Phillips Home Improvements
8th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Phillips Home Improvements has received 4.7 out of 5 stars based on 164 customer surveys.
5
131
4
23
3
7
2
3
1
0
8th year as a Best Pick Call
"Our motto and our way of life is 'Workmanship beyond your expectations.' It is our way of doing business, from estimate to completion. Our team of professionals is dedicated to producing quality jobs and creating happy customers."

Jason Phillips | President
Company Information
Services Offered
Phillips Home Improvements offers new roof installation, roof replacement, roof repairs, composite roofing, and wind turbines.
Warranty
The company offers a five-year warranty on new roofs and a one-year warranty on any repair work.
Company History
Phillips Home Improvements was founded in Plano in 1997 as a one-man operation, and the company now serves thousands of Texas homeowners each year. Founder and president Jason Phillips remains active in the day-to-day operations of the company.
Employee Information
Employees wear uniforms and drive marked vehicles. New employees are hired based on their ability to meet the company's professional qualifications.
Additional Information
The company offers all major brands of roofing and shingle materials, including hail-resistant shingle options.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Flower Mound, Highland Village, Lake Dallas, Lewisville

Compiled Score:

Phillips Home Improvements has received 4.7 out of 5 stars based on 164 customer surveys.
5
131
4
23
3
7
2
3
1
0
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
07/11/2017

“They were very quick, the service was fast, and I appreciated that. They did both roofing and painting. I would grade them an A-. There were a few things that we weren't really happy with and questionable. A couple of things—they left a Phillips Painting sign and a whole big box of nails—it was heavy—for the roofing behind that I wish they would have taken. I wish they would have followed up two weeks later with the painting. I wish they would have followed up with the painting because there was a couple of things we didn't see.”

Review by
07/11/2017

“I liked how well they explained everything and their promptness in attending to things. They did gutter installation, roofing, and painting for me. I'd give them an A-. We just had a small issue with the roof that we're trying to get resolved so other than that everything else was fine.”

Review by
07/11/2017

“They did their job. They said what they were going to do, and they did it. They did both roofing and painting. I'd give them an A+.”

Review by
07/11/2017

“They cleaned up after themselves. They did good work. They did painting and roofing for me. I'd give them an A.”

Review by
06/21/2017

“It seems like they did an OK job. I didn't have any problems. They did gutters and painting. I would grade them an A.”

Review by
06/21/2017

“They do great work. They repaired a roof. They did some touch-up painting. I would grade them an A-. And only because I had to call them instead of them calling me.”

Review by
06/21/2017

“They just were very professional and cleaned up after themselves. They gave us the new roof. They put a brand new one on. I'd give them an A for the overall experience.”

Review by
06/21/2017

“They did really good work, responded to the phone calls and text messages. They were very knowledgeable. They completed my roof. They put a brand new one on. They painted the outside. I'd give them a B+.”

Review by
06/21/2017

“I've used them before, they are honest, and they stand behind their work. I've been happy with them. They have done roofing and gutters. They did a little bit of painting. They did all new work. Well, it was spread out so I had windows and stuff done, they took one day to roof and one day to do the gutters. I would grade them an A+.”

Review by
06/21/2017

“They did put my roof on. It was absolutely positive. They did what they said they were going to do. They were on time. Very professional. Excellent. Roofing and gutters—all new. I'd give them an A+. I'd definitely recommend them.”

Review by
06/21/2017

“It was about 85 percent positive. They were responsive to my questions and needs. They redid our roofs, did some work around the house, painting, repairs, and did some fence work. They deserve a B. The roofing experience was great. The individuals I had helped out a lot and took care of things. I had some issues with the painting work. The crew wasn't all that great.”

Review by
06/21/2017

“I think overall everything went very well. They were professional. Their crews did a good job, and of course it was done after a hail storm. So, there was a lot of business going on. So, extra crews were there, but they picked crews that did good work even though they might not have been their only regular crew. We were confident they would get it done, and they did gutters, roofing, and painting for us. So, we saw three sides of it, and it worked out pretty well. I would give them a B+. I guess the only thing is there was so much work going on, and I would have expected guys to come with Phillips’ trucks and so forth, but with all the extra crews we never really had a crew with a Phillips’ truck except for the project manager so all of the crews were extra crews. Under the situation, that's a minor thing, but you could tell that these weren't all regular Phillips’ workers. There was just so much work going on at the time. There are some things that could have been better, but overall we were very happy. We didn't have any real zingers at all. I'm an engineer, and I'm pretty picky so I could find things in each area, but overall they did quite a good job, and I'd have them back again. I'd recommend them especially when the work orders aren't so high.”

Review by
06/21/2017

“It was very positive. I didn't like other service providers. I had both painting and gutters, as well as the roofing done, and all three supervisors were very professional and followed up, and they were there with the crew. It just was a very pleasant experience. The painting was outdoors. The roof and gutters were new. The crews were good, great. Very professional. Above and beyond really. It was a very good experience. It would be an A for sure. I didn't have any concerns about any of the three. They all coordinated very carefully. It was one of those things where there was so much work to be done that you really need to have the three crews talking, so they didn't step on each other, and they did so very well. The quality was outstanding. I do have a couple of shingles that blew off in one of the storms that I'm going to call about, but I haven't had a service request after the work. It's all been fine. They cleaned up every nut and bolt, and it was very well done. I already have recommended them.”

Review by
06/21/2017

“I thought they were very professional. We had one small hiccup while they were doing the work, and they repaired it at no problem and no hassle. I think their work was quality work. I've used them in the past prior to that for my home. It was not the first time I've used them, and I've also recommended them to friends who have also used them. This time around, they painted the whole outside. We had hail damage so they replaced my roof. They replaced my gutters. They did painting. They did staining. They replaced my two skylights. I would say an A. I did find some nails and stuff around the house afterward.”

Review by
06/21/2017

“They did an excellent job on everything I asked them to do. They were neat and tidy and cleaned up after themselves. They replaced some of my soffits. They put up fascia, which my house was lacking. They took down the gutters. They did a little carpentry repair work and painted the non-brick parts of the house. They are to replace my gutters, but I'm still awaiting those. I had to wait because I had to have a new roof and didn't want the gutters to go up till the roof was on. That was last Friday, and I'm waiting for them to schedule. I'd give them an A for sure.”

Review by
06/27/2016

“I still think I have some issues to be resolved with them, but they told me I needed to wait until the summer, until the roof got hot. There's actually some areas that are dipping, but they couldn't really tell me if it needed to be repaired until it got hot out. I don't know a lot about roofing. I wouldn't call it a real positive experience. We don't know a lot about roofing and we can't get up there to see what's going on, I would say it's about neutral. They were really nice to come out and they had a good price and all that, but once the job was done it took a lot of phone calls to get them back out there. They were real quick until the job was done and then it's taking several calls to get them out, so now it's not resolved and this area isn't because I can't crawl up on the roof and my dad can't either. We're kind of in a conundrum. We need to know whether the roof was done right or not. I'd give them a C-. I haven't been up there. They let the workplace pretty clean. We're still finding nails. I went out there with a magnet and picked up a lot of nails. I think that they really knew what they were doing.”

Review by
06/27/2016

“They were great. They were very professional, prompt, and honest. There were some leaks in the roof that they fixed by applying the seal and they covered that area with a few shingles I believe. I'd give them an A+.”

Review by
06/27/2016

“They did some roofing repair work. They did the work on time. Quality work and at a fair price. I'd give them an A.”

Review by
06/03/2016

“I contacted Phillips Roofing about a roof leak that developed during all the torrential thunderstorms we had been having. It was coming from an area in our dining room near a chimney. As anyone with a roof leak can tell you, it can sometimes be difficult to determine exactly where the source of the leak is coming from. But I must say that Phillips Roofing exceeded my expectations in every way. From the receptionists who schedule the appointments to Steve Lewis the Roofing Field Manager who saw this repair through, and also the crew of guys who re-roofed our chimney area, they were always courteous, professional, and timely. Not to mention great workmanship at a fair price. Thanks to everyone at Phillips Roofing our roof is now fixed and leak free. They all did an outstanding job, and I would highly recommend them to anyone in need of a great roofer! We wouldn't use anyone else.”

Review by
05/30/2016

“It was some roofing. They did fine. It was re-roofing on a mobile home. It was a good work with just a slight issue, so a B. Customer service was fine. It was good.”

Review by
05/30/2016

“They did some roofing work. It was OK. There's nothing that stood out. I'd give them a B.”

Review by
05/29/2016

“They were very positive. It was overall very well. It was some roofing work. I'd give them an A.”

Review by
05/29/2016

“I'd give them an A. The roof held up through the hail storm.”

Review by
05/29/2016

“They did some flashing work on the chimney. It was roofing work and repair. They're quick and non-personal. I'd give them an A.”

Review by
05/29/2016

“They did some roofing work. They were fine. I was pleased with the service. It was fine. They were excellent. Absolutely fine. I would give them an A. Absolutely no problem. I'd recommend them.”

Review by
05/29/2016

“They did some roofing work. I'd give them an A. I don't live in that area anymore, but If someone asked from that area, I would be comfortable recommending them.”

Review by
05/29/2016

“They did some roofing work for me. It was fine. They just did a good job and it got it done fast. We lost a few shingles and got them back. I'd give them an A.”

Review by
05/29/2016

“It was very much positive. The support from the sales person was really good and assisting with the insurance and just getting through the process. They did a re-roofing for the entire roof. I would say it's an A+.”

Review by
05/29/2016

“They just do very good. We used them a number of times for a number of different things. They've painted. They've done gutters. They've done roofing work. They're always on time and the work quality is great and it's always a good price. Never any surprises. I'd give them an A+ for everything. They're a first-rate company.”

Review by
05/29/2016

“I don't think I'd use them again. The supervisor and the sales team was good and the follow up was good, but the painters were terrible and they got the color wrong on my house and they painted over where stain was supposed to go. I wasn't happy with them at all. On the roofing side the guy fixed it pretty good. I liked him. I'd give them a B for roofing. For painting I'd give them a D. I didn't get the product that they sold me. Customer service was fine. They were backed up because of all the rain. They spilled stain on my back porch because a storm blew in. The painters I didn't care for at all. I wouldn't use them again. I wouldn't recommend them. This wasn't a good service, but it was not a good experience at all for me.”

Review by
07/16/2015

“They are super easy to work with, and the whole process was very convenient. The home is about seven years old, and I noticed a leak in the ceiling in one of my upstairs rooms. I called Phillips to come out and take a look at the roof to see if we had storm damage. The gentleman was able to do that while I was at work since he didn't need access to the inside. When he got up there, what he found was poor-quality workmanship from when the home was built originally. He replaced the boots around the vent pipes. He didn't try to oversell me on something, and he repaired the shoddy workmanship that I had from the original contractor. I had 20 penetrations in my roof. They get an A.”

Review by
07/16/2015

“I only really had minor work done, but they've been fine—they do a very good job. I've only worked with them twice, and I had one person who worked with me directly, which I liked. I work, but they're able to come out and deal with me over the phone; I don't have to leave my job to come and deal with them, which I also like. I've been very pleased with them. I had a minor leak in my roof that caused damage to my interior. They just had to deal with replacing one or two little shingles that had come loose on my roof. They are helping me on a second leak now. They’re helping me with a claim that I have to make against the manufacturer of the shingles on my roof. The shingles have some defect in them. I would grade Phillips as an A.”

Review by
07/16/2015

“The roof was good. I asked them to do some more work and I had a negative experience. They never did the other for one thing. The roof, they did it. I was not happy with the job they did. I called them. They came back out and fixed it. That made me happy. I wasn't happy at first but they made me happy. The other part is that they gave me a bid on it. They gave me a bid on some sheetrock work on the garage and then the guy who was supposed to do it felt sick and wasn't able to. I understand that, it happens. They scheduled it again and they never showed up. They never called or nothing either time, really. So when the guy was sick, nobody ever called me. I called them to find out what's going on. The guy, I think his name was Dave, he called me once after if I liked the work and I said 'You never did the work.' He said 'Oh, let me check onto that.' The last time I talked to him, he hung up on me. I did tell him to just forget about doing the work. He told me three times that he would be out here and he didn't show up. On the roofing, I would say they're a B. They did it and there were some issues but they were taken care of.”

Review by
07/16/2015

“I wasn't very happy. The installers would argue with me about something. They left sharp sheet metal around, one of my LeafGuards has popped out, and the salesman noticed a problem on the roof, but didn't name it, and when the problem showed up after the fact, they wanted another few hundred dollars to do the job. They came out and looked at it, said they'd contact me, and I haven't heard from them. The price that they gave me for the job is one thing, but then the add-on afterward is what I was complaining about. He should have seen that problem and said ‘We will take care of it, it's going to cost you this much more,’ but he didn't do it that way. I don't think I would use them again, if that's what makes it a D, then so be it. I felt like once they got the money, I had trouble getting them out. Now, we had some weather issues here, but they could have called me and said, 'Due to the weather we can't get out there right now.' They just let me hang, so a D is a good grade.”

Review by
07/16/2015

“The representatives were nice and polite, the man in charge of the original operation. It was a new roof. I was real happy with them and they did a marvelous job. However, there was a little problem. My driveway has been cracked and it has been mended but where the big truck sat. At the street, that broke and all I asked of them was to just repair those two places with some of that sealant or whatever you put on a driveway. He reassured me that he would and he wrote it on the final bill that he would come back but he had a lot of rain and I certainly understood that. You can't do anything about it when it's raining. It's been quite some time now that we haven't had rain and I haven't had anymore from him and I'm a little disappointed they haven't done just those two places for me. I'm not asking for a new driveway or patching all over, just these two bad spots. Where the apron at the street separated all the way across, fire ants are coming up. I have a hard time getting any kind of help on anything and I don't know who to call to repair that or do it. I haven't had time. As far as the job was concerned and the gentleman that was the overseer of the job, I'm very pleased. B sounds just about right with a slight issue.”

Review by
07/16/2015

“They did roofing and they did some painting. I had a positive experience before, but this time I had an issue with them. I told them that I would be taking off some time for the job, and they didn't call me. I think I sent a text message the first weekend to the first guy who did the main contact with me. He did not listen to me, and I sent a text to come Monday and finish it up. I took off from work, but he didn't call me until Monday, I had to call at like 9, 10 o'clock and I said, 'When are you guys coming,' and he said, 'No, we have other jobs to do.' I got really pissed off, why he didn't call me, and then in the morning I had to call him to find out that's why. That's the one issue I had, I didn't get the job, I had to give the job to somebody else. And the second thing, the guys that they use to do work—I think that they were taking their time while they worked. They were talking and drinking—they went to the truck, and I think they came back with alcohol. I didn't like them, and that is actually the main reason; they are inside my house, and my wife is there. So here the guys are talking and he drinks in the daytime while he is at work, so that is the other thing that I can say about the work. So before this time I used them to paint the side of the house, and they did a good job. I guess the company got bigger, and this thing happened. They have expanded to different business now—they do roofing. I did have a good experience with their roofing side. I would say they get a C.”

Review by
07/16/2015

“The salespeople that come out are very professional. They're just all very nice and very helpful. If you have a problem, they will take care of it. This time, they were doing some inside repair for the ceiling. This was the first time I had an issue, and they fixed it. They actually replaced a roof for me before. I would say they're an A-grade company.”

Review by
07/16/2015

“It's kind of a disconnect between myself and the salesperson and the guy that did the work. The guy that did the work, I couldn't communicate with him the day he was here because he didn't speak a whole lot of English. Ultimately, they did a roof repair job that left some flashing hanging out that is very visible in the front of my home. I don't like the way it looks right now. It never got painted but I didn't have the paint on me at the time he did it. The sales guy said he would take care of it once I got the paint. I haven't gotten the paint yet so that's something I'm going to do. The leak that they repaired, it's gone. That issue was resolved. It's just a matter of putting this flashing thing in which is sitting up there right now, nice and shiny and silver when everything else is painted kind of a beige/tan color. I haven't got a ladder big enough to get up there otherwise I would do it myself. I would give them a B. I would recommend them to somebody else.”

Review by
07/16/2015

“They're OK I guess. I just wasn't happy with keeping up on schedule and their crew existed of one man. They said they were going to replace some wood and they actually just filled it with filler. Other than that, they did an OK job. I wouldn't hire them again though but that's just me. This was exterior painting that they did for me. I would give them a B. I wouldn't recommend the company for that. I had them do roofing for me in the past and they did an excellent job. That was two years ago.”

Review by
07/16/2015

“Phillips installed my gutters a few days ago, and everything seems to be great. They were pleasant to work with. They did some minor roofing repair, too. They came out the same day I called them on that job, and that was great. I would say they're an A.”

Review by
07/16/2015

“I think Phillips was pretty honest and up front, and they did excellent work. After what they did on the roof, I don’t think I’m ever going to have any problems there again. The work area looked like they hadn’t ever been there. I’d rate them as an A.”

Review by
07/16/2015

“They did roofing for us. They were very quick to respond, and they had good follow-through. Their work was done quickly and well, and I have not had any problems with the roof since. It was good. I would say they earned an A.”

Review by
07/16/2015

“Our roof was leaking, and they came. They were nice, and I felt they did a good job. They cleaned up after themselves pretty well.”

Review by
07/16/2015

“I had Phillips do both roofing repairs and painting. They cleaned up really well after they were done. They’re an excellent, reputable company.”

Review by
07/16/2015

“Phillips Roofing got the job done quickly and efficiently, and they were really friendly. They replaced my roof and did exterior painting. They did a good job. I’d give them an excellent grade.”

Review by
07/16/2015

“It was timely, effective and a reasonable price. It was basically a general roof redo and caulking all the vents and stuff. I've used them in the past for roofing. They're an A grade.”

Review by
07/16/2015

“The workmanship was fine. Just trying to get some paperwork for the warranty was a little hard. It was a total new roof. I would give them a B. I would recommend them to others.”

Review by
05/14/2015

“We had a leak in the roof and the roofer came out and fixed it up for us. I used Phillips Roofing. They did a good job. I'd give them an A. They did an excellent job.”

Review by
04/30/2015

“I ended up using another roofing company. Their services were cheaper and they were more available: Phillip's Painting & Roofing. They came out the next day and got everything taken care of before a rainstorm was coming, which was what I needed. I found them because I looked in a consumer's best pick book. I'd give them an A.”

Review by
04/30/2015

“Phillips Roofing did the work for me. They came out on time when they said. They did the work without any problems. They were not pressuring us to do one way or the other. They gave us several options and we chose one of the options and thought they did a good job. They patched part of the shingles and did caulking around a lot of the vents. A neighbor had recommended three different companies and I read about them in some of the books. Then I was going to get an estimate from three different companies and Phillips Roofing was the one that showed up on time and did what they said they would do. That's the reason we did it. I would give them an A.”

Review by
04/23/2015

“Phillips did it with the roof and down spouts and everything. They were very good. They did the roof and the down spouts all around the edge and painted. They painted the house too, Phillips. They did roofing and painting and the drains, down spouts. I'd give them a B. They were having trouble with their painters that time, but he was right. He said that he couldn't paint around the windows because the wood was so bad. We needed to get new windows and we did get new windows and I think we're better off. We just did that on our own.”

Review by
04/01/2015

“We went with Phillips Roofing. My wife knew somebody there so they just gave us a better deal. We were actually going to go with Jackson based on y'all's book. We just happened to know somebody which always trumps. If we didn't know somebody we would have used your book's recommendation. Phillips was very good. They were fast and prompt. When they said it was going to be started and done it was from beginning to end– there was no surprise like, 'Oh we had to add this on or that.' It was everything they quoted. From early on in the process to the end it was really easy. We actually got a little bit better roof than we started with. We were looking to replace it. I'll give them an A+.”

Review by
04/01/2015

“We use Phillip's, they do painting, they do roofing, they do gutters, so we've used them for all three of those, and I was, they took care of us for a number of years before we moved over here to Parker, and they, after we had had one of those major storms, they were the ones who came out and took care of the repair work for us there on our roof and gutters, so I use them. I've not had them completely replace my roof at this house, but I use them periodically if we have a bad storm and have a little bit of damage here there, I've had them do some minor work, and had them replace some roof vents for me at this house, haven't really had them do gutter work at this house, it's still the original gutters from the builder, but we've had them do painting work for us, both interior and exterior. All 3 of their services, the painting, the roofing, the gutters, well, the gutters, I only had them at the old house, but certainly the painting and the roofing, I would give them an A.”

Review by
03/31/2015

“We used Phillips Roofing. We were very pleased with Phillips Roofing. They just replaced the roof after a hail storm. We heard about them in the blue and white book, the Best Pick Reports. I guess I would give them an A.”

Review by
03/26/2015

“I had an experience with one of the Best Picks, Phillips Roofing. I had a very bad experience with them, and I would not ever use them again. That's the only company that I can remember that I had a very bad experience with. They had given an estimate on my roof, and when my insurance sent their company out to meet with him, he called me a liar. He said that he would not lie for me on my roof, and I never asked him to do that. I just asked him to meet with the insurance company. I don't know why he did it, if it was because I was a person of color, because he was really nice until the other company came. So I would never use them again. Like I said, I’ve found, being a person of color, that since we've had a black president, racism is at the top of the heap, and for me it's really bad. I don't know if you've noticed it, but it is really, really bad, and you're thinking in 2014 and 2015 that we wouldn't have these problems, but we're having them. I would rate them poor service, I'm really sore about it. I just decided it was going to be too expensive, so I let it go, but I would give them a D-. I would never use them again.”

Review by
06/16/2014

“They do their work and if we have a problem they'll come back and get it fixed. They had to replace some shingles on our roof and we felt that the color was not correct that they had put. We talked to owner, Phillip, and actually he's moved into our subdivision, and he came out and they redid it. I would use the company again. I would give them an A.”

Review by
06/11/2014

“The roof looks really nice, and my neighbors love it. The person who came out to do the estimate was very knowledgeable, helpful, nice, and courteous, and the project manager explained everything and had good answers to my questions. It was a very positive experience.”

Review by
05/15/2014

“They came out on time. They gave a good quotation. They did the work very well, and the cleanup was just great. They did some roof repairing. It was just patches. The work has held up just fine. I am really happy with it. I'd give them an A.”

Review by
05/15/2014

“It's a good company. We are satisfied with the work we had done. It was a skylight. They replaced a skylight on the roof. I called two companies too, I guess, to compare the price. I think they had a better price. I would give them an A.”

Review by
05/15/2014

“I can tell you that they were great. We were very satisfied. The guys, that came out that did the estimates and stuff like that, they were really knowledgeable and just made it a real good experience from the get go. The workers were great too. We didn't have any problems at all. They did our roof, and we hired them to paint the outside of the house. That's how happy we were with them. I would give them an A+ on all of it.”

Review by
05/15/2014

“When they first put in some skylights, they had problems. Then they came in and fixed it. It is perfect now. I would use the company again. It was two things. One was Phillips Roofing and one was Phillips Painting. The roofing did some skylights. The painting painted inside and redid some ceilings. All of it was really good. It was in one of these, it was in your book. It was in the Best Pick Reports. If I had to mention the company to a friend, I would say they were high quality and do a good job for the money. I'd give them an A.”

Review by
05/13/2014

“They didn't do the painting or the gutters, they did give me an estimate but we didn't get the gutters, we did our own painting. We did a roof with them, they did our whole roof. They were timely and they were good, it was positive. They did it in a timely fashion, in two days, what they said it would be. They cleaned up well. I think they get an A, it's only been a few months but so far so good. We've had some rain and we haven't leaked yet, so. So far I think we're A.”

Review by
05/13/2014

“It's possible they did some recent roofing, fixing my roof. I just can't remember the name of the company. They were prompt with the getting out and doing an estimate, in the quote and they were prompt with repair and the repairs have been very successful. This was my first time using them. I would use them again. They cleaned up well after their service. I'd give them an A. It'd definitely be an A.”

Review by
05/13/2014

“They did everything on time and they were flexible about getting the payment to them because our insurance was involved. They replaced our roof. They did this in a timely fashion except for the rain coming. There was no follow up needed. I would give them an A+. I would tell my friends and relatives that they were really good and professional with everything that they did.”

Review by
05/13/2014

“It wasn't a 100% but what they did was good work. The guy that came out and did the estimate he did not get the front end of the house. I said ‘listen there is tree damage on my shingles here on the front and on the back ‘ and all he did was the back he didn't touch the front. Yes I told him that and he said ‘I didn't put that in the estimate.’ Well he said it wasn't them. I told them what had to be done I even pointed up there you can see that the shingles had been brushed away by the tree in the front. But when he got up there, he didn't go where a major part of the damage was, I thought it was an excellent job. But then when they came back, first of all I didn't realize they came to work they were so quiet. I was working from home one day, I didn't really hear them which is hard to believe that they were up there banging on the shingles on the roof. I couldn't hear them and they said come out here and I will show you. I went up there it was done, I asked what happened to the front part.?’ He said, ‘he didn't put it in the estimate, so this and that.’ So I said the heck with it. And I was going to give them a credit card and he said ‘ And he said, ‘that kills us when you give us a credit card,’ he said ‘we will take it but we don't like to.’ He just seemed kind of odd to do that kind of job their customer service was something else. The work that they did was great. The guys that came out to do the work were good. I have to give them an C.”

Review by
05/13/2014

“Overall, I had a much more favorable experience with the painting people than I did with the gutter people. I never had anything in writing and it just kept changing, the prices, but I think when I was out in my yard I noticed that I had them do the trim pieces to attach the gutters to because I said I needed that. I didn't want to replace the larger boards underneath that around the whole house, but I did want to replace a couple of boards in back because there was a notch cut out of one of the boards. I thought that I had made that clear and I realized that they didn't do any of those trim pieces and I was willing to pay for that. So, it was like all or nothing. One time when they came out, on one side of the house they came out and I don't know if there was a shingle or something hanging over, but when they lifted up the aluminum trim under the gutter, it was thrown on the floor and it kind of had a kink in it and they smoothed it out and then when they came to hang the gutter I didn't have any of that brown trim and they said they put some trim underneath. I don't know if they did or not. They are little things but the overall impression, I guess, is that I just didn't feel as though I got exactly the same quality from the gutter people that I did from the roof people. Then the gutter leaks a little bit in the back but I just don't want to mess with it anymore. I did not contact the company about it. They replaced the roof, which they did a really nice job. They did some repair of the chimney with a Hardie Board, 2 pieces, that was OK. They did a little repair around one of the windows where the gutter had leaked in, which was plaster work. I took down the faux wood blind but I had to install the faux wood blind again because they didn't do the installation, so that was a pain. I put it up a little crooked so I have to change that. I guess it was alright. I would use the company again for the roof, definitely. But for the gutter, they did an OK job. It's not that I wouldn't recommend them but it was a good job but it wasn't excellent. It was good. I don't want a dent in the company because I felt they were overall very pleasant to work with. I wouldn't give them an A+. I'd give them a solid A for the roof and maybe a B+ for the guttering. Overall, I'd give them an A. I mean there's a lot of distance between an A+ and a B. It's better than a B but not an A+, so I would give them an A.”

Review by
05/13/2014

“They did great. The guy came by, I wasn't actually home so my wife handled it all. He went in and fixed everything up. She was pretty happy with them, no more leaks. There were some leaks around some piping around our roof and some shingles that were torn loose. They kind of patched everything up and then fixed the leak where it doesn't leak anymore around the pipes throughout the top of the roof from the inside of the house, whatever. I would use the company again for sure. I would tell friends and relatives that the guy was nice, at least from my wife he was helpful and tried to explain everything he was going to do and did it. He did a good job. I would give them an A+.”

Review by
05/13/2014

“They did a good job, they did some interior painting for us. We had in mind the colors and they said they had a brand that they used Sherwin Williams I believe. I was happy with the product they applied, the cleanup was perfect it was fine. The only thing is that there was a bit of a delay because of their equipment broke down it took a bit longer to get the job done but the job quality was good. They changed the garage and the eaves for the roof and basically the trim. I would give them a B+ and I would recommend them. They did an excellent job there was no delay quickly and they were done.”

Review by
05/13/2014

“We were getting ready to sell our house and they came out and put some shingles on the roof. We had to replace some shingles on the roof that were storm damaged. Everything turned out fine with that. When they were done there was no mess anywhere. It was a very small job. It was like replacing 4 shingles. I would give them A+.”

Review by
05/13/2014

“They were great. I didn't have any issues with them. They came out and did everything as soon as I gave them the OK. They came out and fixed my roof and they put on gutters. When they finished the work, I found no nails or other debris in the yard. This was the first time they did work for me. They completed the work on time. I would give them A+.”

Review by
05/13/2014

“The work they did was fine but it was year's ago. Last year they fixed my roof. I would give them an A.”

Review by
05/12/2014

“Phillips Painting was able to help me with my project. I thought it was positive or I wouldn't have used you. They came in and they were honest. They fulfilled what they said they were going to do. If I needed them again I would call them again. I called them out for a roof. I'd give them an A.”

Review by
05/12/2014

“I've had one slight little problem and Phillips Painting came out twice. He said this week, ‘I'm going to come out myself and take a look at it and see why the boys can't get it fixed.’ There's a little problem in one spot but they were so good to work with and so reasonable. I would recommend them to anyone. They guttered my whole house. They just needed to fix one little place where the roof comes together in an angle. There's a little drip but nothing - they came out and fixed it so I'm not going to complain. They've been wonderful to work with. Phillips Guttering and Painting I would give an A+.”

Review by
05/12/2014

“Phillips Painting did not do the roof work. They came over and did an inspection. I paid for that. They found the roof was OK so we did not do anything further on that. It was very good. It was positive because he was frank and honest. He gave good feedback and I liked the report. They did the inspection and then I think we had - a couple months back we had some hailstorms here and I called him to check my roof again so they inspected once again free of charge. I chose their service because I checked through this booklet. I got their name, called up and that's how I did it. They were very good. Their customer service was good so overall my experience was good. I would give them an A+ because I was satisfied with what they did.”

Review by
05/12/2014

“Phillips Painting did work for me and it was excellent. The young man that did my painting was the hardest working young man I've seen in a long time. I was very proud of him. He was conscientious. He was all by himself and he worked his little butt off. The gutter folks were really good as well. I had painting and gutters. They took good care of me and they did a great job. So I called them, made the appointment and they came out within a week. My house was completely finished and it looks wonderful. The only thing is I still have their sign. I need to get in touch with them to tell them to come get it. They took care of the painting and gutters within the same week. We took down the old gutters ourselves. I had to take the downspouts down as well. All of it was very old and they had to replace a bunch of the fascia stuff. They did some caulking in some places our house has settled. You end up with these gaps that shouldn't be there but they took care of all that fascia for me. They put a new roof on my porch because it had been done incorrectly when it was built. They put on all new seamless gutters and downspouts. They just did a great job. They left me all the extra paint so now I can actually paint my back screen door. They got the paint from Sherman-Williams. We went down to the store that was close by and I had a paint chip that was the color I wanted. They did a great job of cleaning up. I found a few little bits of caulking here and there but it was really very minor. They cleaned up after themselves and they were very polite. I'll absolutely give them an A+.”

Review by
05/09/2014

“They did the job and when we had something on the patio, they did roofing gutters and painting. And when it didn't work out right they came back and worked on it until it worked out better. So they do seem to stand by their work. In fact we had someone else do some repair work and painting and they had to redo it. It wasn't done right. They did the roof, then they did gutters and then they had to redo what someone else did on paint and repair job on the inside. Yes they I think they cleaned up well we never had any problem with that. I guess we have to give them an A+ because if anything isn't done the way we completely want it to be they come back with no problems.”

Review by
05/09/2014

“They did roofing not painting. It was this year and the work was good. It was patching of my roof. I would grade them an A+.”

Review by
04/08/2014

“Phillips was the company we didn't like and it was because of their customer service. We had looked them up, they were highly rated in Best Picks, we called they are roofers and we needed some repairs because we heard some leaking. They came out, examined it, very polite, educational, gave us a quote, said that we needed to have the wood part of the house painted. We don't have a lot of wood and we said great have them call us they also do that. He came out gave us a quote, a written quote, we excepted both of thems and they wouldn't call us back. For the roofers we had to coordinate the roof repair with installation of a tankless hot water heater so we tried to reach Phillips the guy we spoke with for two and a half weeks and he never returned our call. The house painter went a week without returning our call. Then when they did return our call we told them if this is the kind of follow up you guys do we are not interested. Then they got very focused and at that point we were done. We were surprised because they are a big company. I would give them a D rating. We fired them at that point we just pulled our business from them.”

Review by
04/03/2014

“We've had a roof replaced by Phillips Roofing, and it is holding up just fine so far. I would give them an A+ grade.”

Review by
04/03/2014

“We had Phillips Roofing put on our last roof, and they did a good job. They earned an A+.”

Review by
07/24/2013

“We had some roofing done by Phillips Painting a while back. I thought they had really good integrity and I enjoyed having the integrity. They did what they said they were going to do in a timely fashion. The quality of work is good; we've not had any problems. Everything seems to be in order like it should be. The workers that came out were professional, they cleaned up real nice, and we're real satisfied with the professionalism. They didn't get in our way or bother us in any way so we appreciated their work. This is my first time using the company. I would recommend them. I’ll give them an A+, I really appreciated what they did.”

Review by
07/23/2013

“They did interior and exterior painting and installed new guttering on the roof. The workers were good. The paint colors turned out the way that I expected them to, and the functionality of the gutters is as it should be when it rains. I would probably give them an A-.”

Review by
07/22/2013

“Phillips Painting did wonderful work for me. The roof looks great and we're very, very pleased. I liked the quality, the workmanship - things like that. They nailed in every shingle, not with a nail gun, but with nails. The craftsmanship was great. Overall, we would give them an extremely positive rating. I would give them an A+.”

Review by
07/22/2013

“It was OK. Phillips Painting did a roof repair. They finished the work in a reasonable amount of time. It was just OK because they were repairing a leak and the work was done to where I don't have a leak anymore but it's only been 3 months. I'd just like to have a longer period to make sure that it's more than adequate that it will last a long time. So far so good. My wife was here I didn't meet the technicians who came out. Their customer service was fine. I would give them an A.”

Review by
07/19/2013

“Phillips Painting did some work on my roof. They did the work in the time they stated and they did a good job. They put a new roof on my house. They were finished when they said they'd finish. They did a good job. I had no problems with the cleanup. The workers were fine. I was able to interact with them fine. They did a very good job. They get an A+. They did everything they were supposed to.”

Review by
07/19/2013

“Phillips Gutters did some work for me. They installed gutters and painted them, and they did some other repair work on the eaves. They were very professional, timely, and neat. I would give them an A+.”

Review by
07/19/2013

“Phillips Painting repaired holes in my roof and it's great because it doesn't leak anymore. That was my first time using the company. I would rate their work and service as a B. I would recommend them.”

Review by
07/19/2013

“I used Phillips Painting for roofing. I didn't use them for painting. They did a full roof. That was my first time using this company. I would give them an A. They were great and they took care of me.”

Review by
07/18/2013

“Phillips Painting replaced the shingles on our roof. The work was finished within the timeframe. The quality of work was good. They also helped us with the paperwork with home insurance. I would use their service again. I would give them an A+.”

Review by
07/18/2013

“Phillips Painting just did the roof. It's only been 2 months; it's fine. It was spotless like they'd never been there. I would grade them an A.”

Review by
07/18/2013

“The work is good. They're still not done yet, though. The quality of work was good and the after product was good. The only thing I thought it was they were a little overpriced. Phillips Painting replaced eaves, and facets, and fascia boards, as well as replacing gutters. I would grade them B+. I would recommend their service.”

Review by
07/18/2013

“Phillips Painting did painting and roofing for me. That was my first time using them. They had to caulk and they repainted the entire exterior and then they took off the old roof and put the new roof on. Everything has held up great. They finished the work in a timely fashion. I'd give them A+.”

Review by
07/18/2013

“Phillips Painting replaced my roof and they replaced my gutters. I believe it turned out good. That was the first time I ever used this company. I chose them based on their quote, their attention to detail, their personal interaction with me. The cleanup was good. I'd give them an A.”

Review by
07/18/2013

“They did a good job except, my husband and the sales rep had some kind of misconversation, but in the end it was good. The salesman didn't write us back with emails and he didn't follow up in the beginning, but then at the end everything was fine, so we are happy. They replaced the roof this year. I would use them again. They did a good job on the roofing, but the service in the beginning wasn't that great. We are happy, so I'd have to give them an A.”

Review by
07/18/2013

“Phillips Painting did a roof, painting, carpentry work, gutters. It was the first time I ever used them. It did happen and I did get a discount. Everything turned out well. They're not quite finished as of yet. Most of the gutters were put on today but they do have a small. little section that I have requested that they hold off on. But they will finish once I get some other work done that the gutters have to cover so they're planning on finishing off next week. They're waiting for me to give them a call and let them know when it's done. I can give you an ‘A’ on them. Just as a side note, I think probably one of the other reasons why I probably chose them was their guys that came out to do the estimate. They were totally very thorough in explanation of exactly what would be done, how long it would take, and all of that.”

Review by
07/18/2013

“Phillips Painting did good work. I had to have the guy come back and get several low nails that they tried to seal up, and the overall quality was probably maybe a B or a C+. They could have done better. I'd give them a C or a C+. I recognized that there was a problem. The guy came out and removed the low nails, so it exposes my roof to more rain damage, but there's nothing he could do about it without replacing more shingles, so I'm not happy with the amount of low nails that I found. When you put shingles on, you don't want any exposed nails. There were several exposed nails, and when you pull those nails out, you've got to seal them, and if the seal doesn't take, there’s a hole in your roof that water can get through to damage it. They did the entire roof, and they also replaced an attic fan that was defective. As far as I know, the tear-off of the roof went fine. Their employees put low nails in, causing potential for more leaks. I would just give them a straight C. They could have done a lot better. When you put the shingles in, you've got to pay attention to what you're doing. If you don't, that's when you put a nail in the wrong place. They had plenty of guys here. They just did sloppy work. They just got sloppy, and that's when they put the low nails in, exposing it to weather. If you take a nail out, there's a hole in your roof—you've got to seal that up, or you're going to have a roof leak. I've got a brand-new roof with holes in it, basically. They sealed up the low nails with silicone. I had to point those out. I got up there after the fact. I took pictures of them and had someone come out and set up two appointments. I took two days of work off. The first day, he forgot and couldn't come out. The second time, he finally came out himself and took care of everything. They did not compensate me for my lost time at work. I told them that I had to take time off from work for the additional appointments. They didn't suggest anything. All they said was, ‘We apologize. It's a misunderstanding. We apologize.’ I would not use the company again.”

Review by
07/17/2013

“I thought that the work that Phillips Painting did for me was not of the quality that they advertise. I had a negative experience with the painting. They didn't tape off and cover all of the things on my house that they said they would. There was paint overspray on the roof. I had to hire a roofer to remove and replace a number of shingles that not only had overspray, but were then painted to cover it up by the crew who did the work. The caulking that they put around the windows was incorrectly applied. There were a number of issues. They spilled paint on my front doorstep and didn't clean it up properly. I had to get them back out there. The house looks nice aside from the problems that we had. I let them know about most of the problems that I caught initially, and they came out and corrected the problems to the best of their ability. They paid my expense for having the roofer replace the shingles. Since that time, there have been some little things I've noticed here and there. For instance, where they painted the front door, there was paint that got on the inside surface of the door around the edges of the door. On the inside of my house, where the door is painted white, there's now gray paint that's visible around the edges—little things of that nature, which I never reported to them. That was my first time having them do work for me. I thought the workers were not professional. I felt that they were not properly trained, and I questioned the amount of experience that they had. I'd give them a C-. I would not use them again for painting.”

Review by
07/17/2013

“Overall, we were pretty satisfied with Phillips Painting. They put on a new roof. I dealt with several different companies - I actually had another company scheduled to come out and do it - the guy just kept on delaying, delaying, delaying. I called my salesman from Phillips Painting who had been out here one time. Within three hours, he had all the materials on site, at my house, and promised me there would be a crew here the next morning at eight o'clock, and it was done. Overall, I'm very satisfied with their customer service. The crews were amazing. The crew that they had on site, they cleaned up their mess. I had someone else out here rebuilding my patio - they left nails and stuff, just piled up in my yard. The guys from Phillips Painting cleaned up everything. Occasionally, I do still find something - they didn't get every single thing, but they made the effort, and I was just very happy with their work and with the way they worked and just overall really satisfied with the work that they did. I'd have to say it was an A+.”

Review by
07/17/2013

“Phillips Painting did the roof, and replaced the roof, and they did it in one day, and when I came back it was very clean, very impressed with them, and the gentleman I'm dealing with, with them is going to help me a little bit because they were supposed to reset the gutters and I've got to reschedule that with him and reset gutters with him. The quality of the work was very good, I'm very happy with it. Everything's held up fine so far. We've been having some horrible rain here in the Dallas area, no problems with it so all that matters to me. Their customer service was very good. It was the first time I used them. It's going to be an ‘A’ cause there's no complaints. They did everything. I didn't see anything that I had to call them back for right away. I think the original quote that they gave me may have not included the scope of work of resetting the gutters, although there was one gutter I felt was part of it but the guy is willing to work with me an do it. So I'm very happy once we got it all done.”

Review by
07/17/2013

“Phillips Painting did re-roof my roof. So far everything went smoothly. This was my first time using Phillips Painting. I heard about them because they got a good report in your magazine. They did a good job in general and it was a good value I guess. It was a good trade off between how much I'd have to pay and the kind of work they did. They did it on a schedule and the date they said they would. So I think they did OK. I would just stay with an A grade.”

Sort
High - Low
Low - High
Filter
Sort
New - Old
Old - New
Filter
Start Date:
End Date: