Town & Country Roofing
6th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Town & Country Roofing has received 4.8 out of 5 stars based on 343 customer surveys.
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6th year as a Best Pick Call
"As your neighborhood roofer, we are dedicated to providing the highest quality of service, workmanship, and products. Our roofing professionals work hard to make sure our customers feel comfortable and satisfied. When disaster strikes, we are experts in dealing with insurance claims during what can sometimes be a stressful process."

Ralph Harris | President
Company Information
Services Offered
Town & Country Roofing offers residential and commercial roof replacements, repairs, and tune-ups as well as new construction jobs. Additional services include window and door replacement and repair; gutter installation; painting; and fencing.
Warranty
The company provides a one-year labor warranty on repairs, a seven-year labor warranty for re-roofs, and manufacturer warranties ranging from twenty years to lifetime.
Company History
Ralph Harris founded the locally owned-and-operated company in 2004.
Distinctions
Town & Country is an Owens Corning Preferred Contractor and a GAF Certified Roofer. The company was listed on Roofing Contractor's Top 100 list (2011, 2013, 2015, and 2016). Additionally, Town & Country is a member of the North Texas Roofing Contractors Association as well as several Dallas-area chambers of commerce.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Flower Mound, Highland Village, Lake Dallas, Lewisville

Compiled Score:

Town & Country Roofing has received 4.8 out of 5 stars based on 343 customer surveys.
5
286
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44
3
10
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
01/29/2018

“Town & Country fixed our roof. Great experience with them—great people. They actually—I mean, for the most part, they kept you informed. When they made a commitment, they came through on it, so it was just the biggest thing when you're doing these kinds of big jobs—just worrying about stuff going down a black hole—and they did a good job of keeping me in-the-loop on the stuff. There were some hiccups, but that comes with anything. I'd give them about an A.”

Review by
01/29/2018

“They came in, they got the job done in a day, and they seemed to work pretty hard to knock it out, so I was pleased with them. I'll give them an A+. Their cleanliness was a little off, but everything else was good. They picked up everything, but they came back—there was a couple of items they left in the bushes like some old shingles, in some trees I had to knock out. It wasn't very much stuff; it was just some minor things.”

Review by
01/29/2018

“Altogether it was positive. There were some early glitches with their sales representative, but the workmen they had here did an excellent job, and we were totally satisfied. I'd give them a B+, though—I had a problem with the people honoring the commitments that the sales person who dealt with me made. As to cleanliness—was totally cleaned up.”

Review by
01/29/2018

“Town & Country Roofing replaced my roof a few months ago. It took a little time because we had weather issues throughout, but everything got done like they said. I would give them a B. Just the whole project took a lot longer than we thought it would—like I said, some of it was weather, but some of it was scheduling.”

Review by
01/29/2018

“I think the account manager was on top of things and basically did what he said he was going to do, so I appreciated that. The quality of the work was good. He did a little extra work on my fascia boards that wasn't really a part of the damage—so he did a little extra. I'd give them an A. Everything worked out just fine.”

Review by
01/29/2018

“I liked the way the man in charge—I forget his name right now—but he came in, and he answered all my questions; if I had a question I could call him at any time, and he replied very well. The workers were here and I think they did a good job. I think they deserve probably an A. Customer service was very good.”

Review by
01/29/2018

“When they installed my roof, they hit the gas line and made the house unsafe—but they owned it. They addressed it quickly, so I was pretty impressed at the fact—that, one: they owned it, and two: they addressed it very quickly. I'd give them a B+. Quality of work was very good.”

Review by
01/29/2018

“They did a good job. The guy was very professional, and I thought they did a wonderful job. I would give them an A+—I had no problems with them at all. They were fine. I would recommend them, and I would use them again as well.”

Review by
01/29/2018

“I think overall, their service was really good from the sales person to the people that did the work, to the follow up afterward. The inspection and everything was done, too. I would definitely give them A+.”

Review by
01/29/2018

“It was OK. They didn't keep track of their people lounging in our front yard, stomping our plants, and leaving behind a plethora of staples and nails that we went out and found afterward. I'd give them a C.”

Review by
01/29/2018

“I thought the project manager that we worked with was really knowledgeable. I felt that the vendors that we worked with through them were all very reliable and did good work. I'd give Town & Country an A+.”

Review by
01/29/2018

“They did work, it was done, and they were paid. I'd never use them again. It took way too long, way too long. No communication. I wasn't happy; I won't use them, and I won't refer them.”

Review by
01/29/2018

“It was fine. Town & Country Roofing did a good job. Gave me a fair price, did a good job. I mean, I'm no construction man, but I'm real satisfied with the work. They deserve an A.”

Review by
01/29/2018

“It started out positive, but then they didn't follow through on a job, so it ended up being negative. I'd say it's a C. I would be hesitant to recommend them. It's kind of weird.”

Review by
01/29/2018

“It wasn't as great as I thought it would be; they got the work done, but I had to point a lot of flaws and stuff out that I shouldn't have to. I'd give them probably about a C+.”

Review by
01/29/2018

“They did a great job for me. They gave a bid, they came over and did the work, and everything was fine. I didn't have any trouble. They were an A—I thought it was great.”

Review by
01/29/2018

“They did a fantastic job, actually. They did a good job. They did pretty good. They did good. Overall, I'm happy. I would say an A grade. They did the job for me.”

Review by
01/29/2018

“They just came in and did everything that they said they were going to do—and more. I mean, the guy that ran it was very good. I think they got an A+ from me.”

Review by
01/29/2018

“The work was done very well. The time it took to get the work done was a little long, but the quality of the work was definitely there. I would say a B+.”

Review by
01/29/2018

“This was the second time we've used them, and they've always been very professional, very quick, and the work is excellent. I'd give them an A+.”

Review by
01/29/2018

“I mean, they just hold to the timeline, they get the job done, and my salesperson's very responsive. I would give them an A.”

Review by
01/29/2018

“They did everything they said they would, on time and on budget. I'd give them an A+. There was nothing I was unhappy about.”

Review by
01/29/2018

“Everything's fine. They came in, they did the job, and they got it done. I'd give them a B. No complaints.”

Review by
01/29/2018

“Town & Country Roofing completed the job that they said they were going to do. I would give them an A+.”

Review by
01/29/2018

“I had a positive experience. They did a great job. I had no complaints, and I would recommend them.”

Review by
01/29/2018

“They were great. I liked the great service. I'd give them an A. They got delayed a couple days.”

Review by
01/29/2018

“They did a roof for me. It was fine. They put the roof on and were done. They deserve an A.”

Review by
01/29/2018

“They were great. They were easy to work with. They deserve an A grade.”

Review by
01/29/2018

“Good craftsmanship and did the job very quickly. I'd give them an A.”

Review by
01/29/2018

“Just friendly and fast. No complaints with them. They were good.”

Review by
01/29/2018

“They were honest, and they were timely. I would give them an A+.”

Review by
01/29/2018

“I would give them an A overall.”

Review by
01/29/2018

“I'd probably give them an A.”

Review by
01/29/2018

“It was all positive.”

Review by
01/29/2018

“It was good.”

Review by
09/16/2016

“Town & Country was very professional from start to finish. They did everything they said they would do to complete my roof replacement in exactly one day.”

Review by
09/14/2016

“They were great, I appreciate the work they did. They did a roof replacement for me. I would grade them an A+. I would highly recommend them to anyone.  ”

Review by
09/14/2016

“They took care of it very nicely. A satellite dish had been blown over and they patched the area for me. It was excellent, everything went extremely well.”

Review by
09/14/2016

“We've been happy since the job was done. They did everything they said they were going to do, at the agreed upon price and schedule. It was a roof replacement.”

Review by
09/14/2016

“I'm satisfied. They were punctual, they communicated everything and everything went well. They did a full roof replacement. I would grade them an B.”

Review by
09/14/2016

“They were good. It was roof repair. I think they did a good job as far as I can tell. I don't know that I would or wouldn't recommend them.”

Review by
09/14/2016

“They were super professional. They did what they said they would do and they were always available for questions. They get an A from me.”

Review by
09/14/2016

“OK they did pretty good; it was a smaller than most of the people around me, but it was a pretty good job. I would grade them a B.”

Review by
09/14/2016

“They were great. They came out on time and the price didn’t change, it was great. It was a roof repair. I would grade them an A.”

Review by
09/14/2016

“They may have done a little patch job on the vent we had. It was fine. The job wasn't very big. I would give them an A rating.”

Review by
09/14/2016

“They were responsive, communicative, and they did good work. They were doing full roof replacement. I would grade them an A-.”

Review by
09/14/2016

“They did what they said they were going to do. We had a slight issue they came back and fixed it without any issue. I'd give them an A. I have recommended them.”

Review by
09/14/2016

“The salesperson supervised and showed that they had left nails in the floor and he made sure they picked them up and that was nice. They did a roof replacement. I'd give them an A+.”

Review by
09/14/2016

“They finished in one day; they replaced all the shingles off my roof. I would say good with an issue, because they left nails all over the ground everywhere. The quality was an A.”

Review by
09/14/2016

“They did a good job. They said what they were going to do, priced it, and everything came out the way they said. It was a minor repair. I would grade them an A. I would use them again.”

Review by
09/14/2016

“They kept me informed, they came out looked at it explained everything did the job, I didn't have any problems. They did roofing repair, I actually used them twice. I would grade them an A.”

Review by
09/14/2016

“They stood behind their work quality. There was some job problems, but they fixed everything and were very courteous about it. They did a roof replacement for me. I would grade them an A.”

Review by
09/14/2016

“Honestly, I think their office staff is great, but I have a complaint. There was some material left after the job that still hasn’t been removed. They did repairs for me. I would grade them a B.”

Review by
09/14/2016

“They had very fast customer service. We had a storm blow through and I made a phone call late in the evening, but they came out right away. They did a roof repair. I would give them an A rating.”

Review by
09/14/2016

“He came in and gave us a very secure bid. He didn’t low ball or anything. He kept his word, was timely, efficient, and actually cleaned up afterward. I would give them an A rating. I would highly recommend them.”

Review by
09/14/2016

“It was very good; they did a very nice job. They did a roof replacement and a whole lot of other stuff. I would grade them a B. They didn't quite do one little thing, other than that, they did a great job. I was happy with them.”

Review by
09/14/2016

“I remember they did what they were supposed to on time and on budget. I have had no negative experience with them at all. It wasn't a full roof replacement, but my wife coordinated it. It was for general maintenance. They deserve an A.”

Review by
09/14/2016

“They were very thorough, careful, and I'm very happy with the roof. They replaced three, the house, the gazebo, and the carport. I would grade them an A, I don't have any complaints. We actually did recommend them to several people.”

Review by
09/14/2016

“I think they did a good job and I have no problems. We did have follow up issue, but they came back and took care of it. One of the shingles had a lump and they fixed. No leaks or anything. It wasn't perfect, so I would grade them an A-.”

Review by
09/14/2016

“It was excellent—great work. They had an excellent attitude throughout the whole thing. They got it done in a timely manner and they were flexible and willing to work around our schedule. They did a roof replacement for me. I would grade them an A. I would recommend them.”

Review by
09/14/2016

“They did a good job, they were polite, and got everything done when they were supposed to. They did gutters and full roof replacement. It was A+ work. They picked up all the nails in the yard and I appreciated that because I have a dog. They kept it clean the whole time.”

Review by
09/14/2016

“It was all good. They did roofing repairs. They were very professional and came out the same day. They finished it and sent me an invoice. It was my fault; I didn't realize they had already been here and left. I would grade them an A. I have already recommended them.”

Review by
09/14/2016

“One of the estimators, Rob Nelson, follows up and gets back to you immediately. He does what he says he's going to do and has a lot of integrity. I would grade them an A. I've known Rob for many years. It's not the first time he's been out here.”

Review by
09/14/2016

“A friend of mine works for the company. They did a great job, above and beyond what I thought the project was going to look like. They did roof replacement, gutters, and they painted the house. I would grade them an A. They even came out to do a repair and it wasn't their fault, it shrunk.”

Review by
09/14/2016

“They were very adamant about making sure that all the little things that the insurance guy missed were fixed appropriately and that I was paid. They jumped on the roof as soon as they could because I had a closing coming up. I was selling the house so that it would be completed in time. I would grade them an A.”

Review by
09/14/2016

“They were on time and they got right at the job. He saw what needed to be done, and he took care of it right then. They took care of a couple of loose shingles and put shingle cement on them to seal. I would grade them an A for their work. He did well, but it wasn't much of a job. I would recommend them.”

Review by
09/14/2016

“It didn't resolve the problem initially, but they came back out and took care it. Even though they were not able to pin point the exact problem initially, they still came back and fixed it. Very few people do that nowadays. They were doing roof repairs. I would grade them a B. They might have picked up a little better. I don't know anything about roofs, but they fixed the problem.”

Review by
09/14/2016

“They were repairing something that wasn't done correctly when they reroofed me three or four years ago. It caused a leak and some other damage that I ended up having to absorb myself. They fixed the roofing portion of it, but didn't do anything with the interior issues. I would say they were mediocre. I would like to grade them a C- overall. I'm still picking up nails from four years ago.”

Review by
09/14/2016

“It's been such a long time. The experience is good. I didn't have a completion here because I was supposed to receive the payment. The job was very well done. The person that did the work was very efficient; he was a very good person to deal with. The problem is that the job is not completed. I don't know who is not doing something, but I was supposed to receive from the insurance the final paperwork. I will recommend them.”

Review by
09/14/2016

“Everything was great. They replaced the entire roof with a new one. I would grade them an A. I would give them the best there is. I haven't had any problems with them and it's been over a year. I would recommend them if roofing ever came up in the conversation. One more thing, I found this roofing company on the North Dallas Best Pick Reports. That's how I found out about them and that's what I went with.”

Review by
09/14/2016

“I've used them for years for roof repair, frankly they are the only people that have given me an ethical answer on roof. So they have my business. I would grade them an A. I would say that we have a slight issue and give them a B. When they removed shingles off the roof, they accidently damaged a couple of screens. They replaced them, no hassle no problem. It was great. I've recommended them to a lot of my co-workers that have been using them.”

Review by
09/14/2016

“They were dishonest in some of their work; they didn't do a thorough job and they seemed to not be that concerned with the client and the overall process. It's a little more complicated than I can explain in a moment. But we have had to have people come out since then and fix things that they did. Right they were doing roof repairs. I would grade them a C. I had to call three times before I could get someone on the phone. They missed appointments twice before they even came to my house. I didn't notice anything.”

Review by
09/14/2016

“Jonathon was an absolute miracle worker on making sure that everything was perfect and that I felt absolutely comfortable. From beginning to end, he was very attentive to any concerns that I had, and I'm extremely happy with the finished product. I have told several friends to call him. I would grade them an A+. There is nothing I can be critical of, I walked my roof up and down afterward. They went above and beyond in my eyes. It's rare that you run into a company that does that kind of work and has a genuine care for you. I had a couple of other people come out and look, but I could tell they told me what I wanted to hear. Jonathan was very genuine about everything and explained several scenarios. ‘OK if you go with this, you go with this.‘ Because I had a lot of open-ended questions, he explained stuff to me that I was totally missing and made perfect sense to me. Not a lot of people would take that time to cover certain areas. I was very detail oriented on what is going to take place. It was an absolute knock out, and I’m very impressed with everything.  ”

Review by
09/14/2016

“He was a little expensive. They were pretty good, but he was a little pushy though. They did repairs. I would grade them a B. Punctuality was fine, I never saw the guy, he called me from the roof of my house and he called me at work. He saw what had to be done and he did it. It didn't take him probably ten minutes to do it. We had another guy come out and do some of the same stuff that he did and it was a lot cheaper. It was a couple of pieces that were blown off from the storm and I was worried about it leaking. So the insurance company chose them to do it. So he was fixing his previous job. It had been there for a while, and we get some crazy weather in Dallas. They use the cheapest shingles that they can use and they don't last very long. The sun, rain, and the wind all together really wear these things down. There's parts on there now, but if the weather comes in a certain direction, we might lose some. You get what you pay for.”

Review by
09/14/2016

“With my roof or personally, I had a positive experience, but with the office stuff, I did not. It was lack of communication. We had a lot of rain, so a lot of things had to be rescheduled. And I was the one having to call them multiple times to get an appointment where I felt like they should have called me since they were the ones that broke it. Then, I had a lot of what-if scenarios with my roof, and the roofer had to get up there to see what was going on before he could proceed with the work. Because of that, he was like, 'The price could be this or this,' and it depended on what work needed to be done. Afterward, he said the office was going to bill me, and they never did. I had to work so hard to pay that bill. I was the one chasing after them, being like, 'Please send me an updated bill.' There were issues with getting a hold of someone and getting an updated bill. Overall, I'd give them a C.”

Review by
09/14/2016

“They were amazing. They were so prompt, as soon as we called them, they were here the next day. They came out to assess what we had a problem with and the workers were here within the same week. They were very good. We had the roof done by another company a while back and we had massive leakage as a result of that. It ruined the closet, the carpet, and everything in the master bedroom. Another company absolved themselves by saying it had been over two years. Town & Country came out and knew exactly what needed to be repaired and did it in no time at all. We were very pleased. I would grade them an A+. I have already recommended them to several people.  ”

Review by
09/14/2016

“My husband dealt with them pretty much, I would grade them an A.”

Review by
09/14/2016

“I sold the house so I wasn't ever back there. They did a roof replacement. I'd give them an A.”

Review by
09/14/2016

“There was nothing that I didn't like. They did a full roof replacement. They get an A from me.”

Review by
09/14/2016

“Their customer service was wonderful. They did roof repairs for us. I would grade them an A+.”

Review by
09/14/2016

“They did what they said they were going to do. They did roof repair, I would grade them an A.”

Review by
09/14/2016

“They were straightforward, no nonsense. They repaired my roof. I would grade them an A-.”

Review by
09/14/2016

“They were fast, they did a good job and my roof doesn't leak. I would grade them an A-.”

Review by
09/14/2016

“It was very good. They were very efficient and professional. I would grade them a B+.”

Review by
09/14/2016

“They offered good service and did a roof replacement for me. I would grade them an A.”

Review by
09/14/2016

“I wasn't home, so I don't know if I would be a good candidate for this. I didn't have any issues.”

Review by
09/14/2016

“I recall they did a good job. They replaced the roof. They deserve an A. I would recommend them.”

Review by
09/14/2016

“I liked everything. They did a roof replacement for me. I would grade them an A.”

Review by
09/14/2016

“They were good. They did a little bit minor work for us, but they were great. I would grade them an A.”

Review by
09/14/2016

“They were responsive, did a good job, and did what I asked them to do. They did a roof repair; I would rate them as an A+.”

Review by
09/14/2016

“They were on time and did what they said they were going to do. They did roof repair. I would give them an A grade.”

Review by
09/14/2016

“They were quick and got everything done in a timely manner. They did a roof replacement. They get an A from me.”

Review by
09/14/2016

“They were quick and my customer service experience was good. It was minor repairs. I would grade them an A.”

Review by
08/27/2015

“They were quick and efficient. They repaired some broken shingles, and it was great. They’re an A.”

Review by
08/27/2015

“They were fast and did a good job. They put on a new roof. I’d give them an A.”

Review by
08/27/2015

“I would grade them a B+”

Review by
08/27/2015

“They are prompt, and their pricing seemed fair. They respond well, and I don’t have to worry about it, because they are low maintenance. They replaced my entire roof and did shingle repair, and I need to have them come out to do some more work. They’re nice. They do good work, and we have recommended them to people as well. They’re easy. They replaced my friend's roof, and another friend of mine recommended them to me. Town & Country does all of their roof repairs, and they've had them forever. I trust them, and we've been using them ever since. We’ve had great experiences as well. I would rate them A+.”

Review by
08/27/2015

“They followed up, did what they were supposed to do, and their pricing was great. They made it easy. They did repairs for me the last time. We’d had some really strong winds, and we lost some shingles. They put something on it so if it rained again, it wouldn't be a problem. They had already scheduled me to make sure there weren’t going to be any leaks if it rained again. They were courteous. They emailed, texted, and called. They were there when I needed them. I didn't call anyone else, because I’d heard of their work. It's definitely an A+ with them. I was happy—no complaints.”

Review by
08/27/2015

“They had a quick response, even for a small patch job. Other companies weren't interested in doing it, but they were very good. They did several patch jobs for me, and on the occasion that the foreman was out doing the work, he took the time to answer the questions that I had. My sister’s in another town and needed her roof replaced. I gave her their name, they did her roof, and she was pleased. I got their name from the insurance company. I had just moved here, and they told me that other customers had used them and were satisfied. I would definitely give them an A.”

Review by
08/27/2015

“I don't want to get into the long story. They replaced the roof and several windows gutters and stuff like that , I found their customer service to be OK, I would say the lead person that handled the roof was very good but after I guess it's not independent but it's part of the group, the window people I didn't have good experience with that. They were referred to me, it's hard because like I said there were two separate groups the roof and the window people. So the roof people were an A but the window people were a C so I guess you could say a B overall.”

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