020

“VALUE DRY is apparently not interested in communicating with its clients. I would not recommend the company to my neighbors/friends for that reason alone. VALUE DRY personnel do NOT treat the client with respect.”

Review by
10/08/2019

“The project manager was very knowledgeable about what should be done. That made me want to invest in the company. I was very satisfied.”

Review by
10/02/2019

No review comments provided

Review by
10/02/2019

“They did a good job. Only time will tell how well it holds.”

Review by
10/02/2019

“I would like to recognize RJ, the foreman, he was very good.”

Review by
10/02/2019

“The estimator was honest but at the payment part I felt like I was buying a used car. Overall I would not recommend this company to anyone especially the kind of job they did considering I paid $4K!”

Review by
09/27/2019

“All the guys who did the work were great.”

Review by
09/17/2019

No review comments provided

Review by
09/17/2019

“Professionalism, timely and courteous. Absolutely respected the work site- no mess of my house whatsoever.”

Review by
09/17/2019

“I would like to recognize the foreman of the project Andy. Russ the sales person, and Robert. The scheduler who also helped with a few things Shad.”

Review by
09/17/2019

No review comments provided

Review by
09/11/2019

“All staff were friendly and professional.”

Review by
09/09/2019

“Everyone who came out was great. The salesperson, the crew on the initial day, were all very nice. They even had to follow up with a radon situation we had. That was super helpful.”

Review by
08/22/2019

“I would like to recognize the estimator, Brittney, and the project foreman for their exceptional service. They all did a great job.”

Review by
08/22/2019

“I would like to recognize the salesman and original project manager for exceptional service.”

Review by
08/21/2019

No review comments provided

Review by
08/01/2019

“I can not remember her name, but the lady who did the contact was friendly and maintained a positive optimistic attitude.”

Review by
07/26/2019

“The salesperson was good.”

Review by
07/25/2019

“Value Dry Waterproofing met or exceeded my expectations in regards to quickly finishing the project.”

Review by
07/25/2019

“Both crews were great.”

Review by
07/25/2019

“I got them from Best Pick Reports, I use that a lot and it has been successful with the people I find through there.”

Review by
07/25/2019

“Value Dry Waterproofing met or exceeded my expectations in regards to time. They were suppose to take 3-4 days and they completed it in 2.”

Review by
06/28/2019

“I liked that they cleaned up after themselves and left everything in an orderly manner.”

Review by
06/25/2019

No review comments provided

Review by
06/24/2019

“I would like to recognize the salesman. He was really good.”

Review by
06/21/2019

“They met/exceeded my expectations in all areas. Their customer service and work they did was great. They were quick and efficient.”

Review by
06/21/2019

“I would like to recognize the entire crew who completed my work for their exceptional service.”

Review by
06/21/2019

“I would like to recognize Roger for his exceptional service. He was very professional and did a good job.”

Review by
06/21/2019

“Rauel the foreman provided exceptional service.”

Review by
06/21/2019

“I would like to recognize my salesperson for his exceptional service.”

Review by
06/21/2019

“I think his name was Ramone. The supervisor was super on the job.”

Review by
06/21/2019

“We had several people out and they were all really good.”

Review by
06/21/2019

No review comments provided

Review by
06/21/2019

“The only thing that weird was that the guy who estimated the job said it would be a one-person job. When the installer came he said that it was a four-person job. He so happened to bring another guy with him but they were there all day. I took 12 hours to do the job. He was very mad because the guy misrepresented the level of work that had to be done. They had to move the HVAC system to install the drain. It could have gone a lot smoother.”

Review by
06/21/2019

“The final work product was exceptional.”

Review by
06/21/2019

“The job was done well but they did not show up when they said they would after I had already taken off work.”

Review by
06/21/2019

No review comments provided

Review by
06/21/2019

“I would like to recognize Brittney for her exceptional service. She was nice.”

Review by
06/21/2019

“They lie about the product and the materials they are using.”

Review by
06/21/2019

No review comments provided

Review by
08/16/2018

No review comments provided

Review by
08/15/2018

“We did some waterproofing in our basement and it didn't solve the problem. We are a little disappointed that we were recommended a certain service for a significant amount of money and it didn't make a difference.”

Response by Carolyn Gooden
Please call 301-725-1662 at your earliest convenience, to discuss further.
Review by
08/14/2018

“They exceeded my expectations with the timeline.”

Response by Carolyn Gooden
Thank you for taking the time to write a review, we appreciate it.
Review by
08/14/2018

“They quickly came back and rectified the problem. I was satisfied with their speediness and effectiveness of getting this resolved. They admitted their mistake and fixed it quickly.”

Review by
08/14/2018

“We paid to have a system installed in our basement and we had flooding after it was installed. We had someone out to do some additional work, which they did do for free, but we have had a couple of flooding incidents since that was done. As of now our problem is still unresolved.”

Response by Carolyn Gooden
Please call 301-725-1662 to discuss further.
Review by
08/13/2018

“I would recognize the team leader and the salesperson for exceptional service. The salesperson is the reason I went with them because I was strongly considering another company.”

Response by Carolyn Gooden
Thank you, for taking the time to write a review we appreciate it.
Review by
08/10/2018

“I didn't appreciate the sales pitch thing.”

Review by
08/07/2018

“Value Dry met all our expectations in all areas.”

Response by Carolyn Gooden
Thank you for your feedback and 5 star's, we appreciate it.
Review by
08/07/2018

“I was the most satisfied with their professionalism and their work ethic.”

Review by
08/06/2018

“I was satisfied with their overall performance and the timeliness of the work.”

Review by
08/06/2018

“Value Dry met or exceeded my expectations in terms of their timeliness.”

Review by
08/06/2018

“The basement has no water coming in.”

Review by
08/06/2018

“I would like to recognize the salesperson and the installer for their exceptional service.”

Review by
08/06/2018

“I was most satisfied with the lead contact and worker. He was extraordinary.”

Review by
08/06/2018

“I would like to recognize Shad for his exceptional service.”

Response by Carolyn Gooden
Thank you, Shad is a valued member of our team, we will pass along your kind words.
Review by
08/06/2018

“I was satisfied with the professionalism of the work.”

Review by
08/06/2018

“They exceeded my expectations because I was really impressed with the workmanship, what they actually did, and the quality of what they did.”

Review by
08/06/2018

“The first group did not meet my expectations at all, but Danny made good on what the commitment was in terms of what I was told was supposed to be done. He kept the word of the company.”

Review by
08/06/2018

“They fixed the area they said they were going to fix in a timely manner, but they were wrong in diagnosing the issue.”

Review by
07/28/2018

“I was satisfied with them because I guess timing was great. They were quick and able to take care of us rather quickly. The timing was very sufficient.”

Review by
07/27/2018

“Overall I am satisfied with the resolution of my problem.”

Review by
07/26/2018

“They went above and beyond They did a little extra for me.”

Response by Carolyn Gooden
We strive daily to exceed our clients expectations, thank you for taking the time to write a review we do appreciate it.
Review by
07/26/2018

“I would like to recognize the guys that did the work. They were very good.”

Response by Carolyn Gooden
Thank you, our crews work hard we will definitely pass along your kind words.
Review by
07/26/2018

“I was very pleased with how quickly they did the job. The system itself has worked perfectly since.”

Response by Carolyn Gooden
We appreciate you taking the time to write a review. Thank you
Review by
07/26/2018

“They exceeded my expectations in the completion of the project.”

Response by Carolyn Gooden
Thank you for taking the time to write a review, we appreciate it.
Review by
07/26/2018

No review comments provided

Review by
07/26/2018

“They installed a french drain for me and the first time they installed it was done incorrectly so my basement flooded twice.”

Review by
07/21/2017

“They did the work at time at the price they quoted and they didn't make much of a mess at our place. They did a waterproofing job. It's fine. We didn't have them do any of the drywall work. It was just foundation. I'd give them an A.”

Response by Carolyn Gooden
Thank you for the A, we appreciate you taking the time to write a review.
Review by
07/21/2017

“They were great. They did a good job and they were efficient and reasonably priced. They did waterproofing for me. Everything looks great, no problems. I'd give them an A overall. The quality of work was great.”

Review by
07/21/2017

“Value Dry had very good service. They had very good communication and efficient, effective work. They did waterproofing. Everything is looking good. It's all working fine. I'd give them an A.”

Review by
07/21/2017

“Their work was positive, but I wouldn't go so far to say I had a customer service experience with them. They did waterproofing. Everything is working up to standards. I'd give them an A.”

Review by
07/21/2017

“They were on time, they were very efficient, and they cleaned up after themselves. I didn't have any problems. It was waterproofing. Everything is looking good, and they did follow up.”

Review by
07/21/2017

“From start to finish, it was a simple process. They did a waterproofing job for me. Everything looks excellent. The customer service was excellent. I'd give them an A.”

Review by
07/21/2017

“The work stood out to me. They took their time and did the job right the first time. They had pretty good customer service. Overall, I'd give them an A.”

Review by
07/21/2017

“They did work for me a long time ago. It was good. We were satisfied. They did a waterproofing job. I'd give them an A.”

Review by
07/21/2017

“My superintendent worked with them, but everything was good. I'd recommend them and give them A's down the line.”

Review by
07/21/2017

“It went well. It was fine with no issues. They did a waterproofing job. We had no issues. I'd give them an A.”

Review by
07/21/2017

“The salesman was great. He came out on a weekend evening because we had so much water, and he drove very far to get there. He was very conscientious and then the workmanship was good. They were quick, and they cleaned everything up. So, it was a very good experience. It was a waterproofing job. I'd give the overall experience an excellent rating. I think they really did a good job. I would highly recommend them. I think I've already recommended them.”

Review by
07/21/2017

“Value Dry did my French drain. The customer service made them outstanding to me. They were friendly. I liked their work. They did waterproofing. They broke up a concrete basement, put French drains in, and then put concrete on top of it. I was overall satisfied with everything that was completed. I'd give them an A.”

Review by
07/21/2017

“We really leave all their stuff down here. A whole side of the house spread because they should have had the drain out of the house. That definitely needs to be redone. This was a waterproofing job. The customer service was also negative because they broke the sink downstairs. We had to go back and forth and they finally gave me $2000. I'll give them a D-.”

Review by
07/21/2017

“They were on time. They were very clear in the process, in explaining the process. They did waterproofing. It was a sump pump. They did waterproofing and installed a sump pump. Everything is looking good. The only issue I have that was a concern to me was they didn't put the carpeting back the way it was. So, I still have a gap between the baseboard and the rug. There was a space. That was really my only concern. I'd give them a B-.”

Review by
07/21/2017

“It was fine. They did the waterproofing. It was a little bit of high pressure on the sales side. There was a lot of, 'Oh, you'd better do it right now.' That was a little weird. I'd give them a B. There's nothing that really stands out.”

Review by
07/21/2017

“They waterproofed the basement. Everything looks good. I'd give them a B+.”

Review by
07/27/2016

“They were protecting the outside of the foundation. They did good work.”

Review by
07/27/2016

“I have no complaints. It was excellent work. I'd very likely recommend them to someone. ”

Review by
07/27/2016

“The work was excellent across the board. I have no complaints. I'd recommend them.”

Review by
07/27/2016

“My experience was very positive. There was some dampness on the walls, but nothing on the floor. They did a great job. They were in and out of here in one day, and they were very nice. They deserve an A+. I really think they were great, and I have no complaints. ”

Review by
07/27/2016

“It looks good, and the work was done great. They did waterproofing; I had some damage under there. They get an A from me.”

Review by
07/27/2016

“They did an encapsulation for the basement. They were a reasonable price and offered a good service. I'd give them an A.”

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