Integrity Pools
3rd year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Integrity Pools has received 4.5 out of 5 stars based on 1162 customer surveys conducted through Our Research Partners.
5
851
4
125
3
93
2
62
1
31
3rd year as a Best Pick Call
"Integrity Pools is a trusted name throughout DFW. Our goal is to provide the highest level of honesty and integrity in everything we do, from pool remodels to equipment repair and weekly pool cleaning. We welcome the opportunity to provide a free estimate for your pool needs."

Matthew Dunshea | Owner
Company Information
Services Offered
Integrity Pools is a full-service pool company offering weekly maintenance, pool resurfacing, and pool renovation for residential and commercial customers. The company also installs pool tile, pool coping, water features, concrete decks, travertine paver decks, outdoor kitchens, patio covers, and arbors.
Services Not Offered
The company does not offer new pool construction.
Warranty
Integrity Pools offers a three-year warranty on all workmanship and a three-year manufacturer's warranty on equipment replacements.
Company History
The company started in 2009.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Additional Information
Integrity Pools offers products by Pentair, Jandy, Hayward, Wet Edge, Hydrazzo, and Pebble Tec.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake
Address
1263 N Plano Road
Richardson, TX 75081
Hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
Closed
Sun
Closed
Licenses
TICL 489

Compiled Score:

Integrity Pools has received 4.5 out of 5 stars based on 1162 customer surveys conducted through Our Research Partners.
5
851
4
125
3
93
2
62
1
31
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
06/14/2021

No review comments provided

Review by
06/14/2021

“Currently no we've only experienced ONE time that the cleaning was on point with the list and what we have been paying for.”

Review by
05/31/2021

“I still recommend Integrity, although I have noticed that the service has declined recently. The cleaners spend very little time cleaning pool. The pool is not getting brushed each time There seems to be a steady turnover as I’ve had three different ones since mid-March.”

Review by
05/30/2021

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Review by
05/21/2021

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05/21/2021

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Review by
05/21/2021

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Review by
05/21/2021

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Review by
05/21/2021

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Review by
05/21/2021

“I have to keep contacting Integrity Pools for things you are supposed to be following up with me on. Has led to delays and not a good experience for anything outside of weekly regular pool cleaning. That part has been good.”

Review by
05/21/2021

“The repair work went fine. It was all the time leading up to the repair that was frustrating. Understand that it's hard right now to get replacement equipment for pools...it wasn't the time it took. It was the complete lack of communication on what was going on. Also, when someone did finally come out to our home to inspect for the issue (which was already identified by the cleaning team two months prior) he left because our dogs were in the backyard. There is someone at our home all day every day, all he had to do was knock on the door and we would have brought the dogs inside. Instead, he just left and we had to reschedule the appointment. After the problem was identified for the second time my husband was told my the tech that he would go check to see if the part was available and give us a call to update on ETA for the repair...a week later I had to call in to find out the part was on order with no estimated time of arrival so the repair could be completed. We are understandable people, all we ask is to be updated/followed up with so we know what is going on.”

Review by
05/21/2021

No review comments provided

Review by
05/21/2021

“The only one who can be trusted with timely follow up to calls or emails is Katie as sales representation is a bad reflection to the organization. Repair and remodel team.”

Review by
04/28/2021

“Just started this month, so far, so good!”

Review by
04/28/2021

“All the folks I have worked with at Integrity have been amazing, From Mike Harrigan in sales, Ricardo, Luke and Justin on the reno crew and plaster care. Isabella, Sarah, Brendan in the office to Bryce, Steven, Uriel, Miles, Javier, Ernesto, Nathaniel, Steve and Anthony in repair/tech/ maintenance. Only minor bumps along the way and Integrity is taking care of us !”

Review by
04/28/2021

No review comments provided

Review by
04/28/2021

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Review by
04/28/2021

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Review by
04/21/2021

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Review by
04/21/2021

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Review by
04/21/2021

“Professional and personable! Everyone I have spoken to or interacted with are great! My pool has never looked better!”

Review by
04/20/2021

No review comments provided

Review by
04/19/2021

“Everyone has been very friendly, punctual, professional, and overall helpful.”

Review by
04/19/2021

No review comments provided

Review by
04/18/2021

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Review by
04/16/2021

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Review by
04/16/2021

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Review by
04/16/2021

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Review by
04/16/2021

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Review by
04/16/2021

“Most definitely Recommend!”

Review by
04/16/2021

“Lukas has been doing a great job tending to my pool.”

Review by
04/16/2021

“Courteous, knowledgeable highly recommend”

Review by
04/16/2021

No review comments provided

Review by
04/16/2021

No review comments provided

Review by
04/09/2021

“We have had a really hard time getting in touch with anyone and have been waiting three weeks to schedule a discussion with integrity to get a quote to install a pentair remote on the pool equipment in our new house. Presumably this is due to the freeze, but we are unsure”

Review by
04/05/2021

“The service by Miles was excellent!”

Review by
04/05/2021

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Review by
04/05/2021

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Review by
04/05/2021

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Review by
04/04/2021

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Review by
04/04/2021

“Excellent service. They kept pool in good condition while waiting for new pool equipment following winter storm. They essentially had to redo all pool equipment and did a superb job. Due to shortages of equipment pads they worked us in and had slab poured so equipment could be up and running. Fantastic service.”

Review by
04/04/2021

No review comments provided

Review by
03/30/2021

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Review by
03/30/2021

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Review by
03/29/2021

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Review by
03/28/2021

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Review by
03/28/2021

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Review by
03/28/2021

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Review by
03/28/2021

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Review by
03/28/2021

“Overall workmanship was good, however communication was spotty. We're also still waiting resolution of some grout problems and repair of damage to our existing deck, it's been 3 weeks since our last payment.”

Review by
03/28/2021

“They came out pretty quickly and assessed my suction side leak and recommended a suction manifold rebuild. It was the right choice.”

Review by
03/26/2021

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Review by
03/26/2021

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Review by
03/25/2021

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Review by
03/25/2021

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Review by
03/25/2021

“Mathew my pool cleaner is terrific, but the follow up on my new fountain pump install and leak detection has been terrible.”

Review by
03/24/2021

No review comments provided

Review by
03/23/2021

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Review by
03/23/2021

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Review by
03/23/2021

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Review by
03/23/2021

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Review by
03/23/2021

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Review by
03/23/2021

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Review by
03/23/2021

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Review by
03/23/2021

“Miles did an amazing job accessing the damage to our hotel during Winter Storm Uri!”

Review by
03/23/2021

“James, the tech came out to assess my pool equipment damage—did good job —very polite and professional”

Review by
03/23/2021

No review comments provided

Review by
03/23/2021

No review comments provided

Review by
03/23/2021

“Quality of work was good. Communication needs improvement, not only to customer but between Integrity and subs. There was constant confusion on several phases.”

Review by
03/23/2021

“Integrity Pools quote was very unprofessional, I emailed and called them to get a more specific quote but they never responded. They charge $125.00 for the quote while the competition did charge nothing.”

Review by
02/18/2021

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Review by
02/17/2021

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Review by
02/17/2021

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02/17/2021

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02/17/2021

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Review by
02/11/2021

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Review by
02/10/2021

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Review by
02/10/2021

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Review by
02/10/2021

“I think the comments below will illuminate why a rated you with a 2 star.”

Review by
02/10/2021

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Review by
02/05/2021

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02/05/2021

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Review by
02/05/2021

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Review by
02/05/2021

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Review by
02/05/2021

“They did a great job! Five stars are everything!”

Review by
02/05/2021

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Review by
02/05/2021

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Review by
02/05/2021

“They seemed like nice people but I haven't been pleased about their performance. I have had complaints I feel they never addressed about the plastering quality. The servicing of our pool has not been very well either.”

Review by
02/03/2021

No review comments provided

Review by
02/03/2021

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Review by
02/03/2021

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Review by
02/03/2021

“Less than a year after complete remodel (plaster and brand new equipment), encountered filter issue and leaking booster pump. Literally had 6 different reps come out and NEVER fixed the issue. Still have a high pressure reading on my filter (over 30 even when it’s broken down and completely cleaned out) and my booster pump is leaking more water than ever any time I turn on the Polaris.”

Review by
02/01/2021

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Review by
02/01/2021

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Review by
02/01/2021

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02/01/2021

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Review by
02/01/2021

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Review by
01/30/2021

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Review by
01/30/2021

“I have already recommended. Neighbors talk.”

Review by
01/29/2021

“very professional from Sales to workmanship”

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