Home Genius Exteriors

Catherine Grogan

a month ago

Approx 10/15/25 Home exteriors- Columbus sold a product for a low slope roof and tore off and replaced my parents roof. By 3/23/26 we were reporting major leaks. It took a tremendous amount of time and effort to get them to respond to us and take action. 6/5/26 they had to come out and completely tear off the new roofing product as it was not installed following the Owens Corning Instructions at All! Upon the product being torn off, 3 major holes where exposed that the first Home Genius Columbus crew just rolled the new product over. When they did come out to replace the first new roof that they put on, we realized when the top cap sheet was pulled up to the roof that they weren't even installing the BRAND or COLOR that was chosen and paid for in the signed contract. The second team that came out was led by Mike Moore the repair manager, Roberto , Jeremy and then Martin showed up.Mike Moore made sure every step of the installed followed the instructions for a low slope product. If you use this company for basic items they may be fine. We can only vouch for the final team that came out to do the work and the thoroughness and workmanship lwhich they followed completely tearing off,, repairing and installing the new roof the second time. The company communication, follow through and attention to details is severely lacking in the Columbus Office. The fact that someone could have gone through open holes the first team left when they removed vents and just rolled new product over shows lack of training, supervision and/or use of qualified roofers. The first low slope roof product was lifting from the roof in less than 6 months,along with seams not being sealed and overlaps being done incorrectly and the product not being rolled. To have/hire untrained and unknowledgeable workers to send to peoples home on a product that you sell people shows a company with poor ethical standards.

gloria marrero

a month ago

I will say I had a very, very good experience. First, the consultation with Ralph was excellent, how he explained in detail. Then when the team came in with the roof, they were on time. They got here at 7 a.m., and they finished at 3, clean up and everything. Project manager Nick did an awesome job getting the team together, also Jose. So in my experience, and I would recommend them to anyone, I will definitely give them the absolutely okay. Very good. They did a really excellent job. I will be contacting them very soon. Good team, good company, they work well together, and that is it.

wreckingKREW1

a month ago

Had them do a roofing,gutters/downspouts and trim project for us. Everything about this experience was 10 out of 10. Original consultant,Ralph,great,friendly and super professional. Listened to OUR needs instead of what he wanted to sell us,as far too many reps do. Once the project was a go,it was a matter of days before it was begun and completed and it looks INCREDIBLE. The onsite project managers,Leah for the roof and Nick for the gutters and trim,were also great. Answered all questions,explained process where needed and again,super friendly,knowledgeable and professional. The crews were excellent. Worked fast but with great care to detail and both projects came out beyond my highest expectations. Cannot recommend this company more highly.

Scott Nightengale

a month ago

Had new roof installed. Hotest days so far . 100 degree weather. Was very impressed with how they handled financing and how quick the service was. We met on a Thursday and the next Tuesday they was on the job. Very friendly guys considering the weather . Jason came out to take a final look and to answer any questions we had . Going to have them do more jobs down the road on my home again . Highly recommend. Thank you

Kevin

5 months ago

We hired this company in june 2025 to remove old siding and replace with new. WORST company ever!!! They subcontracted to very incompetent crews. First crew damaged all the window trim and several window screens the siding was not attached to the house securely. Left property messy, cigarette buts everywhere and their trash..the quality of work was very poor. Had to take down and redo. Second crew was even worse, did not think possible. Fired them after 8 months trying to get them to finish the job correctly. We have had no gutters on our house for 8 months. We gave them approximately 26% down payment, which in ohio is illegal, only allowed 10% or less, we were not aware, until we obtained the services of a lawyer to get our down payment back. Sales person was incompetent and did not know the siding business at all. (Hindsight). Per contract supposed to wrap whole house with vapor barrier, discovered that did not happen. I could go on and on, they did nothing right. Hired new company to do it correctly. Ended up costing more, because they brought to our attention that they would have to remove the 80 year old stucco, because they could not get the new firing strips to hold. Whether Home Genius knew this or not, they did not present that potential problem to us! If we would have them finish the job, we would have many issues with Home Genius install, as mentioned previously, customer service sucks. Not one sincere apology from any one at home Genius. I am not sure how they have an A+ on the BBB. They should be labeled Evil Genius!!