Elam Pools & Spas
3rd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Elam Pools & Spas has received 4.7 out of 5 stars based on 93 customer surveys.
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3rd year as a Best Pick Call
"We are a local, family-owned business that has provided excellent service to our customers since 1976. Throughout the years, we have built a team of professionals who continue to thrive in making Elam Pools & Spas a pillar in its field. Whatever your needs may be, we offer a service that will always meet your expectations."

Tom Elam | President
Company Information
Services Offered
Elam Pools & Spas is a full-service company offering pool services, including weekly, bimonthly, and monthly maintenance, new pool construction, pool renovation, and minor and major repairs. The company also provides safety covers, safety fences, and automation equipment as well as electronic leak detection for all pools and underground plumbing.
Warranty
Elam Pools offers a three-year warranty on equipment upgrades and has a service and warranty center for all makes and models of robotic cleaners.
Company History
Elam Pools was started in 1976.
Employee Information
Company employees wear uniforms, drive marked vehicles, and undergo background checks.
Additional Information
Elam Pools & Spas sells and services all major brands of swimming pool equipment, including products by Pentair, Zodiac, Aqua Products, SmartPool, and Merlin Industries.
Licenses
PA023978
Areas Served
Coatesville, Downingtown, Kennett Square, Phoenixville, West Chester, Bryn Mawr, Malvern, Philadelphia, Wayne, Broomall, Havertown, Media, Springfield, Ambler, Collegeville, Glenside, Harleysville, Lansdale, Norristown, North Wales, Pottstown, Royersford

Compiled Score:

Elam Pools & Spas has received 4.7 out of 5 stars based on 93 customer surveys.
5
71
4
20
3
1
2
1
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/14/2018

“In the years that I have utilized them, it has been a good experience. The only issues I had was around scheduling due to the fact that they are located quite far from where I live. It became difficult to schedule appointments when they were in my area according to what worked best for me, due to their location. Other than that, they are absolutely wonderful.”

Review by
03/14/2018

“They sold me a part that worked for two months and then quit. By that time, it was not under warranty anymore—it only held a 30 day warranty.”

Review by
03/14/2018

“This is the best pool company I ever had. Compared to my previous pool company, there is really no comparison to Elam.”

Review by
03/14/2018

“They have always been great. Their products are always quality, and I use them every year.”

Review by
03/14/2018

“The company is good people. I will be calling them soon to reopen my pool.”

Review by
03/14/2018

“I never had them at my house”

Review by
03/14/2018

“I would not use them.”

Review by
03/14/2018

No review comments provided

Review by
03/14/2018

No review comments provided

Review by
03/14/2018

No review comments provided

Review by
03/14/2018

No review comments provided

Review by
03/14/2018

No review comments provided

Review by
03/14/2018

No review comments provided

Review by
02/28/2017

“I'd give them a B.”

Review by
02/28/2017

“I would give them a B.”

Review by
02/28/2017

“It was fine. Overall, I would give them a B+.”

Review by
02/28/2017

“They were polite and prompt, and they did a good job. I'd give them an A.”

Review by
02/28/2017

“They were very thorough, and they cleaned up after themselves. I'd give them an A.”

Review by
02/28/2017

“They showed up on time and always did a good job for me. I'd give them an A+.”

Review by
02/28/2017

“We've always had a good experience with them. I'd give them an A- overall. They're good. We love them.”

Review by
02/28/2017

“I'm a long-time customer with them. They've got good, qualified people. Overall, I'd give them an A.”

Review by
02/28/2017

“They did excellent work, and the price was fair. They had to rebuild part of the pool wall and tile. I would give them an A.”

Review by
02/28/2017

“I've used them for many, many years. Most of the time I was satisfied. I would give them a B.”

Review by
02/28/2017

“I've been dealing with them for 3 years, so I'm quite satisfied. I'd give them an A+. I would highly recommend them.”

Review by
02/28/2017

“My wife did most of the interaction, but they're punctual. They're very good. I don't have any complaints, and I'm pickier than she is. I would highly recommend them.”

Review by
02/28/2017

“I have a good relationship with them because I have an aquatic business. If I need something, they're pretty much able to accommodate my timing. I'd give them an A. I've had some times where they had to come back for a wrong part.”

Review by
02/28/2017

“They're fine. Everything's great. They've been our supplier for years. They do a great job. They know our pool, and they did a great job closing it. It was wonderful. I'd give them an A+. We do recommend them.”

Review by
02/28/2017

“When they open or close the pool, they do not give you a window when they were going to be doing it. It could be any time during the day, and I like to be home for those things. I'd give them a B.”

Review by
02/28/2017

“They're very customer service oriented. I'd give them an A. They tend to not only do the work that they are scheduled to do, but they provide a great deal of home instruction on how handle it.”

Review by
02/23/2017

“I own a hot tub, and they basically help me with all of the maintenance, chemicals, and everything like that. I recently purchased a cover from them and they are very knowledgeable, helpful, and good at selling and maintaining their products. In addition to that, they do all of the service and work on my parents’ pool, and there's never, ever been a problem. I'd give them an A+. I only recommend them to friends, family, and colleagues.”

Review by
02/23/2017

“They maintain the pool. They put in a new filter for me. I had a leak in my pool and they found that for me. They had to also pull up my sidewalk and repair cracks underneath it and they did a good job. I've actually used them in my old house 28 years ago. When I moved to my new house, I discovered that they worked out this way, and I started using them again. I'd give them an A+. He's a great guy and knows all about pools.”

Review by
02/23/2017

“They installed a pool cover, which went well. Then they did some work on a pool opening and that was just neutral. I'd give them a B overall.”

Review by
02/23/2017

“I had a leaky pipe. It was a lot more money than they told me it was going to be. I'd give them a B.”

Review by
02/23/2017

“They put a beautiful pool in my backyard. Overall, I would give them an A.”

Review by
02/23/2017

“They closed the pool the last time we used them. I would give them a B.”

Review by
02/23/2017

“They installed something. I'd give them a B.”

Review by
02/22/2016

“I only have positive things to say about Elam Pools & Spas.”

Review by
02/22/2016

“Elam Pools & Spas does a good job.”

Review by
02/22/2016

“It was positive.”

Review by
02/22/2016

“I liked their customer service. They installed a pool cover. I would recommend them, and I would rate them as an A-. Nobody is excellent.”

Review by
02/22/2016

“They returned my calls, they were very knowledgeable in terms of what equipment I needed, and they were responsive to all of the questions that I asked. They helped me out when one piece of the equipment failed, and they kept me going until another piece of equipment could be secured. They did the pool equipment install. I believe they were recommended by the company that actually installed the pool. I would recommend them, too. They get an A from me.”

Review by
02/22/2016

“They do a great job. In general, they're always here, and I'm very satisfied. They do everything for me. They maintain it, they open it, they close it, and they winterize it. They offer work on a weekly basis. They make sure that all my chemicals are up to par. I don't do anything. I would recommend them, and I have already. A friend of my father's put in pools, and he has since retired, but this company was the business that he rolled with. They did all the plumbing and filtering work, and he just kept them. An A grade would be fine for them.”

Review by
02/22/2016

“We liked them personally. They do what needs to be done, and they tell you what you can do yourself; they don't automatically say they need to come out and do it if you can do it. When you do need them to do it, they recommend the right people and get them out, so they do it right. Last year, we had a leak in the pool. They got somebody out to find out where the leak was. They got somebody out to fix it, and the was problem solved. I would recommend them—they do excellent work, so they get an A from me.”

Review by
02/22/2016

“They're great. I like them. They have good service. They're on time when they get here, and they get the job done. We've just been really happy with them. They open and close my pool and service the problems that we have with the pool. I chose them because of the guy that sold us the pool. I would recommend them, and I’d give them an A.”

Review by
02/22/2016

“I like that I can pay for the service ahead of time, and if I'm not home, they'll still come and service my pool. They open and close my pool. I heard about them from a friend. I bought my pool cover from them, too. I would recommend them—they’re an A.”

Review by
02/22/2016

“They're very prompt, and they do a good job. They open and close the pool, and they see if there's any maintenance that’s needed. I buy my chemicals there, too. I would absolutely recommend them. They get an A grade for excellent work.”

Review by
02/22/2016

“They're just reliable and nice people. They do pool maintenance. The company was a referral from my father, and I have recommended them. I think they're an A-rated company.”

Review by
02/22/2016

“Elam Pools & Spas is efficient, on time, and reliable, and they don't use a lot of chemicals. They just did the maintenance. I would recommend them and give them an A.”

Review by
02/15/2016

“Elam Pools & Spas is prompt, friendly, efficient, and effective. They open and close the pool and do repairs. They also do the weekly maintenance. I would rate them as an A.”

Review by
02/15/2016

“I like that they come when they're scheduled. They clean our pool. I would give them a C rating. Sometimes they don't clean as well. Sometimes they don't put everything back or they don't test it right, I don't really know.”

Review by
02/15/2016

“They had to replace some electronic controls in our pool equipment. They were very helpful, and they knew what they were doing. We have a complicated system that not everybody understands. I would rate them as an A.”

Review by
02/15/2016

“I would give them a B. They took a piece back to their shop to repair and didn't tell me. I was sort of surprised when they came back with it. It was fine, they just didn't let me know.”

Review by
02/15/2016

“I had a good experience with Elam Pools & Spas. They have good service, and they do a nice job. I can't complain about it. We've had them for years. We had someone else years ago, and then we switched to Elam. We've been happy with them ever since. They maintain the pool, they change the filters, and they open and close the pool for us. I would rate them as an A.”

Review by
02/15/2016

“I like that they're local, they give me good service, and they respond in a timely manner when I need them to respond. They do pool service. They put a new heater and new pumps in. I've been using them for years. I would rate them as an A.”

Review by
02/15/2016

“I've been using them for probably 15 years, and they've always done a good job. They do what they say they're going to do. They open and close our pool, and when there needs to be a repair, they do it. I’d give their company an A grade.”

Review by
02/15/2016

“They respond promptly, and I'm able to reach them by phone pretty much any time of the day. I chose them because they were local, and they seemed more reasonable than the other place that we had been using. They maintain our pool for us, and they do an A-worthy job.”

Review by
02/15/2016

“I think they do a good job. Whatever they're supposed to do, they seem to be able to get done. They're efficient, and they show up when they say they're going to show up. I chose them for those reasons. I had them, but when I moved, I switched to another pool service. I wasn't happy with the other service, so I actually went back to Elam. The guys are younger, and they seem to know a lot. I just like them. I've been their customer for probably 20 years, and they’ve earned an A grade.”

Review by
02/15/2016

“They have done a very nice job. We've had our pools for six or seven years, and they've been with us since the first day. They've done a great job for us. I think they were referred originally by the people that built our pool. They've always been reliable. They come out to troubleshoot if I have issues. When there have been random floods or major problems, they would either troubleshoot it with me over the phone or come out right away. They seem to be fairly priced, and they're responsible. They show up on whatever day they say they're going to show up. I’d rate them as an A.”

Review by
02/15/2016

“Elam Pools & Spas is awesome—I love them. They're good people. They service my pool, and I'd give them all A grades.”

Review by
02/15/2016

“They're friendly, knowledgeable, accommodating, and helpful. I chose them because the previous family was using them when we moved in. They get an A grade from me.”

Review by
02/15/2016

“They're family owned and very attentive. They go out of their way to help individuals. They were the ones that we purchased the pool from, and I’d give them an A.”

Review by
02/15/2016

“Every time I call, they respond immediately. I feel like they know me and my pool. They maintain it and do biweekly cleanings. They get an A grade in my book.”

Review by
02/15/2016

“They have all the materials that I need just when I need them.”

Review by
02/08/2016

“They're very nice people.”

Review by
02/08/2016

“I've been using Elam Pools & Spas for probably 20 years. They replaced a chlorinator. They're a grade-A company.”

Review by
02/08/2016

“They're very good. I've had them for years. They do great service. They just do the regular pool service for me. I would give them a B.”

Review by
02/08/2016

“I have an excellent rapport with them. I would give them an A rating.”

Review by
02/08/2016

“I like their staff. I've had them for 25 or 30 years now, and their staff is very knowledgeable. It's not like a chain. It's like a one-on-one experience, which is good. You come out of there with what you need. They're really good guys, so I like them. I buy all my pool chemicals from them, and they've installed an electric pool pump for me. I'm going to let them do my heater for me this coming spring as well. I would absolutely give them an A.”

Review by
02/05/2016

“They were great. They were prompt, they were affordable, and they let us know what was going on. We use them to take care of the pool as well as get the pool cover, and both experiences have been great. I think we were just looking for people who do full maintenance in the area, and they were knowledgeable and reasonable. They're always responsive. I’d give them an A+.”

Review by
02/05/2016

“When they schedule my pool service, they comply with the dates that I want. I've had experiences in the past where companies put me in for a date and then readjust it so I would say they keep their dates. For me, they just open and close my pool. I don't have them maintain on a weekly basis. I actually chose them through a friend who had used them. I would give them a C+. I've had a good experience with them. I had some issues. I'll make them a B. They're not perfect. They don't listen and maybe it's the value of the price of the service or I don't know. I haven't met a great, great pool service that's out of this world ever but they're better than average.”

Review by
02/05/2016

“They come when they say they're going to come, they do the work well, and I get billed online, so everything is good. They just do maintenance for me. The customer service is very good. I've been using them now for going on 15 years, and I would rate them as an A.”

Review by
02/05/2016

“Elam Pools & Spas has helped us for five or six years, and they've always been good. They're very knowledgeable, fast, accommodating, and helpful. They're a very good company. They do our annual summer and winter maintenance, and they do our weekly service. They're above and beyond—amazing. They've definitely done repair work as well. We'd rate them as an A.”

Review by
02/05/2016

“It's a family-owned business, and they have good customer service. They did a cover for me about 12 years ago, and they do my closing on the pool and any general repairs. They're very attentive to your needs, and they know you by a first-name basis. They were the vendor of the pool cover that we got when we bought the house. It’s an A-rated company.”

Review by
02/05/2016

“They were prompt and they did a good job. They were doing a pool. It was opening and closing maintenance. I've been with them for a very long time. I chose them because of a referral. I would give them a B+. They could do some stuff better.”

Review by
02/05/2016

“They're reliable. They come when they say they're going to come, and they're great whenever I need follow-up work. They do my pool opening and closing, and they do repair work if I need anything repaired. They get an A rating.”

Review by
02/05/2016

“They're reliable when they come out. I feel like they do good work, and they've been able to fit me in on last-minute requests. They did both the pool cover and the maintenance. They're very accommodating. I’d give them an A.”

Review by
02/05/2016

“They're wonderful. I'd recommend them to anybody. They're there when they say they're going to be there, and they help us out. They do maintenance on the pool. I'd give them straight A's.”

Review by
02/05/2016

“Everything is fine. They did what they were supposed to do. They just do maintenance and offer opening and closing services. I've used them before. They’re a grade-A company.”

Review by
02/05/2016

“They are very responsive and very reasonable. They're just very nice people. They do maintenance, and they put on my pool cover. The pool was here when we bought the house ten years ago. I’d give them an A grade.”

Review by
02/05/2016

“Elam Pools & Spas was very good. They were on time and very good in terms of their work quality. They did the maintenance, and they were very responsive. They earned an A.”

Review by
02/05/2016

“Elam takes good care of me. They open my pools and close my pools. If I have a problem, they come right over. They do the maintenance stuff. They get an A grade from me.”

Review by
02/05/2016

“I'm very pleased with Elam Pools and Spas. I would give them an A.”

Review by
02/05/2016

“Everything was OK. They were local and I've been using them for years. I would give them a B rating.”

Review by
02/05/2016

“I get all my supplies from Elam Pools & Spas, and they're great. I would give them an A rating.”

Review by
02/05/2016

“They promise, and they deliver. They put in a new pump. I've been using them for many years. The company gets an A from me.”

Review by
02/05/2016

“They're very good. I enjoy them, and we'll continue to use them. There's nothing but positive things about them. They're very good people.”

Review by
02/05/2016

“I've been with Elam Pools & Spas for 21 years. They do maintenance, and they do openings and closings. Their customer service is excellent. They get an A.”

Review by
02/05/2016

“They've been working on my pool for the last two years, and their people are professional and courteous. They get the job done. I would give them an A.”

Review by
02/05/2016

“We've been using Elam for years. They do what they say, and they're friendly. We've been using them for probably 15 years, and I would give them an A.”

Review by
02/05/2016

“Elam Pools & Spas does maintenance for us. They're always very friendly and communicative. We've been together for so long. I would give them an A-.”

Review by
02/05/2016

“We think Elam Pools and Spas is wonderful.”

Review by
02/05/2016

“It was positive.”

Review by
02/05/2016

“It was positive.”

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