James A. Wheat & Sons
10th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

James A. Wheat & Sons has received 4.3 out of 5 stars based on 309 customer reviews. Learn about Our Research Process.
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10th year as a Best Pick Call
"As a family-owned-and-operated company, we strive to provide you with the best service because we are attaching our personal name to that service. Our honest, thoroughly trained, certified technicians pay special attention to each job. We are small enough to know your name, but large enough to handle any problem you have."

Michael Wheat | President
Company Information
Services Offered
James A. Wheat & Sons (JAWS) is a full-service residential plumbing company offering service, sales, replacement, and installation of water heaters, tankless water heaters, boilers, faucets, toilets, sinks, and garbage disposals. The company specializes in gas and water line installation, sump pumps, sewer drain cleaning, trenchless sewer line inspection and repair, water treatment purification systems, and home energy evaluations. JAWS also offers gas fireplace installation and complete HVAC service.
Warranty
JAWS offers a one-year warranty on service repairs and up to ten years on replacements or new installations. All work is backed by a 100 percent customer satisfaction guarantee.
Company History
The company was founded in 1978 by James and Barbara Wheat. Sons Michael and Jeffrey currently operate the family business.
Distinctions
JAWS is a member of the WSMPA.
Areas Served
Washington, DC
Address
7834 Beechcraft Ave.
Gaithersburg, MD 20879
Hours
Mon
8:00 am - 5:30 pm
Tue
8:00 am - 5:30 pm
Wed
8:00 am - 5:30 pm
Thu
8:00 am - 5:30 pm
Fri
8:00 am - 5:30 pm
Sat
8:00 am - 12:00 pm
Sun
Closed
Licenses
3099, PC798

Compiled Score:

James A. Wheat & Sons has received 4.3 out of 5 stars based on 309 customer reviews. Learn about Our Research Process.
5
223
4
24
3
18
2
25
1
19
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Review by
10/21/2022

“My last name is not Woodward. My wife's name is not Barbara. Never followed up after initial visit.”

Review by
10/15/2022

No review comments provided

Review by
09/17/2022

“I have used James A Wheat &Sons for years for both my HVAC and plumbing needs. Whether it’s routine maintenance or fixing a particular problem, they always provide me with excellent service. I wholeheartedly recommend them.”

Review by
09/17/2022

“Easy to schedule and work has been very good”

Review by
09/17/2022

No review comments provided

Review by
09/05/2022

No review comments provided

Review by
09/04/2022

“At first assessment the tech could not identify why there was an issue with my water heater. The controls were working and there was no error message on the computer components. He contacted the manufacturer for assistance. I am thankful that he reached out for help rather than just tinker around and make the issue worst. I will definitely contact James A. Wheat and Sons again if needed.”

Review by
09/04/2022

No review comments provided

Review by
08/24/2022

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Review by
08/23/2022

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Review by
08/23/2022

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Review by
08/23/2022

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Review by
08/23/2022

“Our system was very problematic in the beginning, and it took a long time to get it straightened out. Also this survey is emailed to me, but has a very different name on it than mine.”

Review by
08/23/2022

“The work was average, not great”

Review by
08/23/2022

No review comments provided

Review by
08/23/2022

“First, you didn’t listen to what I was looking for, and the estimate was double that of a competitor. Also, you couldn’t even get my last name correct for this survey.”

Review by
08/02/2022

No review comments provided

Review by
08/02/2022

No review comments provided

Review by
08/01/2022

“I chose Wheat & Sons as contractor to service my HVAC about 4-5 years ago and have only had good proficient and professional service. All staff have been courteous and responsive. I am completely pleased with this contractor.”

Review by
07/28/2022

No review comments provided

Review by
07/26/2022

No review comments provided

Review by
07/25/2022

“The job was done on time and very professionally executed. Communication was easy and they were very neat in their work area.”

Review by
07/25/2022

“Absolutely fantastic service. The technicians are knowledgeable, affable, and professional. I have been a customer of theirs for 11 years and thus far have yet to be disappointed in any way, or experience anything other than a fantastic service.”

Review by
07/25/2022

No review comments provided

Review by
07/25/2022

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Review by
07/25/2022

“Great plumbers. Cannibalistic pricing.”

Review by
07/25/2022

No review comments provided

Review by
07/25/2022

“i'd LOVE to recommend you based on some past experience. however my last experience of being ghosted means not only did you not get my job (which personally disappointed me) but there's no way i recommend you to others.”

Review by
07/21/2022

“James A. Wheat & Sons are a professional organization. It’s easy to communicate with the administrator, and the technicians are reliable - meaning they arrive within the announced timeframe, they are knowledgeable and pleasant. They summarize their work after the job, pointing out any problems or recommendations. I highly recommend James A. Wheat & Sons.”

Review by
07/21/2022

No review comments provided

Review by
07/20/2022

“They were fast, efficient and friendly.”

Review by
07/20/2022

No review comments provided

Review by
07/20/2022

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Review by
07/20/2022

“Good clear communication, dependable - arrive when they say they will, written estimates of all work. I have recommended James A. Wheat already to many people.”

Review by
07/20/2022

“Isak was so amazing. Took care of our ac”

Review by
07/20/2022

No review comments provided

Review by
07/20/2022

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Review by
07/20/2022

No review comments provided

Review by
07/20/2022

“I have been a client for over 20 years. My last experience was horrible. They were supposed to replace a dryer part. They brought the wrong thing after I had been clear about what I wanted - a white not silver part. I put over 200 dollars down (1/3). I did not allow them to put this part in. I called - crying - talked to one of the sons. No one has followed up re getting a new part that is white, no one has reimbursed my down payment - nothing. So today, I would not recommend them even though I have recommended them for years. 1 bad customer experience such as this negates 20 years of ok to good service.”

Review by
07/20/2022

No review comments provided

Review by
08/16/2021

“I did not have a service appointment this year.”

Review by
08/15/2021

No review comments provided

Review by
08/15/2021

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Review by
08/15/2021

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Review by
08/15/2021

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Review by
08/15/2021

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Review by
08/15/2021

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Review by
08/15/2021

No review comments provided

Review by
08/15/2021

“I have had two scheduled maintenance services delayed and rescheduled by dispatch. When you call months ahead to schedule these under contract services, they should show up on the scheduled day.”

Review by
08/15/2021

No review comments provided

Review by
08/11/2021

No review comments provided

Review by
07/13/2021

“The service tech recommended a bigger job than was needed at a great expense. I called and wanted to discuss what was needed with management, and was never contacted after multiple attempts.”

Review by
06/30/2021

No review comments provided

Review by
06/29/2021

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Review by
06/29/2021

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Review by
06/29/2021

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Review by
06/29/2021

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Review by
06/29/2021

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Review by
06/29/2021

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Review by
06/29/2021

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Review by
06/29/2021

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Review by
06/29/2021

“Very calm, professional and thorough work done. Gaslight looked as new after completion.”

Review by
06/29/2021

“Overall experience with Wheat & Sons was very good. Installation went without a glitch. Technicians were knowledgeable, worked tirelessly until the job was complete, ensured that the direct work area was cleaned up and spotless when the job was complete, and provided me with important follow-up instructions. I'm glad I selected them, and will continue to work with them on future projects.”

Review by
06/29/2021

No review comments provided

Review by
06/29/2021

“No follow up. Bought a brand new unit from GAC”

Review by
06/26/2021

No review comments provided

Review by
06/22/2021

No review comments provided

Review by
06/22/2021

No review comments provided

Review by
06/22/2021

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Review by
06/22/2021

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Review by
06/22/2021

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Review by
06/22/2021

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Review by
06/22/2021

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Review by
06/22/2021

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Review by
06/22/2021

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Review by
06/22/2021

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Review by
06/22/2021

“Herberth solved a decade-long issue with our HVAC system. He was very analytical and nearly rebuilt our system, he and his superb team. Our HVAC with Herberth and Wheat is operating the best it has ever in nearly 20 years! We are very satisfied. Plus, Wheat and Sons is very trustworthy. Thank you!”

Review by
06/22/2021

“The two plumbers who came delivered exceptional service, including consulting carefully with me, efficiently fixing my problems, and offering advice about next steps. I will never use a different plumbing company again only Wheat and Sons.”

Review by
06/22/2021

“While the initial inspection and issue ID of our AC unit was fine, the quote for replacing the thermostat was over $1300 -- since my husband was able to go to the store, buy the thermostat and install it in ~30 minutes -- this quote was a signal that you did not want to do this work, it was so absurdly high.”

Review by
06/22/2021

No review comments provided

Review by
06/22/2021

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Review by
06/21/2021

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Review by
06/20/2021

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Review by
06/20/2021

No review comments provided

Review by
06/20/2021

“Since being an Eagle Club member, I do not think the $50 monthly membership fees provide any advantage. After replacing an expensive part (fan motor) during the biannual system check, we continued to receive "system malfunction" alerts on the thermostat. Turns out another part needed to be replaced and it is not understood how this was missed after replacing the fan motor and running a full system check. Trying to reschedule a technician to come out during this issue was complicated when it should not have been. I have yet to receive the itemized invoice when the fan motor was replaced or any information about a warranty, even after contacting the office. Scheduling in general with the company is inefficient. They cannot guarantee a time slot and you do not know when a technician is coming until after 5pm the night before. This is especially difficult when all adults in the house work full time and need advanced notice to rearrange our work schedule. As an Eagle member we are supposed to have priority, but I did not feel like a valued customer or that my concerns were properly addressed. Eagle Club membership includes access to 15% off all service repairs, priority scheduling, and after-hours emergency service access. Priority scheduling is an ordeal and even though there is access to emergency services, you still have to pay for time and a half or holiday time if the technician has to come outside of normal business hours. I do not see how the monthly membership fee provides any additional benefit.”

Review by
06/18/2021

No review comments provided

Review by
06/18/2021

No review comments provided

Review by
06/18/2021

“Prices are much too high. Work is good but you can find other plumbers whose work is just as good for much less.”

Review by
06/17/2021

“We have used this company for years, since we first moved into this residence. They have done plumbing, gas fireplace, furnace and air condition installation and repair. Excellent service and competitive pricing.”

Review by
06/17/2021

No review comments provided

Review by
06/17/2021

“With staff that is always willing to help out and give out the best advice possible, I feel confident about giving them a call whenever I have a problem with my A/C or heating system. I am sure they will sort it out and guarantee the job.”

Review by
06/17/2021

“The technician was on time and explained the reason for the service call. He answered all of my questions clearly and went right to work. His assistant was very courteous, knowledgeable and professional as well. I am very happy with the results.”

Review by
06/17/2021

No review comments provided

Review by
06/17/2021

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Review by
06/17/2021

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Review by
06/17/2021

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Review by
06/17/2021

“The problem I called about resolved itself before you arrived. You recommended replacing the inducer for about $1200. I was able to obtain my own replacement for less than $200, and do the job myself. Suspiciously, the igniter failed (burned out) just a few days after your service call. I replaced it myself for about $17. I gave a neutral rating only because I don't know of any other company that might be better.”

Review by
06/17/2021

“Expensive. Was not able to identify problem.”

Review by
06/17/2021

No review comments provided

Review by
01/11/2021

No review comments provided

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