Pinnacle Roofing Group

Tim Proctor

3 months ago

First I will say we love the roof and have gotten several comments from the neighbors. The reason for the 4 stars is, a 5 for completion but a 3 for communication and explanation of the process. We were told the process was precise measurements for minimal cutting of the panels. That was not the case, they ended up having to order 17 more panels to finish the job, which delayed it to more than 7 days from removing the old roof to completion. We had to initiate calls to Pinnacle to ask for information about updates on completion. 3 times we were told crew would be there in the morning, but never showed. After an explanation from the PM that metal roofs cannot continue work that is not finished until the roof is dry, it made sense but still was not communicated from the start. There were some concerns on the cuts that were made on one portion of the roof that we had to look at for 4 days and when the photos were shown and and emails sent to 3 people, there was no response on the quality. Again, after an explanation from the PM on the entire process it made sense, but simply saying "well, you won't see that, it will be covered" did not really give us any assurance or confidence in the "quality" that is promoted on the website. Overall the crews that worked the job were fantastic, the site was cleaned very well but we really felt like our project really wasn't a big one, so it took a back seat in getting completed. We have never had a metal roof and if you are thinking of getting one, make sure that you get specific explanations on how and why things are done. A 60 second video that explained some of the issues we had would go a very long way in resolving some of those unmet expectations on our part. Lesson learned.

Amy Smith

5 months ago

My roof is amazing!! Doug had me from the first time we met. He was very thourough in his presentation. It was a two day project and he was always available during the entire process. We by far have the best quality roof in the entire subdivision. I highly recommend Pinnacle Roofing Group to all.

Jalisa Figueroa

2 months ago

We had an outstanding experience with Pinnacle Roofing from start to finish. Our representative, Alex, was absolutely incredible. From the first inspection to the final clean-up, he was professional, responsive, and completely on top of everything. Alex took the time to explain our options clearly and made sure there were no surprises along the way. His communication was top tier, always quick to respond and kept us updated every step of the project. The crew was efficient, respectful of our property, and the roof looks AMAZING. You can tell Pinnacle Roofing takes pride in their work. The job was completed on time, the clean up was spotless, and the quality exceeded our expectations. If you’re looking for a roofing company you can truly trust, ask for Alex at Pinnacle Roofing. He treats your home like it’s his own. Highly recommend!

Mike Sedlak

2 months ago

I recently had a number of roofing come to my home to give me a quote for my roof.I knew the cost would be significant but the quotes varied. Before I called Pinnacle Roofing Group I read there reviews and was impressed but based upon my interaction with various contractors I was nervous.They sent their top guy Doug G ,he was not like the others that came to my home, he walked us through the entire process from A-Z. Pinnacle was not the cheapest but this is my home and when it comes to taking care of it pays to have quality and not go cheap. I chose Pinnacle they were absolutely fantastic from start to finish. I will be highly recommending Doug G and Pinnacle Roofing Group to family, friends and everyone in my community. Thank you again Doug G and Pinnacle Roofing Group

Jason Rabinowitz

a year ago

We had a great experience working with Pinnacle. Jon Christie was incredibly helpful from the estimate all the way through to project completion— professional, knowledgeable, and honest. Marissa and Richard in the office were responsive and helpful, always quick to answer questions. David, the production manager, made sure everything met our expectations, and the crew was respectful and impressively efficient. The quality of the roof replacement was outstanding. I can’t say enough good things about everyone we worked with. Highly recommend this company!