Splash Zone Pools
3rd year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Splash Zone Pools has received 4.6 out of 5 stars based on 176 customer surveys conducted through GuildQuality.
5
121
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39
3
9
2
7
1
0
3rd year as a Best Pick Call
"The Splash Zone family is dedicated to providing superior customer service and quality craftsmanship in all we do, and that's evident in the standards we hold for ourselves. Our team is held to the highest standard of product knowledge and service, so you can be sure you always get the best information for the task at hand."

Randy Crites | President
Company Information
Services Offered
Splash Zone is a full-service pool and spa company offering weekly maintenance, pool resurfacing and renovation, new pool construction, one-time cleaning services, and pool tile cleaning. The company also repairs and replaces pool equipment.
Warranty
The company offers a three-year warranty on new pool equipment as well as a transferable lifetime warranty on pool structures and various warranties on pool finishes depending on the product.
Company History
Splash Zone is a local, family-owned-and-operated company founded in 2009.
Distinctions
The company is an Association of Pool & Spa Professionals (APSP) Certified Building Professional, a member of the National Plaster Council (NPC), and a Sugar Land Best Pool Builder award winner of two consecutive years in 2016 and 2015.
Additional Information
Splash Zone sells and services all brands of pool equipment.
Areas Served
Cypress, Energy Corridor, Katy, Memorial Villages, Conroe, Cypress, Spring, Tomball, Missouri City, Richmond, Stafford, Sugar Land, Bellaire, Houston
Address
13335 Murphy Road
Stafford, TX 77477
Hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
Closed
Sun
Closed
Licenses
TICL 808

Compiled Score:

Splash Zone Pools has received 4.6 out of 5 stars based on 176 customer surveys conducted through GuildQuality.
5
121
4
39
3
9
2
7
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
12/30/2019

No review comments provided

Review by
12/30/2019

No review comments provided

Review by
12/30/2019

No review comments provided

Review by
12/24/2019

No review comments provided

Review by
12/23/2019

No review comments provided

Review by
12/23/2019

“Omar was super helpful and we really like our pool guy, Steve!”

Review by
12/23/2019

“Really like that we get an immediate email the pictures of the pool and any equipment concerns and then the water analysis report as well. Helps with transparency, integrity and confidence.”

Review by
12/23/2019

No review comments provided

Review by
12/23/2019

No review comments provided

Review by
12/23/2019

No review comments provided

Review by
12/23/2019

No review comments provided

Review by
12/20/2019

“All of my expectations were met or exceeded.”

Review by
12/20/2019

“Tammy has been great at communicating with us from the office side.”

Review by
12/20/2019

“I have many experience before they kept their schedule and they are not pushy. I call them and they clean it immediately. They will email me and let me know if the schedule changes and I appreciate that they care.”

Review by
12/20/2019

“They were always prompt on providing pictures after pool services and keeping the pool in good shape.”

Review by
12/20/2019

“Tammy and Omar are both amazing!”

Review by
12/20/2019

“I would like to recognize the man that cleans the pool for us!”

Review by
12/20/2019

“They did a good job!”

Review by
12/20/2019

“I would like to recognize Kathleen for her exceptional service!”

Review by
12/20/2019

No review comments provided

Review by
12/20/2019

“Javier does a good job.”

Review by
12/20/2019

“They come on time and do a good job. I haven't been with them very long, but so far so good.”

Review by
12/20/2019

“Steven did exceptional work.”

Review by
12/20/2019

No review comments provided

Review by
12/20/2019

“Steve and Omar have always been responsive and do a great job of being flexible.”

Review by
12/20/2019

“They do a good job. I am pleased.”

Review by
12/20/2019

No review comments provided

Review by
12/20/2019

“They do a great job of communication.”

Review by
12/20/2019

“I would like recognize the pool cleaner for his excellent service.”

Review by
12/20/2019

“They exceeded as far as notifying me after every service on what materials were used via email.”

Review by
12/19/2019

No review comments provided

Review by
12/19/2019

No review comments provided

Review by
12/19/2019

No review comments provided

Review by
12/19/2019

“The ladies who I spoke to on the phone and Omar. Thank you for great customer service”

Review by
12/19/2019

“They met my expectations because they did everything they were supposed to.”

Review by
12/19/2019

No review comments provided

Review by
12/18/2019

No review comments provided

Review by
12/18/2019

“Pool fix”

Review by
12/18/2019

“Yes Beatrice has been great to work with in getting all my repairs done.”

Review by
12/18/2019

No review comments provided

Review by
12/18/2019

No review comments provided

Review by
12/18/2019

No review comments provided

Review by
12/18/2019

“1. There is a room for improvement. The routinely workman has to be trained to observe / identify the pool issues and problems before the pool owner to complain and report the issues / problems. 2. The after visit report should include what has been made to devices such as the cleaner. Many time the cleaner was removed or been back installed without reporting.”

Review by
12/20/2018

“They're very timely. They provide week to week service and when they say they're going to come out, they do. They are very informative about what the issue is. They try to help you whether you need to replace it or rebuild something. They don't appear to me like they're out to make a buck. They really are about customer service and don't want their customers to overspend.”

Review by
12/20/2018

No review comments provided

Review by
12/20/2018

“The personnel that came this rotation exceeded expectations.”

Review by
12/20/2018

“They answer the phone whenever I call.”

Review by
12/14/2018

“They did what they said they would do.”

Review by
12/11/2018

“Timely manner when something is not working”

Review by
12/11/2018

No review comments provided

Review by
12/10/2018

No review comments provided

Review by
12/10/2018

“I was pleasantly surprised with the way the pool turned out and the design came together. It came together exactly like the design that we designed and I was very happy with that.”

Review by
12/10/2018

“Everyone is great from the pool service, to repairs, and the accounting staff.”

Review by
12/10/2018

“The pool is super clean and I am happy that I don't have algae or issues with it. I don't know if they vacuum every time we're here, especially in the spa.”

Review by
12/10/2018

“I would like to recognize Fortune and Lee for their exceptional service.”

Review by
12/10/2018

“Splash Zone Pools meets and exceeds my expectations with the weekly cleaning and addressing any issues I have.”

Review by
12/10/2018

“Everybody I've come into contact with is good.”

Review by
12/10/2018

“I've been really happy with the service, and I really like Tammy.”

Review by
12/10/2018

“I am happy with the quality of work they provide.”

Review by
12/10/2018

“The last guy, Lee Blythe, who came twice was really good. He was cordial and respectful of me. I really liked him.”

Review by
12/10/2018

No review comments provided

Review by
12/09/2018

No review comments provided

Review by
12/07/2018

No review comments provided

Review by
12/06/2018

No review comments provided

Review by
12/06/2018

No review comments provided

Review by
11/09/2017

“I had no complaints with them. They're a good service.”

Review by
11/09/2017

“We still use them to clean our pool. They come out every week and clean our pool. They always do a good job. They're an A.”

Review by
11/09/2017

“I think they're affordable. They work pretty quickly and good communication. They're good guys. They get an A.”

Review by
11/09/2017

“I've had them for a while, and I've never had any problems with them. I'd grade them at least an A overall.”

Review by
11/09/2017

“They've always done a good job. They've done our pool for about five years. I'd give them an A.”

Review by
11/09/2017

“They're amazing. They just do a really good job.”

Review by
11/09/2017

“I'm a little concerned. It seems like the water's—I'm afraid there's a leak, but I'm not going to say it's their fault. I'm having to put in much more water than I ever did before, so I'm going to ask my weekly guy that looks at the pool to—he also did some things afterwards. I'm going to see what I can do to figure out if there's a leak or not. What they did seemed fine. They had to empty the pool. The pool can rise up while it's empty. I don't think it's anything they actually did. It may just be because of what we had to do to get it fixed and cleaned. I'll give them an A.”

Review by
11/09/2017

“Splash Zone Pools takes care of my pool. I've used them for ten years. My son used them before that. I have no problems whatsoever. The young man keeps the pool clean. Very professional. Does an excellent job. The problems I have are with the machinery, they responded very quickly and repaired it. The cost is reasonable. They're A+.”

Review by
11/09/2017

“They are, on a positive side, very consistent, and very willing to help maintain my pool, and also make repairs if they notice anything wrong. They are very consistent at doing things the way they do it, even at my request to change, and sometimes they'll make repairs without my permission. Overall, I'd give them an A-.”

Review by
11/09/2017

“I'm very happy with them. They send me a report every time they do job, and it seems like they do a pretty good job. If I have a problem, they come out right away, so I do enjoy working with them. I'd give them an A.”

Review by
11/09/2017

“Overall, they're pretty good. They did a good job. They were as expected when it came to any contractor on the pool. They did a good job. They did excellent work, no complaints, and I'd recommend them.”

Review by
11/09/2017

“I used Splash Zone Pools, and they do an awesome job. They're fantastic. They've been awesome. They do a great job. I have no complaints. I'd give them an A+ overall.”

Review by
11/09/2017

“They're my pool maintenance provider. I like that they send me weekly pool reports by email. They notify me of any needs or maintenance issues. I'll give them an A.”

Review by
11/09/2017

“They do it every month or every week. They're very good. The gentleman who's taking care of our pool is doing an excellent job. I'd give them an A+.”

Review by
11/09/2017

“They seemed to be okay. They service my pool every Thursday like clockwork. I'd have to give them an A. I have no reason to cuss them.”

Review by
11/09/2017

“They're fine. They're good. They come on time, and they cleaned the pool on time, so it was done professionally. I'll give them an A+.”

Review by
11/09/2017

“They're our pool service. They always pick up the phone, and most of the time they're pretty good at getting things fixed fast. I'd give them a B+.”

Review by
11/09/2017

“They're okay. There's a language barrier with the guy who comes and does the pool, so I can't talk to him directly. I've been trying to get him to put the chlorine tabs in our chlorinator and not in our pool skimmers. I just need to get that through his head—no one in the office is conveying that correctly. I'd give them a B-.”

Review by
11/09/2017

“They're my pool service. I just talked to somebody at Splash Zone Pools about the multiple problems I've had with the equipment after it was serviced. It wasn't a complaint. It was that they ought to know things that have happened. I like the way my pool is clear. It's maintained. It's just the coordinator in my cap for the return of the motor has been damaged multiple times. I love the way my pool is always ready to go. Somehow we need to get more coordinated or get the equipment in the right situation so it isn't continually damaged. I'll give them a B.”

Review by
11/09/2017

“They do work for me every month. I've got mixed feelings right now. I particularly like that they're very, very sharp on giving reports on what they found in your pool every week. Unfortunately, the person that works for them here doesn't speak any English. I've been here and tried to engage him on what I think the pool needs doing and he's unable to comprehend. I've written to them in the email to try and get things fixed and it hasn't really worked well. So, as I said, I've got mixed feelings. They're very sharp on giving reports, they come when you ask them too, but on the other hand communication with them when they're here is very poor. I've had a problem with my cleaner that they haven't addressed. I'd give them a B for the whole general idea.”

Review by
11/09/2017

“They're fine. They're not the best, they're not the worst—average. I think they could do better, but—my neighbor has somebody else, and they're trying to get me to switch to them because they're doing a much better job for less money, but I haven't had time to investigate that. They're fine, they're just not stellar. I'd give them a B- or a C. They're nice.”

Review by
11/09/2017

“They're easy to get a hold of through email and phone calls. I'd grade them B.”

Review by
11/09/2017

“They're easy to deal with. They respond timely. I'd give them a B+.”

Review by
11/09/2017

“They come every week and clean the pool. I've had a positive experience with the new pool guy cleaner, but not with the first one. I would give them a C.”

Review by
11/09/2017

“There were some issues. The quality of the work—there were some things that never really worked out the way that they should have been. I'd give them a C.”

Review by
11/19/2016

“So far so good. The only thing is that they normally come on a Wednesday. I left Thursday this week and I have not gotten a report yet, so I’m not sure if they came this week. I have to follow up on that. The service has been fine. Overall, I’d give them an A.”

Review by
11/18/2016

“They clean my pool weekly and they fixed a couple of things on it. They did a pretty good job and they worked with me on that. I love them. They work with me if I don’t have the money right then. They treat me well. I would grade my overall experience as A+.”

Review by
11/18/2016

“They do a weekly cleaning service for us. They are on time, dependable, and friendly when I call them with problems. They are quick to respond. Overall, I’d give them an A+. I have no problems. I have recommended them.”

Review by
11/18/2016

“They do a weekly cleaning and occasionally I’ll hire them for repairs, depending on what kind of repair it is. They are the most cost effective in the area. They come in lower than everybody else. I would rate my overall experience with them probably an A-. The owner and I don’t get along too well. We’ve had words a couple of times but the rest of the people are nice.”

Review by
11/18/2016

“I’ve been really happy with them. They do weekly pool maintenance. I like it that they keep their schedule and they are always on time. He does it in the morning and leaves. If I have any issues, I can call or email them and they get right back to me. It is an excellent service. I would grade my overall experience with them as A.”

Review by
11/18/2016

“That's my pool company. Randy is a very nice thorough guy and Naomi is very helpful. The gentleman that came out today was Roy, and he explained to me that it wasn’t my time clock, but that the wire in my pipes had shorted out. They are very thorough. I’m very happy with them. They get an A+ grade.”

Review by
11/18/2016

“They do weekly cleanup and also they do a six-month cleanup. They always come at the time they are supposed to come. They never miss it. Even when it is cloudy, they will show up. The technicians do a really good job. I’m really happy with them. The work was A+. I would definitely recommend them.”

Review by
11/18/2016

“They do pool maintenance for me. Their office is very responsive. I think their technicians could use a little more training, but their office is great. I’d give them A-. We seem to kind of have to instruct the technician sometimes. I know he does a lot of different pools, but we have some watering systems on our faucet, so we always have to go out there and fix what he has undone.”

Review by
11/18/2016

“They take care of the pool chemicals in my pool. I like that they take care of the pool chemicals, and I don’t have to. My overall experience gets an A+.”

Review by
11/18/2016

“They do a weekly pool service for me. They are one of the more reasonably priced services. They’re here every week and they do a good job. I’d grade my overall experience as an A.”

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