Splash Zone Pools
2nd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Splash Zone Pools has received 4.5 out of 5 stars based on 111 customer surveys.
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2nd year as a Best Pick Call
"The Splash Zone family is dedicated to providing superior customer service and quality craftsmanship in all we do, and that's evident in the standards we hold for ourselves. Our team is held to the highest standard of product knowledge and service, so you can be sure you always get the best information for the task at hand."

Randy Crites | President
Company Information
Services Offered
Splash Zone is a full-service pool and spa company offering weekly maintenance, pool resurfacing and renovation, new pool construction, one-time cleaning services, and pool tile cleaning. The company also repairs and replaces pool equipment.
Warranty
The company offers a three-year warranty on new pool equipment as well as a transferable lifetime warranty on pool structures and various warranties on pool finishes depending on the product.
Company History
Splash Zone is a local, family-owned-and-operated company founded in 2009.
Distinctions
The company is an Association of Pool & Spa Professionals (APSP) Certified Building Professional, a member of the National Plaster Council (NPC), and a Sugar Land Best Pool Builder award winner of two consecutive years in 2016 and 2015.
Additional Information
Splash Zone sells and services all brands of pool equipment.
Licenses
TICL 808
Areas Served
Cypress, Katy, Energy Corridor, The Villages, Conroe, Cypress, Spring, Tomball, Missouri City, Richmond, Stafford, Sugar Land, Bellaire, Houston

Compiled Score:

Casteel Heating, Cooling, Plumbing and Electrical has received 4.7 out of 5 stars based on 319 customer surveys.
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Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
11/09/2017

“I'm a little concerned. It seems like the water's—I'm afraid there's a leak, but I'm not going to say it's their fault. I'm having to put in much more water than I ever did before, so I'm going to ask my weekly guy that looks at the pool to—he also did some things afterwards. I'm going to see what I can do to figure out if there's a leak or not. What they did seemed fine. They had to empty the pool. The pool can rise up while it's empty. I don't think it's anything they actually did. It may just be because of what we had to do to get it fixed and cleaned. I'll give them an A.”

Review by
11/09/2017

“They're my pool service. I just talked to somebody at Splash Zone Pools about the multiple problems I've had with the equipment after it was serviced. It wasn't a complaint. It was that they ought to know things that have happened. I like the way my pool is clear. It's maintained. It's just the coordinator in my cap for the return of the motor has been damaged multiple times. I love the way my pool is always ready to go. Somehow we need to get more coordinated or get the equipment in the right situation so it isn't continually damaged. I'll give them a B.”

Review by
11/09/2017

“They do work for me every month. I've got mixed feelings right now. I particularly like that they're very, very sharp on giving reports on what they found in your pool every week. Unfortunately, the person that works for them here doesn't speak any English. I've been here and tried to engage him on what I think the pool needs doing and he's unable to comprehend. I've written to them in the email to try and get things fixed and it hasn't really worked well. So, as I said, I've got mixed feelings. They're very sharp on giving reports, they come when you ask them too, but on the other hand communication with them when they're here is very poor. I've had a problem with my cleaner that they haven't addressed. I'd give them a B for the whole general idea.”

Review by
11/09/2017

“They're fine. They're not the best, they're not the worst—average. I think they could do better, but—my neighbor has somebody else, and they're trying to get me to switch to them because they're doing a much better job for less money, but I haven't had time to investigate that. They're fine, they're just not stellar. I'd give them a B- or a C. They're nice.”

Review by
11/09/2017

“Splash Zone Pools takes care of my pool. I've used them for ten years. My son used them before that. I have no problems whatsoever. The young man keeps the pool clean. Very professional. Does an excellent job. The problems I have are with the machinery, they responded very quickly and repaired it. The cost is reasonable. They're A+.”

Review by
11/09/2017

“They're okay. There's a language barrier with the guy who comes and does the pool, so I can't talk to him directly. I've been trying to get him to put the chlorine tabs in our chlorinator and not in our pool skimmers. I just need to get that through his head—no one in the office is conveying that correctly. I'd give them a B-.”

Review by
11/09/2017

“They are, on a positive side, very consistent, and very willing to help maintain my pool, and also make repairs if they notice anything wrong. They are very consistent at doing things the way they do it, even at my request to change, and sometimes they'll make repairs without my permission. Overall, I'd give them an A-.”

Review by
11/09/2017

“I'm very happy with them. They send me a report every time they do job, and it seems like they do a pretty good job. If I have a problem, they come out right away, so I do enjoy working with them. I'd give them an A.”

Review by
11/09/2017

“Overall, they're pretty good. They did a good job. They were as expected when it came to any contractor on the pool. They did a good job. They did excellent work, no complaints, and I'd recommend them.”

Review by
11/09/2017

“I used Splash Zone Pools, and they do an awesome job. They're fantastic. They've been awesome. They do a great job. I have no complaints. I'd give them an A+ overall.”

Review by
11/09/2017

“They're my pool maintenance provider. I like that they send me weekly pool reports by email. They notify me of any needs or maintenance issues. I'll give them an A.”

Review by
11/09/2017

“There were some issues. The quality of the work—there were some things that never really worked out the way that they should have been. I'd give them a C.”

Review by
11/09/2017

“They come every week and clean the pool. I've had a positive experience with the new pool guy cleaner, but not with the first one. I would give them a C.”

Review by
11/09/2017

“They do it every month or every week. They're very good. The gentleman who's taking care of our pool is doing an excellent job. I'd give them an A+.”

Review by
11/09/2017

“They're our pool service. They always pick up the phone, and most of the time they're pretty good at getting things fixed fast. I'd give them a B+.”

Review by
11/09/2017

“They seemed to be okay. They service my pool every Thursday like clockwork. I'd have to give them an A. I have no reason to cuss them.”

Review by
11/09/2017

“They're fine. They're good. They come on time, and they cleaned the pool on time, so it was done professionally. I'll give them an A+.”

Review by
11/09/2017

“We still use them to clean our pool. They come out every week and clean our pool. They always do a good job. They're an A.”

Review by
11/09/2017

“I think they're affordable. They work pretty quickly and good communication. They're good guys. They get an A.”

Review by
11/09/2017

“I've had them for a while, and I've never had any problems with them. I'd grade them at least an A overall.”

Review by
11/09/2017

“They've always done a good job. They've done our pool for about five years. I'd give them an A.”

Review by
11/09/2017

“They're easy to get a hold of through email and phone calls. I'd grade them B.”

Review by
11/09/2017

“They're easy to deal with. They respond timely. I'd give them a B+.”

Review by
11/09/2017

“I had no complaints with them. They're a good service.”

Review by
11/09/2017

“They're amazing. They just do a really good job.”

Review by
11/19/2016

“So far so good. The only thing is that they normally come on a Wednesday. I left Thursday this week and I have not gotten a report yet, so I’m not sure if they came this week. I have to follow up on that. The service has been fine. Overall, I’d give them an A.”

Review by
11/18/2016

“They clean my pool weekly and they fixed a couple of things on it. They did a pretty good job and they worked with me on that. I love them. They work with me if I don’t have the money right then. They treat me well. I would grade my overall experience as A+.”

Review by
11/18/2016

“I have had a very good experience with them. They do a monthly service, but they have also done repairs on my pool. They are very responsive when I call. My overall experience is A+, because they've done very well.”

Review by
11/18/2016

“They do the weekly cleaning. I like the fact that they actually respond when there are problems. I feel that it’s a family business and they’re always there if I need them. I’d grade my overall experience as A+.”

Review by
11/18/2016

“That's my pool company. Randy is a very nice thorough guy and Naomi is very helpful. The gentleman that came out today was Roy, and he explained to me that it wasn’t my time clock, but that the wire in my pipes had shorted out. They are very thorough. I’m very happy with them. They get an A+ grade.”

Review by
11/18/2016

“They do weekly cleanup and also they do a six-month cleanup. They always come at the time they are supposed to come. They never miss it. Even when it is cloudy, they will show up. The technicians do a really good job. I’m really happy with them. The work was A+. I would definitely recommend them.”

Review by
11/18/2016

“I’ve been really happy with them. They do weekly pool maintenance. I like it that they keep their schedule and they are always on time. He does it in the morning and leaves. If I have any issues, I can call or email them and they get right back to me. It is an excellent service. I would grade my overall experience with them as A.”

Review by
11/18/2016

“They come and clean my pool once a week. They come every week as they promise. At one point, Sam was not doing a good job cleaning, and I had to talk with the manager. I had a problem with the person who answered the phone that was rude, but we got over this and they've been good. It’s only that we had that one situation where the job was not done correctly. Overall, I’d give them a B for my experience with them.”

Review by
11/18/2016

“They do pool maintenance for me. Their office is very responsive. I think their technicians could use a little more training, but their office is great. I’d give them A-. We seem to kind of have to instruct the technician sometimes. I know he does a lot of different pools, but we have some watering systems on our faucet, so we always have to go out there and fix what he has undone.”

Review by
11/18/2016

“They do a weekly pool service for me. I am actually looking at an alternate and the moment I get another I’m going to switch over to them. There were a couple of repairs that they did for me. They charged me once to come and do the repair and then they told me it was using leaking again. When I called them they said it was another part that needed to be changed. I kept telling them that to get to the first repair they should have opened it and put it back. They wanted to charge for labor and parts and everything which resulted in additional charge. I told them that if this was the way they operated I didn’t want to deal with them so I actually went ahead and did it myself. It was that easy and it made me wonder why it was so expensive for somebody to come and do the repairs for something that I’ve already paid $25. There was not a real good explanation and they seemed to be just waiting to charge me. That’s what I feel. I don’t think they’re doing a good service to their customers. I’m not happy. I have two houses under their service right now. I would give them either a C or D for my overall experience. Let’s make it a C-. The weekly service guy seems to be okay. They've been maintaining the pool and cleaning it. Once we had a problem with leaves and everything at the bottom of the pool and when we called them they said the guy didn’t bring his pool vacuum or something. Immediately, the following week they came and did it. But again, they did it on a request that kind of switched the cycle. They said it was because we asked them to come a little early so they would leave the pool unattended for ten days or something. I don’t even see when they guy comes and does the work. I want to be at home watching him when he comes in. Twice the guy came and fixed the things and never told me exactly what time he was coming. I was waiting all day and then all I hear is that suddenly he is come and gone. I just don’t like the way they operate.”

Review by
11/18/2016

“It has almost always been negative. They clean my pool. I’ve had them do maintenance and cleaning. I’ve had them for a couple of years and the pool’s not ever cleaned the way it needs to be cleaned. Every time I call customer service they tell me that it’s because we’re doing something wrong. We’re not cleaning the filters correctly or we’re not emptying the baskets enough. I used to maintain my pool for eight years before I got a pool company. Every time I’d just get frustrated and want the pool cleaned I would go out there and put the chemicals in it and I’d do it myself and it stayed clean. I’ve talked to the owner and I’ve talked with the manager and they always make attempts to get it right but it just never gets right. I actually replaced a filter based on their recommendation and put a whole new filter system in that cost me almost a thousand dollars and my Jacuzzi has never worked right since. I mentioned it multiple times but nobody’s come out there to make it right. When they re-plumbed it, I have my Jacuzzi water leaking into the main pool so my Jacuzzi never gets really hot. That is just one thing. Honestly, the only reason I keep them is that the people that communicate with me always says it’s going to get better and I am one of those guys that feels sometimes that devil that you know is better than the one you don’t. I just keep hoping it will get better but I’ve spent a fortune with them and my family and friends ask me why I continue to do it. I would give them a C- for my overall experience. Customer service does do a pretty good job following up.”

Review by
11/18/2016

“They clean pool, but the other things they can't do. I cannot give them an A. I went to another company to do the other things. It was two months of trying to tell me what was wrong with the pool while they were sitting in the office. Trust me, I’m not a dumb person when it comes to pools when I’ve been around them for years. Then I find out that they were wrong about it. I said OK; let somebody else work on it. You sit in the office and tell me you don’t know what’s happening, and then you send somebody here that doesn’t speak English. Communication is really bad. My overall experience would be graded a B. They clean my pool. Other than that, as far as doing the work, they cannot do the work. This is me personally. I’ve had a bad experience but as far as the pool I’ll give them a B. The guy doesn’t speak English. It’s bad when you have someone that does work like that, and you have to call the office to relay a message when the man is standing in front of me. He’s a nice guy, and I let him clean because he can clean the pool. If I have an issue, I’ll call the office. As far as cleaning a pool, I would recommend them, but as far as working, I can't because I’ve had to call companies to do work on my pool for me. I can't give him an A all the way.”

Review by
11/18/2016

“They do chemical only for me. They check the chemicals, give me notifications on what I need to do, and basically they add chemicals as well. I do everything else myself. I would grade my overall experience as B-. She has a high turnover rate so you have one guy that you get used to, and then they get someone else and they’re training. They use your pool as training. For two months, I had a guy coming out here that was checking the chemicals, but he wasn’t adding anything. Then when I called them and told them about it, they told me not to worry about it, because they were going to take care of it. So they agreed to have him do a pool service with me and vacuum my pool, but when they sent him back out here all he did was brush it down. So I still had to vacuum it after he left. They charged me for those two months where they were only checking the chemicals any way. They didn’t give me credit for those so I don’t even know why they really came out. Their prices are decent so I might recommend them, but the chances of that is very slim. I would recommend them because I don’t know anyone else to recommend.”

Review by
11/18/2016

“They do maintenance and cleaning for me. They come every week like they’re supposed to do. I would grade my overall experience as A+.”

Review by
11/18/2016

“We have a bi-weekly pool service for the winter. They are thorough and I like that. I’d give them an A for my overall experience.”

Review by
11/18/2016

“They do a weekly pool service. They come every week and my pool is always clean. I’d give them A+ for my overall experience.”

Review by
11/18/2016

“They do the regular maintenance. They take care of my pool and I don’t have to worry about it. I’d give them an A for my overall experience.”

Review by
11/18/2016

“They do a weekly cleaning and mechanical check. I guess they’re always on time and the pool’s always in a good condition. I’d give them A+.”

Review by
11/18/2016

“They do the pool cleaning for me. They’re good. Their work is excellent and I have no complaints. I would recommend them for pool service.”

Review by
11/18/2016

“They do weekly pool cleaning for me. They usually come when they say they’re going to come. I’d give them an A for the overall experience.”

Review by
11/18/2016

“They take care of the pool chemicals in my pool. I like that they take care of the pool chemicals, and I don’t have to. My overall experience gets an A+.”

Review by
11/18/2016

“They do a weekly service for us. They’re prompt. They’re a small company that always calls back quickly and takes care of whatever I need. They get an A+ from me.”

Review by
11/18/2016

“They do a weekly cleaning and occasionally I’ll hire them for repairs, depending on what kind of repair it is. They are the most cost effective in the area. They come in lower than everybody else. I would rate my overall experience with them probably an A-. The owner and I don’t get along too well. We’ve had words a couple of times but the rest of the people are nice.”

Review by
11/18/2016

“They do a weekly cleaning service for us. They are on time, dependable, and friendly when I call them with problems. They are quick to respond. Overall, I’d give them an A+. I have no problems. I have recommended them.”

Review by
11/18/2016

“They do my weekly pool stuff. I would grade my overall experience as a B. My last person left, and now we have a new person and I don’t think they’re as good. I have recommended them to someone.”

Review by
11/18/2016

“They do a weekly pool service for me. They are one of the more reasonably priced services. They’re here every week and they do a good job. I’d grade my overall experience as an A.”

Review by
11/18/2016

“They service my pool weekly. They’re always on time. They come and do what they’re supposed to do every time that they come. I’d give them A+ for the overall experience.”

Review by
11/18/2016

“I don’t have any complaints. They do pool service for me. I would grade my overall experience as A.”

Review by
11/18/2016

“It was excellent and I had no complaints. I would recommend them for pool service.”

Review by
11/18/2016

“They are prompt and on time. I would grade my overall experience as A+. I would recommend them to someone.”

Review by
11/18/2016

“I’ve been using them for the last seven years. They are competitively priced. I’d grade my overall experience as A.”

Review by
11/18/2016

“They do a cleaning, a regular service cleaning. They are reliable. I would grade my overall experience as an A.”

Review by
11/18/2016

“They do weekly maintenance and now it’s bi-weekly.”

Review by
11/18/2016

“They clean my pool.”

Review by
11/17/2016

“I would grade them an A for my overall experience with them. They do basic cleaning and chemicals of the pool.”

Review by
11/17/2016

“So far, so good with them. I got a new cleaning guy, and we will see how he is going to do. I would recommend them.”

Review by
11/17/2016

“They’re supposed to keep the pool clean every two weeks. I would grade my overall experience as medium.”

Review by
11/17/2016

“I would give them A+ for my overall experience with them. They are great overall. Nothing really stands out.”

Review by
11/17/2016

“They were good. I can't remember what they did because my wife did all of that. Overall, I’d give them a B+.”

Review by
11/17/2016

“I had them clean some tile for me. I would give them A+ for my overall experience.”

Review by
11/17/2016

“I would grade my overall experience with them as B. The quality of work is good.”

Review by
11/17/2016

“They did a heater replacement for me. My overall experience would be an A grade.”

Review by
11/17/2016

“They are very good. I would give them an A for my overall experience with them.”

Review by
11/17/2016

“They earned an A. They basically replaced a pump and motor on my backyard pond.”

Review by
11/17/2016

“They provide pool services. I would grade them A. Everything is highly priced, but it’s all right.”

Review by
11/17/2016

“They’re fine. I had no complaints with their service at all. I would recommend them.”

Review by
11/17/2016

“They deserve an A. They clean the pool for me.”

Review by
11/17/2016

“I would grade my experience as an A, overall.”

Review by
11/17/2016

“They were fine. I had no complaints at all.”

Review by
11/17/2016

“Overall, they deserve an A. They are good.”

Review by
11/17/2016

“Overall, I’d grade my experience A+.”

Review by
11/17/2016

“They earned an A from me.”

Review by
11/17/2016

“They’re an A+ company.”

Review by
11/17/2016

“Overall, they were good. I don’t have any complaints.”

Review by
11/17/2016

“Overall, I’d give them an A. They do the cleaning of my pool.”

Review by
11/17/2016

“They did a small pool work for me. Overall, I would grade my experience as A.”

Review by
11/17/2016

“Overall, I would grade my experience with them as A+. They do good services.”

Review by
11/17/2016

“My pool was green and they made it not green. Overall, I’d give them A-.”

Review by
11/17/2016

“I would grade my overall experience as A. They did a pretty good job.”

Review by
11/17/2016

“The work they did was OK. I’d grade my overall experience as a C. They keep sending me emails saying I owe them money, and I don’t. I would recommend them because the prices are decent.”

Review by
11/17/2016

“It was OK, maybe not topnotch, but one notch below that. They were accommodating. They were good. It’s not too easy to negotiate with them. I’m not sure if they have the best price in the neighborhood.”

Review by
11/17/2016

“I think we bought something from them, maybe chemicals. They do a very good job I have no complaints with the work they've done for us. We were satisfied.”

Review by
11/17/2016

“Overall, I’d give them B+. I’m not too sure that if I needed something the guy that comes would know how to do it, but that’s OK, they’re still good.”

Review by
11/17/2016

“My experience with them has had its ups and downs. Overall, I’d give them a B+. The person that used to take care of the pool is no longer there.”

Review by
11/17/2016

“Overall, I’d give them a B+. They are usually very good. I don’t see them when they come so I don’t know if they are on time. They cleaned my pool.”

Review by
11/17/2016

“SplashZone was my pool company. I haven’t been with them for more than a year or longer, but I had no complaints with them.”

Review by
11/17/2016

“They had fixed our pool heater and they used to do the regular monthly pool service. I would grade my overall service as a B.”

Review by
11/17/2016

“They have been servicing my pool for over two or three years, and I’ve never had anyone call me to ask me about them. They are great.”

Review by
11/17/2016

“My experience with Splash Zone was horrible. It was horrible. They didn’t complete the work satisfactorily. It was substandard. They left the yard a complete mess with the muck from the pool all in our lawn that we had to clean up. They wouldn’t listen to our requests. They didn’t perform for us what was contracted to do and finally got to the point where they wouldn’t return our calls or come around. They just frankly lied to us about what the contract was about and what we needed. It was horrible. We just ended up not talking to them anymore and took the job as substandard. It was very, very bad and I would never recommend them to anybody. They totally ruined the yard and my husband had to clean it up. There was no cleanup crew at all. We would never ever recommend them to anybody. On our final experience we went in there to see about a product in their store. The owner saw us and didn’t even come up to us. He turned around and walked out. It was bad.”

Review by
11/17/2016

“We’ve had pretty good experience with them. We’ve had them come out and do our pool at least twice. Any time we’ve had a significant problem they've been our go-to vendor. Overall, I’d grade my experience as at least nine and a half. We had one occasion where we had to call them back, but they came back and did it really well after that. The standards are a little bit different. We wanted something more, so we had to call them back. They have always been on time. They tell us when they’re coming and they’re there.”

Review by
11/17/2016

“Overall, I’d give them a C. The customer service is good but their service techs are not so great. There is one guy that cleaned my filter and he made an absolutely mess. He is kind of a jerk. I don’t like him at all but I have to have him. They could sure improve on that guy. That’s just for him but the other guy who cleans to pool, he’s okay. I’ve had a pool for a long time and it’s not like I don’t know what to do. They act like I don’t know what to do. I keep them because they’re cheaper than other people.”

Review by
11/17/2016

“Overall, I’d give them about an A- because they've been quite attentive with me. What they've done for me has been good. They've responded to my requests and my needs, so I can't complain. They have shown up when they said they were going to show up, and when they couldn’t they called, which I appreciated. They've been neat. They've never left a mess here and they seem to know what they’re doing, which is good. I wouldn’t have a problem recommending them.”

Review by
11/17/2016

“They maintain our pool, so from that aspect it’s been very positive. I’m happy, but right now, they've got my pool sweeper and I don’t know when it’s coming back. I don’t know anything because they don’t tell me the status of it. They didn’t even tell me that they had taken my pool sweeper, so I’m kind of frustrated about that. I would grade my overall experience with them as B.”

Review by
11/17/2016

“They have done a good job of maintaining my pool. They’re a little slow in responding when I have to have something fixed. They require that they come out, analyze what’s wrong with it, then go back to tell you how much it’s going to cost, and then schedule a visit. It takes a very long time. As a customer that’s been with them for many years, I don’t understand why I would have to go through the dance of making sure that I’m willing to pay for it. It’s frustrating at times because the pool is down for days instead of one day when they could come out and fix it. Overall, I would grade them a B.”

Review by
11/17/2016

“They didn’t complete things when they said they would and it ended up costing more. When they were doing the cement they left it uncovered and it rained and washed gravel into our filter system. There is cement and gravel stuck to the bottom of the pool and inside our skimmer now. It’s still damaged. Also, they never came back to stain and seal the work they did. F would be the grade I would give for my overall experience. We would not recommend them and we are warning people not to. They turned our pool completely green and left rusty wires in the bottom of it. It was horrible.”

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