“I would like to recognize Carlos. Carlos was very helpful he called me on the weekend when the roof leak happened. He said he would have someone on top of it Monday, and when Monday came they were there.”

“Everything was good, even dealing with insurance. This was the best experience we have ever had with roofers.”

“They exceeded in everything.”

“The work was completed August of 2017. Although I remember that the process seemed fairly easy and ran smoothly, the specifics have faded. Upon looking at a spreadsheet I had created to keep track of checks received, I see notes that I had worked with Major on receiving the last check from Farmers. I believe Major had to resubmit something to Farmers to make them release the final check. It took a few calls between Major and Farmers to get it accomplished but it was completed.”

“Town and Country Roofing met my expectations with their responsiveness and accountability.”

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“The salesman was pretty good. He identified the issue and was good with communication.”

“They met everything. They stayed right on top of it. They finished ahead of schedule. I was extremely happy with them. And we used them twice.”

“I would like to recognize Michael for his exceptional services.”

“I would like to recognize John Rose. I have a good relationship with him and he is who I call. I realize that he is on the sales rep end but he has a good roofing crew. I talk to them too and have high praise for them as well. John Rose, your sales rep, is who I go through.”

“They did a good job.”

“They were all good. The ones who did the windows and the ones who did the roofing all did a superb job.”

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“I was most satisfied with the quality and value. I always felt like if we pointed out anything we had a question about, they went the extra mile. I was very happy, and they were very good.”

“Town & Country Roofing met and exceed my expectations with the pricing on one of the jobs. It was well below what we figured and that was great.”

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“They met my expectations with their customer service and communication.”

“They helped me get insurance for the claim. They went out of their way to contact the insurance company.”

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“Town & Country Roofing Inc. did a good job on replacing my roof and in a timely manner.”

“They met my expectations in all areas. They did the roof quickly.”

“They met all of my expectations. They are very professional, which is why I have used them five times.”

“I was most satisfied working with my insurance company.”

“I would like to recognize the salesperson. He was very exceptional at doing his job. I was very impressed.”

“Their communication with the salesman was exceptional.”

“I would like to recognize Minh Nguyen for his exceptional service.”

“They did my roof and windows from a hail storm.”

“I was most satisfied with the job on the window screens. They were damaged, and there were some that was not as damaged. They replaced all the screens. I was happy with that. They did a good job.”

“I would recognize my sales consultant, Bryan, for exceptional service. When they hit the gas line, they got it fixed immediately.”

“They did not meet my expectations.”

“I feel they met my expectations in a lot of areas.”

“Everyone was good. Ted was great.”

“Everything was great. They did a good job.”

“I was most satisfied with the overall quality.”

“I would like to recognize Sutton for her exceptional. She was absolutely amazing and the reason I went with Town & Country. If it was not for her, I would not have gone with the company.”

“Town & Country Roofing met and exceeded my expectations because Mr. Rose was extremely efficient in communicating every step of the way. From the product, the budget and working with our insurance, we did not have to do any of that, they took care of everything so we were very happy with that.”

“They were very prompt. They came and cleaned the windows.”

“They met my expectations with their friendliness, the quality and product. Everything went well.”

“They were fine.”

“Overall they were very good. The workers and contractor was very good. I can not complain. They did a good job.”

“They also did window replacement.”

“I would like to recognize Rueben for his exceptional service. He was the project manger.”

“I would like to recognize Brian for his exceptional service. He went above and beyond.”

“I would like to recognize Robert Anderson for his exceptional service. He was the project manager and he did an excellent job. It was very good to communicate with him and he was very nice.”

“I was satisfied that they moved quickly and they were honest throughout the bidding process.”

“I was most satisfied with their throughout communication, but they also kept the job site extremely clean. Overall I'm happy with the workmanship.”

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“Enjoyed our up front personal contact and explanation of work to be done. QC did stop by to review work but he left before I had chance to talk with him.”

“These are my comments about the roofing, fencing, gutters, screens, and painting my chimney: About the roofing, I was told they'd be out by 7 a.m., and I understood that. They were there at 6 a.m., and I'm okay with that because it's hot. When they did my roof, some of my Bermuda grass was damaged where they were throwing roofing materials on the yard. About the gutters, whenever they replaced them, they left brackets laying in the yard. Back to the roofing, I picked up 20 nails that were still on my roof and patio. About the fence, it took three weeks to prep and paint. The gentleman painted my bricks in my front and back gate of my house. He was only supposed to paint the fence. He came out to take the paint off the bricks, but he only fixed one out of four areas and got called yesterday to come back out today. About the chimney, I had to request three times for my chimney to be painted. About the screens, I had to request three times for the screens to be replaced. They came out to replace them last Friday, and they were all measured wrong.”

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“They were on par! We have had a bunch of neighbors use them, so we knew they would give us great service.”

“Minh Nguyen was excellent at coordinating all the services we needed. Wade Sinor really went to bat for us against our insurance, who did not want to pay for reglazing of our windows. I appreciate both of their efforts very much!”

“Robert Anderson did a great job!”

“John Rose worked with us on this project. He was very professional, keeping in contact with us on every detail and provided answers to all our questions in a timely manner.”

“In terms of the company, my whole exposure to the company was through Rob Nelson. He was my sales and service person. It was a very positive experience. He was fair and effective in dealing with the insurance company to make sure I got the benefits I needed and he came back after the roof was on to make sure the area was cleaned up. Very good follow-through and good communication between him and the actual workers who did the installation.”

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“They were great!”

“The overall experience working with Min was well beyond what I expected.”

“I think they did a super job, so that's the best I could give them, and they were all very professional. I expected it to be clean and I asked that before I signed the contract and they did. I wanted to make sure it would be cleaned after the job was done and it was.”

“The company surprised me when they pulled off my old roof, and they found a hole in the decking that had been there from when the original contractor built the house. He had just felted and laid shingles over it. When John sent me pictures of it, I was amazed. Of course, they tore that piece of decking out, and they replaced it so it would be the way it should have been when it got covered originally.”

“Installed decking and a great 30 year roof. Also solar panels and ridge vent are great.”

“Clent Kingsbery is an amazing asset to your organization. There were some bumps and he made it right.”

“Completing roof job in one day.”

“Completed work on short notice in a very short time frame”

“Quality work, polite and respectful crew and great cleanup.”

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“It was all positive.”

“It was good.”

“I would give them an A overall.”

“I'd probably give them an A.”

“They were great. They were easy to work with. They deserve an A grade.”

“Good craftsmanship and did the job very quickly. I'd give them an A.”

“Just friendly and fast. No complaints with them. They were good.”

“They were honest, and they were timely. I would give them an A+.”

“Town & Country Roofing completed the job that they said they were going to do. I would give them an A+.”

“I had a positive experience. They did a great job. I had no complaints, and I would recommend them.”

“They were great. I liked the great service. I'd give them an A. They got delayed a couple days.”

“They did a roof for me. It was fine. They put the roof on and were done. They deserve an A.”

“Town & Country fixed our roof. Great experience with them—great people. They actually—I mean, for the most part, they kept you informed. When they made a commitment, they came through on it, so it was just the biggest thing when you're doing these kinds of big jobs—just worrying about stuff going down a black hole—and they did a good job of keeping me in-the-loop on the stuff. There were some hiccups, but that comes with anything. I'd give them about an A.”

“They came in, they got the job done in a day, and they seemed to work pretty hard to knock it out, so I was pleased with them. I'll give them an A+. Their cleanliness was a little off, but everything else was good. They picked up everything, but they came back—there was a couple of items they left in the bushes like some old shingles, in some trees I had to knock out. It wasn't very much stuff; it was just some minor things.”

“I think the account manager was on top of things and basically did what he said he was going to do, so I appreciated that. The quality of the work was good. He did a little extra work on my fascia boards that wasn't really a part of the damage—so he did a little extra. I'd give them an A. Everything worked out just fine.”

“I liked the way the man in charge—I forget his name right now—but he came in, and he answered all my questions; if I had a question I could call him at any time, and he replied very well. The workers were here and I think they did a good job. I think they deserve probably an A. Customer service was very good.”

“They did a good job. The guy was very professional, and I thought they did a wonderful job. I would give them an A+—I had no problems with them at all. They were fine. I would recommend them, and I would use them again as well.”

“I think overall, their service was really good from the sales person to the people that did the work, to the follow up afterward. The inspection and everything was done, too. I would definitely give them A+.”

“I thought the project manager that we worked with was really knowledgeable. I felt that the vendors that we worked with through them were all very reliable and did good work. I'd give Town & Country an A+.”

“It was fine. Town & Country Roofing did a good job. Gave me a fair price, did a good job. I mean, I'm no construction man, but I'm real satisfied with the work. They deserve an A.”

“They did a great job for me. They gave a bid, they came over and did the work, and everything was fine. I didn't have any trouble. They were an A—I thought it was great.”

“They did a fantastic job, actually. They did a good job. They did pretty good. They did good. Overall, I'm happy. I would say an A grade. They did the job for me.”

“They just came in and did everything that they said they were going to do—and more. I mean, the guy that ran it was very good. I think they got an A+ from me.”

“This was the second time we've used them, and they've always been very professional, very quick, and the work is excellent. I'd give them an A+.”

“I mean, they just hold to the timeline, they get the job done, and my salesperson's very responsive. I would give them an A.”

“They did everything they said they would, on time and on budget. I'd give them an A+. There was nothing I was unhappy about.”

“The work was done very well. The time it took to get the work done was a little long, but the quality of the work was definitely there. I would say a B+.”

“It was OK. They didn't keep track of their people lounging in our front yard, stomping our plants, and leaving behind a plethora of staples and nails that we went out and found afterward. I'd give them a C.”

“When they installed my roof, they hit the gas line and made the house unsafe—but they owned it. They addressed it quickly, so I was pretty impressed at the fact—that, one: they owned it, and two: they addressed it very quickly. I'd give them a B+. Quality of work was very good.”

“Town & Country Roofing replaced my roof a few months ago. It took a little time because we had weather issues throughout, but everything got done like they said. I would give them a B. Just the whole project took a lot longer than we thought it would—like I said, some of it was weather, but some of it was scheduling.”

“Altogether it was positive. There were some early glitches with their sales representative, but the workmen they had here did an excellent job, and we were totally satisfied. I'd give them a B+, though—I had a problem with the people honoring the commitments that the sales person who dealt with me made. As to cleanliness—was totally cleaned up.”

“Everything's fine. They came in, they did the job, and they got it done. I'd give them a B. No complaints.”