Home Genius Exteriors

Joy Yuan

2 months ago

We recently completed a full exterior roofing system replacement with Home Genius Exteriors (HGE), and we couldn't be more satisfied with the results. Our project was extensive—including a new roof, gutters, downspouts, skylight installation, and an upgrade to aluminum soffits. Before selecting HGE, we interviewed several well-known roofing companies in the DMV area, but Kevin Paul (Sales) truly set them apart. He spent nearly an hour conducting a thorough inspection with detailed photos, explaining the entire system layer by layer—from materials and ventilation to waterproofing and timelines. This level of transparency gave us the confidence to move forward, especially given their competitive pricing and flexible 12-month financing options. The installation process was impressively organized. Our Project Manager, Drew, provided access to a live project tracking portal so we could monitor progress in real-time. The entire job took just three days, and the crew was professional and diligent about daily cleanup—something we particularly appreciated was their attention to nail management and debris control. What really impressed us, however, was the post-installation support. When we noticed a minor exposed nail on the visible roof section above our bay window, I sent photos to Drew. He responded almost immediately and had the issue resolved the very next day. Later, when we had a concern about a downspout, Jordan (Warranty Claims Inspector) came out to perform a comprehensive inspection. He was honest and thorough, confirming the system was functioning perfectly and that the issue was simply temporary ice buildup rather than an installation defect. Since completion, the system has already been "battle-tested" by extreme weather. Shortly after the install, we experienced a heavy rainstorm followed by the most severe snowstorm the DMV has seen in five years. The roof performed flawlessly—no leaks, even snow melt, improved insulation, and the drainage system handled the load with ease. Overall, HGE demonstrated professionalism, responsiveness, and solid workmanship. We are very happy with our decision and this investment in our home.

Kevin

2 months ago

We hired this company in june 2025 to remove old siding and replace with new. WORST company ever!!! They subcontracted to very incompetent crews. First crew damaged all the window trim and several window screens the siding was not attached to the house securely. Left property messy, cigarette buts everywhere and their trash..the quality of work was very poor. Had to take down and redo. Second crew was even worse, did not think possible. Fired them after 8 months trying to get them to finish the job correctly. We have had no gutters on our house for 8 months. We gave them approximately 26% down payment, which in ohio is illegal, only allowed 10% or less, we were not aware, until we obtained the services of a lawyer to get our down payment back. Sales person was incompetent and did not know the siding business at all. (Hindsight). Per contract supposed to wrap whole house with vapor barrier, discovered that did not happen. I could go on and on, they did nothing right. Hired new company to do it correctly. Ended up costing more, because they brought to our attention that they would have to remove the 80 year old stucco, because they could not get the new firing strips to hold. Whether Home Genius knew this or not, they did not present that potential problem to us! If we would have them finish the job, we would have many issues with Home Genius install, as mentioned previously, customer service sucks. Not one sincere apology from any one at home Genius. I am not sure how they have an A+ on the BBB. They should be labeled Evil Genius!!

Rebecca Murray

6 months ago

We had our vinyl siding replaced, as well as adding home wrap, done by Home Genius Exteriors. Jordan and his install crew did a great job! They had all the wrap and siding installed in one day with having to return for just an hour the next day to finish caulking and re-installing our downspouts. From quoting to installation, the whole project was completed in less than a week. Everyone we worked with was great! Eric (sales) was so friendly and helpful, he really made us feel comfortable with our decision to use them for this project. Stacey (scheduling) was great with communication and even made sure to get me in contact with a Senior PM, Jon, just to make sure we had a point of contact when Jordan was dealing with a bit of car trouble one morning. We really appreciate everyone's efforts and will be contacting them when we are ready for windows!

Sarah Joseph

4 months ago

I wish there were zero stars, because Home Genius does not deserve a rating. Home Genius completed my roof, gutters, and vinyl siding in 2021. As of January 1, 2026, the siding is detaching from my home and actively coming off the structure. I contacted Home Genius today to inquire about warranty coverage. I was informed by a representative, in an unprofessional and dismissive manner, that the two-year workmanship warranty had expired and that no repairs would be made. This outcome is not surprising given the issues that occurred during and immediately after the project in 2021. My signature was electronically affixed to a document stating that the work had been completed, despite the fact that the project was incomplete at the time. As a result, my loan provider released payment to Home Genius for a job that was not finished. During this period, I was in frequent communication with both the project manager and the sales representative regarding unresolved issues, including incomplete roofing and gutter work, construction debris left in my driveway, and wood that was supposed to be replaced but was not. I also experienced a significant and unexplained cost increase. I was initially quoted one price, then later told additional wood was required, increasing the total cost to over $30,000—more than double the original estimate. Despite this claim, when I later inspected my attic, I observed that none of the existing wood had been replaced. Instead, I found exposed nails protruding inward, visible gaps in the roof, and areas where asphalt shingles could be seen from inside the attic. The gutters were improperly installed, with drainage directed toward the foundation rather than away from it. I am not a construction professional, yet these defects were obvious without specialized training. I have written communications from both the project manager and the sales representative acknowledging that the work did not meet what was agreed upon and indicating that corrective action would be taken. Aside from removing debris from my driveway, no meaningful repairs were ever completed. I filed a complaint with the Better Business Bureau in 2021. In response, Home Genius dismissed my concerns and stated that I did not understand the issues I was raising. That response, combined with the workmanship failures and lack of accountability, speaks for itself. Based on my experience, I cannot recommend Home Genius and strongly advise others to thoroughly document all work, communications, and warranties before proceeding with this company.

William Flores

7 months ago

We recently had Home Genius Exteriors replace six windows in our home with ProVia windows, and I’m genuinely impressed with how everything went. Jesse, the measure tech and project manager, was an absolute rockstar—super professional, on time, and walked us through every detail with total clarity. He made sure everything was lined up perfectly before the install, which set the whole project up for success. Then Oscar, the installer, came in and crushed it, getting all six windows done in just one day with insane precision. The guy’s a pro, and he left our place spotless, like nothing ever happened. The whole process was so smooth, it felt almost too easy. The new ProVia windows look incredible and have totally leveled up our home’s vibe while making it way more comfortable and energy-efficient. Jesse and Oscar’s attention to detail and friendly, no-nonsense attitudes made the experience even better. We’re thrilled with the quality of the windows and how seamlessly everything came together. Home Genius Exteriors, with Jesse and Oscar leading the charge, absolutely nailed it. If you need new windows, these are your people—highly recommend!