Splash Zone Pools
4th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Splash Zone Pools has received 4.5 out of 5 stars based on 197 customer surveys conducted through GuildQuality.
5
135
4
43
3
10
2
9
1
0
4th year as a Best Pick Call

Company Message Regarding COVID-19

We have sent an email to customers explaining that we fall under sanitation for the health of the community, along with CDC information.
We have asked customers via email to not come out to speak with staff but to call the office. We have informed techs to pay attention to what they touch and to avoid contact with all persons. We are making sure staff is aware of any new information.
"The Splash Zone family is dedicated to providing superior customer service and quality craftsmanship in all we do, and that's evident in the standards we hold for ourselves. Our team is held to the highest standard of product knowledge and service, so you can be sure you always get the best information for the task at hand."

Randy Crites | President
Company Information
Services Offered
Splash Zone is a full-service pool and spa company offering weekly maintenance, pool resurfacing and renovation, new pool construction, one-time cleaning services, and pool tile cleaning. The company also repairs and replaces pool equipment.
Warranty
The company offers a three-year warranty on new pool equipment as well as a transferable lifetime warranty on pool structures and various warranties on pool finishes depending on the product.
Company History
Splash Zone is a local, family-owned-and-operated company founded in 2009.
Distinctions
The company is an Association of Pool & Spa Professionals (APSP) Certified Building Professional, a member of the National Plaster Council (NPC), and a Sugar Land Best Pool Builder award winner of two consecutive years in 2016 and 2015.
Additional Information
Splash Zone sells and services all brands of pool equipment.
Areas Served
Cypress, Energy Corridor, Katy, Memorial Villages, Conroe, Cypress, Spring, Tomball, Missouri City, Richmond, Stafford, Sugar Land, Bellaire, Houston
Address
13335 Murphy Road
Stafford, TX 77477
Hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
Closed
Sun
Closed
Licenses
TICL 808

Compiled Score:

Splash Zone Pools has received 4.5 out of 5 stars based on 197 customer surveys conducted through GuildQuality.
5
135
4
43
3
10
2
9
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
02/16/2020

No review comments provided

Review by
02/16/2020

No review comments provided

Review by
02/16/2020

“My pool cleaner is amazing”

Review by
02/16/2020

“My pool cleaner is amazing”

Review by
02/15/2020

No review comments provided

Review by
02/15/2020

No review comments provided

Review by
01/21/2020

No review comments provided

Review by
01/21/2020

“I've never had any issue with them. I will recommend them to others who need pool maintenance.”

Review by
01/21/2020

No review comments provided

Review by
01/11/2020

“The current tech that comes out to service the pool does a great job.”

Review by
01/08/2020

“I would recognize the owner Rhodi for his exceptional service.”

Review by
01/07/2020

“Dependable and timely service”

Review by
01/07/2020

No review comments provided

Review by
01/07/2020

“The young people who do the cleaning every week are great and weather-free.”

Review by
01/07/2020

“They met my expectations.”

Review by
01/07/2020

“Good price. Easy payment.”

Review by
01/07/2020

“I started using Splash Zone Pools about six months ago and I am very happy with them and their service. They are very professional and respond quickly. Steve has been great to work with and I would highly recommend them to anyone.”

Review by
01/07/2020

No review comments provided

Review by
01/07/2020

No review comments provided

Review by
01/07/2020

No review comments provided

Review by
01/07/2020

“I wish I could give you his name, but I don't know. It's a substitute pool tech that came out earlier this year.”

Review by
12/30/2019

No review comments provided

Review by
12/30/2019

No review comments provided

Review by
12/30/2019

No review comments provided

Review by
12/24/2019

No review comments provided

Review by
12/23/2019

No review comments provided

Review by
12/23/2019

“Omar was super helpful and we really like our pool guy, Steve!”

Review by
12/23/2019

“Really like that we get an immediate email the pictures of the pool and any equipment concerns and then the water analysis report as well. Helps with transparency, integrity and confidence.”

Review by
12/23/2019

No review comments provided

Review by
12/23/2019

No review comments provided

Review by
12/23/2019

No review comments provided

Review by
12/23/2019

No review comments provided

Review by
12/20/2019

“All of my expectations were met or exceeded.”

Review by
12/20/2019

“Tammy has been great at communicating with us from the office side.”

Review by
12/20/2019

“I have many experience before they kept their schedule and they are not pushy. I call them and they clean it immediately. They will email me and let me know if the schedule changes and I appreciate that they care.”

Review by
12/20/2019

“They were always prompt on providing pictures after pool services and keeping the pool in good shape.”

Review by
12/20/2019

“Tammy and Omar are both amazing!”

Review by
12/20/2019

“I would like to recognize the man that cleans the pool for us!”

Review by
12/20/2019

“They did a good job!”

Review by
12/20/2019

“I would like to recognize Kathleen for her exceptional service!”

Review by
12/20/2019

No review comments provided

Review by
12/20/2019

“Javier does a good job.”

Review by
12/20/2019

“They come on time and do a good job. I haven't been with them very long, but so far so good.”

Review by
12/20/2019

“Steven did exceptional work.”

Review by
12/20/2019

No review comments provided

Review by
12/20/2019

“Steve and Omar have always been responsive and do a great job of being flexible.”

Review by
12/20/2019

“They do a good job. I am pleased.”

Review by
12/20/2019

No review comments provided

Review by
12/20/2019

“They do a great job of communication.”

Review by
12/20/2019

“I would like recognize the pool cleaner for his excellent service.”

Review by
12/20/2019

“They exceeded as far as notifying me after every service on what materials were used via email.”

Review by
12/19/2019

No review comments provided

Review by
12/19/2019

No review comments provided

Review by
12/19/2019

No review comments provided

Review by
12/19/2019

“The ladies who I spoke to on the phone and Omar. Thank you for great customer service”

Review by
12/19/2019

“They met my expectations because they did everything they were supposed to.”

Review by
12/19/2019

No review comments provided

Review by
12/18/2019

No review comments provided

Review by
12/18/2019

“Pool fix”

Review by
12/18/2019

“Yes Beatrice has been great to work with in getting all my repairs done.”

Review by
12/18/2019

No review comments provided

Review by
12/18/2019

No review comments provided

Review by
12/18/2019

No review comments provided

Review by
12/18/2019

“1. There is a room for improvement. The routinely workman has to be trained to observe / identify the pool issues and problems before the pool owner to complain and report the issues / problems. 2. The after visit report should include what has been made to devices such as the cleaner. Many time the cleaner was removed or been back installed without reporting.”

Review by
12/20/2018

“They're very timely. They provide week to week service and when they say they're going to come out, they do. They are very informative about what the issue is. They try to help you whether you need to replace it or rebuild something. They don't appear to me like they're out to make a buck. They really are about customer service and don't want their customers to overspend.”

Review by
12/20/2018

No review comments provided

Review by
12/20/2018

“The personnel that came this rotation exceeded expectations.”

Review by
12/20/2018

“They answer the phone whenever I call.”

Review by
12/14/2018

“They did what they said they would do.”

Review by
12/11/2018

“Timely manner when something is not working”

Review by
12/11/2018

No review comments provided

Review by
12/10/2018

No review comments provided

Review by
12/10/2018

“I was pleasantly surprised with the way the pool turned out and the design came together. It came together exactly like the design that we designed and I was very happy with that.”

Review by
12/10/2018

“Everyone is great from the pool service, to repairs, and the accounting staff.”

Review by
12/10/2018

“The pool is super clean and I am happy that I don't have algae or issues with it. I don't know if they vacuum every time we're here, especially in the spa.”

Review by
12/10/2018

“I would like to recognize Fortune and Lee for their exceptional service.”

Review by
12/10/2018

“Splash Zone Pools meets and exceeds my expectations with the weekly cleaning and addressing any issues I have.”

Review by
12/10/2018

“Everybody I've come into contact with is good.”

Review by
12/10/2018

“I've been really happy with the service, and I really like Tammy.”

Review by
12/10/2018

“I am happy with the quality of work they provide.”

Review by
12/10/2018

“The last guy, Lee Blythe, who came twice was really good. He was cordial and respectful of me. I really liked him.”

Review by
12/10/2018

No review comments provided

Review by
12/09/2018

No review comments provided

Review by
12/07/2018

No review comments provided

Review by
12/06/2018

No review comments provided

Review by
12/06/2018

No review comments provided

Review by
11/09/2017

“I had no complaints with them. They're a good service.”

Review by
11/09/2017

“We still use them to clean our pool. They come out every week and clean our pool. They always do a good job. They're an A.”

Review by
11/09/2017

“I think they're affordable. They work pretty quickly and good communication. They're good guys. They get an A.”

Review by
11/09/2017

“I've had them for a while, and I've never had any problems with them. I'd grade them at least an A overall.”

Review by
11/09/2017

“They've always done a good job. They've done our pool for about five years. I'd give them an A.”

Review by
11/09/2017

“They're amazing. They just do a really good job.”

Review by
11/09/2017

“I'm a little concerned. It seems like the water's—I'm afraid there's a leak, but I'm not going to say it's their fault. I'm having to put in much more water than I ever did before, so I'm going to ask my weekly guy that looks at the pool to—he also did some things afterwards. I'm going to see what I can do to figure out if there's a leak or not. What they did seemed fine. They had to empty the pool. The pool can rise up while it's empty. I don't think it's anything they actually did. It may just be because of what we had to do to get it fixed and cleaned. I'll give them an A.”

Review by
11/09/2017

“Splash Zone Pools takes care of my pool. I've used them for ten years. My son used them before that. I have no problems whatsoever. The young man keeps the pool clean. Very professional. Does an excellent job. The problems I have are with the machinery, they responded very quickly and repaired it. The cost is reasonable. They're A+.”

Review by
11/09/2017

“They are, on a positive side, very consistent, and very willing to help maintain my pool, and also make repairs if they notice anything wrong. They are very consistent at doing things the way they do it, even at my request to change, and sometimes they'll make repairs without my permission. Overall, I'd give them an A-.”

Review by
11/09/2017

“I'm very happy with them. They send me a report every time they do job, and it seems like they do a pretty good job. If I have a problem, they come out right away, so I do enjoy working with them. I'd give them an A.”

Review by
11/09/2017

“Overall, they're pretty good. They did a good job. They were as expected when it came to any contractor on the pool. They did a good job. They did excellent work, no complaints, and I'd recommend them.”

Review by
11/09/2017

“I used Splash Zone Pools, and they do an awesome job. They're fantastic. They've been awesome. They do a great job. I have no complaints. I'd give them an A+ overall.”

Review by
11/09/2017

“They're my pool maintenance provider. I like that they send me weekly pool reports by email. They notify me of any needs or maintenance issues. I'll give them an A.”

Review by
11/09/2017

“They do it every month or every week. They're very good. The gentleman who's taking care of our pool is doing an excellent job. I'd give them an A+.”

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