Hours of Operation
Business Address
1263 N Plano Road
Richardson, TX 75081
Company Details
Services Offered
- Pool Cleaning Services
- Pool Construction and Installation
- Pool Maintenance Services
- Pool Resurfacing and Renovation
- Water Features and Outdoor Living
Services Not Offered
Not specified
Minimum Job
Not specified
Warranty
- 3-year manufacturer warranty on equipment replacements
- 3-year workmanship warranty
Additional Information
Employee Information
- Background Checked
- Drug Tested
- Marked Vehicles
- Wear Uniforms
Insurance Coverage
General Liability Insurance
Workers' Compensation Insurance
Company History
Distinctions
Not specified
About this company
"Integrity Pools is a trusted name throughout DFW. Our goal is to provide the highest level of honesty and integrity in everything we do, from pool remodels to equipment repair and weekly pool cleaning. We welcome the opportunity to provide a free estimate for your pool needs."
— Matthew Dunshea, Owner
License
TICL 489
Ratings & Reviews
Compiled Score:
Integrity Pools has received 4.8 out of 5 stars based on 909 customer reviews. Learn about Our Research Process.
Erin Calhoun
3 months ago
There is a reason Integrity Pools was on the Best Pick Reports. We weren’t even sure we could a decent size pool in our yard, but David came in with an incredible design and made it come to life with the help and huge efforts of their contractors. They’ve been around a while and knew who to call or where to go when we hit any bumps with electrical, plumbing, patio etc. Dustin was the lead on the build process and was very easy to get in touch with and kept us updated throughout. 10/10 recommend Integrity Pools.
Tejo Pydipati
3 months ago
David was very responsive and helpful in our scope development process. He visited the property, took detailed measurements and helped us sketch out ideas. We got what we thought we wanted from the design without any issues and his collaborative, non-pressuring approach made it easy to work with for first time pool owners. If you’re in the market for a pool builder with a service mindset, please consider David and his team!
Kim Caston
6 months ago
Our pool has never looked better with Josh and Integrity Pools. We used them for tile replacement and then for comprehensive weekly cleaning. Excellent work. Josh leaves a written report on our patio after every visit detailing his work. Price is reasonable - less than our former company and they do more work. Highly recommend!
Daniel Calhoun
3 months ago
Worked with David from Integrity Pools to design and build our dream pool, patio, and outdoor kitchen. David rendered the designs up in 3D software, and walked us through the entire project life cycle. They were transparent in pricing, and everything was detailed and spelled out in our contract. The team was responsive and worked with us throughout the entire life of the project. Our end result is beyond our expectations, within your planned budget, and true to life to what was in the 3D rendering.
Maria Frenkel
3 months ago
David Presendofer and I have been talking about remodeling my pool for several years. I was finally able to do it, David did an awesome job. Trace Parker my project manager stayed on top of every detail. I highly recommend using Integrity Pools. I'm so excited about my beautiful pool!
No review comments provided
Dallas, TX Homeowner
"They did exactly what they said they would do and in the timeframe that they said. I can't complain."
Cathy P.
Carrollton, TX
No review comments provided
Michael Z.
Carrollton, TX
"While the end result was satisfactory, what it took to get it there (filing a complaint with BBB) was unsatisfactory. I would give it one star based on first go around with Integrity - but I gave it two because the did fix it, eventually."
Allen, TX Homeowner
No review comments provided
Olinda L.
Coppell, TX
"I think they have a lot of departments, which are good and professional. They don't seem to communicate well between themselves."
Dallas, TX Homeowner
"They did not clean up"
Don B.
Allen, TX
No review comments provided
Irving, TX Homeowner
"Chemicals are perfectly balanced every time!"
Amy S.
Richardson, TX
No review comments provided
Frisco, TX Homeowner
No review comments provided
Plano, TX Homeowner
No review comments provided
Jim P.
Colleyville, TX
"I was only with them about a year, but I could not recommend them as a pool service."
Richardson, TX Homeowner
No review comments provided
Kurt B.
Bedford, TX
No review comments provided
Carol W.
Grapevine, TX
No review comments provided
McKinney, TX Homeowner
No review comments provided
Mesquite A.
Mesquite, TX
No review comments provided
Allen, TX Homeowner
No review comments provided
Dallas, TX Homeowner
No review comments provided
Chrissy B.
Watauga, TX
No review comments provided
Chelsea P.
Richardson, TX
"Had 4-5 different pool techs in a 6 month period. Sometimes they would come on Saturday (when we use the pool), so useless. Service department is incompetent and I had to fix my lights myself because they couldn't figure out how. Final service they totally unbalanced and saturated the pool resulting in weeks of white residue. Worst pool service provider I've ever had or heard of."
Alan H.
Dallas, TX
"for the most part a good job, schedule took longer than anticipated"
Plano, TX Homeowner
"I was really looking forward with them until our month project turned in to a four or five month project. Everything that could have possibly gone wrong, went wrong."
Coppell, TX Homeowner
"Integrity Pools damaged my property. They've somewhat fixed it, and now they are sending me a bill for fixing what they've damaged."
Raun S.
McKinney, TX
No review comments provided
Southlake, TX Homeowner
No review comments provided
Robert S.
Dallas, TX
"The service technician has been inconsistent. There have been four different technicians in a six-week period."
Highland Village, TX Homeowner
No review comments provided
North Richland Hills, TX Homeowner
No review comments provided
Garland, TX Homeowner
"They are very quick to respond and have helped us get our pool back up to good pool quality status!"
Ileana V.
Dallas, TX
No review comments provided
Renee S.
Carrollton, TX
No review comments provided
Dallas, TX Homeowner
No review comments provided
Plano, TX Homeowner
No review comments provided
Plano, TX Homeowner
No review comments provided
Les J.
Dallas, TX
No review comments provided
Frisco, TX Homeowner
No review comments provided
David F.
Dallas, TX
"Excellent service so far!"
Joel D.
Rowlett, TX
No review comments provided
Arlington, TX Homeowner
No review comments provided
Mesquite, TX Homeowner
No review comments provided
Grapevine, TX Homeowner
No review comments provided
Arlington, TX Homeowner
No review comments provided
Plano, TX Homeowner
No review comments provided
Richardson, TX Homeowner
No review comments provided
North Richland Hills, TX Homeowner
No review comments provided
Delmonte B.
Mansfield, TX
No review comments provided
Southlake, TX Homeowner
No review comments provided
Jeff L.
Irving, TX
No review comments provided
Scott T.
Farmers Branch, TX
No review comments provided
Denise B.
Richardson, TX
No review comments provided
Neal C.
Plano, TX
No review comments provided
Sachse, TX Homeowner
No review comments provided
Flower Mound, TX Homeowner
"The company is hard to get consistent service. My pool cleaning service is usually late and incomplete."
Wendell S.
Allen, TX
No review comments provided
Ed S.
Grapevine, TX
No review comments provided
Mike G.
Frisco, TX
No review comments provided
Amy G.
Arlington, TX
No review comments provided
Dana F.
Rockwall, TX
No review comments provided
Dallas, TX Homeowner
No review comments provided
Allen, TX Homeowner
No review comments provided
Arlington, TX Homeowner
No review comments provided
Jared W.
Rowlett, TX
No review comments provided
Rockwall, TX Homeowner
"I think they are good."
Garland, TX Homeowner
No review comments provided
Plano, TX Homeowner
No review comments provided
Jenny C.
Plano, TX
No review comments provided
Irving, TX Homeowner
No review comments provided
John A.
Grand Prairie, TX
No review comments provided
Garland, TX Homeowner
No review comments provided
Rory H.
Dallas, TX
No review comments provided
Arlington, TX Homeowner
No review comments provided
Diane B.
Carrollton, TX
No review comments provided
Southlake, TX Homeowner
No review comments provided
Hurst, TX Homeowner
No review comments provided
Bedford, TX Homeowner
No review comments provided
Dallas, TX Homeowner
"They don't do the work they charge for."
Greg L.
Irving, TX
"We have been using Integrity Pools to perform weekly maintenance for about two months now. Patrick, our technician, has been great. Does a great job keeping our pool cleaned and us well informed."
Joanne H.
Frisco, TX
"They were very professional. They were good at communicating with us. The work is very good quality."
Gerry C.
Dallas, TX
No review comments provided
Arlington, TX Homeowner
No review comments provided
David P.
Carrollton, TX
No review comments provided
Garland, TX Homeowner
No review comments provided
Crystal C.
McKinney, TX
No review comments provided
Dallas, TX Homeowner
No review comments provided
Bren S.
Rockwall, TX
No review comments provided
Margaret W.
Richardson, TX
No review comments provided
Dallas, TX Homeowner
"Poor communication, inconsistent scheduling, very little time spent per visit, spills left on pool deck"
Dallas, TX Homeowner
"Techs weren't completing the advertised checklist: not brushing properly, not emptying the pool sweeper, and couldn't balance the chemicals properly because all they know to do is dump excessive chlorine into the pool each week."
Stephen F.
Richardson, TX
No review comments provided
Chris T.
Allen, TX
No review comments provided
Emily D.
Arlington, TX
No review comments provided
Nick J.
Keller, TX
No review comments provided
Aubrey, TX Homeowner
"Service technician is inconsistent and does not arrive on any sort of schedule. One day, he sat in front of my house for an entire hour until I finally walked outside and asked if he was okay. He made up some excuse and finally serviced the pool. No wonder he's always late!"
Dominic P.
Wylie, TX
"I would not recommend this company to anyone. Their service is sloppy and incompetent. They don't show up on time and when they do they leave the lid off the skimmers."
Plano, TX Homeowner
No review comments provided
Aaron P.
Flower Mound, TX
"pool cleaner is supposed to come on Friday. This past week, no one came, the week before they showed up late on Saturday."
Robert A.
Arlington, TX
"I did not have repair work done on my pool. However, I do use the weekly pool cleaning service. I am pretty disappointed in the pool cleaning service. On the first trip, the person spilled chemicals on my lawn and killed a 3ftx4ft spot. They did come out to repair it by replacing the burned grass with turf. Unfortunately with our drought, it hasn't grown back. There was a miscommunication with the tasks performed at my level of service. I believe I was told that on the first tier of service they emptied pool cleaner nets and skimmers. They don't. They just adjust chemicals. Also, the pool guy left the pool timer doors open. We haven't had rain so nothing was shorted out or any damage done. It was just lack of detail. For the nearly $200/month, I think I'll add my own chemicals since I'm already cleaning the other items."
Will G.
Dallas, TX
"Trent does a fantastic job cleaning our pool. It's the cleanest it has ever been. And I love that we can alter our cleaning plan in whatever way we need to and any time."
Frisco, TX Homeowner
No review comments provided
Robert G.
Plano, TX
"They did a very good job. They were very prompt in getting the job."
Mary L.
Sunnyvale, TX
No review comments provided
Jaime A.
Allen, TX
"Service just started in June and am pleased. Hopeful the quality service continues."
Farmers Branch, TX Homeowner
"Too soon to tell, first visit by Joel was fine, second visit by Lorenzo was somewhat problematic."
Dallas, TX Homeowner
"I don’t feel valued as a customer. I’m a new customer and trying to give them a chance. To reach customer service you always get a voicemail and replies to an email are SLOW."
Dallas, TX Homeowner
No review comments provided
Linda W.
Plano, TX
No review comments provided
Waleed A.
Richardson, TX
No review comments provided
Richardson, TX Homeowner
No review comments provided
Ben B.
Plano, TX
No review comments provided
Brent H.
Carrollton, TX
No review comments provided
Dana J.
Wylie, TX
No review comments provided
Shelly T.
Aubrey, TX
"I just signed on for routine maintenance. Too early to tell if I’d refer them or not."
Mat H.
Dallas, TX
No review comments provided
Buck P.
Plano, TX
No review comments provided
Linda R.
Celina, TX
No review comments provided
Plano, TX Homeowner
No review comments provided
Plano, TX Homeowner
No review comments provided
Plano, TX Homeowner
No review comments provided
Southlake, TX Homeowner
"They came to give an estimate quickly and immediately got the pool looking better than ever"
Dallas, TX Homeowner
No review comments provided
Sai P.
Grand Prairie, TX
No review comments provided
Stephanie H.
Plano, TX
No review comments provided
Denton, TX Homeowner
"They cleaned my pool efficiently and quickly!"
Mark G.
McKinney, TX
"Every technician has been super friendly and helpful. They are extremely knowledgeable and do a fantastic job each week."
Laurie S.
Garland, TX
No review comments provided
David G.
The Colony, TX
No review comments provided
Richardson, TX Homeowner
No review comments provided
Hurst, TX Homeowner
No review comments provided
Tianna B.
Richardson, TX
No review comments provided
Alisa B.
McKinney, TX
No review comments provided
Richardson, TX Homeowner
No review comments provided
Jim G.
Grapevine, TX
No review comments provided
Duane M.
Dallas, TX
"They've always been professional, friendly, and have informed me of any delays. They came when they said they would."
Debra W.
Mesquite, TX
No review comments provided
Euless, TX Homeowner
No review comments provided
Richardson, TX Homeowner
No review comments provided
Kathy L.
Arlington, TX
No review comments provided
Plano, TX Homeowner
No review comments provided
Prosper, TX Homeowner
No review comments provided
Patrick D.
Cedar Hill, TX
No review comments provided
Jeremy S.
Irving, TX
No review comments provided
Richardson, TX Homeowner
No review comments provided
Trophy Club, TX Homeowner
No review comments provided
Southlake, TX Homeowner
No review comments provided
Dwayne S.
Redoak, TX
No review comments provided
Plano, TX Homeowner
No review comments provided
Dallas, TX Homeowner
No review comments provided
Arlington, TX Homeowner
No review comments provided
Highland Village, TX Homeowner
No review comments provided
Arlington, TX Homeowner
"I had a lot of trouble with my pool, and it was in bad condition. They came out and assessed the situation. It did take a while, but they did address it. It looks beautiful now."
Jerry G.
Garland, TX
"My pool is just never clean. Even after the technician leaves the pool remains dirty. He just does what he says he’s contracted to do and then goes but the objective of leaving a cleaned pool is never met."
Arlington, TX Homeowner
No review comments provided
Irving, TX Homeowner
No review comments provided
Cameron L.
Richardson, TX
No review comments provided
Richardson, TX Homeowner
No review comments provided
Plano, TX Homeowner
No review comments provided
Plano, TX Homeowner
No review comments provided
Dennis B.
Richardson, TX
No review comments provided
Arlington, TX Homeowner
No review comments provided
Dallas, TX Homeowner
"Our pool tech ,Davin, has been exceptional."
Grapevine, TX Homeowner
No review comments provided
Dallas, TX Homeowner
No review comments provided
Lewisville, TX Homeowner
"Nothing wrong in particular, but I just rarely refer anymore. I have been burned before by vendors that do amazing work for me and then it goes south with who I refer to. Nothing to do with you or your work."
Jason E.
Lucas, TX
"They are consistent with their service and have good communication. I don't have to stress knowing when they are coming with having dogs. I like that they have that slip they leave me with at the end for what needs to be done."
Plano, TX Homeowner
No review comments provided
Hugh S.
Richardson, TX
No review comments provided
Dallas, TX Homeowner
"I would rate this one a six because I am a new customer."
Grapevine, TX Homeowner
No review comments provided
Wylie, TX Homeowner
"Blake was very responsive and detailed in the coping tiling proposal as well as in the light replacement proposal Joel did really a good job in servicing my pool during a very hot period."
Alex A.
Dallas, TX
No review comments provided
Lily L.
Arlington, TX
"So far, the communication and service have been excellent!"
Erika M.
Plano, TX
"Good value for money, very professional."
Anders L.
Plano, TX
"Communication with the office staff has been difficult and it seems like the equipment repair and leak repair department do not communicate with one another."
Amy P.
McKinney, TX
"My initial requests were 3: start pool cleaning service, repair pool light and small leak causing air in the lines and tile repair from the winter storm damage. Initial visit was fine and chemicals were added to the pool-3 weeks went by and no communication about cleaning service. The I was told that cleaning can’t start until repairs are done and that repair services are 4-5 weeks out. This should have been communicated day one. The only reason I stayed with integrity was the diligence of the tile repair person who helped me Get things on track on the cleaning service."
Rusty S.
Irving, TX
"I am new to using a pool service so don’t really have a comparison. I appreciate that I don’t have to deal with the testing and chemicals anymore."
Hurst, TX Homeowner
No review comments provided
Tim S.
Murphy, TX
No review comments provided
Jason M.
Sunnyvale, TX
No review comments provided
Jim C.
Dallas, TX
No review comments provided
Sabrina W.
Frisco, TX
"Integrity service techs are professional, knowledgeable, dependable, friendly. It's good to have a pool service we can trust."
Robert H.
Dallas, TX
"I think there were a couple of hiccups in the beginning. In terms of cleaning quality, the issue was addressed, but I think there were undertrained cleaners. They spent about 10 to 20 minutes cleaning. The issue was addressed later on. There were 1 or 2 times when the cleaning was skipped. That was not a good experience. I do not know if there was a shortage of cleaners or if they were struggling with something. I stayed patient with them."
Sajjad A.
Dallas, TX
No review comments provided
Vincent F.
Plano, TX
"Lack of communication and promise deliveries that were not met. Pool project was set for two weeks starting May 24th. It’s now July 6th and still waiting with NO completion date set."
Joe J.
Allen, TX
"I just started service"
Juan R.
Plano, TX
No review comments provided
Tamara W.
McKinney, TX
"We are in week 17 of what was supposed to be a 3-4 week project. Things have been done incorrectly, incompletely and very sloppily. Communication is horrendous. Messages are not relayed internally and communication with me is rarely done without my initiation and even then it is inaccurate and incomplete. Requests to have managers speak with me go unfulfilled and texts messages to them repeatedly go unanswered. Managers make empty promises and their assurances that things will improve have no basis in reality. Things do not get better. Often, subs will show up and ask me what the issues actually are. They are not briefed adequately and occasionally show up unprepared for the work that needs to be done. My requests to work with management on more efficient solutions also go unanswered. It is painfully obvious to me that despite their claims to the contrary, they care very little about the job being done and not at all about customer service or satisfaction. There are a couple of field supervisors and subs who truly care about the job being done, but it is also clear that they do not get the required support from management and it often leaves them in untenable positions. They make assurances that management does not allow them to fulfill. After 17 weeks, I am extremely disappointed and frustrated in how the management at Integrity has ignored their responsibilities to the customer in service, communication, support and commitment."
Richard T.
Mckinney, TX
No review comments provided
Southlake, TX Homeowner
No review comments provided
Susan S.
Farmers Branch, TX
No review comments provided
Lester B.
Euless, TX
"Price is pretty much the standard for weekly pool cleaning and I have had not issues with service or communicaiton."
Tom D.
Plano, TX
No review comments provided
Richardson, TX Homeowner
"Just starting a project with Integrity, but they are very professional in preparing the quote."
David M.
McKinney, TX
No review comments provided
Parker, TX Homeowner
"The tile work had to be redone 3 times, the woman who was supposed to help through the remodel was rude, unresponsive and blamed me the customer for their lack of coordination with the remodel team, she was then fired and the new person who took the account has been nicer but there still remains open items to be resolved months after the project started. My skimmer was clogged by the sloppy work and needs cleared and one of my spa valves wasn’t glued on and needs attached to the spa"
Shannon M.
Lucas, TX
No review comments provided
Christopher W.
Addison, TX
No review comments provided
Curt S.
Keller, TX
"While the communication with Jill in the office has been excellent, the work is not finished since the contractors have messed up. According to Integrity Pools the work is completed - they said pool was ready for me to use for the July 4th weekend. However, when I checked it, there was a ton of sand on the steps of the pool and the floor (from not getting brushed well enough) and a dirt stain on the steps from not keeping it clean. And this is after their guy had just finished his service. The feeder pipe and vacuum connection have disappeared and so I have to manually feed the pool until they figure out what happened. The jet eye balls installed have a bigger opening than what I had originally. So the circulation is not as good. My hope is that integrity pools will resolve all my issues that their contractor has messed up. But until that happens, I will not recommend them to anyone I care for."
Rupande P.
Frisco, TX
No review comments provided
Lou A.
Lucas, TX
"Good service"
Paul E.
Carrollton, TX
No review comments provided
Aaron G.
Dallas, TX
No review comments provided
Larry S.
Carrollton, TX
"The pool was looking great at first, which is awesome. It seems the pool cleaning guy only takes a quick 10 minutes and is gone. Seems like he is in a rush. I believe my service includes a once a month pool vacuum which I think is at the beginning of the month. Don't think he vacuumed on this past Monday first of the month. Overall still looks good."
Richard P.
Grand Prairie, TX
No review comments provided
Plano, TX Homeowner
No review comments provided
Ziggy I.
Bedford, TX
"Integrity Pools is customer centered, knowledgeable of pool maintenance and pool equipment and especially friendly on the phone. My questions are answered as promptly and possible. Any issue is taken care of as soon as possible."
Barbara D.
Dallas, TX
No review comments provided
Dallas, TX Homeowner
No review comments provided
Juandre P.
Prosper, TX
"After my previous pool cleaning company could not clean my pool, I called Integrity, and they were able to visit my property on the following Monday (I called them on a Fri.). On the initial visit, the tech was able to turn the pool from green to blue in a matter of no time. I look forward to seeing the work Integrity will do with the pool."
Raphael M.
Carrollton, TX
No review comments provided
Rowlett, TX Homeowner
"Professional and dependable, good customer service."
Andy L.
Plano, TX
No review comments provided
John V.
The Colony, TX
No review comments provided
Keller, TX Homeowner
No review comments provided
Debbie R.
Dallas, TX
No review comments provided
Roger M.
Hurst, TX
No review comments provided
Debra B.
Carrollton, TX
No review comments provided
Mark N.
McKinney, TX
"Sales and initial bidding process was great; scheduling and communication afterwards was not. I had to follow up multiple times to identify timeline after many estimated dates were missed without notice."
Jason S.
Rockwall, TX
"Workers were competent but they no-showed 4 times before finally doing the job. Janet kept promising they'd show but the promises weren't kept. Because of the no-shows I would have some hesitation about using the company again. But they did get the job done eventually."
Jim B.
Lewisville, TX
No review comments provided
Jared C.
Arlington, TX
No review comments provided
Kay B.
Irving, TX
No review comments provided
Houston R.
Garland, TX
No review comments provided
James P.
Garland, TX
"prompt professional service"
John S.
Flower Mound, TX
No review comments provided
Li M.
Parker, TX
No review comments provided
North Richland Hills, TX Homeowner
No review comments provided
Frank S.
Cedar Hill, TX
No review comments provided
Dallas, TX Homeowner
No review comments provided
Hermie E.
Keller, TX
No review comments provided
David B.
Plano, TX
No review comments provided
Steve M.
Arlington, TX
"I do not receive a report of the levels in my pool or receive the service that is indicated on my agreement each week. I have had weeks where it was supposed to be the time to run the vacuum and even that did not occur."
Kimberley A.
Richardson, TX
"Very impressed thus far, but waiting on information from the leak detection."
Arlington, TX Homeowner
"Your prices are high your quality is good but your workers don’t do what there supposed to do what I see"
David I.
Arlington, TX
"Currently no we've only experienced ONE time that the cleaning was on point with the list and what we have been paying for."
Cynthia B.
Garland, TX
No review comments provided
Mckinney, TX Homeowner
"I still recommend Integrity, although I have noticed that the service has declined recently. The cleaners spend very little time cleaning pool. The pool is not getting brushed each time There seems to be a steady turnover as I’ve had three different ones since mid-March."
Keller, TX Homeowner
No review comments provided
Bob M.
Coppell, TX
No review comments provided
Lin L.
Richardson, TX
No review comments provided
Tanya D.
Richardson, TX
No review comments provided
Rick B.
Plano, TX
No review comments provided
Yoshi I.
Plano, TX
No review comments provided
Paul F.
Dallas, TX
No review comments provided
Jerry T.
Dallas, TX
"I have to keep contacting Integrity Pools for things you are supposed to be following up with me on. Has led to delays and not a good experience for anything outside of weekly regular pool cleaning. That part has been good."
Mike R.
Frisco, TX
"The repair work went fine. It was all the time leading up to the repair that was frustrating. Understand that it's hard right now to get replacement equipment for pools...it wasn't the time it took. It was the complete lack of communication on what was going on. Also, when someone did finally come out to our home to inspect for the issue (which was already identified by the cleaning team two months prior) he left because our dogs were in the backyard. There is someone at our home all day every day, all he had to do was knock on the door and we would have brought the dogs inside. Instead, he just left and we had to reschedule the appointment. After the problem was identified for the second time my husband was told my the tech that he would go check to see if the part was available and give us a call to update on ETA for the repair...a week later I had to call in to find out the part was on order with no estimated time of arrival so the repair could be completed. We are understandable people, all we ask is to be updated/followed up with so we know what is going on."
Derek A.
Dallas, TX
"The only one who can be trusted with timely follow up to calls or emails is Katie as sales representation is a bad reflection to the organization. Repair and remodel team."
David C.
Coppell, TX
"Just started this month, so far, so good!"
Garry G.
Garland, TX
"All the folks I have worked with at Integrity have been amazing, From Mike Harrigan in sales, Ricardo, Luke and Justin on the reno crew and plaster care. Isabella, Sarah, Brendan in the office to Bryce, Steven, Uriel, Miles, Javier, Ernesto, Nathaniel, Steve and Anthony in repair/tech/ maintenance. Only minor bumps along the way and Integrity is taking care of us !"
Kay T.
Rowlett, TX
No review comments provided
Sam G.
Richardson, TX
No review comments provided
Diana W.
Mckinney, TX
No review comments provided
Kristen D.
Dallas, TX
No review comments provided
Diane H.
Grapevine, TX
No review comments provided
Garland, TX Homeowner
"Professional and personable! Everyone I have spoken to or interacted with are great! My pool has never looked better!"
Thomas S.
Carrollton, TX
No review comments provided
Stacey B.
North Richland Hills, TX
No review comments provided
Michelle B.
Grand Prairie, TX
"Everyone has been very friendly, punctual, professional, and overall helpful."
Dallas, TX Homeowner
No review comments provided
Katherine L.
Irving, TX
No review comments provided
Bill B.
Cedar Hill, TX
No review comments provided
Robert N.
Arlington, TX
No review comments provided
Grand Prairie, TX Homeowner
No review comments provided
Sachse, TX Homeowner
No review comments provided
Philip A.
Fort Worth, TX
No review comments provided
Peter H.
Richardson, TX
"Most definitely Recommend!"
Rick B.
Plano, TX
"Lukas has been doing a great job tending to my pool."
Edward G.
Garland, TX
"Courteous, knowledgeable highly recommend"
Grand Prairie, TX Homeowner
"We have had a really hard time getting in touch with anyone and have been waiting three weeks to schedule a discussion with integrity to get a quote to install a pentair remote on the pool equipment in our new house. Presumably this is due to the freeze, but we are unsure"
Dallas, TX Homeowner
"The service by Miles was excellent!"
Mike O.
Ft Worth, TX
No review comments provided
Lynn Z.
Dallas, TX
No review comments provided
Charles C.
Duncanville, TX
No review comments provided
Jack S.
Flower Mound, TX
No review comments provided
Loraine L.
Dallas, TX
No review comments provided
Michael W.
Allen, TX
"Excellent service. They kept pool in good condition while waiting for new pool equipment following winter storm. They essentially had to redo all pool equipment and did a superb job. Due to shortages of equipment pads they worked us in and had slab poured so equipment could be up and running. Fantastic service."
Deborah F.
Dallas, TX
No review comments provided
Amy T.
Arlington, TX
No review comments provided
Hinkki C.
Parker, TX
No review comments provided
David W.
McKinney, TX
No review comments provided
Fort Worth, TX Homeowner
No review comments provided
Garland, TX Homeowner
No review comments provided
John M.
Fort Worth, TX
No review comments provided
Joe H.
Arlington, TX
"Overall workmanship was good, however communication was spotty. We're also still waiting resolution of some grout problems and repair of damage to our existing deck, it's been 3 weeks since our last payment."
Rob E.
Garland, TX
"They came out pretty quickly and assessed my suction side leak and recommended a suction manifold rebuild. It was the right choice."
Brian D.
Arlington, TX
No review comments provided
David K.
Plano, TX
No review comments provided
Plano, TX Homeowner
No review comments provided
Cena L.
Dallas, TX
No review comments provided
Brenda S.
Southlake, TX
"Mathew my pool cleaner is terrific, but the follow up on my new fountain pump install and leak detection has been terrible."
Darin F.
Dallas, TX
No review comments provided
Bill P.
Dallas, TX
No review comments provided
Dwight W.
McKinney, TX
No review comments provided
Kyle W.
Richardson, TX
No review comments provided
Neal Y.
Garland, TX
No review comments provided
Jenny S.
Plano, TX
No review comments provided
Marc L.
Dallas, TX
No review comments provided
Artemio D.
Dallas, TX
No review comments provided
Lewisville, TX Homeowner
No review comments provided
Glyn W.
McKinney, TX
No review comments provided
Paul B.
Dallas, TX
"Integrity Pools quote was very unprofessional, I emailed and called them to get a more specific quote but they never responded. They charge $125.00 for the quote while the competition did charge nothing."
Herman R.
Coppell, TX
"Miles did an amazing job accessing the damage to our hotel during Winter Storm Uri!"
L.Q.I.
Weatherford, TX
"James, the tech came out to assess my pool equipment damage—did good job —very polite and professional"
Jim M.
Plano, TX
"Quality of work was good. Communication needs improvement, not only to customer but between Integrity and subs. There was constant confusion on several phases."
Gary F.
Rowlett, TX
No review comments provided
Dallas, TX Homeowner
No review comments provided
Jacquie G.
Richardson, TX
No review comments provided
Allen, TX Homeowner
No review comments provided
Dallas, TX Homeowner
No review comments provided
Lavon, TX Homeowner
No review comments provided
Jack C.
Coppell, TX
No review comments provided
Taryn L.
Frisco, TX
No review comments provided
Caton C.
Dallas, TX
No review comments provided
Rebecca G.
Dallas, TX
"I think the comments below will illuminate why a rated you with a 2 star."
Timothy S.
Southlake, TX
"They seemed like nice people but I haven't been pleased about their performance. I have had complaints I feel they never addressed about the plastering quality. The servicing of our pool has not been very well either."
Plano, TX Homeowner
"They did a great job! Five stars are everything!"
Jackie A.
Dallas, TX
No review comments provided
Timothy A.
Bedford, TX
No review comments provided
Mesquite, TX Homeowner
No review comments provided
Jeff H.
Plano, TX
No review comments provided
Dallas, TX Homeowner
No review comments provided
Hossein N.
Plano, TX
No review comments provided
Guy C.
McKinney, TX
No review comments provided
Dallas, TX Homeowner
No review comments provided
Chris R.
Dallas, TX
No review comments provided
Russell S.
Rockwall, TX
"Less than a year after complete remodel (plaster and brand new equipment), encountered filter issue and leaking booster pump. Literally had 6 different reps come out and NEVER fixed the issue. Still have a high pressure reading on my filter (over 30 even when it’s broken down and completely cleaned out) and my booster pump is leaking more water than ever any time I turn on the Polaris."
Plano, TX Homeowner
No review comments provided
Maryam R.
Arlington, TX
No review comments provided
Neil G.
Richardson, TX
No review comments provided
E.-.9.
Frisco, TX
No review comments provided
Lulu S.
Richardson, TX
No review comments provided
Richardson, TX Homeowner
No review comments provided
Mark J.
Dallas, TX
"I have already recommended. Neighbors talk."
Kevin R.
Allen, TX
"very professional from Sales to workmanship"
Debbie J.
Plano, TX
No review comments provided
Diego C.
Plano, TX
No review comments provided
Frisco, TX Homeowner
No review comments provided
D.&.A.
Lucas, TX
No review comments provided
Ronnie S.
Arlington, TX
No review comments provided
Dinu C.
Allen, TX
No review comments provided
Russell P.
Dallas, TX
No review comments provided
G.H.C.
Richardson, TX
No review comments provided
Mesquite, TX Homeowner
No review comments provided
Troy W.
Plano, TX
No review comments provided
David L.
Plano, TX
No review comments provided
Arnold D.
Richardson, TX
No review comments provided
Hossein N.
Plano, TX
No review comments provided
McKinney, TX Homeowner
No review comments provided
Steve F.
Murphy, TX
No review comments provided
Dallas, TX Homeowner
No review comments provided
Patty P.
Irving, TX
"They were very professional and communicated on time. They would communicate whenever the service is due and any change in plans. If there were any changes, they worked with us. They had a very friendly staff."
Amit D.
Irving, TX
"We chose Integrity Pools based on our initial interactions with the company and positive track record. At this point in time I cannot give a full recommendation as our issues with workmanship have not yet been rectified."
Sam S.
Dallas, TX
"My pool guy only halfway sweeps the side of pool. He does not do a very good Job."
Berylin D.
Euless, TX
No review comments provided
Ben C.
Grand Prairie, TX
No review comments provided
Ralph S.
Garland, TX
No review comments provided
Kim B.
Lewisville, TX
No review comments provided
Bob D.
Garland, TX
No review comments provided
The Colony, TX Homeowner
No review comments provided
Nancy B.
Richardson, TX
No review comments provided
Richardson, TX Homeowner
No review comments provided
Shannon R.
Frisco, TX
No review comments provided
Jeff C.
Rockwall, TX
"Integrity Pools live up to their name."
Michelle S.
Parker, TX
"I have already recommended them!"
Leslie K.
Garland, TX
"Integrity Pools offers excellent high quality service."
Dallas, TX Homeowner
"They did a great job! Everything was perfect!"
Richardson, TX Homeowner
No review comments provided
Plano, TX Homeowner
No review comments provided
Dallas, TX Homeowner
No review comments provided
Coppell, TX Homeowner
No review comments provided
Dallas, TX Homeowner
No review comments provided
Russell W.
North Richland Hills, TX
No review comments provided
Chris P.
Murphy, TX
No review comments provided
Richardson, TX Homeowner
"Efficient, excellent job"
Richardson, TX Homeowner
"Our pool looks great! We have enjoyed it all summer."
Gloria G.
The Colony, TX
No review comments provided
Debbie C.
Parker, TX
No review comments provided
Dallas, TX Homeowner
No review comments provided
Frisco, TX Homeowner
No review comments provided
Adrian W.
Duncanville, TX
No review comments provided
The Colony, TX Homeowner
No review comments provided
Don K.
Keller, TX
No review comments provided
William D.
Frisco, TX
No review comments provided
Jon R.
Richardson, TX
No review comments provided
Elizabeth D.
Dallas, TX
"I was charged $125 to come out and fix a “leak” on the tightening seal of my DE filter. It was leaking there after they cleaned my filter. The tech that fixed the leak said that whoever Integrity had clean the filter must have got some DE around the seal and it wouldn’t seal tight. The only other thing the tech did was reset my led board on my control panel which I could have done myself in 2-3 minutes. I should have not been charged for something the the filter cleaning caused."
Brad P.
McKinney, TX
No review comments provided
Garland, TX Homeowner
No review comments provided
Richardson, TX Homeowner
No review comments provided
Plano, TX Homeowner
No review comments provided
Julie C.
Dallas, TX
No review comments provided
Dallas, TX Homeowner
No review comments provided
Jennifer K.
Plano, TX
No review comments provided
Khadeja R.
Arlington, TX
No review comments provided
Curtis H.
Dallas, TX
No review comments provided
Beverly R.
Garland, TX
No review comments provided
Steve R.
Dallas, TX
No review comments provided
Garland, TX Homeowner
No review comments provided
Dallas, TX Homeowner
No review comments provided
Kelley W.
Heath, TX
"I recommend them, they did the job and that's all I wanted."
Dallas, TX Homeowner
No review comments provided
Allen, TX Homeowner
"They guys were good, they know what they are doing. They solved the problem."
Mike K.
Allen, TX
No review comments provided
David G.
Murphy, TX
"They were on time, on schedule, and did good work."
Frisco, TX Homeowner
"Integrity Pools was great."
Elley M.
Dallas, TX
"They're good, but they don't always follow up."
Fairview, TX Homeowner
"I've already recommended them to five of my neighbors as well as my own mother."
Cortlandt U.
Plano, TX
"They were always on time and answered my questions in a timely manner."
Murphy, TX Homeowner
"They are exactly what their name implies. They have a great deal of integrity and it is something I admire in the company. I am very happy with them."
Joan K.
Waxahachie, TX
"Integrity Pools has overall met my expectations on service, and they do it at a fair price."
Southlake, TX Homeowner
"I am okay with the service. I had no significant issues."
Dallas, TX Homeowner
No review comments provided
Frank C.
Dallas, TX
No review comments provided
Cecilia P.
Dallas, TX
No review comments provided
Richardson, TX Homeowner
No review comments provided
DeSoto, TX Homeowner
No review comments provided
Steven B.
Arlington, TX
No review comments provided
David L.
Dallas, TX
No review comments provided
Rowlett, TX Homeowner
No review comments provided
Richard W.
Mesquite, TX
No review comments provided
Sunnyvale, TX Homeowner
No review comments provided
Grapevine, TX Homeowner
No review comments provided
David H.
Murphy, TX
No review comments provided
Dallas, TX Homeowner
No review comments provided
Plano, TX Homeowner
No review comments provided
Steven F.
Murphy, TX
No review comments provided
Sean S.
Coppell, TX
No review comments provided
Jennifer D.
Frisco, TX
No review comments provided
Kelli O.
Richardson, TX
No review comments provided
Jack L.
The Colony, TX
No review comments provided
Craig B.
Dallas, TX
No review comments provided
Mark S.
Garland, TX
No review comments provided
Donnie R.
Arlington, TX
No review comments provided
Bob F.
Carrollton, TX
"When I first started using Integrity, they were great, very responsive. The last year or so, not so much."
Toni J.
Mesquite, TX
No review comments provided
Windemere A.
Arlington, TX
"Pool attendants changed often. It was difficult to have an attendant over a longer time period who knew the issues with our pool"
John C.
Heath, TX
No review comments provided
Dallas, TX Homeowner
"Dependable and always do a great job"
Suzzanne W.
The Colony, TX
No review comments provided
Mike 3.
Heath, TX
No review comments provided
Anthony W.
DeSoto, TX
No review comments provided
Dallas, TX Homeowner
No review comments provided
Steve W.
Dallas, TX
No review comments provided
Milton M.
Plano, TX
No review comments provided
Melba L.
Richardson, TX
No review comments provided
Plano, TX Homeowner
No review comments provided
G.H.C.
Richardson, TX
No review comments provided
Plano, TX Homeowner
No review comments provided
Grace G.
Plano, TX
No review comments provided
Euless, TX Homeowner
No review comments provided
Jeff G.
North Richland Hills, TX
No review comments provided
Mike H.
Carrollton, TX
"They are very reliable. They troubleshoot well. They respond quickly to any problems."
Dallas, TX Homeowner
No review comments provided
Arlington, TX Homeowner
"They are very easy to communicate with and are quick to respond. They have good customer support and the guys they sent out were very polite and respectful."
Eaman A.
Richardson, TX
No review comments provided
Bedford, TX Homeowner
"I think they're great. I really like the owner. If there was an issue, hes great to talk to. Very knowledgeable and knows what the customer wants. I have no reservation of recommending him at any time. He is firm."
Lank S.
Plano, TX
No review comments provided
Joe K.
Dallas, TX
"Everyone I have met through Integrity Pools have been very friendly and helpful. They answer any and all questions that I have. They provide suggestions when asked."
Marvin S.
Allen, TX
No review comments provided
Colleyville, TX Homeowner
"The company is good, but there is no consistency in who is coming to service the pools. This is causing the quality of the work to go up and down."
Allen, TX Homeowner
No review comments provided
Frisco, TX Homeowner
"I think they do a really good job. They have been very dependable and I appreciate it."
Michele R.
Dallas, TX
No review comments provided
Richardson, TX Homeowner
No review comments provided
Colby T.
Rowlett, TX
"We chose Integrity Pools because compared to other places they were closer and affordable!"
Coppell, TX Homeowner
No review comments provided
Allan W.
Hurst, TX
No review comments provided
Frisco, TX Homeowner
No review comments provided
David C.
Desoto, TX
No review comments provided
Brian A.
Dallas, TX
No review comments provided
Colleyville, TX Homeowner
No review comments provided
Steve A.
Carrollton, TX
No review comments provided
Arlington, TX Homeowner
"I use Integrity to clean the pool weekly and semi annual filter cleaning."
Arlington, TX Homeowner
No review comments provided
Mark L.
McKinney, TX
"Great Work."
Charles B.
Dallas, TX
No review comments provided
Chris G.
Dallas, TX
No review comments provided
Dallas, TX Homeowner
No review comments provided
Garland, TX Homeowner
No review comments provided
Cliff J.
Cedar Hill, TX
No review comments provided
Debbie V.
Arlington, TX
No review comments provided
Charles C.
Dallas, TX
No review comments provided
McKinney, TX Homeowner
No review comments provided
Mark G.
Irving, TX
No review comments provided
Mary C.
Hurst, TX
No review comments provided
Jeff B.
McKinney, TX
No review comments provided
Sachse, TX Homeowner
No review comments provided
Andy F.
Frisco, TX
No review comments provided
Lynda G.
Garland, TX
"I use Integrity Polls for pool cleaning services. They have done excellent work and I am extremely pleased with their service."
John W.
Richardson, TX
No review comments provided
Jennifer B.
Plano, TX
"I've never had a pool service that did such an amazing job. I'm very impressed."
Brooke D.
Dallas, TX
No review comments provided
Carolyn K.
Dallas, TX
"They are reliable as well as their staff being skilled and friendly."
Nancy K.
Plano, TX
No review comments provided
Victor C.
Waxahachie, TX
"They've just always taken care of my needs and done a really good job."
Larry B.
Arlington, TX
No review comments provided
McKinney, TX Homeowner
"I would say they seemed very dependable."
Arthur R.
Richardson, TX
No review comments provided
Richardson, TX Homeowner
No review comments provided
Richardson, TX Homeowner
No review comments provided
Cedar Hill, TX Homeowner
No review comments provided
Rockwall, TX Homeowner
No review comments provided
Melissa H.
Plano, TX
No review comments provided
Alisa P.
Dallas, TX
No review comments provided
Plano, TX Homeowner
No review comments provided
Billy N.
Rowlett, TX
No review comments provided
Allen, TX Homeowner
"They recently changed our technician and the one that has been coming is not doing the best work."
Fabiola A.
Farmers Branch, TX
No review comments provided
Arlington, TX Homeowner
"Technician always shows up on time."
Robert D.
Richardson, TX
No review comments provided
Pat F.
Dallas, TX
"I have been generally satisfied with the service I've received."
Paul D.
Garland, TX
No review comments provided
Matt D.
Allen, TX
No review comments provided
Richardson, TX Homeowner
No review comments provided
Greg S.
Fairview, TX
No review comments provided
Rockwall, TX Homeowner
No review comments provided
Kent P.
Dallas, TX
No review comments provided
Amy H.
Allen, TX
"Integrity Pools used to be a great company and very responsive. However, their service has deteriorated quite a bit."
Plano, TX Homeowner
No review comments provided
Barbara N.
Plano, TX
"There are some things they do extremely well, and there are some things that got left out or overlooked. I would cautiously recommend them, but there is room for improvement."
Nancy R.
Dallas, TX
No review comments provided
Brian A.
Murphy, TX
"Bringing up someone else that has used integrity pools and they think its great but then when you bring up name of pool saying you need help, they don't care. I know about 2-3 people who have used integrity pools and some are like you call and don't get an answer and that's the same way it goes with me."
Mitch M.
Hurst, TX
No review comments provided
Elena R.
Irving, TX
"It's consistent but not 100% consistent."
James H.
Dallas, TX
No review comments provided
Louis R.
Allen, TX
"Integrity pools has been attentive at maintain my pool."
Mike W.
Richardson, TX
No review comments provided
Dallas, TX Homeowner
"My objection is that I am supposed to get weekly pool services. I did not get services last week or this week. I had to call them and they came out. They do a good job when they come but I don't know if I wouldn't of called if they would have came. I am really disappointed because I thought I was going to get good service. They don't come in a weekly basis and that is a little bit distressing."
Plano, TX Homeowner
No review comments provided
Lynn D.
Dallas, TX
No review comments provided
Lisa B.
Plano, TX
No review comments provided
Travis V.
Frisco, TX
No review comments provided
Irving, TX Homeowner
No review comments provided
Doug D.
Plano, TX
No review comments provided
Troy S.
Duncanville, TX
No review comments provided
Dallas, TX Homeowner
No review comments provided
Chance H.
Allen, TX
No review comments provided
Steve L.
Carrollton, TX
No review comments provided
Arlington, TX Homeowner
No review comments provided
Dallas, TX Homeowner
No review comments provided
Dallas, TX Homeowner
No review comments provided
Dallas, TX Homeowner
No review comments provided
North Richland Hills, TX Homeowner
No review comments provided
Dallas, TX Homeowner
No review comments provided
Plano, TX Homeowner
No review comments provided
Plano, TX Homeowner
No review comments provided
Arlington, TX Homeowner
"I am very satisfied with the service of the pool technician, Phillip. I am not satisfied with the pool cleaner, Chris’ service. He did not reattach the pool cleaner to the hose so that it would stay in place. After he left, the cleaner portion became detached from the hose which connects it to the pool. The pool cleaner was repaired by Integrity and left in my driveway outside the pool. It stayed there for another week, until Chris returned to install it to the cleaner hose, that was placed on the deck, waiting for reattachment. I, generally, am not satisfied with my pool cleaning service. If the cleaner is not going to work, my pool will remain with debris and discoloration."
Linda M.
Mesquite, TX
No review comments provided
Alice M.
Plano, TX
"My service tech does a great job cleaning and maintaining the chemicals in my pool."
Marilyn H.
Richardson, TX
No review comments provided
Garland, TX Homeowner
"Josiah does a great job"
Mike G.
Plano, TX
No review comments provided
Tony P.
Murphy, TX
No review comments provided
Richardson, TX Homeowner
No review comments provided
Deborah F.
Dallas, TX
No review comments provided
Garland, TX Homeowner
No review comments provided
Dallas, TX Homeowner
No review comments provided
David T.
Duncanville, TX
"They solved a problem I had with my pool and were fair in pricing. I did receive correspondence during the process. They showed a great deal of patience with me ."
Maureen B.
Richardson, TX
No review comments provided
Maurry W.
Arlington, TX
"Communication has been tremendously challenging. I had a call with the office today and hope things will improve, but it's been a difficult first few months."
Jeremy M.
Dallas, TX
"The process went pretty smoothly with all the sub contractors involved. No weather issues so was able to stay on estimated schedule. When an issue did occur it was resolved quickly. They were very involved and always checking on progress with visits."
Michael H.
Richardson, TX
No review comments provided
Dallas, TX Homeowner
No review comments provided
David J.
Irving, TX
No review comments provided
Dallas, TX Homeowner
"Not sure"
Tammy R.
Hurst, TX
No review comments provided
Karen M.
Colleyville, TX
"They explained their diagnoses of our pool equipment issue and the needed replacement part/repair. Outcome was better than i was prepared for."
Don K.
Southlake, TX
No review comments provided
Murphy, TX Homeowner
No review comments provided
Michelle W.
Rowlett, TX
No review comments provided
Loren R.
Arlington, TX
No review comments provided
Don C.
Mesquite, TX
No review comments provided
Linda C.
Garland, TX
No review comments provided
Clint D.
Plano, TX
No review comments provided
Frank N.
Plano, TX
No review comments provided
Ross C.
Dallas, TX
No review comments provided
Rita S.
Dallas, TX
No review comments provided
Sam W.
Dallas, TX
No review comments provided
Clifford B.
Dallas, TX
No review comments provided
Shirley G.
Keller, TX
No review comments provided
Mike H.
Garland, TX
No review comments provided
Highland Park, TX Homeowner
"It took over two weeks to repair a generator pump. I had to make more than one call for this issue to get resolved. I went two weeks without the skimmer working in my pool."
Keller, TX Homeowner
No review comments provided
Brandon W.
Grapevine, TX
"Sometimes the response is very slow."
Uma E.
Irving, TX
No review comments provided
Mendy L.
Dallas, TX
No review comments provided
Nirmala M.
Dallas, TX
No review comments provided
Geoff N.
Rowlett, TX
No review comments provided
P R.
Plano, TX
No review comments provided
Emma C.
Frisco, TX
No review comments provided
Richardson, TX Homeowner
"We never hardly saw a supervisor on these projects and I was here every day, u have an employee that got very short with me argued with me on replacing a tile that obviously someone dropped a tool on it he replaced it with much anger . My whole experience with your company has been very stressful, Sherry tried to resolve all issues but there are too many !!! The grout on our travertine tile had black in it 2 guys came out scraped it out which made everything worse finally they came out and regrouted the tile, Do we seem happy no! 28,000. Later we wish we would have used a more reputable company ."
Dana W.
Mesquite, TX
No review comments provided
Troy D.
Dallas, TX
No review comments provided
Dale M.
Richardson, TX
No review comments provided
Plano, TX Homeowner
No review comments provided
Manny H.
Allen, TX
No review comments provided
Amil B.
Arlington, TX
"Integrity Pools wasn't consistent."
Andrea V.
Dallas, TX
No review comments provided
Southlake, TX Homeowner
No review comments provided
Allen, TX Homeowner
No review comments provided
Plano, TX Homeowner
No review comments provided
Patty P.
Irving, TX
No review comments provided
Colleyville, TX Homeowner
"Integrity ultimately did a great job on my pool. There were some issues along the way with the coping that was installed, but Integrity corrected the issues to my satisfaction. My primary contact for the project, Caleb, was outstanding, as was my contact in the office, Sherri. Both were receptive and responsive to the questions/concerns that I expressed during the process."
Cheryl D.
Dallas, TX
No review comments provided
David C.
McKinney, TX
No review comments provided
Arlington, TX Homeowner
No review comments provided
Lillian H.
Richardson, TX
No review comments provided
Cecil L.
Garland, TX
No review comments provided
Don D.
Irving, TX
No review comments provided
Bryon M.
Garland, TX
"Integrity Pool service has overall been a good experience but sometimes is inconsistent due to changes in staff!"
Murphy, TX Homeowner
No review comments provided
Chris C.
Richardson, TX
No review comments provided
Rita S.
Dallas, TX
No review comments provided
Joie A.
Rowlett, TX
No review comments provided
Plano, TX Homeowner
"First time to utilize their services. Very pleased. As time goes on I am sure this will become a 5 rating."
Colleyville, TX Homeowner
No review comments provided
Henry W.
Plano, TX
"Service so far has been terrible"
Marc R.
Coppell, TX
No review comments provided
Bill C.
Frisco, TX
"Best pool cleaning service ever and great customer service."
Linda G.
Desoto, TX
No review comments provided
Steve W.
Dallas, TX
No review comments provided
Jeremy B.
Dallas, TX
No review comments provided
Mark J.
Dallas, TX
No review comments provided
Nicole P.
Frisco, TX
No review comments provided
Joey A.
Richardson, TX
No review comments provided
Richardson, TX Homeowner
No review comments provided
Kim C.
Cedar Hill, TX
"They have been very professional. They respond to my request whenever I have an issue with the pool. I have never had an issue with how the clean the pool or their response time."
Norma R.
Richardson, TX
No review comments provided
Jeff G.
Plano, TX
"Everything was great!"
Will B.
Plano, TX
No review comments provided
Dee L.
Duncanville, TX
"They are fantastic to work with! Great communicators and excellent service!"
Greg K.
Wylie, TX
No review comments provided
Dallas, TX Homeowner
No review comments provided
Murphy, TX Homeowner
No review comments provided
Dan B.
Richardson, TX
No review comments provided
Plano, TX Homeowner
No review comments provided
Dallas, TX Homeowner
No review comments provided
Ken D.
Dallas, TX
No review comments provided
Adrian W.
Duncanville, TX
No review comments provided
Dallas, TX Homeowner
No review comments provided
Plano, TX Homeowner
No review comments provided
JC E.
Richardson, TX
No review comments provided
David W.
Carrollton, TX
No review comments provided
Maureen B.
Richardson, TX
No review comments provided
Bryan I.
Arlington, TX
No review comments provided
Joellen F.
Highland Park, TX
No review comments provided
Arlington, TX Homeowner
No review comments provided
Richardson, TX Homeowner
No review comments provided
Greg R.
Bedford, TX
"I am really happy with Integrity Pools. They were friendly and responsive."
Timothy C.
Dallas, TX
No review comments provided
Xinji L.
Plano, TX
"Josiah was awesome!"
Plano, TX Homeowner
No review comments provided
Ana D.
Plano, TX
No review comments provided
Garland, TX Homeowner
No review comments provided
Marilyn H.
Dallas, TX
"Integrity Pools is responsive, they call when there are any problems with the pool, and they've always sent excellent technicians to take care of the pool. I referred them to my son, and he uses them now!"
Mary S.
Richardson, TX
No review comments provided
Dwain H.
Dallas, TX
"I had a lot of issues with communication from the company, but the contractors did good work at my home."
Dallas, TX Homeowner
No review comments provided
Murphy, TX Homeowner
"They were exceptional in the beginning but now their work and communication have slowed down. It is very difficult to get in touch with them and I am not sure if that's because of COVID-19 or not!"
Ahmed R.
Richardson, TX
No review comments provided
Jacob K.
Dallas, TX
"There was one point where they had a person that wasn't doing very well. When I called them, they sent a supervisor out and alleviated the problem. They gave me a monetary one free month for the inconvenience. The pool is looking great and I highly recommend them."
Rebecca M.
Plano, TX
No review comments provided
Dallas, TX Homeowner
"No comment."
Erik F.
Dallas, TX
No review comments provided
D B.
Garland, TX
"They always show up at the time then say. They are very detailed."
Dan S.
Lucas, TX
No review comments provided
Cathy C.
Garland, TX
"They are extremely professional and the communication is stellar. We have never had any negative experiences with them."
Casandra O.
Richardson, TX
No review comments provided
David H.
Murphy, TX
"Quality of work is very important to Integrity Pools. If something was not done correctly, they make sure to come back and fix it."
M G.
Irving, TX
No review comments provided
Allen, TX Homeowner
"They do a good job."
Charles K.
Dallas, TX
No review comments provided
Jesse S.
Cedar Hill, TX
No review comments provided
Dallas, TX Homeowner
No review comments provided
Keller, TX Homeowner
No review comments provided
Allen, TX Homeowner
No review comments provided
Vulga M.
Garland, TX
No review comments provided
Dallas, TX Homeowner
No review comments provided
Julie S.
Garland, TX
No review comments provided
Dallas, TX Homeowner
No review comments provided
Dallas, TX Homeowner
No review comments provided
Murphy, TX Homeowner
"Professional and trustworthy, very experienced!"
Rebecca S.
McKinney, TX
No review comments provided
Derek A.
Dallas, TX
"Great company and great people. Excellent evaluation as to what needed to be done and what it would cost. Cost was fair, work was excellent, always on time or early, and service tech knew his stuff."
Robert L.
Dallas, TX
No review comments provided
Paul M.
Garland, TX
"While it's only been a few months, our pool tech has been very dependable. He is here consistently at the same time on a weekly basis. If I don't see him before he leaves, he leaves me a progress report to confirm that the pool has been checked and chemicals are balanced."
Barbara G.
Richardson, TX
No review comments provided
Jason A.
Plano, TX
"I have run into several issues with my pool and Integrity Pools has always worked with me and helped to find a reasonable solution."
Wes W.
Dallas, TX
No review comments provided
Gina F.
Rowlett, TX
No review comments provided
Brian W.
Dallas, TX
No review comments provided
Richardson, TX Homeowner
No review comments provided
Ross T.
Mesquite, TX
No review comments provided
Rebecca W.
Mesquite, TX
No review comments provided
Jay F.
Plano, TX
No review comments provided
Ken S.
Dallas, TX
No review comments provided
Troy E.
Lucas, TX
No review comments provided
Richardson, TX Homeowner
No review comments provided
Allen, TX Homeowner
No review comments provided
Ron B.
Irving, TX
No review comments provided
Chris R.
Garland, TX
No review comments provided
Mark A.
Plano, TX
"6 t.c 6th"
Linda R.
Allen, TX
No review comments provided
Charles D.
Garland, TX
No review comments provided
Steve M.
Duncanville, TX
No review comments provided
Jim W.
Richardson, TX
"The original problem is still not fixed and no one seemed to care enough to finalize the solution. I'd expect a professional, long-standing pool services company to persevere on behalf of their customer to fix the problem, no matter what it takes. That would have made me a loyal customer."
Mark C.
Plano, TX
No review comments provided
Muder S.
Sunnyvale, TX
"The quality of work is very good. However, there were multiple issues and no one was really in charge of the process. So you would tell one person onsite, they would flag it into their system and your response to that open issue was mixed."
Rich E.
Farmers Branch, TX
No review comments provided
Bud M.
Mesquite, TX
No review comments provided
Janet E.
Parker, TX
No review comments provided
Loraine L.
Dallas, TX
No review comments provided
Craig C.
Frisco, TX
No review comments provided
Larry B.
Richardson, TX
No review comments provided
Jeremy S.
The Colony, TX
No review comments provided
Earl F.
Cedar Hill, TX
No review comments provided
Nathan L.
Mesquite, TX
No review comments provided
Rebecca D.
Richardson, TX
No review comments provided
Teresa L.
Coppell, TX
No review comments provided
Charles C.
Duncanville, TX
No review comments provided
Keller, TX Homeowner
"Very knowledgeable, takes the time to explain things to me"
Tina C.
Garland, TX
No review comments provided
Lacey F.
Dallas, TX
No review comments provided
Dallas, TX Homeowner
No review comments provided
John N.
Frisco, TX
No review comments provided
Hinton H.
Arlington, TX
"You guys are great!"
Pat G.
Dallas, TX
No review comments provided
Mike G.
Plano, TX
No review comments provided
Jon R.
Richardson, TX
No review comments provided
Kimberly L.
Mesquite, TX
No review comments provided
Brenda T.
Dallas, TX
No review comments provided
Dallas, TX Homeowner
No review comments provided
Kerry B.
Garland, TX
No review comments provided
Gene G.
Mesquite, TX
No review comments provided
Burt R.
Plano, TX
No review comments provided
David C.
Dallas, TX
No review comments provided
Marcia F.
Dallas, TX
No review comments provided
Mary C.
Garland, TX
No review comments provided
Chad K.
Plano, TX
No review comments provided
David M.
Plano, TX
No review comments provided
Wendy M.
Colleyville, TX
"Great crew! Hard working. Everything left clean and neat. They went beyond what I normally expect from a work crew, and all three gentleman that I’ve dealt with were extremely polite and helpful. Thank you!"
Gordon H.
Bedford, TX
No review comments provided
J.-.1.
Allen, TX
"When I call integrity I can’t always get through. They don’t return calls promptly."
Plano, TX Homeowner
No review comments provided
Bell
Mesquite, TX
"Not been very happy lately. We had to shock our own pool 2 days ago and our walls are turning yellow"
Shane W.
Dallas, TX
No review comments provided
Jeffrey M.
Mesquite, TX
"We were able to swim in the pool after staying away for a while because the pool looks so clean and inviting."
Desoto, TX Homeowner
No review comments provided
James G.
Plano, TX
"Too early to tell, using the service only three weeks. The start was a bit rough, but getting better. We'll see."
Douglas G.
Plano, TX
No review comments provided
Rahfekia E.
Arlington, TX
"The owner of the company was on site to ensure a quality job. Additionally, the owner did not hesitate to jump in and help with anything from advice to cleaning up the jobsite during the work. It's a rare owner indeed who knows how to use a broom and carry a trash bag!"
Mike 3.
Heath, TX
No review comments provided
Plano, TX Homeowner
No review comments provided
Toni W.
Grapevine, TX
No review comments provided
Donna H.
Fort Worth, TX
No review comments provided
John D.
Dallas, TX
No review comments provided
Sylvia M.
Rowlett, TX
No review comments provided
Jennifer K.
Plano, TX
No review comments provided
Allen, TX Homeowner
No review comments provided
Plano, TX Homeowner
No review comments provided
Dallas, TX Homeowner
No review comments provided
Deborah G.
McKinney, TX
No review comments provided
Sarah M.
Murphy, TX
No review comments provided
Don C.
Mesquite, TX
No review comments provided
Dallas, TX Homeowner
No review comments provided
Ida B.
Wylie, TX
No review comments provided
Hany S.
McKinney, TX
No review comments provided
Frisco, TX Homeowner
No review comments provided
Dallas, TX Homeowner
No review comments provided
Bob W.
Dallas, TX
No review comments provided
Plano, TX Homeowner
No review comments provided
Leslie J.
North Richland Hills, TX
No review comments provided
Duncanville, TX Homeowner
No review comments provided
Keller, TX Homeowner
No review comments provided
Larry N.
Garland, TX
No review comments provided
Stacy S.
McKinney, TX
No review comments provided
Troy C.
Rowlett, TX
No review comments provided
Grand Prairie, TX Homeowner
No review comments provided
Terry V.
Coppell, TX
No review comments provided
Cal C.
Duncanville, TX
No review comments provided
Sarah Y.
Allen, TX
No review comments provided
Frisco, TX Homeowner
No review comments provided
John F.
Dallas, TX
No review comments provided
Jim R.
Richardson, TX
No review comments provided
Lori T.
Ft Worth, TX
No review comments provided
Joe D.
Richardson, TX
No review comments provided
Cedar Hill, TX Homeowner
No review comments provided
Darnell
Arlington, TX
"yes"
Washington
Duncanville, TX
No review comments provided
Marshall W.
Garland, TX
No review comments provided
Roberto C.
Dallas, TX
No review comments provided
Corey E.
The Colony, TX
No review comments provided
Debbie B.
Keller, TX
No review comments provided
Celestia S.
Colleyville, TX
No review comments provided
Jenaelle J.
Desoto, TX
No review comments provided
Rodney S.
The Colony, TX
No review comments provided
Fairview, TX Homeowner
No review comments provided
Dana L.
Garland, TX
No review comments provided
Debbie W.
Mesquite, TX
No review comments provided
Lee A.
Dallas, TX
No review comments provided
Keller, TX Homeowner
No review comments provided
Bonnie D.
Richardson, TX
No review comments provided
Grand Prairie, TX Homeowner
No review comments provided
Matthews N.
Allen, TX
No review comments provided
Lori H.
Duncanville, TX
No review comments provided
Courtney D.
Allen, TX
No review comments provided
Smith
Plano, TX
"My pool is not well maintained and I spend a lot of time each week working on it myself"
Richardson, TX Homeowner
No review comments provided
Witzsche
Dallas, TX
No review comments provided
Luke E.
Rockwall, TX
No review comments provided
Mike B.
Richardson, TX
No review comments provided
Shannon M.
Richardson, TX
"I pay good money, but my pool is green."
Lise A.
Richardson, TX
No review comments provided
Monica K.
Mesquite, TX
"Josh is our pool tech and is very knowledgeable and willing to troubleshoot to find out the real problem."
Jeanette E.
Allen, TX
No review comments provided
Tony P.
Murphy, TX
"The staff is friendly and courteous we enjoy their service so much we hired them to refurbish our pool."
Marvin S.
Allen, TX
No review comments provided
Duncanville, TX Homeowner
No review comments provided
Richardson, TX Homeowner
No review comments provided
Balch K.
Plano, TX
No review comments provided
Allen, TX Homeowner
No review comments provided
Ryan K.
Allen, TX
No review comments provided
Pete H.
Arlington, TX
No review comments provided
Scott W.
Grapevine, TX
No review comments provided
Richardson, TX Homeowner
No review comments provided
Strickland H.
Dallas, TX
No review comments provided
Plano, TX Homeowner
No review comments provided
Nicole C.
McKinney, TX
No review comments provided
Elena M.
Allen, TX
No review comments provided
Tim B.
Coppell, TX
No review comments provided
Humberto G.
McKinney, TX
No review comments provided
Ann W.
Dallas, TX
No review comments provided
Richards
Richardson, TX
No review comments provided
Steve W.
Dallas, TX
No review comments provided
Lisa A.
Bedford, TX
No review comments provided
Robert D.
Richardson, TX
No review comments provided
David W.
Mesquite, TX
No review comments provided
Amanda B.
Richardson, TX
No review comments provided
Bennet J.
Allen, TX
No review comments provided
Dallas, TX Homeowner
No review comments provided
Katie F.
The Colony, TX
No review comments provided
Dyer
Dallas, TX
No review comments provided
Ward
Garland, TX
"Integrity Pools has excellent customer service and pool care."
Aaron C.
Southlake, TX
No review comments provided
Brown B.
Dallas, TX
"They are really attentive and show up on time. I have been using them for five years. I don't think they are overpriced, they do a good job, and they take care of everything reasonably. The only thing is the payment site is always messed up. I have to call them to make my payments. That should be a little more user-friendly."
Matthew E.
Dallas, TX
No review comments provided
Garland, TX Homeowner
"They are a great pool service. The staff is always dressed nicely. They are respectful. My pool looks great."
Nancy B.
Richardson, TX
No review comments provided
Ferguson L.
Dallas, TX
"They are great, responsible, and timely. It is a great relationship. I have been using them for 3 years to maintain my pool."
Fabiola A.
Farmers Branch, TX
No review comments provided
Chris H.
Southlake, TX
"They did a great job on refinishing our pool."
Larry B.
Arlington, TX
No review comments provided
Arlington, TX Homeowner
"I have had several cleaning companies before for my pool, but Intergrity is the best."
Lori J.
Cedar Hill, TX
No review comments provided
Kayla V.
Colleyville, TX
"They provided outstanding service. They were reliable and we received excellent value."
Dallas, TX Homeowner
No review comments provided
Susan B.
Richardson, TX
No review comments provided
Plano, TX Homeowner
No review comments provided
Dallas, TX Homeowner
No review comments provided
David A.
Dallas, TX
No review comments provided
Plano, TX Homeowner
No review comments provided
Brenda D.
Arlington, TX
No review comments provided
Dallas, TX Homeowner
No review comments provided
David L.
Dallas, TX
No review comments provided
Richardson, TX Homeowner
No review comments provided
Dallas, TX Homeowner
No review comments provided
Dallas, TX Homeowner
"Still waiting to be contacted about scheduling my service. At this point I have no reference point as far as making a recommendation."
Bythewood
Dallas, TX
No review comments provided
Plano, TX Homeowner
"As a fairly new pool owner, I have been very impressed with each representative of Integrity Pools - from the front office staff to the on-location staff. They provide service and communication at the highest level!"
Childress
Plano, TX
No review comments provided
Marilyn H.
Richardson, TX
"Best pool service we’ve EVER had since... 1997!!"
Dorothy F.
Duncanville, TX
No review comments provided
Colleyville, TX Homeowner
No review comments provided
Richardson, TX Homeowner
No review comments provided
Duncanville, TX Homeowner
No review comments provided
Carrollton, TX Homeowner
No review comments provided
Clint B.
Cedar Hill, TX
No review comments provided
Julie C.
Dallas, TX
No review comments provided
The Colony, TX Homeowner
No review comments provided
Gross
Plano, TX
No review comments provided
David M.
McKinney, TX
No review comments provided
Monica L.
Desoto, TX
"They say what they do, and they do what they say."
Darrell M.
Frisco, TX
No review comments provided
Angela S.
Flower Mound, TX
No review comments provided
Chip D.
Dallas, TX
No review comments provided
Dallas, TX Homeowner
No review comments provided
Melanie I.
Dallas, TX
No review comments provided
Harold P.
Richardson, TX
"We were very pleased with the service. They came when they were supposed to, they did the work they were supposed to, and the serviceman was very cautious and wore a mask. It really helped us feel safe."
Harry C.
Irving, TX
No review comments provided
Murphy, TX Homeowner
No review comments provided
Mansfield, TX Homeowner
No review comments provided
Jomaa E.
Richardson, TX
No review comments provided
Cody R.
Irving, TX
No review comments provided
Horton L.
Dallas, TX
No review comments provided
Trevino 2.
Dallas, TX
No review comments provided
Decaigny G.
Keller, TX
No review comments provided
Zhang S.
Plano, TX
"expensive"
Bockoven D.
Plano, TX
No review comments provided
Browning J.
Irving, TX
No review comments provided
Kaplan C.
Dallas, TX
No review comments provided
Allen, TX Homeowner
No review comments provided
Raiff G.
Dallas, TX
No review comments provided
Camele A.
Southlake, TX
No review comments provided
Stewart D.
Lucas, TX
No review comments provided
B.C.&.
Dallas, TX
No review comments provided
Humphreys V.
Dallas, TX
No review comments provided
Magallanes L.
Frisco, TX
No review comments provided
Jensen L.
Garland, TX
"The first service offered went very well. The tech who showed up was outstanding. Two weeks later, I request another service call, and I never heard from the scheduling department. I ended up going with another vendor who showed up promptly. I wasted a week waiting on scheduling to call. This will not happen again."
Dallas, TX Homeowner
No review comments provided
Joseph S.
Fort Worth, TX
Service Area
Integrity Pools serves 53 cities in the Dallas area.
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Cities Served
Integrity Pools FAQ
Services
Hours of Operation
Business Address
1263 N Plano Road
Richardson, TX 75081
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