Integrity Pools
3rd year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Integrity Pools has received 4.4 out of 5 stars based on 1378 customer surveys conducted through Our Research Partners.
5
954
4
158
3
127
2
92
1
47
3rd year as a Best Pick Call
"Integrity Pools is a trusted name throughout DFW. Our goal is to provide the highest level of honesty and integrity in everything we do, from pool remodels to equipment repair and weekly pool cleaning. We welcome the opportunity to provide a free estimate for your pool needs."

Matthew Dunshea | Owner
Company Information
Services Offered
Integrity Pools is a full-service pool company offering weekly maintenance, pool resurfacing, and pool renovation for residential and commercial customers. The company also installs pool tile, pool coping, water features, concrete decks, travertine paver decks, outdoor kitchens, patio covers, and arbors.
Warranty
Integrity Pools offers a three-year warranty on all workmanship and a three-year manufacturer's warranty on equipment replacements.
Company History
The company started in 2009.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Additional Information
Integrity Pools offers products by Pentair, Jandy, Hayward, Wet Edge, Hydrazzo, and Pebble Tec.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake
Address
1263 N Plano Road
Richardson, TX 75081
Hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
Closed
Sun
Closed
Licenses
TICL 489

Compiled Score:

Integrity Pools has received 4.4 out of 5 stars based on 1378 customer surveys conducted through Our Research Partners.
5
954
4
158
3
127
2
92
1
47
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
09/26/2022

“While the end result was satisfactory, what it took to get it there (filing a complaint with BBB) was unsatisfactory. I would give it one star based on first go around with Integrity - but I gave it two because the did fix it, eventually.”

Review by
09/19/2022

“I think they have a lot of departments, which are good and professional. They don't seem to communicate well between themselves.”

Review by
09/07/2022

No review comments provided

Review by
09/06/2022

“Chemicals are perfectly balanced every time!”

Review by
09/06/2022

No review comments provided

Review by
09/05/2022

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Review by
09/04/2022

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09/04/2022

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09/04/2022

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09/04/2022

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09/04/2022

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09/04/2022

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09/04/2022

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Review by
09/04/2022

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Review by
09/04/2022

“I was only with them about a year, but I could not recommend them as a pool service.”

Review by
09/04/2022

“Had 4-5 different pool techs in a 6 month period. Sometimes they would come on Saturday (when we use the pool), so useless. Service department is incompetent and I had to fix my lights myself because they couldn't figure out how. Final service they totally unbalanced and saturated the pool resulting in weeks of white residue. Worst pool service provider I've ever had or heard of.”

Review by
09/04/2022

No review comments provided

Review by
09/03/2022

“for the most part a good job, schedule took longer than anticipated”

Review by
09/02/2022

“I was really looking forward with them until our month project turned in to a four or five month project. Everything that could have possibly gone wrong, went wrong.”

Review by
08/17/2022

“Integrity Pools damaged my property. They've somewhat fixed it, and now they are sending me a bill for fixing what they've damaged.”

Review by
08/15/2022

No review comments provided

Review by
08/15/2022

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Review by
08/15/2022

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Review by
08/15/2022

“They are very quick to respond and have helped us get our pool back up to good pool quality status!”

Review by
08/15/2022

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Review by
08/15/2022

“The service technician has been inconsistent. There have been four different technicians in a six-week period.”

Review by
08/15/2022

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08/12/2022

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08/12/2022

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08/12/2022

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08/12/2022

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08/11/2022

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08/11/2022

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08/11/2022

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Review by
08/11/2022

“Excellent service so far!”

Review by
08/11/2022

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08/11/2022

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08/11/2022

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08/11/2022

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08/11/2022

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08/11/2022

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08/08/2022

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08/08/2022

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08/08/2022

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Review by
08/01/2022

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08/01/2022

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Review by
07/30/2022

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Review by
07/28/2022

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Review by
07/27/2022

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Review by
07/27/2022

“The company is hard to get consistent service. My pool cleaning service is usually late and incomplete.”

Review by
07/25/2022

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07/24/2022

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07/23/2022

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07/21/2022

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07/21/2022

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07/21/2022

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07/21/2022

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Review by
07/21/2022

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Review by
07/21/2022

“They were very professional. They were good at communicating with us. The work is very good quality.”

Review by
07/21/2022

“I think they are good.”

Review by
07/21/2022

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07/21/2022

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07/21/2022

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07/21/2022

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Review by
07/21/2022

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Review by
07/21/2022

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Review by
07/21/2022

“We have been using Integrity Pools to perform weekly maintenance for about two months now. Patrick, our technician, has been great. Does a great job keeping our pool cleaned and us well informed.”

Review by
07/21/2022

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07/21/2022

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07/21/2022

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07/21/2022

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07/21/2022

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07/21/2022

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Review by
07/21/2022

“They don't do the work they charge for.”

Review by
07/20/2022

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07/20/2022

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07/20/2022

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07/19/2022

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07/19/2022

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07/19/2022

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07/19/2022

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07/19/2022

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07/19/2022

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Review by
07/19/2022

“Poor communication, inconsistent scheduling, very little time spent per visit, spills left on pool deck”

Review by
07/19/2022

“pool cleaner is supposed to come on Friday. This past week, no one came, the week before they showed up late on Saturday.”

Review by
07/19/2022

“Service technician is inconsistent and does not arrive on any sort of schedule. One day, he sat in front of my house for an entire hour until I finally walked outside and asked if he was okay. He made up some excuse and finally serviced the pool. No wonder he's always late!”

Review by
07/19/2022

“I would not recommend this company to anyone. Their service is sloppy and incompetent. They don't show up on time and when they do they leave the lid off the skimmers.”

Review by
07/19/2022

“Techs weren't completing the advertised checklist: not brushing properly, not emptying the pool sweeper, and couldn't balance the chemicals properly because all they know to do is dump excessive chlorine into the pool each week.”

Review by
07/18/2022

No review comments provided

Review by
07/18/2022

“Trent does a fantastic job cleaning our pool. It's the cleanest it has ever been. And I love that we can alter our cleaning plan in whatever way we need to and any time.”

Review by
07/18/2022

“They did a very good job. They were very prompt in getting the job.”

Review by
07/15/2022

No review comments provided

Review by
07/15/2022

“Service just started in June and am pleased. Hopeful the quality service continues.”

Review by
07/15/2022

“Too soon to tell, first visit by Joel was fine, second visit by Lorenzo was somewhat problematic.”

Review by
07/15/2022

“I don’t feel valued as a customer. I’m a new customer and trying to give them a chance. To reach customer service you always get a voicemail and replies to an email are SLOW.”

Review by
07/14/2022

No review comments provided

Review by
07/12/2022

“They came to give an estimate quickly and immediately got the pool looking better than ever”

Review by
07/12/2022

No review comments provided

Review by
07/12/2022

No review comments provided

Review by
07/12/2022

No review comments provided

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