“I was completely satisfied.”

“I was most satisfied with the work that was done.”

“Riley was very professional and easy to work with.”

“The owner and the workers should be recognized.”

“Everything exceeded my expectations!”

“Great company who will go the extra mile to complete a project and ensure satisfaction.”

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“They exceeded my expectations because of the cost and because they got the job done right away.”

“They met my expectations with the actual work they did and the knowledge joe brought explaining things.”

“The owner Joe, was exceptional.”

“The two workers who did the job, was exceptional.”

“I would like to recognize Musa for his exceptional service. He was the project consultant.”

“I expected them to do a confident job and they did.”

“I highly recommend Roof Masters. Their team worked steadily from 8 am to 8 pm taking only a 45 minute lunch break. They were very careful to guard my plants from debris and they left nothing behind in my yard nor on my deck. They were truly AMAZING!”

“When problems arose with an initial installation of roofing materials, they came out and fixed the problem without any bickering or resistance to doing so.”

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“I worked with many at Roof Masters and their performances were very professional.”

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“Sales Technician Kenny Hanna is knowledgeable. Office Manager Vanessa Hawkins and Production Assistant Sierra Hall are very helpful.”

“Kenny Hanna returning my calls and answering my concerns, and the extra help he provided when he came back to inspect the work.”

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“Thorough explanation of what was needed for my project. Also, follow-up afterwards to inspect work.”

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“Very professional and completed in a timely manner. The workers cleaned up all the trash from my property.”

“Well, the level of communication made it positive. We had a rather difficult circumstance with my project manager and his failing health, but we stayed with it. We worked through it with Roof Masters, and that project manager seemed like a very good person, one that you could trust, very knowledgeable. Even after we had a new project manager, he certainly continued the same level of service. I think the interacting was certainly an A, B. I mean you can't control your health circumstances, unplanned things like that but I believe as we interviewed different roofers we decided on Roof Masters for a variety of reasons—again, price, their knowledge of the product. We could see the quality of their work because our neighbor had also had Roof Masters’ work done, and I think that I've been very pleased with them. Again, we worked through some difficult circumstances and we're still working to finalize everything, but just the communication was straightforward and so far, everything has worked out very well. I'm highly likely to recommend them, no question about it. I've told people about the circumstances and people have positively reacted to what I told them, particularly about Roof Masters and service recovery. With the period of time where we weren't certain as to what was going on and to have the owner of the company reach out to you directly to keep you apprised to what is happening, really says a lot about not only his caring about a customer but also his caring about his employees and made me feel his customers are aware of what's going on with his project manager.”

“They attached it to the side and where the pipes came out of the roof. They were an A. I think they did good work. In fact, I was at work and they came out and did the work. They did fantastic work. They were convenient to work with. I'd recommend them. I have already.”

“I wouldn't use them again or refer them necessarily, but they finally got the job done. Initially, we were very pleased. However, at the end we couldn't get them to come back out. I had a question about the roof and neither of the workers spoke English. Finally, I had to get the owner back out here to ask the question. I would give them a B for the overall experience. The owner was excellent. Everybody else was not. They showed up the first time to give the estimate right on time. After that, the workers that came out left with no explanation. They didn't speak any English. We didn't know when they were coming back. Their cleanliness was fine.”

“They talked about that they were going to cover my bushes and I couldn't get into it. They were going to cover everything and I couldn't use my garage for a week. They never covered my bushes and when I went up into my attic, it was filthy. It was all the dust and the dirt and I have an air conditioning unit up there. I said to them, 'If it breaks down, I'll know it was because it sucked in all this garbage.' They had to come back and they blew it around. They had things that would suck it. I said, 'You said you were going to cover everything.' They didn't cover my outside air conditioner and then I had problems with that. They said, 'We have problems where we can't cover.' I said, 'I'm not home during the day. I would have turned off the damn air conditioning and cover the equipment outside.' I paid for the service call, but it was aggravating when they said they were going to. They're very overpriced. Somebody did work for me afterward and he said, 'How much did you spend?' I told him. He said, 'I wish you would've called me. They gouged you.' This is from somebody else who does that. He's a contractor. He doesn't just do roofing. They were very nice at the beginning and then they get your money. I'll give them a C. They have one guy come out to sell you the job. The guy who came back to do the real work was very nice, but the original guy said anything to sell the job. 'We're going to cover everything.' I haven't had any leaks or anything. They did it in the timeframe that they said they would. I absolutely would not recommend them because I know that I got gouged.”

“I like that they stuck to their timeline. They gave me updates along the way as I requested. They seemed to be pretty straight shooters about what was going on and what needed to be paid for. It was a replacement of my roof, but as part of that some of the wood paneling boards underneath the shingles were damaged. At first, I was concerned that they were going to have to replace all of them, which would have been very expensive, but they said they only had to do a dozen or so. It turned out to be a lot better than I feared. I'd give them an A+ overall. They did leave some things lying around. I would recommend them.”

“They did good work. They did a roof repair. I'd give the workers an A+. The planning side of the house, I'd give them a zero. I thought I paid the bill and then a couple of months went by, I got this nasty phone call. I hadn't paid my bill. I said, 'You have my credit card on file. You were supposed to deduct the money.' 'Well, we don't do that unless you tell us to.' I said, 'Well how about when you got your down payment?' So, I wasn't real happy about that. The quality of the work done on the roof was very good. They cleaned up after themselves. Everything is excellent. I would recommend them any time.”

“It was roofing for our deck. They were efficient. It looks good. It's holding up well. It's been a little over a year since they did the work, and we're very happy with it. It was very nice. I'd give them an A+ overall. I think that's one of the reasons we went with them because they offered a material that we felt would be best suited for our particular deck. It's the roof of our garage, but it's a deck as well. So, it's flat. I would definitely recommend them.”

“I liked their professional, the way they presented themselves all the way from their initial visit through working with the people when they were doing the roof itself. They did a roof replacement. I'd give them an A overall.”

“It was a reasonable price. I would say price was one of the things I liked. They were doing a replacement. I'd give them an A+. The job started a little later than we wanted, but I think that was because of the weather. It was in the spring. It did take a while for them to get started but I understand that in the spring, the rain and the wind and the cold. All that has an impact.”

“It's fair and they got the work done.”

“I liked the speed. They were doing a repair for me. I would give them an A+.”

“They delivered as agreed. The work was completed on time and they cleaned up each day very well and left nothing behind. They did a roof replacement. I'd give them an A+ overall. I already have recommended them.”

“I think that the sales person and the people that did the installation were outstanding and very responsive to customers. They did a roof replacement. Overall, I would give them an A+.”

“I liked their promptness. Overall, I'd give them an A. I haven't had any problems since. They did a pretty good job of cleaning up after themselves.”

“They did a great job. They did a roofing repair. They did excellent work, no problems and I'd be very likely to recommend them.”

“They had a really good warranty. They did a replacement. Overall, I would give them a B. They could've had better communication with the solar company that was putting the solar panels on the roof.”

“It was probably a little more on the negative end. They had to come out a second time because they didn't really fix the problem the first time. Then it wasn't clear to me whether I needed to do it in the first place because whatever they did the first time didn't fix the problem. It was a repair. Overall, I would give them a C+. They came out and corrected the problem. They cleaned up after themselves. I don't think I would recommend them.”

“I inquired and asked them to come out and find out where the water was leaking in one of my apartments. They came out, said it was coming from the roof, that my roof needed to be repaired, but it wasn't coming from the roof at all. I thought it was and they charged me and I paid them. It wasn't coming from the roof. They did come back out to find out where it was coming from. We have to deal with resolving issues about any refunds or work compensation or me paying them for a roof that I didn't need to have done or wasn't ready to have done right then. Overall, I would give them a D because I wouldn't use them again. Customer service was good. They didn't know what was going on.”

“They replaced the roof. I would grade them an A+. I have already recommended them.”

“They did roofing work for me. I would grade them an A+.”

“They replaced the entire roof. The project manager knew what they were doing and what they were going to be doing. I would grade them an A.  ”

“They roofed a gazebo for our neighborhood association and replaced some wood for us as well. I would grade them an A+.  ”

“I think they did a pretty good job. They did some repairs to the roof for us. I would grade them an A. I believe they showed up on time, that was a while ago. They were fine with the cleanup and got the job done.  ”

“They replaced a shingle roof, I would grade them an A.”

“They just did roof repairs. I would grade them an A.”

“They did some work for us. They repaired the roof. I would grade them an A.”

“They put a new roof on my house in Maryland. I would grade them an A+.”

“I had to have part of my roof replaced. I would grade them an A.”

“They were wonderful. They installed a new roof, I would grade them an A+. I have already recommended them.  ”

“They replaced my roof. I would grade them an A.”

“I'm familiar with them. They came on time and got the job done. So that was basically it, no they replaced slate that had been damaged over the winter. They left no waste or anything they were very good about that. I would grade them an A.”

“I also went with Roof Masters based on Best Pick Reports. They did my roof. Give them an A as well. They were excellent. They're very professional. They came out and gave me a detailed bid so I understood what I was getting. The up front work prior to deciding who I would work with was key. I understood exactly what I was buying. They came out, took the time, gave me the bid package. I read through it and understood what I was getting. I knew how to compare what I was getting with other people who came through. None of them gave as good a package as Roof Masters. Then they did the work and did it to a high level of quality. They had a good crew on it. I'm an engineer and I've worked in maintenance. These guys were very good. I was pleased with the work. Give them an A+.”

“That was a couple of years ago. I had a positive experience. They came out and did a great job. Then the last time when I needed some repair, they never returned my phone call so I won't use them again because I've now had mixed results. Initially, there was a leak above the dormer so that was fine. They were very responsive. The second time when I called them and needed work done, they never returned my phone call so they're off my list. I would not recommend. They just weren't responsive. It's mixed results. I would not use them again.”

“They did an entire roof replacement. It took me a long time to get things resolved, but they helped to provide me with the necessary information to help me understand all that had to be done. From all indications, they did a very good job. I can't get on the roof, but I haven't had any problems otherwise. I spoke with a neighbor of mine who provided me with information, and I had Roof Masters come out and give me a full, detailed report. I was completely satisfied with what they do. They deserve an A.”

“They did the work, and to our knowledge, the roof isn't leaking anymore. They just repaired my roof—they didn't try to make me do the whole roof to repair a spot of it. I thought they were honest in what they were doing and very professional about the way they went out about it. I’d tell anyone to go get a quote from them and be prepared to let them do the work. The work was A+ from the standpoint of presentation and appearing to do the work. I don't see any evidence of any leak that we had.”

“I liked that everything was done on time and that they did what they said they would do. They replaced our roof. We had a few other problems, and they took care of it. We had problems with our neighbor on the other side of us. We live in a town house, and the guy was causing us a lot of problems and saying it was the roofer's problem. The gentleman from Roof Masters said that he would take care of it, and he did. We haven't had any more problems since. The work they did is extremely good. One of my neighbors told us about the company, and I'd say they deserve an A.”

“They showed up in the time window, the final charge was lower than the estimate, the work was done in a timely fashion, and they sent me a nice follow-up report. They were checking on a leak we had that another home company had discovered. It looked like our roof was leaking, so they went up to check to see what kind of work needed to be done. It turned out that we didn't need to have a roof replacement, so that was nice. They didn't try to sell us stuff we didn't need. I don't remember the technical term, but they just had to replace the cap that runs along the pointy bit of the roof and around an exhaust pipe that hadn't been installed correctly the first time. They took out the old rusting one and put in the right materials, and now we don't have a leak. They earned an A from us.”

“They were very professional, and they got there on time and cleaned up. They did the work as quickly as they possibly could. They replaced the ridge cap, did a couple of repairs on some shingles that had blown off, and did some waterproofing around an exhaust pipe. They were there on time, so I didn't have to wait for them. He was very quick, and he showed me everything that needed to be done, either by picture or with binoculars. He explained the pricing, sent it to me, signed off on it, and that's exactly what it cost me. There weren't any fees, add-ons, or anything else. I'd give them an A+ because the work they did impressed the current buyer of the house. He liked the way it looks. He was happy with it, and so was I.”

“I found Roof Masters great to work with. I'd gotten a couple of estimates, and theirs was in the ballpark with the other estimates. They weren't the lowest, but it was very competitive. The salesman came out and explained what they do, how they work on their warranty, and the process. He kept me informed and said there would be some weather issues in the spring, and they came out and said they thought they could do it in one day. The crew showed up, and they were very professional. They cleaned up after themselves. They were here almost twelve hours, and they were very polite. There was one question I had about if they could they replace the skylight. I said, ‘Well, I thought I was having a dome skylight and not a flat skylight.’ The guy called his boss and said, ‘Yep. OK, we'll have the dome here. Don't worry about it. We'll get it from the warehouse.’ It was all very positive. One guy had to come back and put the finishing cap on the roof because they didn't have it that day. He came back, and he was a very polite guy. He came up and did his thing. A few days later, one the managers stopped by to see how everything was. It was great—they did a great job. There's a skylight on the roof, and because of that, they have to put all of the ceiling around it. It's an existing skylight, around 30 years old. They said, ‘We have 12 of them, and we can put those in,’ so we just put a new skylight in. I can see my roof, and they did a very thorough job. They replaced all of the collars around the pipes. We went to the architectural review board because we wanted a little different color than the normal colors approved by the architectural review board. Roof Masters went to the board, pleaded our case, and said it was very similar to other colors. They added the color to their board of architectural review colors allowed, so that was good. We got the color we wanted. We're very happy with the work, and we haven't had any problems with the results. I'd give them an A+. We've had a lot of work done at our house—it's a 30-year-old house. We knew the roof had to be repaired, and like I said, I got several quotes. I would give Roof Masters an A+. They were really great to work for and their quote was within $200 of the other ones. They were very thorough in coming out and explaining. They did everything. They said our house now doesn't need code. It needs a vent along the roofline. I was really happy, and the guys on-site were fine. They were really clean. They really washed out things, and they had magnets to pick up all the nails when they left. We didn't have any problems with the crew here. They were polite and quiet and just went to work and worked all day. One guy said that he had to come back and put a couple of shingles on there, and he was back, did his thing, and said that I was all set. A few days later, a manager called and asked if everything was OK. We're happy.”

“The people from Roof Masters live up to their name and their promises. They've done both roof repair and gutter replacement. If a friend asked me about the company, I would tell them that Roof Masters is a good company to go with. They deserve an A+.”

“I was very pleased with their work. The quality of the work, the price of the work, and the interaction with the service representative all were positive experiences. They did roof repair. I’d recommend the company to a friend. It’s an A+ from me.”

“The job was OK—they were timely and professional. They did a roof replacement. I chose Roof Masters because they went on the roof and properly looked and checked everything. That's what made me choose them over all of the other companies. I’d call their work A+.”

“The people from Roof Masters kept me informed, and they showed up on time and did good work. It was roof repair. Their customer service was excellent. Roof Masters is a good company, and I'd recommend them. They get an A from me.”

“I liked that they were very responsive to me. They did roof repair. I still had some issues afterward with my roof, and they were prompt. They came right out and took care of those. I would recommend them. Roof Masters is an A+ service.”

“The fact that the president of the company met with us one on one was really amazing. From start to finish, it was a very, very exceptional experience—far and above any that we’ve had with other roofers. We replaced the slate shingles on the front of our roof, and I’d give them an A+.”

“Roof Masters did a good job for us. They replaced our roof. We had a good experience with them. We would have been happier if the service had been cheaper, but it's quality, and I hope the quality is really good. Everything was fine. I'd give them the best possible rating—A+.”

“Roof Masters was amazing. I loved them, and I recommend them to a lot of people in my neighborhood. They tore off my entire roof down to the rafters. They also replaced fascia board all around my house and put up brand-new gutters and oversized downspouts. It was a big job, and they earned an A++.”

“I liked the attitude, the workmanship, the way they acted when they came to look at it, and how they handled the job. They did very good work. It was a very positive experience, and I haven't had any more problems on my roof. They did roof repair, and I have no complaints—it’s an A rating from me.”

“They did what they said they were going to do, they came on time, and our roof looks nice. They did a replacement roof. We had a couple of estimates, and we picked Roof Masters because we thought they would do a better job. They did a great job, and I would recommend them. They’re an A in my book.”

“They did exactly what they said they were going to do, the price was reasonable, and they were pretty rational about the assessment of the roof for what work needed to be done in the future. It was some sheet metal work and a little bit of minor roof repair. I'm going to give them an A rating.”

“They arrived on time, they were courteous and seemed professional, and the job was completed on time in a professional manner—that's what made me happy. I think they did some shingles and some siding, and they redid some underlayment on the side of the house. I would say an A grade suits them best.”

“I liked that they were quick to respond and come out. They gave me a fair price. The house is not in my name yet—it's a house I inherited. Although it needs a roof, I didn't want to put a roof on yet, so Roof Masters put tarps on as a temporary patch. They did a good job. They did leave once, but they came back out and they fixed it right up. I have no complaints. In fact, when I can afford a roof, I will go back to them. I'd rate them an A.”

“I didn't have any problems with what they did. I was satisfied with it. I liked the money I paid for the work they did. They put a new roof on my house. I got Roof Masters’ name from my neighbor down the street—I think she got some work done from them. I would refer the company because they did a good job. I referred them to my father-in-law who lives in DC. I'd grade them with an A+.”

“They just did a small little repair job on the roof, and that was fine. I didn't really notice anything different. They just lifted the roof to fix it. We weren't even home when they did it—they just came and did it. I didn't go up to the roof to check the work, but so far, there hasn't been any water damage or water coming through. They did a good job, so I'd give it an A.”

“They were quick, and they did a good job. They actually did an emergency repair for me the first time. They came over and did that one during the winter. Then, they came back and did a good job finishing up. They're a good company, the price was very reasonable, and the work is very good. I would have no problems recommending them to anyone. I'd probably give them an A.”

“Their promptness in coming out made our experience positive. They followed through on what they said they were going to do, and they did a good job. They replaced some skylights, and they look great today. I found out about the company through Best Pick Reports. They're great, and if you need to replace your roof or skylights, I'd give them a call. Roof Masters is A+.”

“Their rates were competitive, they did quality work, they did the work on time, and they did what they said they were going to do. They replaced the front part of the roof, so it's the flat part of the roof. I chose them because our old roofer retired, so I got quotes from two or three companies. Roof Masters’ was the lowest, so I went with them. I'd give them an A+.”

“The people from Roof Masters were professional and prompt. They said they'd do something, and then they did it. On one job, they did a repair, and on another job, they did a replacement. I think I found Roof Masters through someone else who’d had a positive experience with them. They did what they said they'd do. I'd give them an A.”

“Roof Masters did a great job—they’re A+ all around.”

“Roof Masters replaced our roof. They did what they said they were going to do. We had a little problem at the end, but they fixed it. They were clean, and that was the most important thing for me. The work they did was A-grade.”

“I had a very good experience with Roof Masters. They explained the entire process to me, they were very good at following up, and I got a beautiful roof out of it. I would rate them as an A+.”

“They did a good job on the repair. I found out about them from one of my colleagues. Roof Masters is very good, and I’d rate them as an A.”

“They did a roof replacement. I chose Roof Masters because of my overall perception of their quality of work. It’s an A grade from me.”

“They came in, gave me a price, did the work, and cleaned up afterward. They did everything that you want a contractor to do. It was a roof repair. I'd give them an A rating.”

“They did a replacement. I found out about them on the radio. I'd rate them a B. They were good, but there were a few mistakes. They came back and fixed it, though. I guess that would push it to an A.”

“I repeatedly had to make them come back and finish their work. They did the bulk of the work, but they weren't particularly professional when it came to cleaning up after themselves or finishing anything. I repeatedly had to make them come back and finish things and make them clean up after themselves. They replaced the roof. Their customer service was fine. I just shouldn't have to call someone to do their job. I recommended them to my neighbor who used them and had the same experience. They did the job and then had to come out six times to finish it. They definitely need to work on their ability to do it right the first time. They're good at selling, they're not so good at finishing. I'd give them a B. They did good work, but we had issues.”

“They were backed up. It took a little while to get it scheduled, but the roof if it doesn't leak, it's hard to know if any roofer did what they're supposed to because you don't go on there. The only way you know is if you don't see something leaking so it's kind of a little different from other home type services. So what they said they'd do they did, it was a fair estimate, once they came they did it in one day and that was that. It was fine. There were some areas that needed to be patched up. I would recommend them. I'd give them a B+ because the difficult thing is you don't have a bird's eye direct view of the work they did. You can't inspect it unless you go up there. There's a certain difference between that and people who do work inside of the house or on landscaping and other areas as well.”

“They did a good job. I think because I haven't been on the roof. It was a minor job, it wasn't a replacement. Yeah, it was a repair. They came out right away, but they actually didn't do the work for a very long time. If a friend were to ask about the company, I would give them their name but I would suggest that they take a before and after picture because we kind of had to take their word for what they did because we're not going to go up on the roof. I'd give them a B+ because the fact that we didn't do a before and after picture and they didn't come out for a long time, but it wasn't an emergency.”

“The first time it was positive and the second time it wasn't. The first time I had them come out, which was last September, was to fix my gutters because water was leaking behind them. They were supposed to put some flashing up between the roof and the gutters and fix a couple of small holes I had in a roof, since I can't afford a whole new one. They fixed the holes, but when they put the flashing up they missed five feet of it and I was still getting water behind the gutters and back end of the house. The second time, which took me almost three months of calling to get somebody to call me back and finally schedule out to my house. They didn't call me when they were coming out until the day they were actually in my driveway, telling me that they were there to fix it. I was already at work. For anything at my house, I take off work so that I can be there to watch it. I'm a contractor. I don't do the work on roofs, but I know what to do. I make sure that I'm there so that I know that what they're doing is the right way to do it. The guy's there telling me he can't rehang my gutter, even though they rehung my gutter the first time and changed the slope of it. He said he couldn't rehang the gutter properly because it was already up too high. I said, 'Fine, put the flashing in there and leave the house.' They missed the one major issue, was to keep the water from running behind the gutters and rotting out the wood that they just put in. I wasn't too happy about that because they never called me and told me they were coming out, until they were already in the driveway at that point. I'm not too happy with the way they actually handled a warranty call. When I do warranty calls, I'm out there as fast as I possibly can and I make sure I fix it right and it doesn't get broken again. I make sure everybody sees it the way it's supposed to be done. I wasn't allowed to do that. The guy who did the work, I'd rate him at least a B or a B+ because he did what he was supposed to do. He did not relocate my gutter, but that's fine. I told him to leave that alone because I'll do that myself after he complained that he couldn't do it. As far as customer service, I'd rate them pretty low at around C. They don't do warranty jobs as well as I thought they should've.”

“It was a so-so experience. When they came to do the work, they did not explain clearly what they were doing and they quoted about seven hundred dollars plus for the work. My tenant told me they were barely there for less than five minutes. They just didn't explain what they did. They came in a hurry. They went out and they didn't tell the tenant what was being done and so forth. That's why I'm not happy. There was a vent in the attic that connected to the heating unit I have. We have two zones home. We have a heating unit in the attic. So that has a pipe that connects through the roof to the top so that it vents everything out. The caulking for that pipe was cut even so water started coming through the pipe and started getting into the heating unit, ruining the unit. He fixed it once. The heating people told me that I had to get a roofer to fix it with a special kind of caulking. They came and they said they would inspect it. They gave a descriptive schedule, but less than five minutes they were gone. I'm not even sure if they did all of that. I was hoping they were a big company, professional and took care of things. I'd probably give them a C+ for the overall experience.”

“Roof Masters replaced my roof. They also added some vents on my roof for the bathrooms that I have, and they did lots of details around the chimney and flashing along part of the wall. They replaced all that. Regarding the service, they made sure that the site was cleaned up. They had everything in my front yard and backyard covered while they were working, and then they provided pictures of the finished work once they were done. They get an A+ grade from me.”

“When the people from Roof Masters gave me the estimate, they gave me a whole binder full of materials, including pictures of my roof from Google. It was a lot of information for me to be able to look at and digest as well as compare with other quotes that I received. The whole experience was great.”