Town & Country Roofing
6th year as a Best Pick
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Town & Country Roofing has received 4.7 out of 5 stars based on 248 customer surveys.
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6th year as a Best Pick Call
"As your neighborhood roofer, we are dedicated to providing the highest quality of service, workmanship, and products. Our roofing professionals work hard to make sure our customers feel comfortable and satisfied. When disaster strikes, we are experts in dealing with insurance claims during what can sometimes be a stressful process."

Ralph Harris | President
Company Information
Services Offered
Town & Country Roofing offers residential and commercial roof replacements, repairs, and tune-ups as well as new construction jobs. Additional services include window and door replacement and repair; gutter installation; painting; and fencing.
Warranty
The company provides a one-year labor warranty on repairs, a seven-year labor warranty for re-roofs, and manufacturer warranties ranging from twenty years to lifetime.
Company History
Ralph Harris founded the locally owned-and-operated company in 2004.
Distinctions
Town & Country is an Owens Corning Preferred Contractor and a GAF Certified Roofer. The company was listed on Roofing Contractor's Top 100 list (2011, 2013, 2015, and 2016). Additionally, Town & Country is a member of the North Texas Roofing Contractors Association as well as several Dallas-area chambers of commerce.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Argyle, Flower Mound, Highland Village, Lake Dallas, Lewisville
Address
4900 Preston Suite 101
Frisco, TX 75034
Hours
Mon
8:30 am - 5:00 pm
Tue
8:30 am - 5:00 pm
Wed
8:30 am - 5:00 pm
Thu
8:30 am - 5:00 pm
Fri
8:30 am - 5:00 pm
Sat
Closed
Sun
Closed

Compiled Score:

Town & Country Roofing has received 4.7 out of 5 stars based on 248 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/22/2018

“I would like to recognize Carlos. Carlos was very helpful he called me on the weekend when the roof leak happened. He said he would have someone on top of it Monday, and when Monday came they were there.”

Review by
10/22/2018

“Everything was good, even dealing with insurance. This was the best experience we have ever had with roofers.”

Review by
10/22/2018

“They exceeded in everything.”

Review by
10/19/2018

“The work was completed August of 2017. Although I remember that the process seemed fairly easy and ran smoothly, the specifics have faded. Upon looking at a spreadsheet I had created to keep track of checks received, I see notes that I had worked with Major on receiving the last check from Farmers. I believe Major had to resubmit something to Farmers to make them release the final check. It took a few calls between Major and Farmers to get it accomplished but it was completed.”

Review by
10/19/2018

“Town and Country Roofing met my expectations with their responsiveness and accountability.”

Review by
10/17/2018

No review comments provided

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

No review comments provided

Review by
10/13/2018

“The salesman was pretty good. He identified the issue and was good with communication.”

Review by
10/12/2018

“They met everything. They stayed right on top of it. They finished ahead of schedule. I was extremely happy with them. And we used them twice.”

Review by
10/12/2018

“I would like to recognize Michael for his exceptional services.”

Review by
10/04/2018

“I would like to recognize John Rose. I have a good relationship with him and he is who I call. I realize that he is on the sales rep end but he has a good roofing crew. I talk to them too and have high praise for them as well. John Rose, your sales rep, is who I go through.”

Review by
10/03/2018

“They did a good job.”

Review by
10/03/2018

“They were all good. The ones who did the windows and the ones who did the roofing all did a superb job.”

Review by
10/03/2018

No review comments provided

Review by
10/02/2018

“I was most satisfied with the quality and value. I always felt like if we pointed out anything we had a question about, they went the extra mile. I was very happy, and they were very good.”

Review by
10/02/2018

“Town & Country Roofing met and exceed my expectations with the pricing on one of the jobs. It was well below what we figured and that was great.”

Review by
09/25/2018

No review comments provided

Review by
09/20/2018

“They met my expectations with their customer service and communication.”

Review by
09/19/2018

“They helped me get insurance for the claim. They went out of their way to contact the insurance company.”

Review by
09/19/2018

No review comments provided

Review by
09/17/2018

“Town & Country Roofing Inc. did a good job on replacing my roof and in a timely manner.”

Review by
09/13/2018

“They met my expectations in all areas. They did the roof quickly.”

Review by
09/13/2018

“They met all of my expectations. They are very professional, which is why I have used them five times.”

Review by
09/13/2018

“I was most satisfied working with my insurance company.”

Review by
09/13/2018

“I would like to recognize the salesperson. He was very exceptional at doing his job. I was very impressed.”

Review by
09/13/2018

“Their communication with the salesman was exceptional.”

Review by
09/13/2018

“I would like to recognize Minh Nguyen for his exceptional service.”

Review by
09/13/2018

“They did my roof and windows from a hail storm.”

Review by
09/13/2018

“I was most satisfied with the job on the window screens. They were damaged, and there were some that was not as damaged. They replaced all the screens. I was happy with that. They did a good job.”

Review by
09/13/2018

“I would recognize my sales consultant, Bryan, for exceptional service. When they hit the gas line, they got it fixed immediately.”

Review by
09/13/2018

“They did not meet my expectations.”

Review by
09/08/2018

“I feel they met my expectations in a lot of areas.”

Review by
08/20/2018

“Everyone was good. Ted was great.”

Review by
08/13/2018

“Everything was great. They did a good job.”

Review by
08/10/2018

“I was most satisfied with the overall quality.”

Review by
08/07/2018

“I would like to recognize Sutton for her exceptional. She was absolutely amazing and the reason I went with Town & Country. If it was not for her, I would not have gone with the company.”

Review by
08/01/2018

“Town & Country Roofing met and exceeded my expectations because Mr. Rose was extremely efficient in communicating every step of the way. From the product, the budget and working with our insurance, we did not have to do any of that, they took care of everything so we were very happy with that.”

Review by
08/01/2018

“They were very prompt. They came and cleaned the windows.”

Review by
08/01/2018

“They met my expectations with their friendliness, the quality and product. Everything went well.”

Review by
08/01/2018

“They were fine.”

Review by
08/01/2018

“Overall they were very good. The workers and contractor was very good. I can not complain. They did a good job.”

Review by
08/01/2018

“They also did window replacement.”

Review by
07/17/2018

“I would like to recognize Rueben for his exceptional service. He was the project manger.”

Review by
07/17/2018

“I would like to recognize Brian for his exceptional service. He went above and beyond.”

Review by
07/17/2018

“I would like to recognize Robert Anderson for his exceptional service. He was the project manager and he did an excellent job. It was very good to communicate with him and he was very nice.”

Review by
07/16/2018

“I was satisfied that they moved quickly and they were honest throughout the bidding process.”

Review by
07/11/2018

“I was most satisfied with their throughout communication, but they also kept the job site extremely clean. Overall I'm happy with the workmanship.”

Review by
07/09/2018

No review comments provided

Review by
07/09/2018

“Enjoyed our up front personal contact and explanation of work to be done. QC did stop by to review work but he left before I had chance to talk with him.”

Review by
07/05/2018

“These are my comments about the roofing, fencing, gutters, screens, and painting my chimney: About the roofing, I was told they'd be out by 7 a.m., and I understood that. They were there at 6 a.m., and I'm okay with that because it's hot. When they did my roof, some of my Bermuda grass was damaged where they were throwing roofing materials on the yard. About the gutters, whenever they replaced them, they left brackets laying in the yard. Back to the roofing, I picked up 20 nails that were still on my roof and patio. About the fence, it took three weeks to prep and paint. The gentleman painted my bricks in my front and back gate of my house. He was only supposed to paint the fence. He came out to take the paint off the bricks, but he only fixed one out of four areas and got called yesterday to come back out today. About the chimney, I had to request three times for my chimney to be painted. About the screens, I had to request three times for the screens to be replaced. They came out to replace them last Friday, and they were all measured wrong.”

Review by
07/02/2018

No review comments provided

Review by
07/02/2018

“They were on par! We have had a bunch of neighbors use them, so we knew they would give us great service.”

Review by
06/30/2018

“Minh Nguyen was excellent at coordinating all the services we needed. Wade Sinor really went to bat for us against our insurance, who did not want to pay for reglazing of our windows. I appreciate both of their efforts very much!”

Review by
06/29/2018

“Robert Anderson did a great job!”

Review by
06/28/2018

“John Rose worked with us on this project. He was very professional, keeping in contact with us on every detail and provided answers to all our questions in a timely manner.”

Review by
06/28/2018

“In terms of the company, my whole exposure to the company was through Rob Nelson. He was my sales and service person. It was a very positive experience. He was fair and effective in dealing with the insurance company to make sure I got the benefits I needed and he came back after the roof was on to make sure the area was cleaned up. Very good follow-through and good communication between him and the actual workers who did the installation.”

Review by
06/28/2018

No review comments provided

Review by
06/28/2018

“They were great!”

Review by
06/28/2018

“The overall experience working with Min was well beyond what I expected.”

Review by
06/28/2018

“I think they did a super job, so that's the best I could give them, and they were all very professional. I expected it to be clean and I asked that before I signed the contract and they did. I wanted to make sure it would be cleaned after the job was done and it was.”

Review by
06/28/2018

“The company surprised me when they pulled off my old roof, and they found a hole in the decking that had been there from when the original contractor built the house. He had just felted and laid shingles over it. When John sent me pictures of it, I was amazed. Of course, they tore that piece of decking out, and they replaced it so it would be the way it should have been when it got covered originally.”

Review by
06/28/2018

“Installed decking and a great 30 year roof. Also solar panels and ridge vent are great.”

Review by
06/28/2018

“Clent Kingsbery is an amazing asset to your organization. There were some bumps and he made it right.”

Review by
06/27/2018

“Completing roof job in one day.”

Review by
06/27/2018

“Completed work on short notice in a very short time frame”

Review by
06/27/2018

“Quality work, polite and respectful crew and great cleanup.”

Review by
06/27/2018

No review comments provided

Review by
01/29/2018

“It was all positive.”

Review by
01/29/2018

“It was good.”

Review by
01/29/2018

“I would give them an A overall.”

Review by
01/29/2018

“I'd probably give them an A.”

Review by
01/29/2018

“They were great. They were easy to work with. They deserve an A grade.”

Review by
01/29/2018

“Good craftsmanship and did the job very quickly. I'd give them an A.”

Review by
01/29/2018

“Just friendly and fast. No complaints with them. They were good.”

Review by
01/29/2018

“They were honest, and they were timely. I would give them an A+.”

Review by
01/29/2018

“Town & Country Roofing completed the job that they said they were going to do. I would give them an A+.”

Review by
01/29/2018

“I had a positive experience. They did a great job. I had no complaints, and I would recommend them.”

Review by
01/29/2018

“They were great. I liked the great service. I'd give them an A. They got delayed a couple days.”

Review by
01/29/2018

“They did a roof for me. It was fine. They put the roof on and were done. They deserve an A.”

Review by
01/29/2018

“Town & Country fixed our roof. Great experience with them—great people. They actually—I mean, for the most part, they kept you informed. When they made a commitment, they came through on it, so it was just the biggest thing when you're doing these kinds of big jobs—just worrying about stuff going down a black hole—and they did a good job of keeping me in-the-loop on the stuff. There were some hiccups, but that comes with anything. I'd give them about an A.”

Review by
01/29/2018

“They came in, they got the job done in a day, and they seemed to work pretty hard to knock it out, so I was pleased with them. I'll give them an A+. Their cleanliness was a little off, but everything else was good. They picked up everything, but they came back—there was a couple of items they left in the bushes like some old shingles, in some trees I had to knock out. It wasn't very much stuff; it was just some minor things.”

Review by
01/29/2018

“I think the account manager was on top of things and basically did what he said he was going to do, so I appreciated that. The quality of the work was good. He did a little extra work on my fascia boards that wasn't really a part of the damage—so he did a little extra. I'd give them an A. Everything worked out just fine.”

Review by
01/29/2018

“I liked the way the man in charge—I forget his name right now—but he came in, and he answered all my questions; if I had a question I could call him at any time, and he replied very well. The workers were here and I think they did a good job. I think they deserve probably an A. Customer service was very good.”

Review by
01/29/2018

“They did a good job. The guy was very professional, and I thought they did a wonderful job. I would give them an A+—I had no problems with them at all. They were fine. I would recommend them, and I would use them again as well.”

Review by
01/29/2018

“I think overall, their service was really good from the sales person to the people that did the work, to the follow up afterward. The inspection and everything was done, too. I would definitely give them A+.”

Review by
01/29/2018

“I thought the project manager that we worked with was really knowledgeable. I felt that the vendors that we worked with through them were all very reliable and did good work. I'd give Town & Country an A+.”

Review by
01/29/2018

“It was fine. Town & Country Roofing did a good job. Gave me a fair price, did a good job. I mean, I'm no construction man, but I'm real satisfied with the work. They deserve an A.”

Review by
01/29/2018

“They did a great job for me. They gave a bid, they came over and did the work, and everything was fine. I didn't have any trouble. They were an A—I thought it was great.”

Review by
01/29/2018

“They did a fantastic job, actually. They did a good job. They did pretty good. They did good. Overall, I'm happy. I would say an A grade. They did the job for me.”

Review by
01/29/2018

“They just came in and did everything that they said they were going to do—and more. I mean, the guy that ran it was very good. I think they got an A+ from me.”

Review by
01/29/2018

“This was the second time we've used them, and they've always been very professional, very quick, and the work is excellent. I'd give them an A+.”

Review by
01/29/2018

“I mean, they just hold to the timeline, they get the job done, and my salesperson's very responsive. I would give them an A.”

Review by
01/29/2018

“They did everything they said they would, on time and on budget. I'd give them an A+. There was nothing I was unhappy about.”

Review by
01/29/2018

“The work was done very well. The time it took to get the work done was a little long, but the quality of the work was definitely there. I would say a B+.”

Review by
01/29/2018

“It was OK. They didn't keep track of their people lounging in our front yard, stomping our plants, and leaving behind a plethora of staples and nails that we went out and found afterward. I'd give them a C.”

Review by
01/29/2018

“When they installed my roof, they hit the gas line and made the house unsafe—but they owned it. They addressed it quickly, so I was pretty impressed at the fact—that, one: they owned it, and two: they addressed it very quickly. I'd give them a B+. Quality of work was very good.”

Review by
01/29/2018

“Town & Country Roofing replaced my roof a few months ago. It took a little time because we had weather issues throughout, but everything got done like they said. I would give them a B. Just the whole project took a lot longer than we thought it would—like I said, some of it was weather, but some of it was scheduling.”

Review by
01/29/2018

“Altogether it was positive. There were some early glitches with their sales representative, but the workmen they had here did an excellent job, and we were totally satisfied. I'd give them a B+, though—I had a problem with the people honoring the commitments that the sales person who dealt with me made. As to cleanliness—was totally cleaned up.”

Review by
01/29/2018

“Everything's fine. They came in, they did the job, and they got it done. I'd give them a B. No complaints.”

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