James A. Wheat & Sons
5th year as a Best Pick
Best Pick 2017
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

James A. Wheat & Sons has received 4.7 out of 5 stars based on 158 customer surveys.
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5th year as a Best Pick Call
"As a family-owned-and-operated company, we strive to provide you with the best service because we are attaching our personal name to that service. Our honest, thoroughly trained, certified technicians pay special attention to each job. We are small enough to know your name, but large enough to handle any problem you have."

Michael Wheat | President
Company Information
Services Offered
James A. Wheat & Sons provides a full range of plumbing services, including the repair and replacement of faucets, toilets, sinks, garbage disposals, and water heaters, including tankless water heaters. The company also installs and repairs gas lines and water lines, cleans sewer drains, and installs water treatment systems. Along with plumbing services, Wheat & Sons offers gas fireplace installations and repairs, home energy evaluations, and complete air conditioning and heating services.
Company History
Brothers Jeffrey and Michael run the family-owned company established in 1978.
Distinctions
Company founder James Wheat and son Jeffrey have both served as president of the Washington Suburban Master Plumbers Association. Jeffrey currently chairs its plumbing code committee.
Employee Information
Field employees undergo drug testing, wear uniforms, and use shoe covers.
Licenses
PC798
Areas Served
Washington, DC

Compiled Score:

James A. Wheat & Sons has received 4.7 out of 5 stars based on 158 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/17/2017

“They seemed to come promptly. They definitely do heating and air conditioning for us. We have a standing maintenance contract with them, plumbing, basic work with heating and air conditioning. I'd give them an A- overall. They’ve done work that's been very routine.”

Review by
08/17/2017

“I liked that they are always on time. They did general plumbing and heating and air conditioning, actually, more heating and air conditioning than anything else. I would grade the overall experience with a B+. I would very likely to recommend them to a friend.”

Review by
08/17/2017

“It depends on the plumber who actually comes, and they tend to be almost like salesy in the way they try to do their services. I would grade the overall experience with a B-. I would not recommend them to a friend.”

Review by
08/17/2017

“They're very prompt, very thorough, and knowledgeable. They did plumbing, they installed a hot water heater. Six months later they did some regular maintenance. I'd give them an A+ overall.”

Review by
08/10/2017

“They are very responsive, and if you have a problem, they get right away and take care of it. We've used them for both HVAC and plumbing issues, and they've been really good. I would grade the overall experience with an A. I would highly recommend them.”

Review by
08/10/2017

“They're very responsive when coming out. They've always done a very thorough job. They are expensive but I haven't found an alternative to provide the service level at that expense. I wish they were a little more reasonable but they do a good job. I think they have our plumbing contract so they check water, they replace faucets, fix toilets, that sort of thing. I'd give them an A overall.”

Review by
08/08/2017

“I liked that they were responsive, they were competent, they were professional, and they did a job. I know we had some furnace work done. I know we had a couple of things taken care of with the air conditioner, and then some insulation. So, it was a number of different things, so it worked out well. I would grade the overall experience with an A. We were satisfied with everything. I would highly recommend them, because we have a contract with them.”

Review by
08/08/2017

“They just do good work and they are here on time. When I first moved in here 17 years ago, they installed a brand new hot water heater. They came by during the winter and checked out the system. I would grade the overall experience with an A+. I am extremely likely to recommend them, and have recommended them to others.”

Review by
08/08/2017

“The last experience I had wasn't the most positive. I wouldn't want to rate it. It just wasn't that great. They did plumbing work for me in the past. The last job I had involved Michael. They made things right, but it wouldn't without putting me through the mill first, so I don't plan to work with them again.”

Review by
08/08/2017

“They were on time, took care of it right away. We used them for plumbing and we used them for A/C replacement. Overall it was a great experience. Under the sink, there were broken pipes and they fixed it. They couldn't fix our heating because our A/C ifs really old, it was dying. They fixed it temporarily but the guy was up front and honest, you know, ‘this is going to be a temporary fix, I don't think it's going to be OK.’ We have a 25-year-old A/C installed. I'd give them an A overall. I love these guys. We never had issues. I really liked their services; we had an emergency and they were out here right away. The guy was over here at like 6:00 at my house and the other time I called, they couldn't find anybody at first but they were able to find an opening because someone cancelled, and they sent somebody our way and I really appreciated that.”

Review by
08/08/2017

“The people were very proficient. When they say that they're going to be here, they were on time and they did what they were supposed to be doing. We had two contracts with them, one was for the plumbing and the other one was for the heating. We had no problem with them. Of all the things, they were professional and they did what they were supposed to be doing, so I think I would probably put them on as excellent. That's what we normally expect from the contractors that we bring into our house. I would recommend them.”

Review by
08/08/2017

“I don't have any problems with them. They installed the vents. They did some conditioning and heating and one time they did plumbing. I think they deserve an A overall. I don't have any complaints. I think they're really good. Everything is fine.”

Review by
08/08/2017

“My wife said they were satisfactory. I'd give them an A+ overall. They did a great job. They did some plumbing work. They changed the valves in the shower in the master bathroom. They did it quickly, he did it neatly and we're very happy with it.”

Review by
08/08/2017

“They're fine. They've been great. They've done heating and air conditioning stuff for us and plumbing. All three and repair. I think they might have also done replacement. We've been using them for a while. Nothing crazy with the plumbing. I would say an A.”

Review by
08/08/2017

“I do know that they did some work for me. Well, they're efficient, they're timely, they're capable. their products work and they bring Carrier. It's an A. They did a furnace and hot water heater. I would recommend them, and if I want to replace my air conditioner I would probably call them.”

Review by
08/08/2017

“They were efficient, that's the main thing. They came when they were supposed to, and they did the job and everything is fine. They fixed our air conditioning, and then I had problems with my washing machine, and they fixed that. I would grade the overall experience with an A.”

Review by
08/08/2017

“I've used them for many years and I'm happy with them. They've done my air conditioning servicing, and installations, and some plumbing work. I'd give them an A- overall.”

Review by
08/08/2017

“I liked that they were prompt, they came on time, they responded, and they did the job. They worked on the plumbing. I would grade the overall experience with an A+.”

Review by
08/08/2017

“They have repairing the plumbing and HVAC. They worked on the toilets. I would grade the overall experience with a C. HVAC was fine, but plumbing had issues.”

Review by
07/27/2017

“They were very responsive and pretty good with the work they've been performing on my heater and also some other work. They did replace a water heater. I'd give them an A.”

Review by
07/27/2017

“They replaced a valve on a hot water heater. They came promptly. I called them and they came that day, which was helpful. I'd give them an A. I would recommend them.”

Review by
07/27/2017

“I liked that they are professional and they show up when they say they're going to show up. They replaced the water heater. I would grade the overall experience with an A. I would likely recommend them.”

Review by
07/27/2017

“It was very positive. They've been doing stuff to my house since 2002, so I'm a very satisfied customer. They have never done air conditioning work for me. They do plumbing work for me. I'd give them an A+. Very good work and very high quality and they're very knowledgeable.”

Review by
07/27/2017

“Everything was fine. They did a great job. Very happy with. Very efficient work. They did three toilets and grab bars for my shower area. They did a great job. I would grade the overall experience with an A+. I would highly recommend them.”

Review by
07/27/2017

“We've both become pretty consistent users of them for plumbing. I'm not sure if they do HVAC, but they do plumbing mostly and recently fireplace service, which I have planned. It's been expensive, but positive. I'd give them an A.”

Review by
07/27/2017

“I'm fine with it. I mean we don't have a problem with them. They come, and they take care of our problems. We have them twice a year, and they take good care of what we need, so I can't think of any complaints, and we've had them for many years. I don't have any complaints to tell you. They did put in a water heater, and we have a gas heater, gas in our fireplace, and they take care of that, so they take all that for us. We'd give them an A. They're fine. I just don't have a problem with them.”

Review by
07/27/2017

“It was plumbing. It was quite a while ago. They were fine. There were two issues, and they had originally tried to solve them in the wrong order, leading to extra cost on my part, but it was kind of understandable. So, unfortunate, but everything got worked out. The man was very nice. The order got cleared. It was just unfortunate that the way it was done ended up leading to about $250 worth of extra cost. I'd give them a B. Other than the error and figuring out what to do first because it was a different problem. I had no complaints with their cleanliness, punctuality, or their customer service. It was quite a while, but that was part of the necessity of the work. They cleaned up fairly well after themselves. A little bit of mud, but it was a very muddy day, so only so much can be said to that. Unfortunately, they were very expensive, and it was more expensive than it should have been.”

Review by
07/27/2017

“Well, they did what they said they were going to do. They quoted the price and they installed a new water heater and everything's been working fine since. There was initially a problem with the installation; one of the pipes essentially sprung a leak at a junction and they came and took care of it. They came in, actually, it was a problem over the weekend and they came in and took care of it over the weekend. It was much appreciated. I'd give them an A overall.”

Review by
07/27/2017

“They just do my heat pump. I think they're pretty thorough. I think they're pretty fair. I don't know much about that. They're timely. They're not cheap but I think I'm getting a fair deal. They actually put in a heat pump for me so they check it in the fall and the winter and I think they've done a little plumbing for me. I'd give them an A overall. I had no complaints with their cleanliness, punctuality, or customer service.”

Review by
07/27/2017

“They ended up breaking the water supply line when all I really needed was some work done throughout the bathroom. So, there was quite a bit more work done that I ended up paying for. There was no lawsuit, so I'd give them a D overall. Their quality was fine. Expertise, not very good. Customer service was OK. Punctuality, not great. They cleaned up. I would never recommend them.”

Review by
07/27/2017

“They did plumbing. Everything was very professional. Clean. I'd give them an A.”

Review by
07/09/2017

“They did a great job. They were very thorough about the whole thing. The system they were replacing was a kind of a disaster, so they did a wonderful job of determining what needed to be fixed and keeping people at it until it was all done. They replaced the boiler. I would grade the overall experience with an A+. The quality was top notch. When the thing was done, it was a piece of beauty. I would highly recommend them.”

Review by
07/09/2017

“I've been with them for quite some time and I like that they're prompt and their guys know what they're doing. There's never a problem. It's always a good experience. They just put in a hot water heater for me. I'd give them an A+ overall.”

Review by
07/09/2017

“I was very impressed with the fellow they sent, and I want to have him come next time. The work he did was put in some new faucets for us and clearing a drain. I would grade the overall experience with an A+. I would highly recommend them.”

Review by
07/09/2017

“It was good. We've had them working on our plumbing since we've moved into our house. They seem to know what they're doing. I'd give them an A overall. Well, they didn't actually do any work but they've kept us from having to do anything. They did a good job.”

Review by
07/09/2017

“It was fine. They're very thorough. They came out for the usual semiannual inspection and all that. They're very thorough about that. They have done drainage and plumbing in the past. That was a number of years ago. It was fine. I'd say A+. Customer service has been very good.”

Review by
07/09/2017

“They do my plumbing and my HVAC. They come out every year, twice a year, to do service checks. I haven't had a problem in years. I've had a service contract with them forever. I'd give them an A.”

Review by
07/09/2017

“I always have a positive result with James A. Wheat, which is why I've been with them for so many years. They did my spring plumbing and A/C check. It was fine.”

Review by
07/09/2017

“They did what they said they were going to do. They did plumbing work for me. I would grade the overall experience with an A.”

Review by
07/09/2017

“They were fine. They were punctual, reasonable, professional. It was something with plumbing. I'd give them an A.”

Review by
06/25/2016

“I've  used James A. Wheat & Sons for many years and they have always performed in a most professional manner. They are prompt, quick, and they follow up on all their work.”

Review by
06/25/2016

“The actual service work was done well; only one issue required a return trip, but it was taken care of. The biggest issue was with the front office; from not receiving callbacks when told I would, to trying to charge me more for something that was already included in the original quote. Once the manager got involved, all front office issues were quickly resolved, and I received a nice email from him regarding the disposition of my situation.”

Review by
06/24/2016

“I  was very pleased with JAW&S. Overall very good experience. Everyone was friendly and knowledgeable. I was in need of fast professional help and they came through, that’s pretty hard to find. If I need any plumbing work, they will get the 1st call.”

Review by
06/24/2016

No review comments provided

Review by
06/24/2016

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Review by
06/24/2016

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Review by
06/24/2016

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Review by
06/23/2016

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Review by
06/22/2016

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Review by
06/22/2016

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Review by
06/21/2016

“Good performance. Need Wi-Fi thermostat at no charge.”

Review by
06/21/2016

No review comments provided

Review by
06/21/2016

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Review by
06/21/2016

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Review by
06/21/2016

“We  lost hot water to the entire house; these guys came out at very short notice, diagnosed the problem (an old corroded valve), and repaired it along with a few other lingering issues. They were polite, informative, punctual and good value.”

Review by
06/21/2016

“James  A. Wheat & Sons do good work, are punctual, and neat. They handled the plumbing on a master bath remodeling. Because of delays with other contractors, there was a delay in their ability to complete their work. As soon as other work was completed they were able to finish the job within two days. I have nothing but positive regard for their technicians.”

Review by
05/02/2016

“We had two jobs, and they ended up doing one. We were pretty pleased. We had worked with them before many years ago. They were good then, and they’re still good. They tell you what they’re going to do, and they actually do it. Their estimate is pretty much what you wind up paying, and I like that sort of predictability. They installed a water softener for us. Overall, I’d give them an A-. The quality of the work was fine. They showed up when they said they would. My only complaint is that they are a bit on the expensive side. Their customer service is excellent.”

Review by
05/02/2016

“They did the work and the price seemed reasonable to me. We had a drip from a faucet. I’d give them an A for the overall experience I had with them. If somebody asked me, I would recommend them.”

Review by
06/29/2015

“Over time, they have responded to emergency calls when pipes have leaked or been ruptured due to construction. They have replaced toilets and provide a yearly inspection. They are responsive to emergency calls.”

Review by
06/29/2015

“heating and ac installation and maintenance, and plumbing quick and timely responses, the same service people who are familiar with our systems, reasonable prices for the service”

Review by
06/29/2015

“He fixed the garbage disposal that was jammed and not turning on. It was positive, quick, polite, and resolution oriented. And he gave me two options for resolving the issue.”

Review by
06/29/2015

“The company takes care of, as it were, my HVAC system two gas fireplaces, and plumbing. I find the service people extremely variable when it comes to being polite, etc.”

Review by
06/29/2015

“Fixed a stuck shower faucet. Put in a new kitchen faucet. Their service is good. The price is way too high.”

Review by
06/29/2015

“The new toilet was not installed properly and I had to pay big bucks to get a competent plumber to fix it.”

Review by
06/29/2015

“Re-seated toilet. Emergency repair of broken water pipe. Clearing clogged drains. Timeliness, professionalism, and knowledge.”

Review by
06/29/2015

“They repaired a leaking pipe in the crawl space behind my kitchen wall. They had a great technician and rapid response.”

Review by
06/29/2015

“On time and professional The only problem I had was that the water heater pilot light was not relit before they left”

Review by
06/29/2015

“We had to balance water heaters. The annual plumbing check was completed. The staff always is efficient and able to complete the task and billing without errors.”

Review by
06/29/2015

“Cut part of the ceiling out to discover leak there was no leak said leak was probably coming from the vent going to the roof There was no leak from the pipes”

Review by
06/29/2015

“Have worked in our home many times for many years. Too expensive for the quality of work, and wait times necessary. They are inflexible in their pricing structure. I am looking for a better plumber: more responsive, and more reasonably priced.”

Review by
06/29/2015

“Wheat provides all our plumbing and HVAC needs. They were at my mom's house within the last three to four months checking out a leaky air conditioner. Each contact has been with a very professional and friendly individual.”

Review by
06/29/2015

“Installed two (2) Heat Pump system in two residence. Plumbing replacement two bathrooms (bath tub fixtures - changed fixtures to updated regulations). Preventative Maintenance on HVAC equipment. Good customer service, technicians well informed -- know their job.”

Review by
06/29/2015

“The repairman evaluated a water heater failure. He was able to isolate it to an electrical part and replace it. He partially drained the water heater. He came to the house when he said that he would. He repaired it without the cost of replacing the entire water heater.”

Review by
06/29/2015

“The company installed a water heater and we purchased an annual plumbing check up with them. Their staff is responsive and thorough. The prices on the water heater were competitive with other large companies. However, some of their charges for repairs seem very high.”

Review by
06/29/2015

“They came to investigate a water leak after a pipe had burst during the winter. Two guys arrived, looked through the property, identified where the leak was, and provided an estimate for the fix. They were very prompt and efficient in performing the work and telling me what the problem was.”

Review by
06/29/2015

“They replaced a kitchen faucet and two bathroom faucets. They also repaired a leaking pipe under the kitchen sink. The technician was very thorough and did an excellent job with the repair and replacements of the faucets. He left the areas spotlessly clean and was very polite.”

Review by
06/29/2015

“I purchased a new furnace and air conditioning unit from James A Wheat. The sales process was excellent, but the installation process was filled with problems. The inspections failed several times. They left my ceiling with large holes in the drywall. The first winter I had a flood in the basement because the water feed to the humidifier had not been adjusted properly. It took three service calls to identify and fix the problem. Once when I called for service I was told I didn't even have a humidifier. They have always responded and fixed everything, but it has not been a smooth process.”

Review by
06/29/2015

“They cleaned the blower motors along with performing bi-annual checkup The technician broke one of the blower motors in the process and did not catch a blocked drain line during the checkup. This caused the a/c unit upstairs to flood water into the first floor. They came out and fixed the issue and provided a new blower motor for free. The technician seemed a bit unexperienced but very professional. A more senior tech was sent out to help fix the issues. They fixed the issues and provided good customer service, which is why I am staying with them on the service contract.”

Review by
06/29/2015

“They re-seated 4 toilets ( almost $300 each); and rerouted the water line to the refrigerator. It was positive in that they were prompt in their response and in the performance of the work. It was not positive in that they were quite impatient and exorbitant in their pricing. After agreeing to be paid out of the proceeds from the sale of the house, they began to bill us and call us the next day and several additional times, even after reaffirming our agreement. They were paid in full out of the closing which occurred two weeks after the work was done. We even received a bill two weeks after they had been paid”

Review by
06/29/2015

“As I recall the work, it had to do with a leak to the clothes washer. They replaced a defective part that corrected the basic problem. More important perhaps, they pointed out a problem within the washer itself that was more the cause of the wet floor. The problem would require the service of the manufacturer which was not thought to be necessary at this time. Care in starting the washer has eliminated the internal leak. The technicians did not press for their correcting the washer problem.”

Review by
06/29/2015

“No work was done. They evaluated our need for an HVAC new system. They determined we had to replace at least one, if not both, saying the first system had a leak and other problems that they couldn't fix for a reasonable cost. We had another servicer come out, he tightened some things that he said Wheat should have noticed, and he said our system could last longer as it was not in bad shape. He admitted our current system isn't the most energy efficient, but could last. It was negative because we felt they only wanted to sell us an expensive upgrade.”

Review by
06/29/2015

“They did a whole-house plumbing inspection and drained a gas hot water heater per the terms of the flat-rate deal offered. I paid separately to have them snake out a clog about 30 ft down the kitchen drain. They later provided an estimate for a valve replacement (work not done.) + The technician arrived on time, was personable, and didn't try to oversell me. (Unfortunately he also reeked of cigarettes.) - The 'inspection' was less thorough than I'd expected from the description - too much consisted of just my responses to questions.”

Review by
06/29/2015

“I asked them to check on a leak of a toilet and to replace a faucet in one of the bathrooms. I already had a replacement faucet so all I expected them to do was find out how to repair the toilet and use the new faucet that I provided as a replacement for the old one. I had to be out of town when the work was done so my 76 year old sister was here to supervise the work. My wife has Alzheimer's so could not supervise the work herself. . These crooks charged over $700 for only 2.5 hours of work. I feel that they took advantage of an older woman when I could not be here. if I had been home I would have told them that the price they wanted for the small amount of work required was way too high. My sister did not even realize that they wanted $300+ for one of the work items and $400+ for the other.”

Review by
06/29/2015

“Installed gas line from existing basement pipes to kitchen cooktop, one floor up. Company gave a reasonable estimate, but could have been better prepared for this work. Did not have proper tools, such as a boresight camera to locate holes drilled in the flooring between the basement and the kitchen. Did not have a drill extension of the proper length. Wasted quite a bit of time trying to figure out where the hole drilled from the kitchen came out in the basement ceiling, this would have been much easier with a boresight camera. Plumber turned on the gas with an incorrect testing stack, blowing gas out into the house. Took hours with all of the windows open to clear out the smell.”

Review by
06/29/2015

“A plumber installed a new faucet in my kitchen sink. An employee serviced my air conditioner, added Freon, and inspected the system. A plumber replaced approximately five feet of supply pipe that was damaged with multiple pinhole leaks. A plumber conducted an inspection of my home's plumbing. The service itself has been satisfactory, except that when inspecting my plumbing, a plumber splashed ink that was for testing the water flow in a toilet and it permanently stained the wall in my bathroom. Service calls have been easy to schedule, and usually someone can come exactly when I need help. I pay for the annual service plan, since it saves me money. Part of the service plan includes annual inspections of plumbing and HVAC. I typically do not have time to stay home from work to let a plumber in to my house when there is no problem, but I continue to receive calls and emails from the company urging me to schedule an appointment. I understand that maintenance and prevention can stop many problems before they become catastrophic, but the incessant calls feel like I am being badgered to schedule an inspection, so that the company can find a reason to charge me more money. A few calls each season would not be annoying; weekly calls and emails are beyond frustrating, and give me a negative view of the company, especially since the woman who makes the calls generally sounds annoyed/angry that she has to be speaking to customers.”

Review by
06/29/2015

“they did a good job, but when the installer came, he asked me money for some pieces the sales person didn't put in his price. I didn't like it. they installed my water heater without any issue and water heater is working. this made my experience positive. again, I didn't like they asked my to oaymoremobey the they installed the water heater”

Review by
06/29/2015

“they tried to repair a leak in the ductwork on top of my house took pictures of it. 8 days later they say they lost the pictures of the problem by then I had to have someone else fix it. Tried to charge me the diagnostic fee still which no one else charges and I was like nahh bruh not so fast James”

Review by
06/29/2015

“Cleared clogged utility sink drain Initial experience with first estimate and work done based on that estimate was extremely positive. Due to the first positive experience, I called again for additional work estimates. Estimator seemed extremely impatient and made an appointment he did not keep.”

Review by
06/29/2015

“I have service contracts with them to maintain my gas furnace and air conditioning. They also recently did some plumbing work for me—in the last few years, they have installed a new water heater, installed some new lines, and repaired a bathtub faucet. It was positive in that the personnel that arrives are courteous and efficient in their work and appear to be professionals. The scheduling process accommodates my work schedule by allowing for first morning appointments.”

Review by
06/29/2015

“When I had my house up for sale, I discovered a puddle of water on the basement floor above my main water valve. Wheat's answered my request for repair quickly, discovered the source of the leak and made a rather complicated replacement of two pipes. Fast response, polite and friendly workmen, care to prevent damage to my house, and excellent results with the repair.”

Review by
06/29/2015

“Replaced pipes in my shower The work was done fine. My credit card was fraudulently used afterwards near where their shop is located. A manager assured me that their credit card system is secure, and that the person who came to my apartment was at another job when it was used, but I'm not completely convinced someone did not get unauthorized access to my credit card.”

Review by
06/29/2015

“repaired a shower faucet work was done right the first time”

Review by
06/29/2015

“Replaced plumbing fixtures . Neutral.”

Review by
06/29/2015

“Frankly I can't remember. Either it was plumbing or something with my smoke alarm. They fixed the problem and the person was pleasant.”

Review by
06/29/2015

“Removed a flushed diaper from my toilet. They were timely and charged a fair rate.”

Review by
10/15/2014

“They were nice but they charged me an exorbitant amount. The guy was nice and we chatted about a bunch of things but they charged about $1,000 to do a small job. They presumably need to get a permit to do what they did. They were taking out a backflow preventer, and I don't think they got a permit. But they are a licensed plumber, so maybe they can take out a backflow preventer without getting a permit. They're nice and they know that they are doing and so on and so forth. If I had another option, I would use somebody else. I would give them a C, I'm a little discouraged about the plumbers in this area. Let me put it this way—if they had to go through the permitting process to literally get a permit, then I can understand a $1,000 charge because it takes a heck of a time to get through that system. I don't think it was done, so I think they misled me on that.”

Review by
10/15/2014

“James A. Wheat & Sons answered all the questions we had, and they were very pleasant. They were on time and very clean, too. When they came in, they were very careful about not ruining anything in the house. I’d give them an A.”

Review by
10/15/2014

“They were fine. It was OK. They just got the job done, that’s all. I would recommend them.”

Review by
09/24/2013

“They've always done a lot of work for me. They're very good. I don't think they're super super but they try hard and they've improved a lot over the past few years. They're more efficient. Their telephone service is better. Their plumbers and A/C people seem to be a better quality. More uniform in quality and they make appointments reliably with email backup and they give you good receipts for your work. Complete receipts by email. You can have paper receipts too if you want. So their tracking seems to be good. They're efficient about when you call to make appointments. So I think they've greatly improved. I would say they're A-. Almost an A. They did plumbing and A/C check and they have replaced my A/C unit and the heating unit twice. I've been here since '99. They've replaced it twice. They've done multiple things in the plumbing. I live in an older apartment building so they have to do multiple things. They've changed the hot water heater twice. It's been required to change it so it was quite ready to be changed when I first moved in and then I had to replace it again. That was true. Both the A/C and the hot water heater. So they carried it up three flights of stairs. Put it in. We don't have elevators mostly in the village. So that's about it. Any other questions. I think they should give it a try and they'll probably be satisfied with it.”

Review by
09/24/2013

“I had a positive experience. Their follow up, their ability to explain the service they were performing and when there was an issue, the manner in which they addressed it made it positive. They replaced our furnace and then two days after they did it, it wasn't working properly and it turned out that one thing wasn't connected properly and then about six months later we started having a leak and it turned out that something else wasn't tilted the right way. Slanted so that the water, the drip tray, it just didn't go the right. So then they came back and they fixed in a timely fashion. They responded to my requests in a timely fashion. The customer service was good. Just their willingness to work through the issue. I'd give them probably an A-. I would just say with any contractor or service you have to stay diligent and stay on top of it. I mean those were issues that we found and I guess you could say that maybe the issue shouldn't have happened but I think you're going to have that with any big major repair that there might be certain things that are unforeseen but then the responsibility is on the consumer to follow up but they, once it was brought to their attention they handled it well.”

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