Dalworth Clean
3rd year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Dalworth Clean has received 4.7 out of 5 stars based on 79 customer surveys.
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3rd year as a Best Pick Call
"Our mission is to create lifetime customers by providing the ultimate service experience, which is why we've won many awards for good service. We provide a work environment that is fair, respectful, and rewarding for our entire team. We're environmentally responsible with our assets, and we believe in supporting our community."

James Smith | President
Company Information
Services Offered
Dalworth Clean cleans, repairs, and restores all types of residential and office flooring. The company also offers pet odor removal, drapery cleaning, upholstery cleaning and protection, fiber protective treatments, marble polishing, natural stone cleaning and sealing, concrete polishing and staining, wood floor cleaning, duct cleaning, and air quality and hygiene improvement services.
Company History
James Smith founded the family-owned company in 1976 and is still involved in its day-to-day operations, along with his mother, brother, son, daughter, brother-in-law, and nieces and nephews.
Employee Information
All service personnel wear uniforms and are subject to pre-employment drug testing as well as background and reference checks.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Flower Mound, Highland Village, Lake Dallas, Lewisville

Compiled Score:

Casteel Heating, Cooling, Plumbing and Electrical has received 4.7 out of 5 stars based on 319 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
02/05/2018

“It was good, but it's all bled back through. I feel that it needs to be redone. They did carpet and tile cleaning for me. This was on the carpet—it was a heavy stain, but it's faded back through again. As far as the cleaning, I'd give them a B. I don't know what bled through again—it may have been some oil or something in it—I can't really say they did a bad job, but the stain is coming back.”

Review by
02/05/2018

“I've used them in the past, and they're very good. They're efficient. They do the task at hand. They aim to please, so I would say I'm very pleased. They cleaned the grout in our tile, they cleaned our shower, and they cleaned the wood floors. I've never had my wood floors cleaned before, so I don't know if this is the best it could ever be, but they've been there for a while. It's definitely an A.”

Review by
02/05/2018

“I've already recommended them—I know Dalworth is a big name in Dallas anyway, but I've given my personal recommendation to friends. There were some complications, and their representatives just handled it really well. They were doing tile cleaning. They get an A.”

Review by
02/05/2018

“It was fine. The service technician was good at what he did. They did all tile cleaning. They're A+.”

Review by
02/05/2018

“They did a great job. They were very professional. They've done both carpet cleaning and tile cleaning. They're A+ overall.”

Review by
02/05/2018

“They did a good job. I liked that the floors were cleaned. They did tile and carpet cleaning for me. I'd grade them A+.”

Review by
02/02/2018

“They get all A's on everything for both carpet and floors.”

Review by
02/02/2018

“They're prompt. They show up when they say they're going to, and they do a good job. It was tile cleaning. This is the second year I've used them, and I'll use them again. I'd give them an A.”

Review by
02/02/2018

“They did a good job;. they just came in, completed the job, and did it right the first time. They did carpet cleaning. They also did some tile too. —they're A+.”

Review by
02/02/2018

“The last two times I had a particular young man out of Dalworth, and he did an excellent job. The first time they took care of carpet cleaning, and the second time it was a ceramic ceramic-floor, grout grout-cleaning kind of thing. They get an A.”

Review by
02/02/2018

“They did tile cleaning for me. They would get an A.”

Review by
02/02/2018

“They did excellent work, and I have no complaints.”

Review by
10/14/2017

No review comments provided

Review by
10/06/2017

No review comments provided

Review by
10/06/2017

“Dalworth did an extreme cleaning service and air duct cleaning service for me. During the both services many things were damaged in my home. They proceeded to break the leg on my dresser in my master bedroom. They also broke my kitchen glass table. They had to come back and do the grout cleaning a 2nd time because the 1st time was horrible. They also damaged walls and the paint during the air duct cleaning. I would not recommend their services to anyone. They did make everything right and replaced all the damaged items. However the frustration and lack of respect for my belongings is unacceptable.”

Review by
10/06/2017

“Very satisfied with Dalworth cleaning services. The technicians were prompt and professional and made sure that I was satisfied with their work before leaving.”

Review by
08/23/2016

“They've cleaned the grout, tile, and carpet. They are fine. They are the company that my husband used before. Overall, I’d give them an A grade.”

Review by
08/23/2016

“They cleaned some tile, stone floor, and carpet for me. I thought they did an efficient job. I’d give them an A on the overall experience.”

Review by
08/23/2016

“Dalworth did some tile and carpet cleaning. I liked that they were able to get out there pretty quickly. I needed it done, and they were able to take care of that. I’d give them an A+ for my overall experience with them.”

Review by
08/23/2016

“They have done carpet and tile for me. They knew what they were doing. They got the things out and were very efficient. They cleaned up everything. Overall, I’d give them A+. ”

Review by
08/23/2016

“They do good work. They cleaned my kitchen floor. We’ve been using them for years. When we had carpet, they would come and clean my carpet. We had some remodeling done, and so I had them clean my tile floors and the hardwoods. I had a place rug that we took out in the garage that they cleaned for me. They are always pretty prompt and on time. They get in and out. They are pretty pleasant people. This one girl has been here several times, and she always does a good job. She does good work. Overall, I’d give them an A. If someone asked me, I would recommend Dalworth.”

Review by
08/23/2016

“My experience with them was positive the second time around. They didn’t do a good job the first time they came out, and we were really not satisfied, so they came back and redid the work for us. They came with their regional manager, so the second time they came it was a positive experience. They did carpet, tile, and grout work for me. Basically, they came in and rushed through the service we had asked for. We asked for the top-of-the-line, but they skipped a few of the steps, and it didn’t leave our carpets clean. They just came back out and redid it for us. Overall, I’d give them a B for our experience with them. They were always on time.”

Review by
08/23/2016

“Dalworth was great. They did some carpet cleaning and tile stripping. The guys were really nice, and they were really good at what they did. We had a little bit of a problem with the tile, and they came back and fixed it perfectly, so we were just really happy with the work that they did. Overall, I would grade my experience with them an A, for sure. They did some really difficult work for us that took a lot longer than I think they expected it to be. It started getting late and dark, and I think they were having trouble seeing it, but I didn’t even notice it. When I called back the next day, they came right back out and fixed it. ”

Review by
08/23/2016

“My experience with them was great. They cleaned my couches. They do carpet, tile, and grout. The guy was super nice. My stuff was in the storage for a couple of years and was really dingy, but now it looks great. Overall, I’d give them an A+.”

Review by
08/23/2016

“They did carpet cleaning and kitchen tile for me. The young kid was very friendly and very professional. He explained things about what he could and count not get out. It was just very well done. I would grade my overall experience an A. ”

Review by
08/21/2016

“I had them out twice. Before I sold the house, they did the grout and the carpet. Then I had them come back after I sold the house, because the new owners wanted the carpets professionally cleaned without realizing they had already been cleaned. I just had them do it again. I’d give them an A for my overall experience. I thought the first guy that came out was really good; he explained to me why some of the spots didn’t come out and what he could do. Customer service was really good. I thought the first guy was OK.”

Review by
08/21/2016

“They did carpet, tile, and grout work. The technician was very detailed and thorough. He went above and beyond to make the problem better. Overall, I’d give them an A+. ”

Review by
12/10/2015

“They did tile and grout cleaning. I had no complaints.”

Review by
12/10/2015

“They were great. They cleaned some natural stone tile for me and it turned out beautifully. I'd give them an A.”

Review by
12/10/2015

“They just met my expectations. They did carpet cleaning and they did one room with tile. I'd give them an A.”

Review by
12/10/2015

“They were on time and they did good work. They cleaned floors. It was hardwood and tile. I'd rate them an A.”

Review by
12/10/2015

“They did what we paid them to do. They cleaned the tile and they cleaned the carpet. I'd give them an A.”

Review by
12/10/2015

“They did some grout cleaning. The technician was very good and very nice. I'd give them an A.”

Review by
12/10/2015

“They were polite and they did a good job. They steamed our tile floors. I'd give them an A.”

Review by
12/10/2015

“They showed up on time and did a good job. They did carpets and tile. I'd give them an A.”

Review by
12/10/2015

“They did the services that I requested. It was tile cleaning. I'd give them an A.”

Review by
12/10/2015

“They did carpet cleaning, tile cleaning, baseboards. I'd give them an A.”

Review by
12/10/2015

“They came and did the work. They did tile cleaning. I'd give them an A.”

Review by
12/10/2015

“They were very good, no complaints at all. They did tile cleaning.”

Review by
12/10/2015

“They were great. They gave me a good estimate, showed up on time, they knew what they were doing, work was good. They cleaned a bunch of floors plus a sectional, wood floors and tile floors. I'd rate them A.”

Review by
12/10/2015

“They were on time and they did the job I asked, really have no complaints. I've used them a couple times. I had them clean the tile in my kitchen. I'd rate them excellent. There weren't any issues.”

Review by
12/10/2015

“Mr. Hurn is a very good. He cleans well and he's clean himself and very polite, does a really good job. He did the downstairs carpets and he did the kitchen tile too. I'd give them an A.”

Review by
12/10/2015

“They seemed to go a good job. They were there on time. They seem to be of fair value. They cleaned tile and they cleaned carpets, my whole house. I'd rate them with no complaints.”

Review by
12/10/2015

“They did a really good job. Our kitchen was this horrible slate tile stuff, it was decrepit and awful and when they got finished, it really looked good. I would give them an A.”

Review by
12/10/2015

“The guys were nice and they were cheerful and they did the job. They cleaned the carpets and tile. They did a good job. I'd give them a B.”

Review by
12/10/2015

“They came, they cleaned, they left. They cleaned the carpet in the bedroom and they cleaned the grout in the den. I'd give them an A.”

Review by
12/10/2015

“It was a timely manner, when I needed it and they did a good job. They did carpet cleaning and grout cleaning. I'd give them an A.”

Review by
12/10/2015

“They were just very nice. I don't have anything bad to say about them. They did carpet and marble polishing. I'd rate them an A.”

Review by
12/10/2015

“They were on time, they were quick and they did a good job. They did tile cleaning and carpet cleaning. A for no complaints, that's what I would rate them.”

Review by
12/10/2015

“They were just very thorough, very professional. He cleaned the grout and some bathrooms and then cleaned some carpets, like runners. I had no complaints.”

Review by
12/10/2015

“They came on time, it was easy scheduling. He did what I asked him to do. They cleaned a couch and they cleaned two tile bathrooms. I'd rate them an A.”

Review by
12/10/2015

“They were wonderful. They did cleaning and polishing the marble, cleaning and refinishing wood floors and stairs. It was a one and a half day job.”

Review by
12/10/2015

“It was some time ago. They were super nice. Completely polite and everything. They just didn't do a great job on the floors considering that the house was empty. I've tried to have them back out but I'm in the process of moving which is why I had these floors done. And now I've got contractors in the house so I can't get them back in there. Then it's going to be Christmas. Then, you know. No, it really hasn't been great. I have wood floor and tile. I would say C overall.”

Review by
12/10/2015

“Everything was fine. They were quick, they did what they said they were going to do. It was a little expensive, but other than that it was OK. They polished my marble and cleaned the carpet in one room. I'll give them a B for the marble polishing because it was relatively shining, like pretty darn new, but they charged almost 800 dollars for that and I think it should've been really shiny. Other than that, the carpet cleaning was A.”

Review by
12/10/2015

“They sealed some stone floors and they didn't clean around the toilets and things like that. They just left stuff. The people were friendly and it was done in a timely manner. I don't think they explained the services well. They were polishing the stone floors and resealing them. So the easy areas, they did the job. On the harder to get to areas, they just skipped it and didn't do anything. I'd probably give them a B.”

Review by
12/10/2015

“It was great, Pat's really good. He's worked on marble homes and carpet and furniture and he's very good at attention to detail. He goes a little bit above and beyond. He likes what he does and he's really good at restoring old marble. We got our furniture out of storage from an entire summer. There was rat poop on it, he disinfected it, cleaned it and made it like new. The first home that we were selling, we had really old marble limestone and quartz floors. They have never been showed any love and honestly I don't think they'd ever been polished. He diamond polished, he made the floors look like brand new, polished, beautiful, phenomenal job. We sold our house in one day. Then our new house we moved into was a redo and he again just made everything looked brand new and then cleaned the furniture perfectly. He's very good at what he does. I'd give them an A.”

Review by
12/10/2015

“They were friendly and knowledgeable. They did everything they were supposed to do and came out nice, so I didn't have any complaints. They cleaned all the carpets in my home and my hardwood floor and my tile floors. I'd rate them an A.”

Review by
12/10/2015

“I had several different services and they were always prompt, courteous, pleasant. They did a good job, conscientious. They did duct work cleaning, wood floor cleaning and then tile cleaning. I'd rate them no issue, whatever the best one is.”

Review by
12/10/2015

“They did the job and the carpets were clean. They did carpet cleaning, tile cleaning, grout cleaning. I'd rate them with a slight issue. His steam cleaning hose broke off and he had to go get a new one, it took much longer than what was promised.”

Review by
12/10/2015

“The carpet people, they came, picked it up, were very efficient, brought them back when they said, rolled them out, and checked them out. The floor cleaning people, they cleaned the tile. They were very nice, friendly people. They did carpet cleaning and tile cleaning. I just wasn't pleased with the cleaning result with the tile, but that could just be because the tile. I would give them a B.”

Review by
12/10/2015

“They worked pretty well, overpriced. They did tile and grout cleaning. I'd give them a B. They didn't quote me a price until the guy came out and it ended up being a lot more expensive than what it should've been. Regardless of the price, I'd still give them a B. They didn't want to clean the baseboards off.”

Review by
12/10/2015

“They do decent work, pretty knowledgeable and they have good equipment. They were refinishing floors and cleaning, it was tile and refinishing hardwood floors. I'd rate them in the middle. They're very overpriced. The more I check into what things should cost, I find them to be very overpriced.”

Review by
12/10/2015

“I liked everything. They were good and did the job. I'm satisfied, I didn't have any concerns. They did cleaned one of my carpets in my home and also they cleaned my tile in my office. I've used them a couple of times. If I need them again, I will call them again. I'd give them an A.”

Review by
12/10/2015

“I liked everything. They were efficient. They got my first choice in time, so I appreciated that. The gentleman that came to actually do the work was punctual and professional. You can't ask for more than that. It was carpet and tile cleaning. I'd rate them with no complaints.”

Review by
12/10/2015

“It was an average service. I'd give them a B. There was some spots that still didn't come out that they had a problem with. They did whole house, carpet and tile cleaning. They were very nice.”

Review by
04/22/2015

“It was a while ago, but I know that they came on time, and they did a good job. I think they provided more services than just the carpeting, which was what they told me about, and that was a good thing. Overall, they did a great job. They did carpeting in two rooms, they cleaned our tile and grout in our bathroom, and then they steam-cleaned a rocking chair. I'd say they should get an A rating.”

Review by
04/28/2014

“We used Dalworth, and they did a good job. They had to come back because we had them clean carpeting and tile, and on the first visit, they didn't get the grout and the tile clean. He was glad to come back and do it, though, and after the job was finished, it looked really good. We were pleased with the work he did. They cleaned the whole house. We called, and he was right here the next day. He looked at it, figured out what he would have to do to get the job done, did it, and did a really good job. Anybody can make a mistake, but he rectified it and did the right thing, so we were pleased. I would rate them as an A+ company even though they did have to redo that. Like I said, that can happen anytime. Had he not followed that up, it would have been different, but he was right here, and he did it. The people who came out were very friendly, so we were pleased.”

Review by
04/28/2014

“They did what I asked them to do at a reasonable price. They picked up and cleaned a room-sized rug, and then after that, they cleaned a kitchen tile floor. I didn't have to call them back for anything after the work was completed. They were not my first choice; I called somebody else, and I was very devastated and disappointed by the other company. I thought I was saving a few dollars, and the other company was closer to me, logistically, but they didn't do the job. Just because it was a recognized company, I called Dalworth. I was afraid to call them at first because I thought it would be too expensive, but they were no more expensive than the company I was disappointed in. I'd have to give them an A+; I have no reason not to.”

Review by
02/07/2014

“Once, Dalworth Carpet Cleaning cleaned carpets and then the next time I tried one of those that don't use the chemicals, but it works better with chemicals that Dalworth uses. They have done my tile and done extensive work because I have a lot of tile. That is kind of expensive and I just think it must be a money maker for them. It really disappoints me that it has to be so expensive and I still see areas where I think they could have worked harder, although they're the only ones I've ever used, but by the time I've cleaned the carpets and the tile, I'm spending about $1,000.00 every year, so I don't like that. I haven't figured out how to get them to be cheaper. I think the technician was fine. He was OK. I think their customer service is good. I would give them a B because I don't like to have to point out to the guy, ‘Look, come back and do this.’ I think he should see it. That's the tile, not the carpet guy.”

Review by
02/04/2014

“Dalworth Carpet Cleaning is excellent. I refer them to all my friends, all my family. The men doing the work acted professional, they were very on top of things, they moved the furniture, they moved it back and I would recommend them to anybody. I just recommended them to my great nephew out in Keller and they did all his work, all his tile and I'll be calling them when I get some money. Their customer service is excellent. I would give them an A+.”

Review by
12/23/2013

“I thought the work Dalworth Carpet Cleaning did for me was excellent. It was very good. The technician seemed to know a whole lot about what he was doing and explained everything to me really well about how everything cleaned and carpets and the floors and he was fast but very thorough. He moved the furniture and he moved everything around and took care of everything to make sure nothing got damaged and the grout on my tile when he finished almost looked like new. I couldn't believe it, so it was excellent. I would absolutely use them again. I think I called Zero Rez first in Fort Worth, Texas but they didn't come out as far - I live about an hour West of Fort Worth and that wasn't in their service area so I thought I'd try Dalworth and see what they could do and they do come out to my house so that's really why I picked them. I think I may have actually used them a long time ago and so they were the next one on my list. I would recommend this company to someone else. I would give them an A+.”

Review by
12/23/2013

“Dalworth Carpet Cleaning did tile cleaning for me and I was not happy. He was there for over two hours and he did some sort of acid something and when he left, everything was wet. The reason I had them come is because my grout is a light color and it had some dirty areas and because some of the areas were dirty and some were not you could clearly see what was dirty, so when he left, everything was dark and he said, ‘Can you sign here that you're happy?’ and I said, ‘No, because I was wanting all of my grout to be light. That's what you told me it would be,’ and he said, ‘Oh, well it will be when it dries,’ and I said, ‘Well, then they can email me the survey or something and I'll fill it out,’ so I paid $500.00. It was very expensive and two days later it was still dark, so I called to get my money back and they said, ‘Well, let us send somebody else out.’ Well, they sent another guy out who spent an hour or so. He did a different way of cleaning it and it was somewhat lighter, but it still did not look any better than before I had them come out and I just decided, just forget it, I will never use them again, and that was it, so no, I'm not happy. I'd still like my money back, but I absolutely do not want them to come in my house and do anything ever again. I would give them a D. I will say the customer service lady was pleasant and she really tried, but apparently they cannot clean tile if it is a light-colored grout. They misled me when I told them exactly what I wanted.”

Review by
12/23/2013

“Dalworth Carpet Cleaning cleaned some tile. It just wasn't done well. The baseboards were dirty. I did not let them know that there was still dirt on the baseboards. The technician was on his cell phone most of the time. I would give Dalworth Carpet Cleaning a D grade.”

Review by
12/23/2013

“Dalworth Carpet Cleaning did an upholstered chair for us, tile cleaning, and carpet cleaning. They have decent prices and do good work so we keep using them. The technicians are very nice, very professional. They are knowledgeable about what they're doing. Quality of work is good. I would give Dalworth Carpet Cleaning an A grade.”

Review by
04/08/2013

“I used Dalworth Carpet to clean my carpets. They were fine. If I needed to, I would use them again, but my house now has all tile. They did a fine job. I say excellent. I would give them an A.”

Review by
03/29/2013

“We've had Dalworth Carpet Cleaning a number of times and they've always done a really good job for us. They just did the carpet and the tile. When it was done, it looked real good. We live on the 11th floor of a high rise, so they used whatever method they could get up here. I would give them an A+. They did a good job.”

Review by
03/28/2013

“For carpet cleaning, I have Dalworth Carpet Cleaning. I think their service is good. I think that's a tough niche - carpeting and tile and that sort of thing - it's hard to make it look as good as new. They're expensive. They're not cheap. On service, I would probably give them a B. I would give them a B for their quality of work. Their quality doesn't match their price. They're expensive, but we've used one or two other groups in the past that have not done a very good job at all. I think it's just a difficult service that any group provides. Expectations are high and I think it's difficult to meet those expectations.”

Review by
03/22/2013

“I used Dalworth Carpet Cleaning for my carpet cleaning. They cleaned my carpets. The rest of our floors are marble. They did a little extra since they didn't have as much to clean. They did extra things in the rooms that they had to clean. The technicians were very nice, very businesslike, I can't complain about them. They cleaned up after themselves. I've used them several times and I would definitely use them again. They were very good. I would give Dalworth Carpet Cleaning an 'A' grade.”

Review by
12/18/2012

“They did the work but I wasn't too satisfied with some of the final product. This was a year and a half ago. I just don't think that what was offered or promised was necessarily what was provided in the end. They cleaned all the tiles and all the carpets and there were still spots in some of the carpets which I later cleaned myself and they come up, but I was told that they couldn't come up and they weren't going to come up, but they obviously didn't really try too hard and the grout between all the tiles was not cleaned to what was told to me. They cleaned the carpet throughout my whole home and the tiles throughout my whole home. I wasn't here during the time. I had someone else here that was here while they were doing it so I can't really comment on that. I won't choose them again so that was first time I've ever used them but I won't choose them again I don't know I guess they were a big enough name and I felt they would do the appropriate job and that's not what happened. Again, I don't think that the service that was promised what was delivered and so I don't know I just had a negative experience with it so I really don't have much else to say. I wouldn't recommend them to a friend or family member. I'd give it a D.”

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