Erie Home

Rodney Roehrle

4 months ago

Crawl Space Encapsulation due to dampness/standing water in our crawl space. ************************************************************ Updated review of Wednesday, December 10, 2025 - Erie Home changed out the air handler system with one that is WiFi enabled. This monitors the working of the unit and gives the Humidity and Temperature in the crawl space now. - Erie Home added the WiFi monitor for the Sump Pump. The system will now notify me if the unit is not working properly and if the water level goes above a Max point. - Both app setups were easy and straight forward. ************************************************************ Updated review of Thursday, November 20, 2025 – Per further discussions with Erie and corrective actions I am changing my rating to “3” and adding the following comment. Erie is adding stated systems to monitor the air handler and sump pump systems. Once this has been completed – tentatively on 20251126, I will make final comments. ************************************************************* ORIGINAL GOOGLE REVIEW: Communications were very poor during the entire process with Erie Home. I had to call multiple times to see what the plan/process was. Certain questions were skipped over and assigned to different people. What I can gather, the Columbus office took on the job but had no staff to complete, so the Cincinnati office got the “installation” job, but that is all they were responsible for. The Columbus office did not pick up all of the items that were stated in the sales process and now there is no way I can be “satisfied” in how this process occurred. Sales contract stated to be complete by end of September 2025, but was completed on November 10th 2025. Process/down payment started on August 6th, 2025. Pro's - The installation itself went smooth once it started. Workers kept areas clean and picked up their items each end of days work. Professional interactions. Electrical contractor hired by Erie to supply electric to their sump pumps and air handler systems was good but was completed after Erie work was done. Con's - Poor communications except by installation team - they went over each day's work with me. No planning was made until the installation started itself. Some items that were indicated to happen with sales team were not how the actual installation went; a) there is no wireless/Bluetooth monitoring of systems installed. b) discharge of water was not put in an existing pump discharge pipe due their warranty. Warranty - READ Warranty and understand what the warranty says. Sales team indicated all problems were warrantied for 25 years. But not replacement batteries for systems, "manufacturing warranty" in effect (1 year), $125 fee for each warranty call, etc. Due to the high cost of this 2000 sq foot crawl space encapsulation, I would have thought the communications, employee leadership, and warranty would be better. Just read everything before signing/monies and have all written in the contract itself. 1st photo shows the crew arriving on 3rd day of install. Notice that materials used are stacked neatly and driveway is clear.

Ron Hamilton

2 months ago

Jordan showed up on time. He took the time to explain each part of crack sealing process, often stopping to update on progress. He was very friendly and courteous and did a very nice job for us.

Steven Dodd

10 months ago

The crew showed up on time did a great job , I recommend that if you have a leaky basement, they can fix the problem. I now have a dry basement. They did an excellent job.

Erin Alford

5 months ago

From the estimate with Tim to the work of Gary and his 5 man crew i have been very pleased with Erie. I did not experience any high pressure sales tactics, the crew was efficient and professional and the final product is of great quality. The cost was high but the repairs to a crumbling or imploded foundation would be far higher! I highly recommend Erie to anyone looking for a BasementWaterproof system!!!

Sean C

6 months ago

They did good work, were on time finished quickly on the third day that they didn’t even stay the whole day. Only complaint is with their clean up, after starting to return the stuff that was moved to the center of the room so they had space to work, I found a lot of rocks that I had to sweep up. Overall though everybody was professional and highly recommend them for your waterproofing needs.