Leaf Home Water Solutions

Carolyn Dwyer

2 months ago

The salesman came to tell me about the system and I decided to purchase it. He said he would be at the installation (he wasn't). The installer pulled his truck around to the back of my house and was just walking around without identifying himself (he never did). When I finally figured out what he was there to do, I told him to go ahead. He rarely communicated with me. He did ask me where I wanted the system to drain (which wasn't a need mentioned to me in the sales pitch) and he tried to explain what he needed to do. I guess he dug a french drain, but when the system drained the first time, it left a hole in my yard. I putting in the RO system, he unplugged my dishwasher unbeknownst to me. When I found out, I made a complaint when the company contacted me for a review. A man from the corporate office called me and assured me he would make it right. Then the installer called me and told me I just needed to get a splitter. I told him that he was the installer and that was part of what I hired his company to do. When he refused to do that, I said that I would talk to his superiors to get the problem resolved. They sent out a man who never identified himself (even though I introduced myself), who installed the splitter and then was very rude to me because I had talked to the corporate office (THEY called ME). Then he rushed out of my house, saying to call the salesman next time. During this whole process, nobody from the company bothered to instruct me on how to use/monitor the system so I don't even know if it's running properly. The manual is no help--it's difficult to understand because I don't know the industry jargon. Now I have low water pressure in my house that I suspect is because of the installation of this water softener system. I have a plumber coming out to diagnose the problem. I have no faith in Leaf Home Water Solutions to provide me with any decent customer service.

Jenna

5 months ago

My family had a water testing appointment with Leaf Home, and it was a fantastic experience from start to finish. Jake, the representative who came out, was incredibly knowledgeable and professional. He gave us a clear, informative presentation on how Leaf Home’s systems work and explained exactly how their products stand out from other companies. He took the time to answer all our questions and made sure we fully understood what we were getting. We couldn’t be happier with the system or the deal we got! Highly recommend.

Deborah Morris

3 weeks ago

Boy! We had a slick salesman that did a poor job...I mean dreadful explaining our system. We made the mistake of buying it( under diress) only and I do mean only because we like the fact this was a private company. We felt we'd get more attention and service with a privately owned company. He told us NOTHING about additional fees. He made many promises that we've yet to see. " I'll come buy in a couple of weeks with a cover and some bags of salt and check on the system. Another wonderful and knowledgeable service guy came out and techecked everything after I complained of our first guy being a no show and wouldn't return our calls. When I went up the ladder, a woman responded telling us that the company doesn't run like that and offered a free cover for what we've been through. No service. NO COVER.Many promises. We are seniors, but not dumb. Now they have NO COVER FOR THE UNIT. WHAT????? THEN I FIND OUT THE COVER IS UNDER 200.00 STINKING DOLLARS. BOY LOSE A CUSTOMER AND THE NEIGHBORS FOR THAT?? NICE WAY TO LOSE FAITH IN A CUSTOMER. I HATE THEM. FIND A MORE RELIABLE SOURCE WITH LESS PROMISES THEY DONT KEEP.

Karlee Leyva

a month ago

Our experience with Leaf Home Water Solutions has been nothing short of a nightmare. What began as a water filtration installation ended with significant water damage to our home, forcing us to deal with mitigation costs, repairs, disruption to our family, and countless hours spent trying to resolve the situation. While mistakes can happen in any industry, what has been most disappointing is how the situation was handled afterward. After a year of waiting on them to resolve this, were presented with settlement offers that fell thousands of dollars short of the actual costs we incurred. We were left feeling as though the financial burden of their mistake was being shifted onto us. Communication throughout the claims process has been frustrating, slow, and at times dismissive. As homeowners, we trusted Leaf Home to provide a professional service. Instead, we were left dealing with a flooded home and the stress of fighting to be made whole again. I would strongly encourage anyone considering Leaf Home Water Solutions to thoroughly research the company, understand the potential risks, and carefully review any agreements before moving forward. A water filtration system is meant to provide peace of mind—not create a costly disaster. Unfortunately, based on our experience, I cannot recommend Leaf Home Water Solutions.

Charmaine Gee

6 months ago

Ricky was friendly and very informative! I would definitely recommend him to anyone in need of testing and explaining your existing water quality. He was very knowledgeable on the different types of systems needed to make improvements to the water. I am happy with how quickly we were able to get our water softener and the cost fit into my budget.